Popular Maruti — Customer complaint about Popular Dealear

Address:

Kannur, Kerala

To, The Manager Maruti Suzuki Ltd Plot # 1, Nelson Mandela Marg, Vasant Kunj, New Delhi. From Rajan T Viji Nivas, Mangattidom (Po) Kannur Dist, Kerala state India 670643. I am the owner of vehicle KL58 P1909. I purchased Alto 800 vxi from Popular in 27 Dec 2014 and got it registered in 06 January, 2015. Three months later, we observed a color difference with a yellow shade on both back and front bumpers (photo attached). We informed this to Popular who is the Maruti dealer at Thazhechovva in Kannur. We took the vehicle there and they inspected it and found that the complaint is genuine. We took the car to the same shop as instructed by the CRM over the phone. They promised me to fix the problem in one day, but they did not do in three days and due to this I could not go for my job duty. They gave me the car re-painted (Bumper) but there is a difference between the Bumper and car body in color. And the scratch paint was so dirty and tried to avoid a good job and get away from my car. They told me the painting motor is inoperable that is why painting is not good; when I asked about the painting. I told I need to get the car as new and need new bumper. I had to go to Popular for three days. They changed it finally and gave the car. When it is delivered the back panel light was loose, they put on a sticker when I asked about it. I approached Popular when the rear door lock had some problem. They fixed it. But I had to go there three times. And moreover it was making a weird noise inside the lock. The car met with an accident in May last week, I approached Popular and they sent a crane and took the vehicle. Next day I went to popular and then Mr. Athul who is the advisor told me I need to pay RS. 10000 for this and body shop manager told it will be RS.25000. I have taken insurance of Maruti bumper to bumper, it won’t cost this much. They were very angry when I asked them to replace with new bumper before and Mr.Subin yelled at me seemed like he was going to hit me. I asked about crane money, Mr.Subin behaved very badly with me as he was not going to get his commission. He joins with crane people and get his commission money. Popular did not take care of my vehicle well. They will purposely delay attending my car. So, frustrated with the behavior of Mr. Subin and others, I took my car to Indus Motors calling a crane. Because; I lose a lot of time and peace of mind due to Popular. And I decided not to get the car repaired in Popular as I lost the trust in them. It was my mistake that I purchased the car from Popular. I did not know that they were behind just money not the service. I need to think about any other brand when I buy a car next time, like Hyundai or Toyota. I don’t need Popular’s car. Their service is very poor. You just have to go there once and see how many complaints they have and people get together on their premises. I need to inform you about this dirty service from Popular. I lost my productive time due to this. They mentally harassed me. And the end result of getting my vehicle repaired satisfactorily is not met with. What we customers have to go through for a mistake that is not ours. If this is the service you are offering through your retailers, people like me are definitely going to avoid your brands even. Why go through all these hassles? So I kindly request you to kindly note my complaint and see if you can straighten Popular and have good service rendered. Yours sincerely, Thank you. Rajan Kannur Mob +91 [protected]