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PhonePe Complaints & Reviews

www.phonepe.com
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Updated: Jun 9, 2026
Complaints 3495
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262
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Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PhonePe reviews & complaints page 3

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S
Shriniwas Palewar
Oct 8, 2021
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Pending payment 49h

Address: Santosh mata nagar satpur nashik

Payment pending in 5000 rs last 49 hour's.so plz return payment send may bank account...
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A
Abhinay Chillal
Oct 3, 2021
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Transaction successful but balance not updated in the phonepe app

Address: 539,Mahatma Phule Peth, Kashinath Pahilwan building,Pune 411042.

My mother had sent me Rs.700 via phone pay app on 2nd October.Her App shows that Rs.700 are sent successfully to my account and even my own app shows Rs.700 received.
But the problem is my account balance is not getting updated on the phone pay app and doesn't reflect transaction of Rs.700.

Please help me....
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Y
Yogesh2000
Sep 23, 2021
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Transaction showing processing since two days but money deducted

I have initiated transaction on phonepe to send money to relatives . But The money deducted from my account and not recieved in relatives account. It is showing processing since last two days. Now tell me what to do for such a condition....
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A
Aniket Sabat
Sep 9, 2021
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Unable to Unblock my phone pe

[protected] this number was blocked by mistake. I am unable to unblock/restore my account now....
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D
Dr. Neeraj Rathore
Aug 7, 2021
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Complaint regarding not issuing cashback as promised

My Phonepay account is [protected].
Problem-1- I am not able to use my wallet while transacting with the merchant or any shop. My wallet amount is always unused. Do the needful
Problem-2 many offers did not enable. I did not get any cashback while it is under the scheme. The last time one of the offers I got was that pay 100 or more rs and get 50 cashback before July 21 and I do the same but did not get the cashback. This is...
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S
Ssv476
Jul 23, 2021
Jul 1, 2025
This thread was updated on Jul 1, 2025
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Transaction not received by merchant

The money is debited from my account but samsung shop has not received it....
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M
Mr Piyush
Jul 17, 2021
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Payment successful but money not credited to receivers bank account.

On 12 july i made a transaction of rs2000 the money is debited and succesfull transaction message is received but money isn't credited to receivers bank account. Please look into this and refund it if possible. Iam attaching the proofs....
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S
Sarvani chinni
Jul 4, 2021
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Reactivate my phonepe account

Hi my phone pay account has been blocked without any issue. I want to reactivate my phone pay account...
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V
vshlp
Jul 3, 2021
Oct 17, 2023
This thread was updated on Oct 17, 2023
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Reactivation of deleted account

Address: Bengaluru

I got my account my account deleted a while ago, without proper information on deactivation policy.
This clause of deactivation that is a deactivated account can't be reactivated should be highlighted.

For the time being, please activate my deleted account, I was not aware of the deactivation policy of phonepe company...
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V
velagapudivijay
from Hyderabad, Telangana
Jun 24, 2021
Resolved
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Resolved

Amount deducted but not even showing the status in the App

Hi Team/Phone,

I have made a transfer of 9923.37 for which the Receiver did not get the amount and also the amount is deducted from my Bank but the app is not even showing the transaction. THe UTR number which I can see in the bank is[protected]. Literally confused it should atleast show Pending/Failed/Success but I do not see anything in the APP....
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A
Anilsinghs
May 8, 2021
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Payment not successful phonepe UPI

Address: E-54 HOUSE NO.-25 RAMVATIKA NAND GRAM

My 2 payment fail but Payment deduction my account useless app this app is a fraud with me plz help
I am go to consumer court take a legal action from phonepe
My phonepe no. [protected]
My mail [protected]@gmail.com...
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T
Tej bhadur
Apr 29, 2021
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Failed amount

Address: Phone
Website: www.phonepe .com

Failed amount refund

T2101281232571162256318...
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S
Sachin1462
Apr 13, 2021
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Transaction failed but money debited from my account steel refund not credited to my account

Respected sir
Account name - Sachin Dagdu Shinde
Sbi account number - [protected]
Utr na[protected]
Register mobile -[protected]
Branch - sobai,
IFSC - SBIN0011679
Branch code -011679
Ultarnate mobile- [protected]
Sir maine phone pe se 03/04/21 date me 10000 rupaye ka transactions kiya tha transaction failed ho gaya lekin mere account number se money debit hogya rbi guidelines...
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A
anknambiar
Feb 22, 2021
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Resolved

Refund Amount Not Credited to Bank account

Transaction ID: P2102221254465174354438
Date: 22nd February, 2021
Payment Mode: PhonePE
Card Used: ICICI Debit Card
Account Number:[protected]

I made a purchase on Flipkart for Samsung F62 smartphone, worth INR 23, 999. The payment was done through my ICICI Debit Card (No: [protected]). After I was not happy with their cash back offers, I changed my mind and requested for a refund within...
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B
balu yarrakula
from Anakapalle, Andhra Pradesh
Jan 24, 2021
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Awaiting support executive

I pay apicet fee in phone pay for but it doesn't process for apicet web councelling if it doesn't done please refund my amount to my phonepay account...
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S
sushant shingh
from Delhi, Delhi
Dec 30, 2020
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Related to bank linking issue

Good evening sir,
Currently, It is very shocking time for me.
so I would like to register complain you related to bank linking .
[protected] is my phone UPI number and the KYC done with this account is Gopalji Singh .
KYC details on this number with the name of Gopal Jee Singh .
I have been using this account from this number [protected] for 1 year. My SBI account is linked with this phone pay number .br...
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K
kvramana112
Dec 29, 2020
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Sim device lost

This is the second Ticket:[protected]

I have lost my device need to recover my gold purchase kindly suggest me a solution.

Registered mobile number: [protected]

my new number is [protected]

I need all my gold purchase to my new registered number ie [protected]

Regards,
Venkataramana
+91 [protected]...
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A
Aradhya marathe
Dec 13, 2020
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Debit amount Rs, 3000 not credit

Phone pe se Rs, 3, 000/- amount debit form 2/12/2020 11 Day Ho Chuke ab tak amount credit hua nahi phonepe support team Kuchh Bhi sahayata nahin kar rahi hai, SBI State Bank of India bank se madad Mangi to wah phone pe 3rd hai hum aap ki Koi sahayata nahin kar sakte hain please help me { phonepe team sirf ghuma rahi hai }11 day se🙏🙏🙏🙏🙏🙏

Name:-Suresh v marathe
Date:- 2/12/2020br...
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M
mousumi246
from Powai, Maharashtra
Dec 12, 2020
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Fastag Account not credit the debited bank balance

Address: Kharagpur
Website: Phonepe

I recharged my fastag on 12th dec 2020 account via PhonePe for sbi fastag recharge of amount of 250/- and 300/- but none of the transactions got credited to the Fastag account whereas Phonepe has given the both UTR nos. for the same transaction with the message of transaction Successful.
I want the refund of the debited amount which has got not credited to fastag account....
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S
Sreenevas
Dec 5, 2020
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Not able To Add Register Mobile Number

Address: Andhra Pradesh

After Installing The Phone Pay App I Am Not Register My Register Mobile Number In The App...Showing that Some Thing Went Wrong...I Have Been Trying ManybMore Times But Not Able To Register
Please Help Me Immediately...
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