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PhonePe Complaints & Reviews

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Updated: Jun 9, 2026
Complaints 3495
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262
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3233
Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PhonePe reviews & complaints page 6

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K
kumarharshsantosh
from Jaipur, Rajasthan
Dec 14, 2018
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done payment for my electricity bill but I did not received the bill receipt

Address: Alwar, Rajasthan, 301001

Dear sir/ma'am,

I have done payment for my electricity bill of rs. 708 /- through phonepe app on 13 dec 2018 with transaction number - n181213200544952846337
Through bill pay bbps transaction id bd[protected]

I did not received the receipt. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.

—
Thanks...
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2 other people found this review helpful
2 found this helpful
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G
Gøwţhäm
from Changanacheri, Kerala
Nov 3, 2018
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phonepe - account blocked. ticket no: 27065797

Address: 600029

Dear team

Am using phonepe account on 31st oct 2018 i got a message from phonepe stating that my account has been blocked due to security reasons. When i called to their customer support each one is saying different stories and no one is giving proper reason. Finally talked with am he said due to illegal activities account has been blocked. Though am a genuine user of phonepe have not done any illegal transaction and infact...
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30 other people found this review helpful
30 found this helpful
4 Comments
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C
chandu sir
from Pune, Maharashtra
Oct 11, 2018
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I am sending money wrong account

Address: Kurnool, Andhra Pradesh, 518395

I am see the one phone in the olx i would like to buy the mobile. That guys highly cheating with the name of indian army. I am losing the 17700 rs i am transfer to money through the phone pay app. That fraud guy mobile number is [protected] to 12600 rupees and cooriyar men [protected] to 5100 rupees transfer them. So please block that account. Please help to me sir i am a student. Pls help me...
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12 other people found this review helpful
12 found this helpful
7 Comments
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S
suresh TK
from Mumbai, Maharashtra
Oct 6, 2018
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fund transfer transaction successful but still not credited to the receiver account

Address: 602001

Yesterday i have transferred rs.4000/- to [protected] axis bank a/c, chennai transaction also successful. But till not credited to the receiver account. Contacted customer support of phone pe and raised ticket no 24525621. But today i checked the ticket status it was resolved.. Transaction no p1810051032470565616383. But issue is till pending. Kindly look into the issue...
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17 other people found this review helpful
17 found this helpful
9 Comments
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Y
yozan
from Hyderabad, Telangana
Sep 27, 2018
Resolved
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money deducted but train ticket not booked

Hi team,
Phone pe transaction id: p1809262216573428963723

I purchased ticket in irctc through phone pe account. My money 650 rs has been deducted from bank account but ticket is not confirmed by irctc. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund...
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3 other people found this review helpful
3 found this helpful
1 Comment
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M
mayankumrigar
from Surat, Gujarat
Aug 24, 2018
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payment bill receipt

Address: Surat, Gujarat, 395007

My self mayank umrigar. I am paying gujrat gas bill 23 aug 2018 from phone pay application. My transaction number is n[protected].

I did not received the receipt for the same. I request you to please send a copy of receipt to my email on urgent basis. I am attaching the snapshot of the transaction done through app.
My transaction number is n[protected]

So please needfull.

Thanks,...
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S
St1992
from Paradip Garh, Odisha
Aug 4, 2018
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phonepe transaction kept on hold

Address: Cuttack, Odisha, 753004

I, bikash kumar patra, account no - [protected] has done a phone pe transaction of rs10000/- on st 27.5.2018. The beneficiary account was credited but kept on hold.
The transaction reference number is: bupi/[protected]/[protected]:5026/upi. I have approached the bank for resolving the issue. But they couldn't and asked me to contact phone pe.
Kindly look into the matter urgently and do the needful.

Bikash...
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A
Azzu Verma
from Kaithal, Haryana
Jun 12, 2018
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wallet deactivate

Address: Kurukshetra, Haryana, 136118

Today I use phone pe app it's great experience
By mistake I deleted my wallet account
I call customer care he says your account is deactivated and not activeted by any conduction he says everything are in terms and conditions
Very poor service
Phone pe service is very bad
My bad luck I use this app
Your service is very poor
Pls increase your service...
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22 other people found this review helpful
22 found this helpful
17 Comments
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S
ShashwatSunny
from Haridwar, Uttarakhand
Jun 9, 2018
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unable to withdraw wallet amount

Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer...
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1 other people found this review helpful
1 found this helpful
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D
Devender Kumar Sharma (HP)
from Shimla, Himachal Pradesh
Jun 7, 2018
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problem in e kyc

I have an account with login id ([protected]) on phonepe and have an amount of 7500 rs. While i want to use wallet money software shows a message 'complete your kyc'. When i start to complete kyc software shows an error for last one month as 'sorry, e-kyc services are temporarily unavailable. Please try again later'. I really fed up that i missed my a few urgent payments and also my money is also bonded for a long time. So i request to allow...
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N
nmpatil55
from Saundatti, Karnataka
Apr 22, 2018
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unable to use wallet balance

Address: 560100

Phonepe — unable to use wallet balance

I am having 5863 in my wallet. But i couldn't use it for scan options, send to others, withdrawal.

If anything u can use it through merchant request they saying (Amazon, flipkart, etc)

They need e kyc if i am ready to provide they not providing options to upload my aadhar details. And also finally they saying it's maintaining activity temporarily e kyc not...
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Â
Âmâń Śàhu
from Samastipur, Bihar
Apr 17, 2018
Resolved
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blocked my account for no reason

Address: Dhanbad, Jharkhand, 828111
Website: Phonepe.com

Phonepe has blocked my primary account for no reason. I am a regular user of phone pe and i have not violated any rules and regulations. I have 50 rs wallet balance and 2 of my transaction are in pending status. The call centre is also not aware of the specific reason. So i request phonepe 2 unblock my account as soon as possible because i use phonepe quite a lot....
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142 other people found this review helpful
142 found this helpful
18 Comments
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M
Melvin07
Apr 6, 2018
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unable withdraw wallet balance

Website: www.phonepe.com

After transferring 10, 000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id - 2761825

The customer care person is unable provide clear answers nor able to...
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21 other people found this review helpful
21 found this helpful
35 Comments
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A
aksss93
from Nellore, Andhra Pradesh
Mar 4, 2018
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mobile number changing

I have a phonepe kyc verified account, but i am changing my mobile number. I wanted to know how to change mobile number associated with phonepe account so that i can update my new number. So, their customer support executive said that there is no option to change a number. He said that only option is to temporarily block that number. He also said that only one kyc can be linked to a wallet per person. So, if i open a new account with my current...
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38 other people found this review helpful
38 found this helpful
3 Comments
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M
mogilirajesh
from Hyderabad, Telangana
Feb 22, 2018
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login problems

I have a login problem.am tried to login my phonepe account some error is occured that is:sorry the registered sim card wasn't found on your device.please insert the correct sim card and try again.am alredy. contact the custemer care they suggest me to switch off or uninstall you phone pe after that re install.then again same problem is occured please send a complaint to phonpe website.so i tried to send a complaint and with this i enclose...
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218 other people found this review helpful
218 found this helpful
16 Comments
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K
ksantosh05
from Delhi, Delhi
Dec 11, 2017
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pending transaction

Address: New Delhi, Delhi
Website: www.phonepe.com/en

To whom it may be concerned.

My self santosh and i was trying to recharge my dth - sundirect via phone pe for the first time but i think that was my wrong choice to opt for phone pe instead of paytm.

After waiting more than 3 hours, i had been forced to reach ur call center to seek help on this issue. Lady, answered the call and requested me to wait for 24 hours.

The best part is yesterday was...
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22 other people found this review helpful
22 found this helpful
7 Comments
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R
R vicky
from Dimapur, Assam
Nov 8, 2017
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please refund my amount select wrong recharge my mobile number

Address: Patna, Bihar, 800020
Website: Google

Plz refund my amount i shoud recharje my mobile number but selet wrong oprater right mobile number then debited Amount
My bank account 5 nov 2017 and phone pay custmer care reply problem solve 48 hours but after 24 extra today 8 nov 2017 no reply no my problem plz refund my Amount
My phone pe registerd mob-[protected]
My Amount -399 plz urjent refund...
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54 other people found this review helpful
54 found this helpful
16 Comments
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J
joy093
from Kolkata, West Bengal
Nov 3, 2017
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cashback not received from phonepe.

Address: Kolkata, West Bengal, 700101

I booked two tickets from ticket new using phone pe, when i choose phone pe it was mentioned that 30% cash back up to 125 but i didn't get the cashback yet. Now don't say again that cashback is not eligible to my order because it was mentioned when i choose phone pe to pay the amount. Find the attachment as a proof that it is actually mentioned there otherwise, you will say that it is not eligible like you said when i paid in flipkart (Od[protected]...
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K
keerti11
from Delhi, Delhi
Oct 26, 2017
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refund

Nx[protected] this is transaction id of the transaction i made using phone pe wallet on 12th oct at 12:25pm amounts to 399 inr, transaction failed but still money was deducted. A message from phonpe saying that money will be refunded within 7-9 days has been recieved but its been 14 days still i didnt get the refund. Kindly refund me rs 399 as soon as possible....
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R
rohit goel899
from Chennai, Tamil Nadu
Oct 18, 2017
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not able to complete any transaction kindly check screenshot has been attached for your reference

Address: Patiala, Punjab, 147001
Website: phonepe.com

Dear team,

I am not able to complete any transaction

15 days have been passed since i have registered a complaint to phone pe till date i have not received any satisfactory reply from your team
Kindly escalate the matter on top priority so that i can be able to withdraw the wallet amount 2520 from my phone pe account [protected]

"we sorry to inform you that phonepe has blocked your account...
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11 other people found this review helpful
11 found this helpful
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