[Resolved] Poorvika Mobiles — Damaged mobile service / insurance claim | |||||
Sir, Poorvika Protect Reference No. 42714 I have purchased the Microsoft Lumia 535 mobile in poorvika mobiles at Manali, Chennia- 68 branch on 25.03.2015, their sales man advice me to take the Rs.450/- worth of insurance package named as "Poorvika Protect". Unfortunately I dropped my mobile while riding my bike on 14.11.15. Then I gave my mobile for service with that insurance protection scheme, then they imitated to pay Rs. 8000/- for service. As they intimated I request the details of insurance claim. But the fact they did not give any required particulars of insurance claim still now. Please help me to get the insurance claim and Mobile. Thanking You Sir With Regards, M. Lingamoorthy, [protected] [protected]@hotmail.com Was this information helpful? | |||||
May 13, 2016 Complaint marked as Resolved Dear Sir / Madam,
Insurance claim amount of the damaged mobile is settled by the insurance company.
In this regard i am thanking to Ms./Mrs. Aishwarya, Porrvika Protect and Royal Sundaram Insurance Ltd.,
Regards,
M. Lingamoorthy
9941292149 Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Dec 24, 2015 Poorvika Mobiles Customer Care's response Dear Lingamoorthy,
As per the insurance procedure and our executive informed you can claim your approved amount or can go for replacement handset by paying excess amount.
Thanks,
Customer Support.
Verified Support May 09, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||||
 2 Comments | |||||
Comments
Dear Sir/Madam,
As per claim calculation, the net amount payable is Rs. 3, 835/- (Insurance Claim), and to be collected from me for replacement is Rs. 4, 265/-. Therefore total cost of replacement arrive as Rs. 8, 100/-
In this regard, I would like to state that the selling price of New Microsoft Lumia 535 with one-year manufacturer warranty is Rs. 6, 745/- (including taxes and shipping charges) in www.amzon.com. As per your claim calculation, if I will be replaced with the payment of Rs. 4, 265/- I will be lose my money Rs. 1, 355/- (8100 – 6745).
Hence, I request you to kindly reduce the payment for replacement of Lumia 535 as Rs. 2, 910/- form Rs. 4, 265/- (i.e., 4, 265 -1, 355). If you are accept to reduce, I will be paid Rs. 2, 910/- immediately for the replacement. Otherwise you should be send the Insurance claim amount of Rs. 3, 835/- immediately to my under mentioned SB account and inform the detail of deposit to me through reply mail to enable to purchase a new Microsoft Lumia 535 from www.amazon.com at the rate of Rs. 6, 745/-.
Moreover, I want to remind you that the process of insurance claim starts from 16.11.15. Since it has not finalized, it gives more depression to me, so that take necessary steps to get me Lumia 535 immediately.
Account Holder Name: M. Lingamoorthy
Bank Name: HDFC Bank, Perambur Branch,
A/C No:[protected] IFSC: HDFC0000880
With Regards,
M. Lingamoorthy
Cont. No. [protected]
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As per claim calculation, the net amount payable is Rs. 3, 835/- (Insurance Claim), and to be collected from me for replacement is Rs. 4, 265/-. Therefore total cost of replacement arrive as Rs. 8, 100/-
In this regard, I would like to state that the selling price of New Microsoft Lumia 535 with one-year manufacturer warranty is Rs. 6, 745/- (including taxes and shipping charges) in www.amzon.com. As per your claim calculation, if I will be replaced with the payment of Rs. 4, 265/- I will be lose my money Rs. 1, 355/- (8100 – 6745).
Hence, I request you to kindly reduce the payment for replacement of Lumia 535 as Rs. 2, 910/- form Rs. 4, 265/- (i.e., 4, 265 -1, 355). If you are accept to reduce, I will be paid Rs. 2, 910/- immediately for the replacement. Otherwise you should be send the Insurance claim amount of Rs. 3, 835/- immediately to my under mentioned SB account and inform the detail of deposit to me through reply mail to enable to purchase a new Microsoft Lumia 535 from www.amazon.com at the rate of Rs. 6, 745/-.
Moreover, I want to remind you that the process of insurance claim starts from 16.11.15. Since it has not finalized, it gives more depression to me, so that take necessary steps to get me Lumia 535 immediately.
Account Holder Name: M. Lingamoorthy
Bank Name: HDFC Bank, Perambur Branch,
A/C No:[protected] IFSC: HDFC0000880
With Regards,
M. Lingamoorthy
Cont. No. [protected]
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With Regards,
M. Lingamoorthy,
[protected]
[protected]@hotmail.com.