Reliance Bigtv — sun tv network channels are not coming

Bala Ramesh

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560063

Worst customer care i have ever seen. No response. I raised service request. That guy is telling he is ready to install sun direct and confirming that here after big tv will not provide any sun channels. I refused him. So without responding he simply disconnected since i refused sun direct connection. Atleast reliance should intimate customer when we will get sun channels. If not we will switch over. No meaning in waiting unnecessary. I am not able to raise another service request because existing request not closed. None of the customers knows what to do. If this continues, customer have no other options other than switching to different network.

My smart card number:

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Reliance BigTV customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by Bala Ramesh Looks like from today onwards k tv replaced with mk tv, aditya replaced with mk six, sun music replaced with mk tunes. Big tv smartly rearranged all other sun channels (Sun tv, sun news) with other tamil channels, without informing customer that they are going to stop all sun channels. If they are not able to telecast sun channels, they should inform customers. This proves that reliance could not face customers easily. This is not the solution customer wanted. Also this is not the communication we want to talk to big tv. Big tv making customers fool. But we as customer switching to different network is the only way we can win big tv. Even consumer complaints also says same reply for all the complaints that problem has intimated to reliance communications team. This intimation also did not work now. Big tv is not even responding to consumer complaints.

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Comments

vijay chanda

from Hyderabad, Telangana

Worst network and replaced Sun channels with all duplicate channels I didn't see them before even in cable network.i think reliance big TV is closing out in future that's reason they are doing like this.customer service is very very bad and customer care number is not working.worst and worst service provider I'm seeing.
As a service provider they have to intimate to customer why sun network channels are not telecasting and when the issue is resolved but just they ignored customer service.Now I'm switching to other network like Tata Sky

Tata Sky Customer Care's response, Oct 24, 2017

Hi, we have made a note of your concern and you will soon hear from us.

Tata Sky Customer Care's response, Oct 24, 2017

Kindly share your RMN/ Subs ID for further assistance.

prass_raj

from Madurai, Tamil Nadu

Six months back i have taken the new connection for 24 months validity paying Rs 4600/- Now there is non activity of sun network channels for the past 10 Days. The Reliance Big TV has to educate the customers that why the connection is not available and when it will be resumed.
If not let them announce the Refund to the customers. we will switch over to other network.
Customers those who want to Reach consumers court please reach me to my email id: [protected]@rediffmail.com
Lets all the customers will jointly sue the Reliance Big TV for the Refund even if it one Rupee recharge also.

Jose Chakshu

from Erattupetta, Kerala

Hi, I am an existing reliance BIG TV customer since 2000. When the news broke out that they were going in for a closure, we were ready to shift to TATA Sky as per the suggestion. The call was even place and we got the smart card number too. But when the message came that BIG TV was not shutting down and that all the channels were to be restored soon, we (being the local customers) decided to stay back. Fast forward to today- no restored channels, waste of money as the additional pack channels are deleted from the list and even worse, the customer care number is switched off. Damn worse attitude towards their customers and those who were with them from the start of their tenure... Definitely switching, once the balance is finished off the smart card. Really really a nightmare experience