Reliance Industries — Refund

Address:

Jio Mart -Reliance Corporate Park, Mumbai, Maharashtra

On 20th july 2020 at 7.30 am i placed an order on jio mart on the internet. For groceries. For rs 315.31. While making the payment for the order, the site automatically redeemed my 400 reliance one loyalty points equivalent to rs280/- without my consent and balance rs 35.31 was cash on delivery.

On 22 july when i contacted jio mart for my supply, they could not trace my order and wanted photocopies of my order which i sent to them.

It is now 2 moths and jio mart has neither supplied my items nor made refund. I am practically contacting them daily and they reply "be patient. We are on the job"

They have given me a reference no: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected]m dated[protected]; 7.31 a. M. And a service request id [protected].

As they had said refund will be automatically processed between 3 to 15 days i waited till last week of august 2020.

Reliance jio mart is harassing me a senior citizen, for the refund

I want jio mart to refund to me rs 280/- by demand draft at my address 203, best apartment, i cross, i phase, v stage, beml layout, rajarajeshwari nagar, bangalore 560098.

Copies of email is below:
From: a. Narayanaswami
To: [protected]@jiomart.com
Date: jul 22, 2020, 6:19 pm
Dear customer service,

I am attaching 5 screenshots of my order placed on jiomart on 20th july.

Out of the total amount of rs 327/- payable, rs 291.57 payable has been adjusted from my reliance points and balance rs 35.43 cash has to be paid ondelivery.

Please let me know when these items will be shipped

Narayanaswami

From: jio mart cs
To: "a. Narayanaswami"
Date: jul 23, 2020, 5:15 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear valued customer,
Thank you for contacting us, your interaction reference number is: 00041 afhde1numer
We confirm the receipt of your email and will revert to you shortly.
Please note that open order delivery status and refunds can be checked at any time in your account - orders section in jiomart.
Thank you for your patience and we look forward to serving you.
Team jiomart

From: jio mart cs
To: [protected]@gmail.com
Date: jul 24, 2020, 3:44 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear customer.

Greetings from jiomart,
Kindly accept our sincere apologize for the inconvenience.
For us to assist you better, please share the below details from registered email address-

Order date:
Order amount:
Order id:
Transaction id:

Regards
Team jiomart

From: a. Narayanaswami
To: jio mart cs
Date: jul 25, 2020, 2:45 am
Subject: re: [irn - 00041afhde1numer]-my order

Dear team jiomart,

With reference to your above message, i had sent 5 screenshot of my order. Anyhow i am giving the details again below:

Order dat and time:[protected], 7.31 a. M.
Order amount: rs 327/-
Order id:[protected]m
Transaction id: i did not receive any transaction id. An amount of rs 291.57 was adjusted from my reliance one points. And rs 35.43 (As per the screenshot on[protected] was to be paid as cod as per the rates prevailing on 20th july, i. E. The date of placing the order. At present the cod amount is being shown as rs 24.43

I had ordered the following items: 1) 2 x 1 kg goodlife free flow iodized salt, 2) 1 kg loose toor dal 3) 1 kg pomegranate kesar 4) 1kg banana robusta 5) 200 gms ginger 6) 100 gms lemon and 7) 200 gms freshly baked rusk, which you can seen against my order even now in your jiomart site.

You can see all these information in the screenshots i had sent. My registered mobile number is [protected].

I feel very very sorry that you have not been able to supply my ordered items so far.

Now i would request you to please arrange immediately either to supply the items as per my order or cancel this order and refund/ return my reliance one points to my account.

Regards

Narayanaswami

From: a. Narayanaswami
To: [protected]@jiomart.com
Date: jul 22, 2020, 6:19 pm
Subject: my order
Dear customer service,

I am attaching 5 screenshots of my order placed on jiomart on 20th july.

Out of the total amount of rs 327/- payable, rs 291.57 payable has been adjusted from my reliance points and balance rs 35.43 cash has to be paid ondelivery.

Please let me know when these items will be shipped

Regards
Narayanaswami

From: jio mart cs
To: "a. Narayanaswami"
Date: jul 23, 2020, 5:15 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear valued customer,
Thank you for contacting us, your interaction reference number is : 00041afhde1numer
We confirm the receipt of your email and will revert to you shortly.
Please note that open order delivery status and refunds can be checked at any time in your account - orders section in jiomart.
Thank you for your patience and we look forward to serving you.
Team jiomart

From: jio mart cs
To: [protected]@gmail.com
Date: jul 24, 2020, 3:44 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear customer.

Greetings from jiomart,

Kindly accept our sincere apologize for the inconvenience.

For us to assist you better, please share the below details from registered email address-

Order date:
Order amount:
Order id:
Transaction id:

Regards
Team jiomart

From: a. Narayanaswami
To: jio mart cs
Date: jul 25, 2020, 2:45 am
Subject: re: [irn - 00041afhde1numer]-my order
Dear team jiomart,

With reference to your above message, i had sent 5 screenshot of my order. Anyhow i am giving the details again below:

Order dat and time:[protected], 7.31 a. M.
Order amount: rs 327/-
Order id:[protected]m
Transaction id: i did not receive any transaction id. An amount of rs 291.57 was adjusted from my reliance one points. And rs 35.43 (As per the screenshot on[protected] was to be paid as cod as per the rates prevailing on 20th july, i. E. The date of placing the order. At present the cod amount is being shown as rs 24.43

I had ordered the following items: 1) 2 x 1 kg goodlife free flow iodized salt, 2) 1 kg loose toor dal 3) 1 kg pomegranate kesar 4) 1kg banana robusta 5) 200 gms ginger 6) 100 gms lemon and 7) 200 gms freshly baked rusk, which you can seen against my order even now in your jiomart site.

You can see all these information in the screenshots i had sent. My registered mobile number is [protected].

I feel very very sorry that you have not been able to supply my ordered items so far.

Now i would request you to please arrange immediately either to supply the items as per my order or cancel this order and refund/ return my reliance one points to my account.

Regards

Narayanaswami

From: a. Narayanaswami
To: [protected]@jiomart.com
Date: jul 26, 2020, 11:57 pm
Subject: my order no:[protected] dated[protected]; 7.31 a. M.
Dear cs head,

On 20th july morning at about 7.20 a. M. I clicked jiomart on google website on my mobile. A jiomart site opened and i placed an order for the following items.
1) 2 x 1 kg goodlife free flow iodized salt, 2) 1 kg loose toor dal 3) 1 kg pomegranate kesar 4) 1kg banana robusta 5) 200 gms ginger 6) 100 gms lemon and 7) 200 gms freshly baked rusk,

When i clicked "pay" the site proceeded and adjusted an amount from my reliance one point and for the balance amount of rs 35.43, i selected cod payment. These were the amounts shown as per the prevailing rate on 22nd july 2020. After 2 days when i contacted customer care on number[protected] and enquired about the status of my order, the lady replied that my order could not be found. She asked me to send photoshot of my order which i sent on 22nd july 2020, which i am attaching here also. Your customer care acknowledged this mail as per the below mail:
Quote
"
From: jio mart cs

To:"a. Narayanaswami"

Date: jul 23, 2020, 5:15 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear valued customer,
Thank you for contacting us, your interaction reference number is: 00041 afhde1numer
We confirm the receipt of your email and will revert to you shortly.
Please note that open order delivery status and refunds can be checked at any time in your account - orders section in jiomart.
Thank you for your patience and we look forward to serving you.
Team jiomart"
Unquote
On 24th i received the following mail

Quote
"
From: jio mart cs

To: [protected]@gmail.com

Date: jul 24, 2020, 3:44 pm
Subject: re: [irn - 00041afhde1numer]-my order
Dear customer.
Greetings from jiomart,
Kindly accept our sincere apologize for the inconvenience.
For us to assist you better, please share the below details from registered email address-
Order date:
Order amount:
Order id:
Transaction id:
Regards
Team jiomart"
Unquote
I replied to this mail on 25th july at 2.45 p. M. At that time also i could see the details of my order in jiomart website.
Since yesterday i have not been able to see the details of my order in jiomart website, i do not know why.
I have so far not received any reply to my mail

Now i would request you to investigate as to where has my order gone and why it is not seen, what was the reliance one point to my credit just before placing my order.

Finally i would request you to cancel this order of mine and reverse / credit my reliance point to my account.

Warm regards

A. Narayanaswami
Mobile no:[protected]


From: a. Narayanaswami
To: [protected]@jiomart.com
Date: jul 27, 2020, 12:17 am
Subject: my order no:[protected] dated[protected]; 7.31 a. M.
Dear cs head,
Further to my mail on the above subject, i quote below my reply of 25th july to your mail of 24th july.
Quote
"
From: a. Narayanaswami

To: jio mart cs

Date: jul 25, 2020, 2:45 am
Subject: re: [irn - 00041afhde1numer]-my order
Dear team jiomart,

With reference to your above message, i had sent 5 screenshot of my order. Anyhow i am giving the details again below:

Order dat and time:[protected], 7.31 a. M.
Order amount: rs 327/-
Order id:[protected]m
Transaction id: i did not receive any transaction id. An amount of rs 291.57 was adjusted from my reliance one points. And rs 35.43 (As per the screenshot on[protected] was to be paid as cod as per the rates prevailing on 20th july, i. E. The date of placing the order. At present the cod amount is being shown as rs 24.43
I had ordered the following items: 1) 2 x 1 kg goodlife free flow iodized salt, 2) 1 kg loose toor dal 3) 1 kg pomegranate kesar 4) 1kg banana robusta 5) 200 gms ginger 6) 100 gms lemon and 7) 200 gms freshly baked rusk, which you can seen against my order even now in your jiomart site.
You can see all these information in the screenshots i had sent. My registered mobile number is [protected].
I feel very very sorry that you have not been able to supply my ordered items so far.
Now i would request you to please arrange immediately either to supply the items as per my order or cancel this order and refund/ return my reliance one points to my account.

Regards

Narayanaswami

From: jio mart cshead
To:"a. Narayanaswami"
Date: jul 27, 2020, 12:21 am
Subject: re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Dear valued customer,
Thank you for contacting us, your interaction reference number is : 00041afhtqqp4hjf
We confirm the receipt of your email and will revert to you shortly.
Please note that open order delivery status and refunds can be checked at any time in your account - orders section in jiomart.
Thank you for your patience and we look forward to serving you.
Team jiomart

From: jio mart cshead
To: [protected]@gmail.com
Date: jul 28, 2020, 10:37 am
Subject: re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Dear mr. Narayanaswami,

Greetings from jiomart.

Please be informed, unfortunately we are unable to track any recent order details. Maybe your order is not confirmed and money got deducted in its way, hence it maybe refunded to you in your source account within 3-15 working days from your respective bank.
In case, if you didn’t receive any refund within the mentioned period please connect with us on our helpline number [protected] or you may email us on [protected]@jiomart.com between 800 a. M -8.00 p. M.


Regards,
Cs head team jiomart.

From: a. Narayanaswami
To: jio mart cshead
Date: aug 28, 2020, 12:01 am
Subject: re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Dear teamhead

I very much regret to point out that my reliance one point which was deducted during the above referred failed transaction of 20th july 2020, 7.31 am, has still not been reversed even though 38 days, i. E. More than a month has passed. You had mentioned that it will take 3-15 days for the refund.

While your system was quick enough to deduct my reliance one points for the above referred failed transaction, it has not been able to refund my reliance one points even after one month. I want you to take up the matter with your superiors to modify/rectify your system to refund immediately the amounts deducted for failed transactions.

Therefore i want that you should take immediate steps to credit my reliance one points which was deducted during my failed transaction of 20th july 2020.7.31 a. M.

Hope to receive your confirmation soon.

Regards

Narayanaswami,
Bangalore
Mobile:[protected]

From: jio mart cshead
To: [protected]@gmail.com
Date: aug 29, 2020, 5:24 pm
Subject: re: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear mr. Narayanaswami,
Namaste!
Kindly accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that when the refund is initiated it takes 7 working days to reflect in your source account.
Assuring you of our best services always.
Appreciate your patience
Dhanyawad.
Cshead team jiomart

From: jio mart cshead
To: [protected]@gmail.com
Date: aug 30, 2020, 6:47 pm
Subject: re: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear mr. Narayanaswami,

Namaste!

Kindly accept our sincere apologies for the inconvenience caused.

I would be glad to assist you for the above concern and we are in process of getting your query resolved. We would really appreciate your co-operation and patience.

Assuring you of our best services at all times.

Dhanyawad.
Cshead team jiomart.

From: jio mart cshead
To: [protected]@gmail.com
Date: sep 1, 2020, 12:56 pm
Subject: re: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear customer,

Namaste!

With reference to the below email, please accept our apologies for the experience you had with our services. Please email us the following details from your registered email id:

Alternate mobile no:
Order number:
Mode of payment:
Total amount:
Payment date:
Registered mobile number:
Transaction number:

Your order has been canceled due to a technical glitch.

Assuring you of our best services at all times.

Dhanyavaad,
Cs head team jiomart

From: jio mart cshead
To: [protected]@gmail.com
Date: sep 4, 2020, 2:24 pm
Subject: re: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear mr. Swami,
Namaste!
Please accept our sincere apologies for the unpleasant experience you have had while shopping with us.
We would be glad to assist you for the above concern and please be rest assured that we are already in the process of getting your query resolved by escalating it to the concerned team.
We would really appreciate your co-operation and patience.
Assuring you of our best services at all times.
Dhanyawad,
Cs head team jiomart.

From: jio mart cshead
To: [protected]@gmail.com
Date: sep 10, 2020, 4:49 pm
Subject: re: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear mr. A narayana swami,
Namaste!
With reference to your below email regarding your complaint status.
We would like to inform you that as checked in the system our team is working on it to resolve your concern on priority.
Assuring you of our best services always.
Appreciate your patience
Dhanyawad.
Cshead team jiomart

From: jio mart cshead
To: [protected]@gmail.com
Date: sep 13, 2020, 6:15 pm
Subject: re: fwd: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear customer,

Namaste!
Please accept our sincere apologies for the inconvenience caused.
We would be glad to assist you for the concern and we are in process of getting your query resolved. We would really appreciate your co-operation and patience.
Assuring you of our best services at all times.
Dhanyawad,
Cshead team jiomart


From: jio mart cshead
To: [protected]@gmail.com
Date: sep 14, 2020, 5:12 pm
Subject: re: fwd: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.

Dear mr. Swami,
Namaste!

Kindly accept our sincere apologies for the experience you had with our services.

With reference to the below email we have raised the service request (Sr number [protected]) and shared with relevant team for resolution.

Assuring you the best of our services at all times.

Dhanyawad,
Cs head team jiomart.

From: customer service
Reply-to: reliance retail customer service
To:"a. Narayanaswami"
Date: sep 15, 2020, 7:02 pm
Subject: re: [external]fwd: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; ; 7.31 a. M.
Mailed-by: ril.com
Dear customer,

Thank you for reaching out to us.

With reference to the below e-mail, we would like to inform you that the email id, [protected]@ril.com is for enquiries or concern pertaining to reliance retail stores, products and loyalty points.

We request you to write to jiomart customer service team at [protected]@jiomart.com for jiomart related queries.

Assuring you of our best services at all times.
Regards,
Shubham kadam
Customer service team
Reliance retail ltd
Email: [protected]@ril.com
Tel –[protected]

From: jio mart cshead
To: [protected]@gmail.com
Date: sep 19, 2020, 4:39 pm
Subject: re: fwd: [irn - 00041afmdakde6bg]-re: [irn - 00041afhtqqp4hjf]-my order no:[protected] dated[protected]; 7.31 a. M.
Mailed-by: jiomart.com
Dear customer,
Namaste!

With reference to the below email regarding the amount deducted and order got failed, please accept our apologies for the inconvenience caused to you.

We have noted down your complaint and shared it with our relevant team to get the same addressed on priority.
Your service request id is [protected].

Please allow our team some time to get back to you. Assuring you of our best services at all times.

Looking forward for an everlasting and valued relationship.

Dhanyawad.
Regards,
Cshead team jiomart.