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PhonePe
PhonePe
Customer satisfaction rating: 7%
Submit a Complaint
2114
COMPLAINTS

PhonePe Customer Care

PhonePe

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Address
A 25, Mohan Cooperative Industrial Area, South Delhi
New Delhi
New Delhi District
Delhi
India - 110044

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1570
down
387

Additional info

Bangalore
Site No – 9 Industrial Layout, Koramangala 3rd Block, 80 ft Road, Bangalore - 560034


Customer satisfaction rating
7%
Complaints
2114
Pending
0
Resolved
145
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

PhonePe related photos (1641)

PhonePe Complaints & Reviews

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PhonePe — How to pay from wallet balance

 [email protected] on Sep 4, 2020
Installed app before 3 days and top wallet for rs.2000 and wallets shows the exact which was been transferred.
During...

PhonePe — Payment sent and deduct in my account but not receive

 Chinky1512 on Sep 3, 2020
My phone pay n is [protected] and I transferred 3000 in my axis bank account from my uco bank account transaction id- P2009031922168706640231.

PhonePe — Scam call

 Vividh Bharati on Sep 3, 2020
I'm getting calls since last few months saying I have won rs.1190 and so on. I refused to take it so he abused. He has his...

 Creezanti on Sep 3, 2020
My friend has sent me a amount through Phone pe transaction ID:P200891928140631369548


Money deducted from my friends account but I have not received yet
Money deducted from my friends account but I have not received yet

Complaint Status


[Sep 03, 2020] PhonePe customer support has been notified about the posted complaint.
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     [email protected] on Sep 2, 2020
    Transaction ID C22008311351458204521280
    Paid to New India Assurance via PAYU
    Debited From ******0007
    UTR:[protected]
    Order Id:[protected]
    Dated:31st August 2020
    Debited Amount Rs. 8944.00


    Money Debited but not Credited to receivers account.
    Money Debited but not Credited to receivers account.

    Complaint Status


    [Sep 02, 2020] PhonePe customer support has been notified about the posted complaint.
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      PhonePe — money not credited to the receiver's account

       Charlie007 on Sep 1, 2020
      Hi team i have transferred 10k from my hdfc to my axis account, it is showing transaction successful but funds have not been...
      Complaint comments  Comments  (1)

      PhonePe — Amount debited from me but merchant not received the amount

       atarun08 on Sep 1, 2020
      I have done airtel recharge through airtel website by using upi payment option. The amount got debited from my account but...

       Sharad Hatkar on Aug 31, 2020
      Transaction debit in my account phone pe


      Transaction debit account

      Complaint Status


      [Sep 01, 2020] PhonePe customer support has been notified about the posted complaint.
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        PhonePe — Wrong transaction - rewards from phonepe

         Sub Maj Krishan Lal on Aug 31, 2020
        Sir,
        A sum of Rs 1947 was deducted from my bank account on the name of phonepe rewards on 09/08/2020. When I noticed...

        PhonePe — Money not credited to my account [Resolved]

         arun31 on Aug 30, 2020
        My wife sent 500 from her account to my account. But this transfer did not happen and the money from my wife’s account got...

        Phone Pe — Continuous calling from bpo without any reason

         Aneerimi on Aug 30, 2020
        I get a call from your bpo employee he was said i have get a offers of cashback rs 2000 from which i get rs1999 in my sb ac...
        Complaint comments  Comments  (1)

         Harsha CK on Aug 30, 2020
        I made a payment rs 1001 against an order on amazon. The payment was successful on phonepe but its declined from amazon side.! My amount is debited from my account. I complained phonepe about it and they said contact your bank. We are not responsible for that transaction


        payment successful but third party didn
        payment successful but third party didn

        Complaint Status


        [Aug 30, 2020] PhonePe customer support has been notified about the posted complaint.
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          PhonePe — Someone made a payment from my Bank Account using UPI without my permission

           Bhojonrasik on Aug 28, 2020
          Respected sir,
          Myself Debashis Das, I have a phonepe account. On 27th August due to some business transactions &...

          [Resolved]

           Mintu Bordhan on Aug 27, 2020
          Dear sir i am pay wbsedcl bill 3132 rs 7/8/2020.
          Transaction id
          P2008072129132016693756

          Phonepe not pad my money wbsedcl wbsedcl customer id[protected]
          Phonepe show my transaction successful
          My bank account dedicated amount 3132rs please refund my money


          wbsedcl bill payment
          wbsedcl bill payment
          wbsedcl bill payment
          wbsedcl bill payment
          Complaint marked as Resolved Sep 2, 2020
          Dear Sit, The reply from bill desk is given bellow, They have checked and found that the said transaction was a failure transaction and they did not receive fund for the same. In this regard, customer need to talk with his bank to get a refund if it is not already refunded. Please find refund details given below … Refund Reference No -18361749700 Refund Date : 11.08.2020 Consumer ID : 104521499 Amount : 3132.00 Regards, Prodip Mallick, DE(IT&C), DHQ, DC, Vidyut Bhawan, WBSEDCL. Phone: (033) 23591953 Copy forwarded to: AGM(F&A), Dist. H.Q., WBSEDCL Please do not print this email unless it is absolutely necessary. Spread environmental awareness.We request to carry out your standard virus scanning checks as per your security policy. Phonepe not refund my money.I don't have any money in my account now

          Complaint Status


          [Aug 28, 2020] PhonePe customer support has been notified about the posted complaint.
          Sir mujhe WBSEDCL ko payment karna h nahe to mare paisa bapas kareya
          Hi PhonePe,

          Thank you for contacting PhonePe!

          Regarding your recent transaction, Ticket No:[protected], please note that as per the confirmation that we have received from your bank, the amount of ₹ 3132 which was debited for the transaction ID: P2008072129132016693756 should have been reversed to your bank account by now.

          Kindly check your bank statement against the UTR number for a confirmation of the credit.

          You can find the UTR for the transaction in the PhonePe App by going to the transaction page and clicking on the relevant transaction.

          Note: It usually takes 3-5 days for the amount to reflect in your bank account.

          Please feel free to contact us if you need any clarification.

          Regards,
          PhonePe Support

          This amount not credit my bank account.
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             Ashmit Kujur on Aug 26, 2020
            He frauds with me I lost Rs17000
            How I will take my money back
            Please help me


            Money transactions fraud

            Complaint Status


            [Aug 27, 2020] PhonePe customer support has been notified about the posted complaint.
            Updated by Ashmit Kujur Aug 26, 2020
            He frauds with me Rs17000
            I want my money back
            Please help me

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              PhonePe — Amount refund in my bank account

               ankit1012sharma on Aug 25, 2020
              Money deducted and transtion processing but still not refunded
              I have complaint for not having refund of processing...

               Amazing bihiya on Aug 25, 2020
              Dear sir.
              I beg to say that my name is manoranjan kumar singh my phonepe account is[protected]. A person fraudulent took out some money from the account on my phonepe. This person phonepe number is [protected] and debit amount is1244 for my account. I want to take action against him. Help me to get my mony back.


              Debit amount by frauds

              Complaint Status


              [Aug 25, 2020] PhonePe customer support has been notified about the posted complaint.
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                PhonePe — Transaction failed but amount not credited to my bank

                 Nehagpt2012 on Aug 23, 2020
                Please check as the transection of 810 on 20th August 2020, but the amount has not been credited to my account....

                PhonePe — Want to deactivate account

                 Vivek R. Vora on Aug 23, 2020
                I want to deactivate phonepe account but customer care number doesn't show or even give answer on how to delink bank account....

                 Prasu Kumar on Aug 22, 2020
                The amount 15, 000 was debited from my account, still, it's not credited to the beneficiary, its already 3 days got over.
                I complained to phonepe customer care they are saying its already credited.
                in bank they are saying we are not received money


                Regarding about issue with phonepe

                Complaint Status


                [Aug 22, 2020] PhonePe customer support has been notified about the posted complaint.
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