RAK Ceramics India Complaints & Reviews

I am Neeladri Reddy from Vijaya block ft 107 Utkarsha Abodes Bakkannapalem village Madhurawada bit 1 Visakhapatnam Andhra Pradesh. My flat toilet commodes flushes have not been working for the last three months. I made several complaints in this regard. But there's no response from RAK ceramics. One person from customer care service told me that we should come. But he didn't come. I called him for several times. But he didn't lift my phone call. This type of negligence towards customers is highly objectionable. They avoid to respond the customers complaints. We have been facing the problem for the last three months. Please take necessary action and resolve this issue.

Hello,
Our whole wash basin got cracks and two days before it broke completely. This is highly not expexted from high quality brand. Any help on this would be highly appreciated

I am Neeladri Reddy from Visakhapatnam. I have given a complaint to RAK ceramics customer care on 15th April, 2021for the problems of all bathrooms commodes flush problem as we have been suffering this problem for the last 6 months. After completion of 5 days, no one has come to resolve this problem so far is highlighted for your good customer care service in the near future. We trust you for the best customer care service. But your negligence upon customers is highly regretted. Please resolve this problem.

Dear RAK team,

I am totally disappointed with RAK ceramics products. We had purchased few RAK washbasins but most of them are showing cracks without any reason. We trusted on RAK as such a prestigious multi national brand and the company failed like anything to maintain the quality and good will of the customer. When we approached the dealer, they informed us that they are getting many complaints from customers for the crack on ceramics. We understand that the RAK ceramics quality is even cheaper than local manufactures.
I hope the RAK management understand the situation will take necessary action to resolve this issues at the earliest.
Waiting for a positive response within few hours.
[protected]@gmail.com
Location : Muvattupuzha, Kerala

I bought four RAK compact Toilet closets [ RAK EWC EX WMTG compact white(2), RAK Cistern compact white(2) ] and four wash basins [ RAK S/C PPS/CL, Universal (4)] from Tara Sanitary wares, Goodwill Towers, Pattom, your dealer in Trivandrum, Kerala some 5 years back. But in all the products cracks appeared. If it is necessary, I will upload the photos and videos. (Send your technicians)

It shows the poor quality of the materials used in the manufacture of the products in that batch. Hence I would request you to take remedial measure to replace the damaged products.

I informed this in Tara, but they have not responded.

Awaiting your early favorable action.
Thanking you

BIJU.G.S, Kavuvila, Mukkolakkal.P.O, Mannanthala.

The worst product that I have ever experienced in my life. Recently I bought a new house from my relative, .He lived there for one month only, he even not used some toilets. So I bought that house for living, every thing in this house was in good condition except the products from rak ceramics. Recently I replaced one of my flush tank with new one, because that flush tank was broken with out any reason. Now I noticed another product from this company also broken. Now I am totally fed up with this product.

Hello sir
I bought rak tiles for my new home
They give me very poor quality tiles
After laying the tile water absorb and colour is fully changed
I already laying the tile all area in my house
I have almost 1 lakh ruppe labour cost
I cantacg with dealer he told me’ they inly replaced the tiles, at the time of purchasing they give me 100/% of guarantee in RAK TILES give me the solution for the above complaint as soon as posible.
[protected]

I had purchased rak wc from benoy marbles trivandrum shop dated on 12.07.2019.
Few weeks, we have noticed some cracks inside wc.
We informed the shop and got one customer care number. Last two weeks regularly contacting them and still waiting for technician as they instructed.
Please do the needful.

Hi

I bought RAk vertified tiles, they gave me very bad quality

1. Tiles absorbing water, in one week Color changed
2. In one pack mutiple color shade

I contacted complained so many months. Response is very bad

Regards
.

I hav purchased 3 washbasins and 1 western 2 piece closets in 2015 frm mahe

All these products are cracked and I hav complained 3 months earlier.ur tech.visited and reported accordingly.
I could not produce the bill as such damages are not anticipated frm branded products.
I hav purchased all above with discount frm ur showroom yesterday
A bill of rs.7069 was required to pay.
Any chance of refunding the said amount if bill is produced.

Please note I am calling regarding replacement of broken sanitary ware in my house
Though replacement is agreed, the local office in Trivandrum is waiting for response fro HO for now a week
Please expedite the matter as I have to leave the country
Geeta Gangadharan
F15
Pillaveedu Nagar
Kesavadasapuram
Trivandrum
Kerala India

Dear Sirs,

Sub: Complaints regarding WC (Hanging) and Washbasins.

We had purchased and installed 2 wall mounting hanging western closets and 4 washbasins for our new house in May 2014 from Knowell Ceramics Kochin.

As we are working in Gulf, we use the products only during our yearly vacation visit of one month in a year, and accordingly, total usage is hardly 6 months since its installation.

Now we have noticed that 2 WC and 2 washbasins showing cracks and damages and cannot be used further.

We purchased RAK products by trusting the quality of the product and goodwill of the company though other brands like Cera, Jaquar, etc. were available in the market.

We have lodged a complaint in RAK Kochi, Kerala office but not received a positive and responsible answer yet.

Therefore we request you kindly solve our grievances by replacing the damaged products at the earliest.

Thanking you
Paul Thomas

Bought two (2 Nos) RAK COMPACT TOILET CLOSETs from your dealer in Changanacherry, Kerala M/s. KOHINOOR some 6 years back. On one of them cracks appered in different places of the closet. On the other one, cracks appeared on the closet flush tank. Photos of both are attached herewith.

It shows the poor quality of materials used in the manufacture of the product. Hence, I would request you to pls take remedial measures to replace the damaged product with new one free of cost. Awaiting your early favourable action. Thanking you.

PKS Nair, Chaithram, Madappally p. O., Changanacherry, , Kottayam Dist., Kerala PIN 686546
Mob: [protected]

Dear Sir,
I fixed a RAK W.C.wall hung type in 2017. Now this unit have lot of scratches every where of the closet. I like to know your company is doing any replacement of the W.C. See attached picture for the coplaints

Dear Sir,
I ordered one RAK metropolitan model WC through nagercovil supplier company name Durateck, I have completed the payment on 14January, he promised me 31st Jan or 2nd Jan deliver the material, but today we went their shop he is telling it will take on more month, he return back the money, we never expected this we like the product of your company, we do the follow for the last days everything he is telling lies only, he confirmed us he ordered the material we trust him, but no use,

These kind of instability statement will affect your name in the market. It shows no commitment in his works

I bought RAK WC Victoria last year from Citizen bath gallery Barola sector 49 Noida. And since than its not functioning properly. I complained to Citizen bath Gallery and they detailed Mr Azad to rectify the fault .
It is pertinent to mention here that since last year he has visited more than 6 times but fault is not yet rectified.
This particular RAK WC is not able to cllear waste in one go, since it's installation one has to flush twice or thrice to clear the waste.
And every time Mr Azad failed to get it rectified.
On 19th Jan 2021 he made a video a of RAK WC and alongwith that video he sent email but I don't know what he has mentioned in mail but the reply I was told by mr Azad is absolutely your I repeat YOUR FIGMENT OF IMAGINATION that some sanitary napkin or something like cotton has stuck up.
Let me clarify that men don't get periods or menses as this toilet is used by ME only. My wife who's age is 50 plus uses other toilet . The reply by RAK is not acceptable and before I go to consumer court against RAK and Citizen Bath Gallery sector 49 Noida. I request you to get this toilet seat exchanged as your product is absolutely useless.
Please reply ASAP..
I m sending you today's ie 6th Feb video of RAK WC enjoy the video.
Call me +91 [protected].

I bought the basins from tara enterprises in trivandrum, in last quarter of 2015
i now notice the two basins are full of cracks for no reason
i am told tara has placed a complaint yesterday and you will contact today
i am attaching the photo sample of two basins for easy veiwing
regret to note this substandard stuff that has created quite abit of problem for me
have this replaced urgently
my email - [protected]@gmail.Com
local contact till feb end is [protected]

ഞാൻ 3 വർഷം മുന്നെ Wall mounted closet വാങ്ങിയിരുന്നു.ഇപ്പോൾ ഒരു മാസമായിട്ട് flesh tank-ൽ നിന്നും വെള്ളം കവിനഞ്ഞൊഴുകുന്നു.ഒരാഴ്ച്ച മുന്നെ പരാതി register ചെയ്തതിൻ പ്രകാരം ഒരു technician വിവരങ്ങൾ തിരക്കിയതല്ലാതെ പ്രശ്നം ഇതുവരെ പരിഹരിച്ചിട്ടില്ല.ഇതിന്എത്ര�...⇄ പരിഹാരം കാണണമെന്ന് അഭൃർത്ഥിക്കുന്നു.

Dear Sir,
Three wash basins were purchased in 2015 from Pathiyara Agencies. Cracks appeared in two of the basins in 2019 and is now hair cracks have increased to the level as shown in attached photographs.

The items were purchased considering the good name of RAK in ceramic tiles. Now dismantling old basins and refixing also have to be done because of poor quality of your products.

Hence my loss may be adequately compensated.

With regards

Adv Jose Davis

ക്ളോസററ് പൂർണമായും സ്ക്റാച് വീണിട്ടുണ്ട്