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Updated: Aug 30, 2025
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Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PhonePe reviews & complaints page 5

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P
Parsad26
May 5, 2023
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Address: Mumbai

Hi Team
I received from [protected] to my mobile at 12:26PM on[protected] mentioning she is from tata sky. The lady person on the call wanted to explain about some Phonepe payment newly added. I was busy and said to her that i was not interested to continue the call. But the way she replied back was a bit harsh. She is questioning why i cant spare 10mins and then she had cut the call abruptly.

This is very bad spoiling the mood of customers..
PhonePe customer support has been notified about the posted complaint.
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    R
    rahulsuryavnshi72
    from Raipur, Chhattisgarh
    May 2, 2023
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    Address: indore

    I transferred 90, 000 to Phone Pe Marchent (Vinita Solanki). payment successfully transfer by my
    SBI bank account to phone Pe Marchent App
    but payment is not deposited to Phone Pe Marchent's (Vinita Solanki) SBI bank account. So phone Pe Marchent (Vinita Solanki) did not agree to the payment received.

    Applicate Name: Rahul Suryavanshi
    Mobile Number: [protected]
    Account number: [protected]

    Company Name: Phone Pe
    Merchant Store Name: Vinita Solanki | Q[protected]

    Transaction Amount: 90, 000
    Transaction Date: 29/04/2023
    Transaction ID: T23042911524698976070106
    UTR:[protected]
    PhonePe customer support has been notified about the posted complaint.
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      A
      ASHFAQUQE
      Apr 29, 2023
      Resolved
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      Resolved

      Amount Debited for Failed Transaction

      I had transfer amount to contact no. [protected] on 27 april 2023 of rs 4000/-. the transaction has been failed but my account deducted by 4000/-

      Below is the details of transaction-

      Benificiary mob- [protected]
      Banking Name- Hina Khan
      UTRno[protected]
      Amount-4000/-

      Sender ac -[protected]...
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      V
      Vamshi1396
      Apr 26, 2023
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      Address: Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andheri (East) Mumbai – 400 093, India

      I placed a flipkart order on 01/04/2023. I paid 20, 048 rupees through phonepe for this order. I cancel the order on 02/04/2023 due to some reasons. But till now I have not received the refund amount. What is the point shown by Flipkart service team. Refunded on our behalf. (Reference number given by Flipkart :- CR23040207205714518612407,[protected]. I have contacted phone pay based on this transaction I'd. Phone Pe customer service team says that the amount related to this transaction has not reached Phone Pe. I also contacted my State Bank of India branch. They also did not get the amount. They replied that the return has gone to the seller's account. I don't know if my amount is with flipkart or with phone pay. I am suffering a lot mentally. I want the amount on.I want compensation for all these days of emotional pain. I need more than the amount on
      PhonePe customer support has been notified about the posted complaint.
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        H
        Honnur bee
        Apr 23, 2023
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        Address: Karnataka

        I have already deleted my phone pe account for personal reasons, please reactive my phone pe account
        PhonePe customer support has been notified about the posted complaint.
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          A
          Anil singariya
          Apr 19, 2023
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          Hello sir,
          My phone pe account has been unblocked on 12/04/23. I’m regular user please help to unblock my account.
          linked Account no [protected]
          PhonePe customer support has been notified about the posted complaint.
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            D
            Dyamagond
            Apr 18, 2023
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            My phonepe account is blocked from 15 days. I have submitted all the documents whatever phonepe executive needed. This is completely unacceptable and fraud. I have submitted documents 2 times. Phonepe executives taking so much time.
            PhonePe customer support has been notified about the posted complaint.
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              V
              Venkatboddupally
              Apr 9, 2023
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              Website: Phone pay

              I took a hotstar subscription by using repay automatic option in the phone pay and amount is debited twice in my bank account
              PhonePe customer support has been notified about the posted complaint.
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                J
                Jyothisms
                from Adimali, Kerala
                Apr 7, 2023
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                Address: PhonePe Private Limited (Formerly known as FX Mart Private Ltd. ), Unit No.001, Ground Floor, Boston House, Suren Road, Off. Andheri-Kurla Road, Andhe

                Paid rent through credit card and payment got successful on phonepe app but amount is not credited to landlord account no response from phonepe
                PhonePe customer support has been notified about the posted complaint.
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                  A
                  Ashendra rathor
                  from Mahoba, Uttar Pradesh
                  Apr 5, 2023
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                  Address: Mahoba

                  I done a recharge to a worng nambar .so please kindly refund the amount
                  PhonePe customer support has been notified about the posted complaint.
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                    S
                    [email protected]
                    Apr 4, 2023
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                    Mera phone pay account activate kar do mobile number [protected] hai
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                      J
                      Jy mvd
                      from Ahmedabad, Gujarat
                      Apr 2, 2023
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                      Address: Ahmedabad
                      Website: No

                      I do Rent payment in phone pe UPI ID through but not received payment and i do this ticket and not response as my ticket I'd[protected] . As soon possible that immediately payment confirmation and your company not properly respond.. company say 24hours but not response and not properly update and proof attached
                      PhonePe customer support has been notified about the posted complaint.
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                        R
                        Rick_ds
                        from Asansol, West Bengal
                        Apr 1, 2023
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                        Address: Asansol, West Bengal

                        I got my account my account deleted a while ago, without proper information on deactivation policy.
                        This clause of deactivation that is a deactivated account can't be reactivated should be highlighted.

                        For the time being, please activate my deleted account, I was not aware of the deactivation policy of phonepe company

                        Number is [protected]
                        PhonePe customer support has been notified about the posted complaint.
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                          L
                          Lijarani rout
                          Mar 23, 2023
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                          Address: INSTANT GLOBALPAYTECH

                          Face book pe INSTANT GLOBALPAYTECH SE SCRATCH CARD AYA THA rupees jitne ke liye meine Scratch Kia to 478 rupees jita, account pe credit karne ke liye bola tha meine credit Kia to mere phone pay se 478 rupees chalagaya, me money refund chahata hoon pls help me sir
                          PhonePe customer support has been notified about the posted complaint.
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                            V
                            Vishnu_bandaru
                            from Visakhapatnam, Andhra Pradesh
                            Mar 20, 2023
                            Jan 14, 2024
                            This thread was updated on Jan 14, 2024
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                            On 1st March there was a payment done by person to me for ₹6, 825 though it showed the transaction was successful from the sender’s end, I haven’t received any amount and not available in the transaction history. I have reached out my bank as well and there was no credit history.
                            Transaction no. P[protected]. It’s been more than 20days and I don’t even have the sender details, but fortunately I only have the transaction screenshot. Kindly look into the issue
                            PhonePe customer support has been notified about the posted complaint.
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                              B
                              Bency Joseph
                              Mar 14, 2023
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                              I have done a transaction..and showing pending..now it's been 24 hr..no more trusting in this app..it is urgent to get the money
                              PhonePe customer support has been notified about the posted complaint.
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                                K
                                kiranathlete
                                from Thiruvananthapuram, Kerala
                                Mar 12, 2023
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                                I have done a rent payment using my credit card on 9th march 2023 . But till now the amount was not been credited to my landlords account . And even after reporting the issue PhonePe didn’t give a proper response . They are extending the dates for resolution. Actually phonepe is acting like a fraud company
                                PhonePe customer support has been notified about the posted complaint.
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                                  N
                                  NileshTathe
                                  from Pune, Maharashtra
                                  Mar 10, 2023
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                                  Hi, I made a transaction of 20K to one person. Amount is debited from the account but not received to the receiver. Also not refunded to my account.
                                  Date of incident:-27 Dec 2022
                                  Client number:- 99235****
                                  Description: Amount is debited from the account but not received to the receiver. Also not refunded to my account.
                                  UTR:[protected]
                                  PhonePe customer support has been notified about the posted complaint.
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                                    S
                                    Sakargokate
                                    from Akola, Maharashtra
                                    Mar 8, 2023
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                                    Address: Fattepurwadi mothi umri akola

                                    Dear phone pay team please reactivate my phone pay account. I don't have another number. So please help please reactive my account.
                                    PhonePe customer support has been notified about the posted complaint.
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                                      M
                                      Mamidela1952
                                      Feb 24, 2023
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                                      Refundmcreditcardamount
                                      PhonePe customer support has been notified about the posted complaint.
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