Dear sir
I Vijay Sanghvi had booked for Grand European Discovery Tour with M/s Raj Travels, opera House, Girgaon Chowpatty, Mumbai for 15 days & 16 Nights with my wife Sapna Sanghvi and another couple name Mahendra Chandan & Dipali Chandan. We were informed that the tour date will be 11th June at the time of booking. we have already informed that all the Meals should be booked for Jain Meal throughout the Whole Tour and in the flight. We have told to your sales department that booked our Air Ticket with Jain Meal for both the couples Round Trip. We were also told by your sales person that 80 % of Chef will be there for the Whole Tour. Thereafter Suddenly on 1st of June i recvd a call from your sale department By Mr Bharatbhai that the tour will be depart from 4th June.From Our Side we Prepared for Going on 4 th June. We had Boarding for the flight on 4th June but there was no arrangement for Jain Food in the flight and after checking with there pasenger List there were no Jain Meal were booked for our 4 of them. Approx 15 Hour we were Hungry and Inspite of reminding him Mr Bharatbhai your sales person so many time and same mistake was made again while returning from london flight to mumbai. I was informed by the Airhostess in the flight that every time there is a same problem with RajTravels for Meal and because of there Mistake passenger is facing the problem.. I feel ashamed of you that Such a irresponsible person are there in your Raj Travels. We were hoping a better response from your Raj Group but it was bad experience by going with Raj Tour . Throughout the Whole Tour there were chef only four 5 to 6 daysand that also for dinner and Morning Breakfast. Hotel Booking was also Bad everytime there has been problem in the Room. The Whole Group of 36 peoples were facing the same problem for food, Rooms etc. We were given a packaged Food almost 4 to 5 times in a lunch, which was so bad that all the food we have thrown in the dustbin. it was not eatble. It was packed in the early morning and same has been served after 5 to 6 Hours.There were no Salad, No Dessert, No Soup, No Juice in the Lunch and Dinner.There was no arrangement for Lunch at many places we were having our Lunch at the petrol pump, Near Foothpath, Near Garden.
I Feel ashamed of you and for your Irresponsibility services. Insipte of calling at your office so many times from Europe to your Mumbai Office but there were no action has been taken to solve the problem.
It was very bad experience going through Raj Travel. i Will inform my all the freinds and Whole Metal Market & the Diamond Market that such a bad facilities was provided to us throughout the whole Trip.
Such a big Travel Ageny is doing rubbish & Neglience things with there client. You Please close down your Travel Agency if you cant provide good facilities and better Meal to your client.
We were provided with Inferior quality package tour facilities. The services of Raj Travels was not customer focused, it was only Money oriented. They are unable to maintain there exclusivity. The objective was to Earn Money from there client and not to make family holidays tours comfortable, exciting and not Service Orieted. This type of Services shows the bad scenario of your Company and the same is been Existing in the Indian Market.
We have send many email about this poor services, but they have not replied to us . Please take some necessary action.
We have Gone on 4th June 2009 by Kingfisher Airline & Return on 19th June by Kingfisher Airline.
Passenger Name:
1) Vijay Sanghvi
2) Sapna Sanghvi
3) Mahendra Chandan
4) Dipali Chandan.
Vijay Sanghvi.( [protected]), Mumbai.India.
Aug 14, 2020
Complaint marked as Resolved 
