Reliance Industries — issue of duplicate share certificate against lost physical certificate

I would like to inform and would like to bring in your notice that my 45 shares against (Reliance Industries) - folio number[protected] has been lost on 01/10/18 so i contacted Karvy for reissue of duplicate certificate against lost one
Karvy sent the procedure of issue of duplicate share certificate.
As per procedure i prepared all the documents which includes
1 FIR of lost certificate from nearby police station
2 Indemnity bond on Rs 500 stamp paper as per given instructions,
3 Affidavit on Rs 100 stamp paper
4 Demand draft of Rs 650 in favour of Karvy computorshares PVT LIMITED payable at Hyderabad
Above all the documents sent through Speed post having consignment No EG[protected]IN
Karvy Computershare Pvt Ltd (UNIT:RELIANCE-MDAG)
Karvy Selenium Tower B,
Plot No. 31 & 32
Gachibowli, Financial District
Nanakramguda,
Hyderabad : 500 032, Andhra Pradesh - India
on 17th November 2018
Same has been delivered to above office on 27th November 2018 shows on www.Indiapost.gov.in
but sorry to says that Karvy office of Hydrabad (Reliance Unit) says that it has not been delivered to their office and they asked for PDF copy of all this documents which are also provided them to hydrabad Karvy office.
I am writing again and again to them through mail but they are not responding at all.
In communication they have just ask my folio no which has also been
provided to them
i would like to intervene your office to issue of duplicate share certificate

Beena Shah