Quikr — Complain not handled (See total communication)

Address:	396230
Website:	www.quikr.com

Quikr — un working sony xperia c4 mobile

2 reviews
Um umesh singh kushwaha on nov 25, 2016 mark as resolved

Dear sir
I book a sony xperia c4 by kwikr mobile previos 18/10/2016 order id[protected] when i recived mobile third party normal charger and w/o earphone, pack in normal box.
When i try mobile swith on then touch pad does not working, i just call customer care and also send kwikr e-mail... But no one response / feedback on my e-mail till time approx. 40 days.
When i call customer care they say send him snap shot and video as in mobile issue,
I send but no one feedback... I try again and again customer care then say we try in process... After approx.40 days no response and feedback... Its tottaly fraud kwikr.
Also i talk with higher officer they say next week pick up but 3 week gone, no one call to me /feedback by kwikr...
Why every time call by me, why not kwikr response...?

I want re-fund, i never shop on this fraud site... No one quick responce customer care..
Sir i also shoping on flipkart. Amzon, e-bay. Overcart, shopclause, snapdeal as i suitable and offer as my requirment - if any issue just solve by customer care 9 quick response)
But quikr is tottaly rubbish about customer care (Very slow process)

Regards,
Umesh


Complaint status
[nov 25, 2016] quikr customer support has been notified about the posted complaint.
Quikr customer care's response, nov 25, 2016
Hi umesh,

We deeply regret the inconvenience caused to you. We've shared your details with our support team and they will get back to you.

Thank you.

- team quikr
Updated by umesh singh kushwaha, nov 27, 2016
Till time no one update / feedback...
Need to process improvement as soon as possible... Very late responce by quikr.
What/why issue — unknow
As i inform to you above other site customer care about quick responce and action on any customer coplaints then why not kwikr site involve same.
What action by you & when will be my mobile pick up and re-fund my payment.

Regards,
Umesh
Updated by umesh singh kushwaha, nov 29, 2016
Wrost compony after till time no shedule pik up — full rubbish compony,
Why not pick up - what problem... After 40 days what process yaar
Its tottaly nonsence kwikr...

Dear sir... I think about fir against kwikr cheater /fraud...

Regards,
Umesh
Updated by umesh singh kushwaha, dec 01, 2016
Dear sir.
Nonsense kwikr is so bad, i have no more words for say that its is tottaly fraud and customer care nonsense no reply any email and no response after call... Every time call by me... Due to this i losse approx. Rs 500 mobile bill.
Can kwikr team it expense.
Updated by umesh singh kushwaha, dec 16, 2016
Till time no refund... So delay...?
Updated by umesh singh kushwaha, dec 26, 2016
Dear sir,
As i send above mail and explan. Its so shart while i many time call then communicate if i call kwikr, no one call/feed back by kwikr fraud site/customer care...
Till time no refund recived after 2.5 month, if call customer care they say its in process (Before 25 days)
Why so late by this fraud compony... Need to action fraud kwikr site and block kwikr permanently...

Kindly look in to this..
Mmy mobile no. [protected]

Update complaint

Post your update to complaint here.
Choose fileadd image
Submit
Complaint comments 1 comment updated: dec 26, 2016 share0tweet0share0
Comments
Sh shayan dass on nov 28, 2016

I had submitted a add on your what'app no as per instructions however the add is not yet posted & there is no positive response herein i am very disappointed with your poor service.

Mob//[protected]
Shyan das
Reply
Complainant's reply, dec 16, 2016
What is this