[Resolved]  PVR Cinemas — no bill provided for food we ordered.

Address:400080

Dear team,

It’s highly improfession for your trained managers to come on floors and convincing customers even when they are aware about the billing fraud.
It’s unappriciated and because of such people your brand is on stake.
As per the pvr policy if customer has received the order without bill then pvr is responsible for our eatables. Sometimes it’s really odd to say it’s pvr and i am affraid that i shall ever recommend your hospitality again to anyone else. Being an nri i don’t have right to say much, but i recommend to at least hire educated and understanding manager and not the one who likes to create a mess under your hood. Hope you understand and help other to gain an good service but you have at least lost 10 families who where watching and trying to make your manager understand.

Sorry but worst experience didn’t felt like an pvr experience. Not worth even a star. ☹️
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Nov 15, 2018
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2018
PVR Cinemas Customer Care's response
Dear Yash Vasa,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Comments

Movie - sui dhaga
Time-10 am
Date-28/09/2018

The movie tickets booked on pvr (city center) on the wrong date instead of 29/09/2018. Request you to kindly cancel my booking or replace the booking with correct date i.e. 29/09/2018
PVR Cinemas Customer Care's response, Oct 11, 2018
Verified Support
Dear Kanica Agarwal,

We request you to share your contact number and email ID on [email protected] for further assistance.

Regards,
Team PVR
Today i went to pvr and bought popcorn worth Rs. 810. I had a discount on my mobile number, they even asked for my mobile number and still didn't give me the discount and not i have received the bill yet.. i even asked them for bill.. they told that it will come via sms. But no message has been received so far.

Same with me I paid for medium drink and they didn’t asked for number or offered me bill, when I asked do you want number to send bill they took my number but I didn’t get any bill to my number regarding that purchase

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