PVR Cinemas Complaints & Reviews

Hi everyone,
I visited pvr odeon cinema ghatkopar for movie. On ground floor there is a super market from which i purchased chocolates. When i was entering cinema hall i was stopped for security check and since i had chocolates they were not allowing me to enter inside. I also showed them super market bill but the staff was very rude and not ready to listen. They call senior manager salman gadkari but he also misbehaved and said i can't take chocolates inside. I was really shocked by his behavior for chocolates and he was repeatedly saying food is not allowed inside cinema.
I am really shocked for not allowing chocolates/food inside.
I just have once concern what if people who are middle class? Is it that they should be left with hunger during interval and stare others who eat. Just because cost is extremely high and everyone cannot afford to eat such expensive food. People come to cinema for enjoyment and i feel eatables must be allowed so that everyone can eat according to their own comfort level.
Also, when i asked staff his name he was very over confident and showed attitude and said madam jo karna hai karo. Police complain karo, case karo apki marji
I would genuinely request concerned authority to take strict action against cinema as cost of food inside is extremely high. Example a small glass of corn costs rs 90. And also for staff behaving rudely.

Thanks.

I bought a ticket of movie in pvr acropolis ahmedabad of bumblebee 8:40 pm and i was waited till 8:40 to get screen doors open but nobody was bothered.. So i wento security for it and then it was followed but again when i entered the screen the floor was dirty.. Popcorns lying all over and plastic trays so i went down and asked for cleaning but i was not done... I have the pictures. So for wat did i paid?

I went for a movie on 28 december. I was doing the transaction through a debit card. Firstly they said that it didn't work but later it had cut the money twice. It was for the movie simmba and the sum was of 1160. I can provide you with my seat numbers that were e 1 - 4. Also i can give you my phone number. For which i was asked while paying for the tickets

Hi I have booked 2 tickets from Movie Simmba from PVR Nitesh hub pune for show 10:00 am 29 Dec 2018. Money got deducted from my account but havent received any ticket details.

Request a refund
Vinayak Samant
[protected]
upi: [protected]@upi
Transection id :[protected]
date:- 28 dec 2018
timre:- 23:35:11

Dear team,
Last night i saw kgf at pvr rama magneto mall in bilaspur (C. G).
Believe me i went crazy after watching that movie, i always prefer pvr as priority for best cinema experience. But its really sad that here only two show s available of that masterpiece called kgf. Not only me people are crazy for kgf. Please watch public review s.
But i[censored] honestly compare zero with kgf i defiantly prefer kgf for watching 10 times in a row. I didn't say bollywood wont make good cinema but also u dont serve us # in the name of entertainment. Coz now days people are aware about content and presentation. I am very dis pointed that kgf has only 20% showtimes here. Its not about bollywood or kannad cinema comparison, its about indian cinema. I request you to please increase showtimes of kgf, at least it should deserve 40% showtimes every where.
#salaam rocky bhai

These multiplexes are looting people with high charges on pop corn and cool drinks. Specially water bottles of 20rs per liter is being charged at 60rs per liter with some different brand. For large pop corn they are charging 380rs which will normally cost around 50rs outside. Cool drinks of 300ml is being charged at 120rs where as it will cost 20ra in the market.

I have a coral credit card and i have an offer buy one get one on ticket booking from both type online or offline maximum 250 but your employee did not provide the offer from box office. I want to clearification. Treasure island indore mg road. Every other box office like carnival inox both provide me that offer from box office.

Thanks
Santosh makwana

I went for a movie in rk cineplex, banjariahills, hyderabad, for the show at 11:05 pm on 23-dec-2018. The movie should be started by 11:05, but the management is playing so many advertisements and movie trailers, because of which, movie is started by 11:25 pm. And in the interval, the same thing is repeated and took 20 min to start the movie.

My question is, does a common man's time has some value?? The timings should be regularized and the number of advertisements and the movie trailers should be limited or should be played before the movie time.

Complaint is about the ticket counter at pvr eva mall vadodara. Employee (Female) at the ticket counter wasn’t much dedicated towards her work, she was much slow in providing the ticket and when we asked her to be fast as the time was running out for the show she rudely exclaimed “if you’re in hurry go get your ticket from the electronic machine!”
We are paying the right amount of the ticket still they’re being rude to us and when they are prompted they show annoyed behaviour
I hope this complaint will be taken to action on our next visit
Thank you.

Had booked 2 tickets for movie '2.0 (3d tamil)' at pvr vega city, bangalore. Show time: 6th dec, 9.30 pm. Booked it through bookmyshow app and booking id is wkx5h38. 3d screening was not proper for the show and it was all blurred. The manager cancelled the show and promised refund. For those tickets booked through bookmyshow app, the manager informed us that refund will happen through the app itself within 5 working days. It's more than that and nothing has happened. This is very unprofessional behavior.

Hello,

I'm ChandraShekhar Rao from Bangalore I want to book a ticket for zero movie through my pvr app.when I saw the movie ticket price was too high and it's showing only gold and I'm not getting any option why...this is the reason people are going piracy.please do something for common people who can effort reasonable amount to watch a movie.

My wife and i went to watch aquaman movie in pvr phoenix market city whitefield bangalore theatre on 14th december, 2018 for 10pm show in audi3 - seat no. L9 and l10 (Ticket no. Wgkcx8r) and we ordered foods from the inside stalls - 1 chicken and chips combo, 1 paneer makhani fries, 1 sev puri chaat, 1 aaloo tiki chat and 1 mirinda regular. After consuming foods, the very next day in the morning my wife and i felt sick becuase of severe diarrohea (Loose motion) caused by the pvr foods. It became evident to us that the food has caused food poisoning to both o[censored]s. I am also pvr privileged member.
I didn't spent more than 2000 rupees (Tickets and foods) on such bad experience and hence i want some action against it.

Hi my name is vimal kumar yesterday i wnt to pvr cinema for movie i buy 3 tickets of kedarnath movie only in 270 rupees but in break when i want to buy food prices r so much high then i buy only few things 2 burger i sandwitch 1 popcorn and 3 coffee in 1000 rupees i think price is so high for this food simple food popcorn is in 220 is costing only 20 rupees if i buy from outside so now is there any rightes for a common man for this robbry on his pocket can we stop watching movie in cinema and start watching online movies or on cd? What can i do for this?

I had booked 2 tickes for aquaman 4dx on 13/12/18 for 11pm show in pvr acropolis mall, ahmedabad... The tickets costed 1133/- inclusive of all charges (Booked through pvr app). The manager kept on saying to wait for 10 mins quoting there is some technical problem.. And they made us to wait till 12:15 am i. E, 1 hr 15 mins... And finally told that the show is cancelled and collect the money from the counter.. And they gave me 1000 rs in cash
1) what about my internet handling charges
2) what about huge inconveniece caused to us on the weekday
It is not at all expected from a reputed company like you. I expect some sort of compensation for trouble you caused to me

Movie time was 11 pm but movie start at 11:30 pm and this is every time that pvr is displaying unnecessary commercials for more than 30 min
This is totally disappointing and not expecting from world class chain of cinema
This is every time that movie never start on given time
This is not expected from pvr i always come with my family and there are kids to and every time more than 30 min commercials are so harassment that i never come to pvr i would have go some other cinema

Hi,

I have booked ticket by mistake on 8th dec on pvr cinemas app and while i was trying to cancel this ticket online it is continuously showing me "please try again later" since last 24 hours and even after sending screenshot of errors & multiple calls to customer care my ticket is not getting cancelled and there is no resolution provided.

I am going to escalate it to consumer court on this on not providing any confirm written confirmation and losing my money.

Please take it this matter seriously and act swiftly.
Thanks,
Jiten

Today, i visited pvr in mbd neopolis, jalandhar and asked for 6 tickets of 10:20am show.
The staff asked me to give extra money apart from 170rs/ticket for the combo food pack. I told them that i don’t want to buy the combo just give me the tickets and but they told me that it is compulsory to buy tickets in am shows, i called the manager and asked him for the customer rules book about the same but he said clear no and told me if you don’t want combo then order the tickets online.

Dear pvr team,
I am very disappointed with your service in anupum pvr saket,
While taking tickets your cashier ask me for 560 of 2 tickets and she gave me bill of rupees 500 with 2 crunchy and that crunchy i didn't demand at that time i was busy so i couldn't check my tickets bill. After completing show i went in front of your manager but he told you should have checked your bill while going.
So now please tell me is it legal.
Regards
Viswjeet
([protected]@gmail.com)

I bought tickets for movie timing 12.45 but movie start after 25 minutes. 1. 10 what a stupid service... We are here to watch movie not to watch adds... Ok so submit my complaint take a good action as soon as possible... I m not intrusted to watch add even all the peoples also talk about stupid service of pvr advertisements service so take a good action... Thanks i[censored] take a good action

Dear concerned,

I have booked a ticket from your vr punjab mall, mohali office, however my ticket was not booked and money was deducted from my account as i have made the payment from my card. When i demand for my money back, they just given me a slip and said that you'll receive your money soon. It's been 6 days today and i still haven't got my money back. When i called your duty manager (Mr. Divakar kumar) for this concern, he said that we have given you that slip, our job is done, now you have to check with banks that why haven't you receive your money. Never expected such a unprofessional reply from a brand like pvr, i am wondering why should i suffer because of your employees' or software's mistake while making payment. Still i contacted my bank and they are asking me to visit pvr cinemas for my concern. I really don't want to become a sandwich between pvr and bank, the only thing i want is my money back. I hope you guys will understand my problem and find appropriate solution for the same.

Please find below the required details and transaction slip in the attachment :-

Transaction date :[protected]
Transaction time :- 19:16
Void transaction time :- 19:43
Last 4 digits of my card :- 0679