[Resolved] Poorvika Mobiles — Cheated and gave wrong commitment for the sake of business

Anas077

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 560051
Website:	Poorvika Mobiles

Dear Sir/Madam
I Shabaz Ahmed and my friend had paid Rs.4000/- and pre-booked the iphone7+128GB JET BLACK with Poorvika Mobiles(Mosque Toad Frazer town).
I sold my old mobile for a very less price just because those people promised me of the specific colour and model and they promised me that they will give my mobile on the launch day which was on 07-10-16.
I was actually getting ₹10000/- cash back from citi bank credit card and the offer was valid only for[protected]day i had sold my mobile and prebooked for the new one just because of the offer and the promised done by them..
But on the day of launch that was on 07-10-16 they told that our mobiles are on the way coming said us to come after 2hours i agreed and said them please get me because the offer is valid only for today and the manager said yes sir but again after 2hours they said its our closing time we will give you tommoro we didnt get the stock this that stories. And today is 11-10-16 i have'nt got my Rs.4000/- back nor the mobiles..
The total loss for me was my old handset was sold for a very cheap price because i wanted the cash to book the mobile and the cashback offer of Rs.20, 000/- me and my friend regretted for visting that Poorvika Mobiles.
They just commited a wrong info for just thier business and yes its a fraud/cheated.
Please request yourself to take a stern action against them for such a cheap marketing for their business and this should not be repeated again with any one else.
And yes i have given a police complaint regarding this in Pulakeshi Nagar police station on 07-10-16
Thankyou
[protected]

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May 9, 2017

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

We regret for the inconvenience caused, will check with concerned team and do the needful at the earliest.

Thanks,
Customer Support.

Oct 13, 2016

Updated by Anas077 Asking just sorry does'nt solve the issue.. then you people will keep on doing cheating with the customers and ask sorry will that work?? I have a loss of Rs. 20, 000/- who will pay for that?? You people are not even agreeing for discount as well.. i'll surely not leave this matter. We'll make sure that its a lesson for all you dealers.
Thankyou

Verified Support

Oct 13, 2016

Poorvika Mobiles Customer Care's response Dear Shabaz,

You have pre booked for Iphone 7+ on 3rd October and asked for Jet Black colour.We didn't gave any assurance about the same.
As all we know Apple has launched the Iphone 7+ on 7.10.16 but the mentioned jet black colour was not launched on the day, its not the mistake of Poorvika.
Please requesting you to understand and as we already communicated on 7th October pls return back the receipt and collect the money back or kindly wait till the stock come to market.

Thanks,
Customer support.

Oct 13, 2016

Updated by Anas077 Dear Sir
You had not only assured me of the Jet black colour but also promised for the same so only i had pre ordered it from your store. And yes am not a fool to get which ever colour i get and pay Rs.82, 000/- and yes in Frazer Town there are many dealers better than you as Sangeetha Mobiles, Mobile Store, Spice Hotspot and In bangalore there are many Apple authorised resellers as well and i very well know it about the apple dealers in bangalore. When no one else had promised or assured me of the colour i want You people did it so i had to book it from you or else there is a no chance of booking or buying any product from you Cheaters and Now finally Liers..

And yes i do have a video recording of your staff agreeing for the assurance he had given to me and its clearly mentioned in the receipt of the specific colour.
My next step is ill take this to social media now thankyou