[Resolved]  Reliance Digital — very poor customer care now a days.....

Address:

Chennai, Tamil Nadu, 600007

Sir please view the attachment of my nikia purchase bill.

My grievance:

Within 3 days of purchase of nokia 1 mobile had a problem of opening and unable to use the phone.

The phone was recommended by mr. Arun and mr. Rafeeque and mr. Balaji of reliance kilpauk show room. Hence i purchased it.

Mr. Rafeeq updated the mobile with my old sims but when i went i couldnt use it.

So i called back the show room several times on 7th and 8th of august, mr. Jeeva attended the call and refused to give the connection to the above mentioned three staffs to clarify my doubts

So i went and met them on 10th and given the mobile to update.

Mr. Balaji said to solve the issue and give it back on 13th evening of august without fail

I did not even use the mobile once

So i surrendered the mobile and the bill to the above persons and left.

Yesterday, they called and said that the phone would be ready by today morning and requested me to collect

But today afternoon someone from your showroom asking 450 rs for updating the new mobile. (They didn't say anything about this money issue while i surrenderd the mobile)

None of the responsible person called and updated about my phone

Is it the way to deal the genuine, regular customer.

None of the staffs are caring about the customer and no incharge to reply our grievances.
Earlier it was not like that.
If reliance is caring only money and not the customer, then should we approach the concerned legal authorities to solve all the issues..???

Hope u would solve this issue and return back my mobile with proper update.

Thank you

A journey of a thousand miles begins with a single step...
Reliance retail limited
24 & 24 a, second cross street,
Kilpauk
Chennai-600010
Store phone no:[protected]
Service phone no:[protected]
Cin no: u01100mh1999plc120563
Website:www.relianceretail.com
Tax invoice
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Customer address:
N. Gowri
Flat no: 0000
Flr no:.
Wing:.
Bldg:.
Soc:.
Sec/loc:.
Plot no:.
Street:.
Area: kilpauk
City: chennai city north
State: tamil nadu
Pincode: 600010
Contact# [protected]
[protected]@gmail.com
Relationship id: [protected]
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Your tech expert
Id: 60221243
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Place of supply state code: 33 tn
Customer type : urd
Supply state gstn number:33aabcr1718e1zw
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Itemname qty amt (Rs)
Hsn/sac
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Disclaimer: this is a computer generated duplicate invoice copy hence seal and signature not required. Any replacement,
Warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance retail limited.
May, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice.
Inbase br nokia 1 bk 1ea 399.00
Ean#:[protected]
Arrow tg nokia 1 1ea 249.00
Ean#:[protected]
Nokia 1 1gb 8gb 1ea 4999.00
Ean#:[protected]
Imei number: [protected]
Balance due 5647.00
Cash 6000.00
Change due 353.00
Items purchased = 3
Gst receipt summary
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