[Resolved]  Reliance Digital — worst experience of ifb product & service (ac)

Address:

Ahmedabad, Gujarat, 380058

I bought ifb make 1.5 tone split ac in 1st week of may. Installation completed on 08th may. On 22nd july night ac outdoor unit stop working and the same night i register my complain on ifb website, next day 23rd morning i again register my complain on ifb customer care no. ([protected]) it was promissed that complain will attend in 24 hr. But nobody visited even in 48 hr. Next day 24th, i again call customer care, he give me mr. Nilesh mob no.. Mr. Nilesh connect with some local agency, lady seating over there told me that on your name no complain register till date, even in record you are not showing our customer. Again i call customer care, he give me mr. Bhadresh mob no. Mr. Bhadresh told me that he is no handling my area. Again i call customer care no. Now executive confirm me that by mistake he book my complain as demo complain not service complain.in their record my installation completed on 08th may, even though he book my complain for demo, even he mention in call that outdoor unit not working,, ac not working..... Such a worst experience in my life. I made a big mistake of my life to buy ifb ac. They promised to attend call within 24 hr whereas noone has visited till date. I regularly buy products like samsung refrigrator, vise led, philips hair dryer, kent ro, from relience. I would request relience that remove all the product of ifb from your store, talk to ifb official for this case. And make sure that you can save your future customer from this harrasment