Reliance Jio Infocomm Complaints & Reviews

My jio. No is [protected]. I was having a sim since last 2 months but all of a sudden it stopped working so i got replaced it from palsikar colony indore centre they provided me sim no is[protected], inspite of 4 personal complents, on 198, the sim is not working, my complent no is co00000p6xs0. Dates 14.02 17.
. I feel that this jio is worst customer care. Network is showing but no calling and no data is working.
.

While pre-booking jio phone on 24th aug from jio.com website, the transaction was failed twice, however, rs. 1000 is deducted from my card and when i contacted jio customer care they advised to contact bank. Bank person confirmed that payment was processed successfully to merchant bank and advised to contact merchant (Jio). Now jio is keep on pushing back asking to contact bank and is not taking any action to resolve my issue or neither providing their payment partner details. I have also shared the failed transaction ids that i got from www.jio.com website.
Please help to resolve this & get my amount refunded.

प्रिय ग्राहक रिलायंस जिओ टॉवर के लिए
कॉल करे :[protected]
खाली प्लाॅट या अपनी जमीन पर टॉवर लग्वेए !
इसके लिए दीये नम्बर पर सम्पर्क करे.
whatup करे :[protected]

प्रिय ग्राहक रिलायंस जिओ टॉवर के लिए
कॉल करे :[protected]
खाली प्लाॅट या अपनी जमीन पर टॉवर लग्वेए !
इसके लिए दीये नम्बर पर सम्पर्क करे.
whatup करे :[protected]

Hi,
I m krishn kumar - jio costumer no. +[protected] facing few service related problems, i have submitted complaints for the same but still continue hence you are requested to have a look —
1.) to participate with "jio kbc play along" i m trying to send answer text message to 57666, but its not being sent "your message has no valid recipients" error coming.
2.) if i m calling to someone then call goes end automatically before to be conected
3.) network issue... Many times incoming call are not coming after a long time message come of miss calls of someones.
4.) voice clarity is not good while talking to someone on call.

I hope all these issues will be resolved so soon. This is my last complaint to you.

Thanks

[protected]
Krishn kumar

Several complaints had been already registered from my side on jio customer helpline portal regarding slow internet speed. They asked me to wait near about 3 months and still the problem is not sorted out. The speed is around 7-10kbps on the name of 4g. Hope for help from consumer complaint center. My residential address is secl korba chattisgarh.#jio4g

I am on jio 399 plan but getting only 1-10 kbps speed in muzaffarnagar, U.P. Surprisingly jio is doing nothing in this matter. The tower is far away from my location but i ask them to install a new tower near my location, but they are not responding regarding this. I complained on customer care[protected] but ask me to wait for 60 days and now on 58th day i called them again they ask to wait again for few more days. This company promise for 4G speed but not providing even 2G speed.
ARJUN VERMA
contact. no. [protected]
email- [protected]@gmail.com

Reliance Jio is charging me for 02 plans at the same time & that too one is postpaid and other is prepaid.On contacting Jio care & centre several times they are not accepting their mistake and are not willing to refund my money.i also mailed them at Jio.[protected]@ril.com & [protected]@jio.com, but there is no response.i want Jio to settle my bill at the earliest.

Dear team,

My number is [protected]

From last 15 days i'm unable do call and use internet on my number. When i called in your customer care they told me that this is a postpaid no. They informed me that you have to visit jio outlet any pay the security amount after that you can use jio services.

I said okay. Last saturday i visited your outlet which is in old dlf colony sector 14, they denied to take security amount. They said that you have to pay online.

Then on saturday i make the payment of ₹400 threw jio.com and i received the message from by bank that your account has been debited and also received the message from jio that we have received your payment of ₹ 400. After that i'm unable to use jio services. Then i called again in your customer care they said that your payment was declined and you will get your money back in your account. Regarding the security amount they said that visit in our outlet if they denied to take security amount we'll speak to them right their. Again i visited their the same answer they gave. They don't have any options for taking security amount. I call to customer care right their and speak with your supervisor mr atul and handover the call to jio outlet person. Jio outlet person told that they don't have any options for taking security amount. Mr atul said that you have to take security and also said that you can pay threw online when i said him kindly guide me from where i have to pay he said that outlet will take amount..

No one is giving proper information. Neither the outlet or customer care.
I think your team has not on same pitch.

Kindly guide me the procedure for submission of security amount and also still i haven't get my refund of ₹400

If any doubts fell free to call me before 2:00 pm
Kindly look into this matter from your side
Regards,
Ankit gaba
Alternate no. [protected]
E-mail - ankit. [protected]@ymail.com

इतना घटिया स्पीड शायद ही मैंने पहले देखा हो और कस्टमर केअर से संवाद के दौरान एक ही बात का हिदायत दी जाती है कि आपके यह नेटवर्क समश्या है हम नया नेटवर्क बिठाने का कार्य कर रहे है 90 दीन का समय लगेगा । तो मुझे ये बताइये इसमे हमारी क्या गलती है, 90 दिन तक हमारा नेट थोड़ा भी नही चल रहा है 1 दिन के मुश्किल से 50 mb ही उपयोग कर पा रहा हु । हमे नुकसान भरपाई भी नही दिया जा रहा हैं । 1 हप्ते से मैं कंपलेन कर कर के थक गया हूं । अब मैं कठोर एक्शन लूंगा तो आप दोगुना स्पीड और नुकसान भरपाई भी देने को तत्पर रहोगे । jio telecom service providers yaad rakho ye meri hidayat ya dhamki samjho ...

I am a customer of jio. I recharged my jio no. — with 399 nearly 1 month back, but it was declined as my friend has recharged my no. Already. I didn`t received my money back until now. I made a call to the customer care but they didn`t solved my problem. The transaction id. Of the recharge is 'ju[protected]'.
I request my back as it was declined. The customer care said that i will receive the money with in one month but it hasn`t happened.

I am on jio 399 plan but getting only 1-15 kbps speed in dinhata, west bengal which is a municipal town. Surprisingly jio is doing nothing in this matter. The tower is far away from the main town so they must install a new tower for the better connectivity in the main town area. From november till date jio never delighted me nor the other users in the town. Free call from jio in dinhata is like a dream which never came true. My experience with jio is worst.

Sir I want to inform you that my transaction for Rs 498 of transaction id JU[protected] for my jio mobile number [protected] from my sbi debit card is made by me on 15/09/2017but the scheme is not activated till now.so please do the needfull .and also inform me that I am prime member or not.

I have jiofi2 router.in last 2 months i have facing problem regarding to the internet. Even signal is appear but we cannot access internet on phone or laptop. My jio no: [protected] and jio router imei no:[protected]

I also go to jio coustomer care sirsa (Haryana) 4-5 times, but no solution. I also contact care 14-15 times but no solution. Please help me. Router warrenty=2-3 month left. I m from sirsa (Haryana). I mainly problem in cdlu sirsa campus. All other router is working wll at the same time.

For Prebooking of JIO SMART PHONE from Net Banking, The Amount of Rs. 1500/= and Rs. 500/=, i.e Total Rs.2000/= was debited from my account of HDFC Bank, Ashram Road, Ahmedabad.

Total 7 nos. of smartphones of Rs.3500/= were done from my jio no.[protected] on 24th August.

The Transaction Nos. on 24th August, 2017 which were failed as below,

(1) JHDF[protected]-BILLDKRELIANCEJIOINF[protected] for Rs. 1500/= &

(2) JHDF[protected]-BILLDKRELIANCEJIOINF[protected] for Rs. 500/=

After due course, The amount has not been credited to the savings account, HDFC Bank till date.

Please note that there is No Id no. was issued for the same transaction.Registration failed messages had received on my mobile immediately.

It is requested to expedite to credit the sum of Rs. 2000/= to the account mentioned at the earliest.

There were 10 nos. Of mail conversations made with more than 5 members of Jio care team since last 4 days on [protected]@jio.com.(including toll free calls on customer care no.)

Despite of several clear information given, there were multiple prototype replies from customer care authorities without checking any details of previous conversations.

Its too surprising that such a leading company with huge scheme has no fullproof and result oriented CUSTOMER CARE(JIO CARE) system to resolve customer grievances especially on their money transaction which were debited wrongly from their account !!!

Kindly do needful to credit Rs. 2000/= to my account at the earliest.

Thanks & Regards,

Amol S.Vaishnav
[protected]
[protected]

Dear sir/madam, Please stop my Jio post paid service on [protected], at one of your executive given this no., I don't know this is post paid no., I went to reliance digital in that another executive given another sim, he told me to raise a complaint stop the service of old no., i already get a bill, another thing is i already have a post paid sim, that is my problem, as early as possible please solve my problem.thanks and regards., Santosh.

I had made the wrong recharge of jdd399 on 12th september 2017 in [protected] instead of my no.[protected] through paytm transaction id: jpt[protected] & jio reference no. Br0000dkvu4m.
I had called jio care & also email to jio care, they reply me that there is no provision for refund or reversal, once the recharge is successful & on top of that they advice me to recharge once again my entering the correct mobile no.
So my humble request to jio authority to look after this serious issue of human error

From approximately last one month we are getting poor signal strength for Reliance Jio network
I had also booked complain with customer care Reliance Jio on toll free numbers available on company official website.
They had promised to resolve the problem in two working days.
But still situation is not improved.
We have two connections for Reliance Jio.
I am resident of Surat Rander Road area Pin 395009
We have spend almost 30, 000 Rs for two new mobile phones as requirement is 4G instrument and port from other service provider
Company should come up with solution to improve services

Sir currently i am using samsung galaxy s8. Bt in my jio app i am not getting any jio double data voucher. I raised lots of complaints regarding this to customer service. Bt they dont have any solution for me. They are saying that i am using s8 plus not s8 and the imei no. Which i have given to them is also incorrect. So finally they say that they dont have any solution for this. If my imei no. Is incorrect u may also check whether this sim card is inserted to galaxy s8 or s8 plus.

I have accidentally recharged the wrong jio number [protected] instead of the correct number [protected] with rs.399for the jio dhan dhana dhan pack of rs.399 around 8 pm today. Please revert the changes and recharge for the correct number with the same amount.

I have register booking jio phone withpincode 476001 by phone [protected] and 500 rupees deducted from my bank a/c but can, t get any conformation of book phone and not asked delivery address plese help me to how to get my jio phone booking status and send jio phone at my address please