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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Dec 28, 2024
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 86

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A
akankshach
from Gurgaon, Haryana
Aug 19, 2018
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cloning of debit card at pvr cinema pvr, city centre mg road gurgaon

This is with reference to an incident that happened with me at pvr cinemas, dlf city centre mall, m. G. Road, gurgaon on 18/08/2018. I had come to watch a movie at the movie complex for a show @ 4:15 pm. During the intermission, i had placed an order with the pvr snacks counter for inr 300 using my icici debit card.
The pvr employee took my card aside pretending that the machine was not working or had some issue, got it back with the...
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Vijay Mitra
from Noida, Uttar Pradesh
Aug 18, 2018
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non-functional of air conditioning system mosquito menace

Address: 110092

It was very uncomfirtable watching "gold" at pvr edm, ghaziabad, audi-3 with family and a four year child - seat nos. L-2, l-3 & l-6 on august 17, 9.45 pm.

Airconditioning was a total failure.
Mosquito menace

Though complained to the representatives present outside the hall and came to know that one of the units not working.

It was a bad experience especially the representatives expressed...
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Ramakanth Konatham
from Hyderabad, Telangana
Aug 18, 2018
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staff behavior at pvr forum mall-hyderabad

Address: Hyderabad, Telangana, 500018

Kindly note that, to get one ticket to sayameva jayathe (Hindi) stood there for 30 min as there was no queue system and its like a fish market. Sad part is that no staff listened to me and the way the so called manager replied was disgusting. Totally it is unprofessional and he said sometimes it happens adjust to it. He is very rude and no staff listened to me to understand the situation. Manager said his name is abhi and in a flip of second...
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Sachinkumar Goel
from Pune, Maharashtra
Aug 17, 2018
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for denying the legislative & judicial decisions

Address: 410501

Your pimpri pvr staff had done offence against nation even they do not have idea about assault & battery that they had done to us also had unlawful restraint i have evidence i am going to sue your staff for this offence, the behave like gangsters with us and threatened our life the warned the will not let us go out from mall on our own legs when police came then we can get free from there, they also misused police power against us....
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Anuradha rathour
from Varanasi, Uttar Pradesh
Aug 17, 2018
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not helpful staff

We are trainees and we went to see movie in saharaganj mall lucknow. After booking the ticket online we wen to see the movie. But your staff 'kamlesh' who introduced him as a tl denied us entry because we were carrying laptops. But this information was no where in the online bill generated of paytm.
He also misbehaved and has no manners to talk to girls. He abused us and we have done the recording for the same. Very poor and pathetic...
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Prasad Dasari
from Pune, Maharashtra
Aug 17, 2018
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telugu movies not shows at pvr phoenix mall lower parel.

Address: Mumbai City, Maharashtra

Hi sir,

Earlier we have saw many Telugu movies at PVR Phoenix Mall Lower Parel & from last 6 months observed non of the Telugu released movies are showing this Lower Parel Location.

What is the wrong with Phoenix lower Parel PVR to run Telugu movies & as same is showing other locations.

We are located near by PVR lower Parel, Due to this reason we need to visit Kurla & sion PVR location so it...
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Amlog@123
from Chennai, Tamil Nadu
Aug 15, 2018
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basic facilities

Address: Chennai, Tamil Nadu

Dear sir/ madam,
Before booking of cinemas online in pvr theatres that the notification says that “the movie contains ‘a’ certificate, below 18 years not allowed”, like that pvr theatres may also give a notification before booking that “physically challenged persons not allowed to see any type of movie in pvr ampa mall in aminjikarai”.

Since i went for a movie with my family & aunty (5 members) on 5th august...
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sam1997
from Mumbai, Maharashtra
Aug 13, 2018
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i'm complaining about pvr cinema not allowing outside food even after the lift on ban of outside food.

Address: Mumbai City, Maharashtra, 400070
Website: www.pvrcinemas.com

Recently i went for a movie to pvr cinemas phoenix mall kurla after 1st of august. Even after the lift on ban of outside food the staff didn't allow us to take some chips. They were adamant that they did not receive any such information and weren't following the law. They kept refering to some letter sent by their head as to not allow customers bringing outside food which is totally an illegal order since the lift on the ban....
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Sahil Baid
from Bhusawal, Maharashtra
Aug 11, 2018
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show was stopped in the middle and no compensation was provided

Address: Pune, Maharashtra

I booked the tickets for mulk movie in pvr phoenix market city pune for the 11 am show and movie started at 11: 15am and got stuck at around 11:40 am and no staff was attending the issue until one of the viewer went and complaint. The staff then gave a reason stating there is a server breakdown issue so the movie will start in another 10 mins... But once the movie started the same incident occurred twice again. Also the staff was so irresponsible...
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DevaPrakash.Budati
from Bengaluru, Karnataka
Aug 8, 2018
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high food prices in pvr cinemas, forum mall, bangalore

Address: Bangalore, Karnataka

I went for a movie on 1 august 2018 at pvr cinemas, forum mall - bengaluru. The sound system, seats, movie experience is good, but i was disappointed only with the high food prices. During break i have ordered for a large coke and pasta and overall it cost me 468 just for two items.

Large coke (Between 750 ml to 1 ltr) - 230 rs
Pasta (Small bowl) - 318 rs.

They are literally selling higher than the mrp...
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N
Nishant Piyush
from Pilibhit, Uttar Pradesh
Aug 5, 2018
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found a dead rat inside the pvr.

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Yesterday i went watch a movie, and my experience was horrible. While i was coming out of the movie i found a dead rat nearby my seat. I go to pvr just because of the quality and the kind of services pvr gives me. But yesterday i felt waste of money and time is going to pvr. I have also made a vedio i can send u if needed.
Pvr address
Pvr pacific, subash nagar...
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Supriya Purohit
from Pune, Maharashtra
Aug 1, 2018
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tickets booked by me were allocated to someone else

Address: Pune, Maharashtra

I had booked movie tickets on 29 july at pvr, city one mall, pimpri, pune in person for 1st aug 3:20pm show. When i went to watch the movie on 1st aug, same seats were allocated to someone else. When i enquired staff of pvr, i was told there was some change in price and they changed my seats. I confronted but their staff was adamant and did not even accept their mistake nor apologize. Highly dissatisfied with this....
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Veeru Pradhan
from Charkhi Dadri, Haryana
Jul 31, 2018
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ticket cancellation request

Address: New Delhi, Delhi, 110092

Dear sir,

I am a proud and loyal PVR customer from many years.I had booked 2 tickets for today 7 pm show with order ID PEDM[protected] and mobile number [protected].i got to know that my grandfather is hospitalized in ICU and I have to leave for Lucknow.Kindly take this as an exception and cancel the ticket and refund the amount as this is the first time I am requesting.I have already emailed the details to [protected]@ pvrcinemas.com.br...
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D
DangerZone
from Thiruvananthapuram, Kerala
Jul 27, 2018
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payment/refund

Address: Vellore, Tamil Nadu, 632009

Booked tickets twice this week, each time with different payment methods and each time the website showed "Bad Transaction" and did not issue tickets even though the payment went through.

They say they will issue a refund but it still hasn't been done.

Their website is pvrcinemas.com

The tickets were booked on July 26 and July 27.

Going through the forum, it seems pvrcinemas has...
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V
viteeeashu
from Hyderabad, Telangana
Jul 24, 2018
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amount deducted but no tickets were booked

Address: Chennai, Tamil Nadu, 600042
Website: www.pvrcinemas.com

Dear team,

I tried booking movie tickets through pvr android app twice [upi payment] and both the time amount got deducted but no confirmation was given on tickets. This is very carelessness that transactions are getting successful on app and you people not at all taking action to refund the amount. This is too bad.

I have attached the transaction receipt for your kind review.

Kindly refund the...
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Khushi pahwa
from Ludhiana, Punjab
Jul 24, 2018
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misleading customers

Address: Ludhiana, Punjab, 141007
Website: Consumer complaints

Hello! I went to pvr, flames yesterday for watching dhadak. I asked for normal ticket to your employee and she gave me prime tickets. I asked her, i didnt want prime but normal seat tickets. She foolishly replied, “sorry ma’am ‘ mene apko sahi se suna nhi tha’” also, she didnt confirmed from me about the details of the ticket. I wasted my money because your stupid employee didnt confirmed me. Hope you will take action against it....
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kishore moganti
from Hyderabad, Telangana
Jul 24, 2018
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ticket for above 3 years childrens

Address: Rangareddy, Andhra Pradesh, 500072

Dear sir, in hyderabad multiplex theatres are get an idea to make money from chidrens, recently i checked in bookmyshow website at the time of booking, it s asking ticket for 3 years baby, how they watch movie, how can i leave them at home, now a days small families are there, if thats childrens movie or any special movie for children its ok for some times, but all.., its not correct, every body should respond on multiplex big shots,...
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Kanu Ashok Jalota
from Gurgaon, Haryana
Jul 22, 2018
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incomplete national anthem played at dt mega mall

Address: Gurgaon, Haryana, 221002

We had watched 6.20 pm, 22nd july 2018 show - sanju movie at pvr dt mega mall gurgaon.
This is to raise the complain that national anthem is played incomplete at pvr dt mega mall golf course road gurugram (Gurgaon) haryana. That should be rectified as this is insult to the national anthem.
Please look into it and rectify the same.
Regards
Srivastava...
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Anjali Sharma 1600
from Ahmedabad, Gujarat
Jul 21, 2018
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seat and maintenance

Address: Surat, Gujarat, 395017
Website: Pvr cinemas

Hi..i live in surat and usually watch all the movies And always book recliners.hardly book pvr when all other theatres r full. I have complained 4 times about the recliner seats that they all r broken and in a very bad position, but there is no improvement in it. Never really seen such a irresponsible behavior anywhere neither such an pathetic staff. Remember... ur brand value is not bigger than the customer's time and money....
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lalit fitness adiction
from Chandigarh, Chandigarh
Jul 17, 2018
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refund of money reg..

Address: 144001
Website: www.pvrcinemas.com

Dear sir
I book the ticket in pvr cinemas in mbd mall, jalandhar-144001 nd the payment of transaction of Rs. 425.2 was succesfull from my account on 14.04.2018 11:01am but the ticket was not booked.
The detail is as under
Reference NO. for PVR cinemas transaction of Rs. 425.2 from A/c XXXXX on 14.07.2018 at 11:01 is IGADYTCEA2.
Pls refund the money as soon as possible...
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