[Resolved]  PVR Cinemas — Poor Audio

Address:682024

Hi.. I hv been PVR from Bangalore and Delhi days.. well I had a very unpleasant experience at PVR Kochi, which is at Lulu Mall. I was in for the 10pm show of Jolly LLB 2 on 16th Feb. 20 min to interval the audio of some speakers failed, we could hardly hear the dialogues. During interval many o[censored]s raised this issue with the duty manager and he promised it is rectified. Post interval the issue started in 5 minutes and continued till the end. It was horrible experience as we can't come back to watch the second half of it. Post the movie was over, we raised the issue with the duty manager, he was very insensitive and replied, we will refund the money. That really upset us all even more. Finally I have written a complaint in the suggestion book. Yes, the money was refunded, but what we needed was somebody who can hear us. Such unprofessional attitude is not acceptable.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 21, 2017
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2017
PVR Cinemas Customer Care's response
Dear Sujith,

Apologies for the inconvenience caused. We request you to please share your mobile number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Complaint comments 

Comments

Dear sir,
Recently i visited to pvr forum mall bangalore to watch a jolly llb, i saw there one pvr staff is misbehaving with a girl and he treated her very badly with her and insulted with her culture, and the staff name is abhishek with a skin colour dark black, we request u too take strictly action on that guy...
PVR Cinemas Customer Care's response, Mar 3, 2017
Verified Support
Dear Sayed,

We request you to please share your mobile number & email ID on [email protected] for further assistance.

Regards,
Team PVR

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    PVR Cinemas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    33%
    Complaints
    2433
    Pending
    0
    Resolved
    789
    PVR Cinemas Phone
    +91 88 0090 0009
    PVR Cinemas Address
    61, Basant Lok,Vasant Vihar, Delhi, Delhi, India - 110057
    View all PVR Cinemas contact information