Claimed

PhonePe Complaints & Reviews

1
Last updated Mar 22, 2024
Complaints 3467
Resolved
258
Unresolved
3209
Quick Links
Statistics
Share
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PhonePe
Customer Service Contacts

PhonePe Phone Numbers

Phone
+91 12 4678 9345
1969
688

PhonePe Website

PhonePe Head Office Address

A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India
110044

PhonePe reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
Dec 21, 2022
Dec 21, 2022
This thread was updated on Dec 21, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund request

Address:nellore district
Website:consumercomplaints.in

Sir/ midam
namastie
on 07/12/2022 at 6;08 i made a transaction of 14000 rs through phonepe using phonepe number to another phonepe id is([protected]@axl)
name is LALRINAWMA MOLSOM unfortunately transhion amount the mon
was debited from my bank account oppject parson is not respond please provided a refund return my account please refund please help me
phonepe transaction ID:T2212070608190116335987
UTR;[protected]br...
+1 photos
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
G
GUNDRATI SANTOSH KUMAR
Dec 20, 2022
Report
Copy

Transaction Pending Status

On 19/12/2022 at 12:55 pm i made a transaction of 2, 000 rs through phonepe using phone number to another account. The money was debited from my bank account and i got a sms of money debited but it is not credited to the recipient account. Kindly look in to this matter and make the transaction sucessfull or please provided a refund.
Transaction ID: T2212191255148225143255...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
H
hemantpawar1995
from Pune, Maharashtra
Dec 18, 2022
Report
Copy

Payment is successful in phonepe my side but not received by the receiver

Address:pune

A payment i did on 16th december, 2022 with my ICICI credit card via phonepe.

for two days, payment was not received by the receiver side. i raised the ticket. they said, the ticket is resolved.

if my problem is not solved then, how they can say like that ?

payment is done successfully but still even after two days complete, payment is not received by the receiver.

their customer...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
ratan dhuriya
Dec 17, 2022
Report
Copy

Amount is 500 debited but recharge not happen

Address:opposit pranami mandir meerapur prayagraj up

Hi team
i am vikash kumar tiwari and i have smartmeter recharge 500 from phone pay [protected] from billdesk . date 28/08/22 time - 02:45 pm transaction id t2208281445109900164005, my amount is debited 500 but recharge is not happen .
there is screenshot of my transection. so pleaserefund my money....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rahul kumar bairwa
from Dausa, Rajasthan
Dec 16, 2022
Report
Copy

Regarding the reactivation of my account

Address:Vpo kalwan teh sikrai dausa rajasthan

Kindly reactivate my phonepe account i was not aware about phonpay policies...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ambati Venkata Narendra
Dec 16, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount not received to him

I have paid the rent amount through phone pe via credit card and it is successful but not received to him...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aneesh. Mamidala
from Hyderabad, Telangana
Dec 16, 2022
Report
Copy

Payment processing

It's been two days, still the transaction status showing as pending
Money debited from my account...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhagyashree Chandarkar
Dec 14, 2022
Report
Copy

Money Credit Not My Account

Address:Dombivali East
Website:Google

13/12/2022 Castmor Money transfer for my Account 300/-Rs But Not Add My Account Plz Help Translation Id -T2212131128596880157976 Plz Help...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
njsoft1202
from VIJAYAWADA, Andhra Pradesh
Dec 13, 2022
Report
Copy

PhonePe blocked my account blocked suddenly without any valid reason

Phonepe has suddenly and without any prior intimation, blocked my account linked with mobile number [protected] on[protected] with a message that their system detected suspicious payments. I have not done any transactions in violation of my bankers terms and conditions and absolutely disagree with phonepe's claim. I hope phonepe support team will properly consider this issue and restore my account to active state as soon as possible. I am...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Dec 12, 2022
Report
Copy

Wallet of 9748731931

Address:Swapan Kumar Das 55/2A, Shibtala Street, Bhadrakali Hooghly 712232 9748731931 8981951129 [email protected]

Dear Sir,

This is to inform you that I have two mobile numbers [protected] & [protected] both are attached to phonepe, but only one I.e. [protected] is linked with my bank account.

I did not know that my mobile number [protected] has to be linked with my Bank account

I had deposited Rs.3100.00 in the wallet of mobile Number [protected] which I am unable to use.

I request you to arrange...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hari Keerthana
from Visakhapatnam, Andhra Pradesh
Dec 11, 2022
Report
Copy

Activate my pHonepe account

My phone pay account is deactivated please activate my pH pe account as soon as possible...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sonia Chahal
from Jind, Haryana
Dec 10, 2022
Report
Copy

UPI of Rs 5000, Amount deducted from account but not received

Dear Sir/Madam
My brother sent me an UPI of Rs.5, 000 to my Phone pay number [protected] on 26th July, 2022. But I did not receive any such amount although there was a deduction of Rs.5, 000 from his account. My brother complaint to Phone Pay app but no action was taken on their part. He is a member of Indian Navy and his hard earned money has gone. No trace of this UPI transaction so far. I am sending you all the details of transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dskdsk77
from Bengaluru, Karnataka
Dec 9, 2022
Report
Copy

Refund

Hi team,
Phone pe transaction id: T2212090734356331209540

I booked a ticket through IRCTC portal, through phone pe account. The amount Rs. has been deducted from bank account but ticket is not confirmed by IRCTC. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ShreeSwamiSamarth
Dec 9, 2022
Report
Copy

Mutual Fund Withdrawal

I have invested in Mutual funds via Phone Pe and while withdrawing i am getting an error as KYC pending or Balance will be NIl. but when i checked the same both my KYC is updated in CAMS and my folio account was fully withdrawn i.e all the units are sold as on today.
where is the money it is not yet credited to my savings account yet almost 2 months have passed and my 2nd complaint will be to SEBI.
Is Phone Pe playing an Scam...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sureshchandra MV
from Bengaluru, Karnataka
Dec 1, 2022
Report
Copy

Unable to stop Auto pay

I am unable to remove auto pay option. When ever i try to stop this error message appearing . Please help me dissable auto pay option as early as possible....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Davidpaul
Nov 24, 2022
Report
Copy

Wrong transaction upi id

I have sent amount by mistake Rs.8873 to the upi id: [protected]@ybl instead of Rs.101. I dont know his account number or phone number. The upi id linked with phone pe. But i sent him through paytm platform with reference no.[protected]. Paytm was rejected my complaint and said go to bank and ask them. When i called to phone pe customer care they said they wont give any details of him. But, upi id linked with phone pe only....
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
Kadegaon
from Pune, Maharashtra
Nov 22, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

From phonepe wallet amount debited aumotically

Address:kale colony,near mai medicalsAlandi

On 27 of August at 12;52pm from my phonepe wallet the amount of 9700 rs has been debited without my permission...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yashwant Santosh Gawade
Nov 14, 2022
Nov 15, 2022
This thread was updated on Nov 15, 2022
Report
Copy

Payment deducted but not reached the Merchant

Hi,

I have made a payment for a new Bharat gas connection of Rs. 3, 153 /-.

The transaction shows successful in Phonepe, but shows failed at Bharat gas.

Could you please help me with the refund, so that I can reinitiate the process.

Thanks,
Yashwant Gawade...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Herit Kalavadiya
Nov 12, 2022
Report
Copy

Autopay removal failed

Address:Flat 13/14, Building C4, Ravi Ratna Park 5, University Road

Autopay removal failed everytime. No response from PhonePe....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
M
Mahendra567
from korba, Chhattisgarh
Nov 10, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Please open my PhonePe deleted account

I got my account deleted a while ago, without knowing the proper information on deactivation policy.
Now please activate my deleted account, I was not aware of the deactivation policy of phonepe company....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy