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Pizza Hut India Complaints & Reviews

1.7
Updated: Mar 30, 2026
Complaints 2724
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779
Unresolved
1945
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Pizza Hut India reviews & complaints page 2

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P
PFuloria
May 26, 2023
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Payment twice - no refund - zomato order

Dear Sir,

On 24th may 23 we have given an order thru zomato for a Pizza ( Pizza Hut ) for Rs. 650.34. Please note that the order has been done thru zomato app registered in [protected] & payment has been done thru Paytm UPI [protected]. But immediately message came that the refund has been processed and it will reflect in your account right now. Again the order has been done from the same and this time the payment has been done...
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Jhalak Dua
May 21, 2023
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Mazedar paneer makhani pizza

Address: ADARSH NAGAR

Today ie 20/05/2023 I went to Pizza Hut Adarsh Nagar in Delhi, India. I ordered MAZEDAAR PANEER MAKHANI, personal size which had red capsicum, paneer and onion as main toppings. The women employee there had so non professional attitude, she served me pizza with green capsicum, when i called and asked her why didn't you put red capsicum?
She litreally smiled and said MAM, WO TO KHATAM HO GAYA HAI!(it's not available) .
I asked...
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S
Sehab Shaikh
Apr 22, 2023
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Payment deducted but order not placed - April 22

Payment was deducted for the order worth Rs 4186 was not placed, called Pizza Hut’s call centre the agent said there was a technical error and refund will be issued in few days, this is not acceptable, it’s not a small amount and I need the resolution right away....
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I am very disappointed and dissatisfied to inform that we had placed an online delivery of 2 medium pizzas and one garlic bread on 21st April 2023 around 9pm (order no.[protected] from Metropolis Mall store . At first the delivery was not made even though the app showed that they have reached. Only after we had placed a complaint call, did the delivery person call us and deliver the parcel. But unfortunately, after we opened our package we...
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Kunj Gandhi
from Ahmedabad, Gujarat
Mar 30, 2023
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Money deducted from account but order not placed.

Address:
Pizza hut, Sports Club Vandemataram, SAVVY SWARAAJ, No G2, Godrej Garden City Rd, Gota, Ahmedabad, Gujarat 382481

Website:
Pizza hut app from playstore

Order : 2 personal corn & capsicum pizza
Type : Takeaway
Amount : 186.9
Date of incident: 30/03/2022 around 4:45

I was trying to order the pizza from pizza hut app. I added the pizzas to the cart, proceed...
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Address: Akola Maharashtra- 444001

I made an online pizza order amount got debited but order was not confirmed dated 1 jan 23.
As order was not confirmed so i have to make another payment which was successful with order id
10196964
My issue is plz refund earlier unsuccessful payment. I have called customer care but cc making me fool by saying amount will get refunded automatically. How amount will refund automatically when the payment is successful and...
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Kireet B
from Visakhapatnam, Andhra Pradesh
Dec 21, 2022
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Charged 50 rs for a single 1 liter water bottle

Address: Visakhapatnam, Gajuwaka CMR central

Yesterday I went to Pizza Hut and ordered a Pizza and obviously a water bottle but by seeing the price of the water bottle I was baffled! It was literally 50rs for a 1 liter bottle and the bottle company is AQUAVESS which is usually not available in the market. I really want a quick response from Pizza Hut !! Why you are charging 50 rs for a 1 liter water bottle ??...
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Smriti Mallick
Jul 2, 2022
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Didn't receive the refund amount and it's been 2 weeks

Address: Pizza Hut, Plot No 22, Gr Flr, Nallagandla Rd, beside Caf, Serilingampalle (M), Telangana 500019
Website: www.pizzahut.co.in/?gclid=CjwKCAjw2f-VBhAsEiwAO4lNeCaTcxwpNXfWFSGiIZhUl7mVORMBD1r59hnfR5raC3qeYxcCyVadMRoCKHEQAvD_BwE

I placed an order for 2 medium pizzas on the 18th of June 2022. It is delayed for more than an hour and after connecting to the customer care service thrice. I requested a cancellation and full refund.

It has been more than 15 days and I've called customer care service more than a dozen times already. I was initially asked to wait for 24-48 hours and then, they asked me to wait for another 7 days after that another 7 days,...
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Juna P
from Bengaluru, Karnataka
Jun 2, 2022
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Drinking water charged at 50 INR / litre

Address: Orion Uptown mall, old madras road, Bangalore 560049

Hi,
I would like to raise a complaint against Pizza Hut Orion uptown mall old madras road Bangalore. They have charged 50 rs for drinking water bottle. They don’t even provide a glass of water and when requested for a glass of water for my 5 year old daughter they gave me the water bottle of 1 litre which costed 50rs. How can someone charge this much amount for drinking water which should be just 20 rs otherwise? Also, they should...
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HARDIK THAMI
Dec 3, 2021
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Order was not placed but money was deducted

I was ordering from pizza hut at 12:59 PM on 3rd December 2021 via Paytm UPI. While making the payment, money was deducted from my account but the order was not placed. As the order was not placed, I would like a full refund....
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Abhishek Jha
from Mumbai, Maharashtra
Jun 6, 2021
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Amount is deducted but order not places

Address: Noida sector 110

On May 6th june i'd placed a take away order online on pizza hut app Although an amount of 135 was deducted from my account, the order was not successful. Hence, no order id was generated. I later went to the outlet and complained. They assured me that the amount will be automatically be reverted to my account in a few days which never happened. After there assurance, i'd placed another order in person at the same outlet the same day and...
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Madhu Taylor
May 23, 2021
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Order not received after paying

Address: Ynk new toen

Yesterday I had ordered pizza in your pizza hut app worth rs.915 through debit card, estimated delivery time was displayed and then after few minutes, the track order option disappeared...tried calling your waste unresponsive toll free number...no response at alll...I need a refund immediately!!...
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satishkumar Vijapurapu
Apr 26, 2021
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Request to get bill

Address: 105, Sai sri Manor, 1st cross, Anniah Reddy Layout, Dodda Banasawadi

I have purchased pizza at Bangalore ( Ramurthi Nagar branch) on 24Mar2021 and the bill for the amount is Rs. 734 is not given due to some technical ( network) issue at shop they said I will get e-bill but I havent received till date. Please refer the bill with [protected]....
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Y
yoonkar
from Pune, Maharashtra
Sep 10, 2018
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pizza hut not redeeming sbi card vouchers

Address: 411019
Website: pizzahut.co.in/home

I tried to redeem sbicard gift vouchers from pizza hut. I went to pizza hut delivery outlet in pimpary chinchwad more than 3 times and every time they gave me same excuse that there is technical issue in system.
I tried to contact sbi card but they say the codes are avalid and they can’t take any complaint. They ask me to try on different outlets. They are simply beating around the bush fooling customers....
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Piyukanju
from Bhusawal, Maharashtra
Aug 29, 2018
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duplicate bill request

Address: 411017

Hi request to please provide me duplicate bill on my email id registered and the date of order is 17th august 2018 and order number is 3118160
Pune kalyani nagar to pune yerwada pizza hut delivery... Please send a duplicate bill as need it very urgent... Total bill amount... Rs 4924.50
Please need a gst bill as soon as possible.. Its really really important to have that bill for personal reasons.. And also have tried getting...
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Parth Kohli
from Mumbai, Maharashtra
Aug 28, 2018
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messages

I m really pissed of right now... From past 3 days i m getting message by vm - pizza hut regarding the give ur comments i have it for once now every minute on the clock u guys are text me same messages... Right now if i have to count there are uncountable message and same... And they start coming from 11:30 am and till mid night... If this doesn’t stop i swear i m gonna sue u, i m very serious about this...
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Sahimani
from Yamunanagar, Haryana
Aug 15, 2018
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mayonnaise pizza served instead of cheese in pizza hut

Address: Karnal, Haryana, 132001
Website: www.pizzahut.com

Pizza hut, neelkanth star dhaba, karnal, haryana branch.

They have served us mayonnaise instead of cheese in pizza. When we asked them the reason they said this is the standard.

I have ordered pizza from pizza hut before also but never disappointed like this. Total wastage of my money. Dominos is better than this at least they served their customers better....
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Akshay Gupta (AG)
from Noida, Uttar Pradesh
Jul 30, 2018
May 2, 2024
This thread was updated on May 2, 2024
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i am complaining regarding the prices for mineral, water bottle @50 rupees. i. e too high

Address: Ghaziabad, Uttar Pradesh, 201009

Today, i went to pizza hut located in mohan nagar ghaziabad. I have placed the order for my pizza which includes water bottle also. The price of normal water bottle is around 20 rupees but they charges me 50 rupees for it. I doesnt understand what type of taxes they are charging with their coustmers. The mineral water bittle name is aquavess of aquafina company. It is of 1 litre.in market it is less and they are charging more than double...
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Prathiba Rajgopal
from Bengaluru, Karnataka
Nov 15, 2017
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order cancellation and refund

Order no. 9451122

Ordered online for wednesday offer making debit card payment. Received msg stating "your order will be delivered shortly". I was under impression that someone will call for delivery. When it' was more than half an hour, i called them n was informed them that it is pick up and will take another half an hour for delivery. I asked them to cancel the order and refund my money back. They confirmed me of cancelling...
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hetal salunia
from Vapi, Gujarat
Sep 20, 2017
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put mayo instead of cheese on pizza

Address: Valsad, Gujarat, 396195
Website: PIZZA HUT

Hi, i ordered veg magic pan for 4 pizza and in two i got cheese and in 2 i got mayo on it. When i complained in the store they said it is liquid cheese, they think i am a fool. Mayo doesn't have cheese and when i said that they said what you will get in rs 299. This is the way they can treat, even they have not mentioned anywhere about ingredients this is totally unfair....
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