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PhonePe Complaints & Reviews

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Updated: Jun 9, 2026
Complaints 3495
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262
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PhonePe reviews & complaints page 5

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V
Vinitk3
from Delhi, Delhi
Oct 16, 2019
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electricity bill paid but still not received by dhbvn

Address: Faridabad, Haryana, 121005

Paid electricity bill but not credited in dhbvn account and they are coming to my place again and again to cut the electricity.
Money is debit
Sender account not credit
Transaction id
Utr[protected]phnn1909302348078500355853

Transaction date 30/09/2019

Amount is 7107rs

Phonepe customer service is very bad
Not any response for me
I want my money
Transaction...
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K
kash23
from Gurgaon, Haryana
Oct 14, 2019
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dmrc recharge refund

Address: New Delhi, Delhi, 110035
Website: Phone pe

I recharged my dmrc card on 10th oct through phone pe which was failed and thus informed that with few days it will be reversed back to your account but still its not reverted back, infact they are just delaying the process, i'm a student who is facing this. I need my refund as phone pe and dmrc is just blaming each other continuously if one can, then please help....
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C
cakumar301
from Chennai, Tamil Nadu
Oct 9, 2019
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phonepe and sbi bank - transaction failed but amount got debited

Address: 517501

I would like to inform you that i made a upi transaction on 30th sep 2019 for the amount * from phone pe mobile bank linked with my sbi bank account and the amount got debited from my account but the creditor has not been credited with the amount.

I have raised several tickets on phonepe, contacted sbi customer several times without any help.

I got a response from phonepe team that they got in touch with the...
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P
Parikshit Biradar
from Mumbai, Maharashtra
Sep 30, 2019
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money deducted from my account

Address: Vikram Nagar latur, Latur, Maharashtra, 413512

Money deducted from my account while transferring through phone pay. As i called customer care they said u will get in 2 days but still i didn't get money from near about 17 days. When will i get money? Really frustrated about this app and ur customer care is not receiving call if they receive they said that it's your bank problem really and not receiving but call charges are u took you phone pay people are deceving us....
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R
rahulgupta_agra
from Mumbai, Maharashtra
Sep 29, 2019
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cashback related complaint

Dear,

I have done credit card bill payment of rs. 9529 from phonepe on 25/09/2019 as upto rs.1000 cashback received after successful transaction payment mode upi.

In just 5 min received 3 cashback of 105, 105 and 93 as per term and conditions. Cashback received was also reflected in wallet also. Screenshot attached.

Check and credited cashback as soon as possible.

Today when i...
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S
sachin kalaiselvan
from Mumbai, Maharashtra
Sep 14, 2019
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I didn't receive my redeem code

Address: 560075

I bought redeem code for google play for 160 rs and i havent got the code yet. There is no proper customer service worst app i didnt get ny refund also its been 24hrs. I tried everything the code is neither in the mail nor got it as a text message i have been trying to contact someone but eventually there is no one nor neither anyone is replying its been my worst service with the app i am vexed. I want my refund or i want the redeem i feel...
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S
Stri
from Mumbai, Maharashtra
Sep 5, 2019
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ax-phonepe sms

CHUNARA AJAYBHAI has requested money from you on PhonePe.Rs.1999 will be debited from your account on approving the request-http://phon.pe/qomhi6go.
Message received ; 5 sep, 4 ;26PM.

Immediately i receive a call from +[protected], and he asks to open phone pe app and approve / accept a cash back i received on phonepe.

i opened phone pe app and on heading it was mentioned, Requested By and in the same...
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N
nitinc23
from Delhi, Delhi
Aug 2, 2019
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unable to login to my phonepe account & getting error

Address: Registered Address Phonepe Private A-41, Second Floor, Mohan Co-operative Industrial Area, South Delhi, New Delhi-110044, India, 110044

Hi
I am unable to login to my phone pe account on my registered mobile [protected] and i am getting error message. I did talk to your customer care and raised a ticket no 64760780.
Your customer care executive asked me to call after sometime. When i called phonepe customer care after sometime it says that my number is not recognised. I am using this phonepe account for nearly 1 year for making payments and also i have recieved...
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गौरव राजपूत
from Delhi, Delhi
Jul 10, 2019
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i transferred 7000 rs to merchant but merchant didn't get the money nd it's showing successful transfer

Address: B-64 mansarampark nawada uttam nagar, New Delhi, Delhi, 110059

I want my money refund i transfer money to marchant ftomqr code yesterday 9:10pm but receiver didn't got the money. I also talked with phonepr costom r they said pls contact you're bank with utr no but and bank said pls contact phone pay what should i do i want my money refund my no - [protected]. pls refund my money pls sir......
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R
rohit vangari
from Chennai, Tamil Nadu
Jul 9, 2019
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phonepe successful transaction but amount not received

I had made payment from sbi saving account to my friend janata sahakari bank account. Through upi app (Phonepe).
The amount is deducted from my bank account and transaction successful receipt is generated, but my friend didn't get any mail or message of amount credited.
Please check and take it as high priority and resolve this as soon as possible.


Phonepe transaction is as below:-
Date & time...
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M
Manju Jonnalagadda
from Bengaluru, Karnataka
Apr 5, 2019
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money got deducted but train ticket was not booked

I tried to book train ticket - as a payment option i choosed bhim phonepe service
Money was deducted but train ticket was not booked
I couldnt see the ticket even in my booking history
Please refund the amount which i've paid against the transaction or else make sure that ticket is booked.
Please resolve this as soon as possible
Transaction id: c190405154212756547651
Amount: 1355...
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K
kumawat pankaj
from Varanasi, Uttar Pradesh
Feb 27, 2019
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money is debited from account but not credited to the beneficiary

I transferred 12011 rupees on 1-1-2019 from my account to another account. The transaction is done by phonepe app and it was a upi transaction (Utr:[protected]. Money is debited from my account but its been not credited to receiver's account till now. I contact phonepe customer support regarding this issue. They are saying that bank has confirmed that money has been credited to receiver's account so contact to the bank. When i contact to...
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A
Arun Sengamuthu Cmc
from Mumbai, Maharashtra
Feb 6, 2019
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fake phonepe account

Address: Coimbatore, Tamil Nadu, 641004

Transaction id : p1902060117023881879304
Phonepe contact : [protected]
This account is fake account. Cheating all customers in the name of callgirl.. Please do take some immediate action and block the account.. These phonepe accountant has cheated almost everyone in the name of fake girl profile regarding commercial sex worker and in the name of advance for sex and room charge.. Every 5000 from ecah customer.. The thing he/she...
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A
Amlanz
from Burla, Odisha
Feb 4, 2019
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money deducted from my bank account

I was sending money through your app. Money is deducted from my account but receiver does not get the money... It shows transaction pending in phone pay app... I waited 4 days.. I urgently need money for personal purpose. Please look through it... Several times i called customer support... But problem didn't resolved... Transaction idp1901311138476260808492...
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Biswajeet Ranajit
from Bargarh, Odisha
Jan 30, 2019
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upi/rev but money not return

Address: Puri, Odisha, 752017

30 january mr Biswajeet ranajit, a/c no[protected] transferred rs 2930 in my account through phone pay app.mob No-[protected]. It was successful and credited to my account, then after sometimes it was debbited immediately showing upi/rev in statement and it was not credited to his account. And on connecting to customer care sbi they told to contact to upi service provider through which the transfer made and on connecting phone pay customer...
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V
vish0894
from Pune, Maharashtra
Jan 10, 2019
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transaction issue in upi id: 9204428935@ybl

On 8 january 2019 at 11:38 i was transferring 5000 from account. The money got deducted from my bank of india account but was not received by the receiver. It is 24 hours but no response from phonepe. I want you to look into the matter and solve this before i start doubting whether i should use phonepe again or not. Please look into it since the amount is 5000 and i want that money badly. My account details are
Bank of india
Account...
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B
Biplaba Kumar
from Parvatipuram, Andhra Pradesh
Jan 2, 2019
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money credited and auto debited but not credited again

Address: Khordha, Odisha, 751003
Website: PhonePe

Hello sir,
I am biplaba kumar rout with bank of baroda account number [protected] at kalinga nagar, odisha branch.
I want to register a complaint as i did a transaction of rs. 15000/- from my bank of baroda account to my state bank of india account ([protected]) through phonepe on 20th december (Transaction id-p1812202016172013468780.
Utr[protected].
After the transaction the money credited to my sbi...
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P
Pammi nagra
from Hoshiarpur, Punjab
Dec 26, 2018
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money deducted and transaction failed

Hello sir/mam my name is parmjot singh
I paid the electricity bill of punjab electricity from debit card by the help of phonepe app
And transaction failed but money was deducted from my account and they did not refund my money even i complained them. Please help me to refund my money. Transaction 🆔 - n1812261247308497830088
Bank name - axis bank...
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M
mauryaanil
from Suriapet, Telangana
Dec 24, 2018
Oct 3, 2024
This thread was updated on Oct 3, 2024
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phonepe - payment transaction issue of rs. 9000

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello,

I hope this email finds you well. I wanted to get in touch with you all that i'm facing a lot of trouble in getting my rs. 9000 which was deducted from december 7th from my account and it didn't credit into receiver account but it's showing that transaction is successful in phonepe.

I contacted couple of times to our in bank branch and in receiver's bank branch and got to know this issue happened through...
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M
Madhu Basetti
from Hyderabad, Telangana
Dec 14, 2018
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amount deducted but not refunding

Address: 500037
Website: Phonepe

I have done a transaction through phonepe at near gas filling station for rs 300 and the amount is debited from my wallet account. When i contacted them and they are saying the amount has not been received their end. So we can't do anything/help here.

Then where the deducted amount has gone.

When i contacted again the customer care service, they said that they can't resolve the issue after completing 25 days.br...
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