Reliance Jio Infocomm Complaints & Reviews

Jio phone booking amount deducted but not booked· jio phone pre order booking, transaction failed but money deducted from my paytm account. Paytm reply
Your order of rs. 500.00 was successful.
Paytm - aug 24
To hemant. Purohit27
Transaction id [protected]
Transaction date aug 24, 2017 19:39:17
You have paid ₹500.00 to billdeskutil.
Please refund my amount. Or book phone and send confirmation sms.

I had paid rs.399/- to recharge my mobile number [protected] on 6th sept 2017 through my bank account vide ref no. - inb/[protected]/reliance jio infocom (Billdesk)/sons

But neither the mobile has been recharged nor the amount refunded to my bank account till today.

Further, i have not been issued any sms or email in this regard.

Kindly look into the issue at the earliest.

This is regarding the internet speed of my jiofi, the number is [protected]. Im a premium customer of jiofi and recently recharged it on 21 august with the amount rs 349 but the speed was slow. I recharged it again to increase the speed with rs 399 on 6th of september. I have even spoken to the customer care executive who asked me to reset the jiofi which i did and in spite the everything the net speed is still the same.in a day not a 5-6 mints video can be browsed and played. Its really disappointing. Please see to the matter.

On 24th august 2017 at 19:39 hrs i had transferred rs.500 from my sbi savings account to reliance jio infocomm for prebooking of jiophone online, using "myjio" apps. (Jio mob. No.[protected]).
This transaction from bank account to reliance infocom was done through billdesk (Automatically selected).
After deduction of money from my account, received a transaction id: fv00000i6sa8 and soon after then received another message as "your transaction failed".
Now, i am in great trouble for this transaction, -
Reliance jio infocom has completely denied to admit for receiving money from this transaction.
On the other hand, sbi has informed
In response to my queries, that money has been successfully transferred to my merchant (Reliance jio infocom).
Sbi trans. Ref. : igabwwfsr8
Relevant documents pertained to these correspondences with reliance infocom and sbi customer complaint are being attached with this complaint for kind perusal. Also attached bank statement for that day as a proof of money deduction as well reference name of party to whom money has been transferred.
I am very badly needed your help to know whereabouts the money.
Kindly let me know very clearly where the money has been held, and how can i recover it.
Do hope your team will be kind enough to extend their help for resolution of this unsolved issue, otherwise i have to bear
This injustice.

With regards,
Dilip kumar mondal
Haldia, purba medinipur
West bengal, 721605.

I am customer of reliance jio from last 10 months. My number is [protected]. I complains about slow internet speed on my mobile. When tried to get the solution from customer care, company executive is asking me wait for 3 months to get higher speed. I recharged for 399 recently 1 month back its validity is 84 days and look resolution is expected in 90 days. This was not what i expected from jio. I request jio to please get the speed increased or give proper support.

Sir this is to address you that from 25 august 2017 on my jio number [protected] incoming calls has been stopped and even on 4th september i issued my complaint regarding it but still solution is not provided...
Firstly they said problem is in my smartphone so please visit service centre and even after visiting the centre still the problem persists and now they are saying incoming calls service will resume only after recharge done my end...
This kind of issue regarding incoming calls will barried because of not recharging your number was not understood to me...
Outgoing call has been stopped for not recharging your jio number is understandable
So please resolve this issue as issue as soon as possible
I'm sharing the request number to you
Sr00000cpmj1
Sr00000creqw

मेरे jio नंबर से फ़ोन नही लगता और न ही नेटवर्क सही आता हे और मेरा तो न्य सिम कार्ड हे इसके लिए मेनें customer care में भी complaint कराई थी but अभी तक मेरी समस्या का कुछ भी समाधान नही हुआ है complaint 01/09/2017 को कराई थी मेरे jio नंबर [protected] है मेरे document बोंली सवाई माधोपुर राजस्थान की है और में इस सिम को जयपुर में काम में लेता हु

I have booked jio phone and paid 500 rs from my paytm wallet but transaction failed. So, i thought it's a server error. But after some time i get the sms of deduction of 500 rupees from my paytm account. But i haven't get any confirmation message or online bill from jio. So please resolve this issue as soon as possible. Help me regarding this issue.
Thank you
Mobile no. From which i have booked [protected].. Kindly refund my money

Jab se 399 wala plane liya hai internet bahut ghatiya chal raha hai 2g network bhi aisa nahi chalta other company ka pls network prob. Shortout kare. Or bina net on kiye call nahi hota ye ishka negetive point hai jab ki idea 404 me net +calling de raha hai. Internet plane only ka alag se ek package hona chahiye. Jio se calling bilkl kharab hai call kat jata hai achanak se.

I have done recharge 309 but my recharge not succesfully done what reason i have no idea, recharge date 29april 2017, now four month will complete and money will not refund transaction id[protected]

Dear sir,

Reliance jio towers are constructed on the roof of our neighborhood that may be harmful for the health of all people living nearby. It is also affecting signals of all other mobile connections. It is creating lot of disturbance in mobile networks other than jio. Moreover in my knowledge the towers constructed are harmful as they throw radiations which may affect health of all nearby people. It should not be here as towers like these are constructed in open wide areas which are away from residential areas.

On. 24th august 2017 i attempted for jio phone booking, after so many attempts i was taken to booking site and then my sbi bank account site for payment, then money amounting rs.500 deducted from my bank account but i got on screen your transaction failed
Your transaction i'd is fv000001v9zm please do the needful to get my money refund

Money rs 500/- deducted from my sb account [protected] three times
And one time from another sb account [protected]

My jio number is [protected]
The claim of a 4g speed by jio is just not working. The connectivity is miserably poor. Calls are not getting connected, but more than that, the worse part is that internet connectivity is just too slow. Most of the time it is less than 10 kbps and maximum sped attained is 100 kbps.
Considering the reputation of a indian multinational reliance, it's not going that well with the name.
Hope you would look into the issue with reasonable urgency and get the matter resolved by the earliest.
Please do something.

Purchase date -30.08.2017
Router - jmr540 black
Ean#:[protected]
Product serial no : [protected]
Till time router not working. Several complaint jio customers care no.
It is very painful no one address my issue till time.
Please do the needful action.
Ritaban sinha. ([protected])
Enclosed invoce copy

Whenever i call somewhere jio doesn't let my call go smoothly it continuously sends my call to hold. It's frustating and i don't understand what to do and how to counter with it. If such problem will go on i think most of the people like me will discontinue the service with jio. So i'd like you to solve my problem as fast as possible so that i coud continue services. Thanks

श्रीमान जी
आपसे निवेदन है कि मैं पिछले 6 महीने से जिओ कस्टमर केयर पर कंप्लेंट कर रहा हूं मुझे जिओ के नेटवर्क संबंधित दिक्कत हो रही है ना तो नेट की स्पीड ढंग से आ रही है और ना ही फोन पर ढंग से बात हो पाती है मेरे फोन में एक या दो टावर दिखाई देता है सुबह के टाइम नेट की स्पीड अच्छी रहती है और बात भी सही हो जाती है लेकिन जैसी ही दोपहर होता है उसके बाद ना तो स्पीड सही रहती है और ना ही किसी से ढंग से बात हो पाती है बीच-बीच में आवाज कट जाती है मैंने कई बार जिओ कस्टमर केयर में कंप्लेंट भी करी है करीबन 6 महीने हो गए अभी तक कोई सुधार नहीं हुआ है मेरे गांव दया नगर के 4 किलोमीटर के एरिया में चारों तरफ कोई भी टावर नहीं है जिससे मुझे दिक्कत हो रही है अतः आपसे अनुरोध है कि मेरी समस्या का हल करवाइए जिससे मुझे अच्छा नेटवर्क मिल सके
आपकी अति कृपा होगी
Dhanyawad sir
मैं आशा करता हूं इस पर जरुर सुनवाई होगी और मुझे बार-बार कस्टमर केयर पर फोन करके कंप्लेंट नहीं करानी होगी

Hi,

I did a transaction on 24th august 2017 from hdfc bank but i didn't received any message for jio phone.

I confirmed with bank and get to know that money got received by jio.

Can you please confirm me by sending confirmation number.
Mobile no: [protected].

Thanks,
Jivitesh kumar

I have recharged jio number [protected] but i have not received any message for two times another time i recharged totally this time got a message that money deducted total 1197 rupees i didn't expect with this, i complained they said 1st offer for 84 days and remaining for 28 days and 28 days. Please refund my remaining 798 rupees back. Or add to my jio money.

On 24th august 2017 i attempted for jio phone booking, after so many attempts i was taken to booking site and then my sbi bank account site for payment, then money amounting to rs 500/- deducted from my bank account but i got on screen 'your transaction failed

i had complaint to bank but Bank is saying that they had done payment and same is confirm by the merchant (Reliance Jio infocomm) to bank.

pic of transation and msg of sbi both screeshot is attached

I had booked jio phone on 25/08/2017 at 8.29 a.m. by paying Rs500.00.Booking amount was debited to my savings account through Internet Banking.Transaction reference no. is IGABWXOKL7.Till date, I have not received confirmation sms for booking of my Jio phone.No confirmation could be received by calling on Toll Free no.[protected].Please confirm my booking.--A P Upadhyay.