Reliance Jio Infocomm Complaints & Reviews

When i purchase jiofi 2 from jio outlet at cbd belapur, sector 11, nbc complex, navi mumbai.400614.
Taking rs.2510 from me instead of rs.1999 and my connection no.[protected] and give only receipt of rs.1999 via mail and told give only cash because our debit card payment service server not working so i give cash from my icici bank atm and my request to you register complaint against salesman of jio outlet and refund my excess money rs.511.
Thanking you.

Dilip mohite
[protected]

/*extremely pathetic service by reliance jio store and jio customer service - need refund!!! */

Hello jio team/ consumer grievance team,

Service request id#1: sr00000cwju7
Service request number #2 : sr00000dav7b
Incident id # #9838906

Jio number : [protected]
Contact number : +91 - [protected]/ +91 [protected]

Please note that, i have escalated this issue long back as i have been given a wrong device by the store and i immediately intimated to reliance jio team,
And after getting advise from jio team, i went to the store, i showed them the email transaction and as jio team asked for claiming replacement from the store, i did that.

But as the store was not having the proper device, so they were not able to issue a replacement and committed the mistake.

Hence, i escalated this to jio team and asked for issuing refund by the store.

But nothing is happening as my time is getting wasted to get a solution for this long pending issue!!!

So, request you to please look into this issue and i need the refund for the wrong device and wrong plan was sold to me.

I will plan to buy the proper device from a authentic jio store because i was extremely harassed for this incident and still i am struggling for this.

Please help here and issue a refund!!!
Reason
1. The store did a fraud selling by convincing me to buy a wrong device
2. They misguided me by saying that jio-fi3 device is out of production and jio stopped manufacturing it.
3. They gave fraud advise by saying that the jiofi3 has some security issue and reset problem - which is wrong
4. They did not explain all the relevant plan and selected some different plan, which was not intended and expected as well.
It is just wasted my valuable time for last 15-20 days.

I was trying to payment for jio phone booking while making a transaction it shows that transaction failed but after some time i got sms from bank that your money has deducted 500rs i was trying to make payment through icici online banking so i prefer to chat with jio executives they also have no idea about refund process and time it'll take to refund the money which i deducted so please register my complaint and get me resolution as soon as possible. My transaction i'd :-
[protected]

I have tried to book jio mobile on 24.08.2017. The amount of rs.500/- deducted vide no. Is sbipg ku[protected]reliancejio. But after deducting the amount i have received reply that please try again. But i tried to book again but again they are telling me to deduct rs.500/-. So i have changed my mind and decided not to book mobile online.
But till date my above amount has not returned by reliance jio authorities.
Kindly do the needful
Ashok shinde
Mob. No.[protected]/[protected]/[protected]

I bought the new sim if jio on 13 th september. It started working on 19 th. And i am sorry to say till today i am not getting proper services. Out going calls are improper. I am even facing difficulties in receiving the calls. I complained on customer care. But it was all useless. Kindly do something in this regard.
Thanking u.
Amrit rajdev c/ o mr. Gyanchand rajdev
106/89 gandhi nagar, p. Road kanpur.
208012 ph. [protected]

Sir/mam
In my area vill barka post barka distt singrauli m. P.486669 jio tower is available but the company did not start the tower network. Many people have jio sim and smartphone but the are unable to use this. There is no 4g network in this area and the jio tower install before 4 months but they do not stard the tower network.
Kindly sir as possible please check and start tower network.

Ajay, contact:[protected] vill+post barka distt singrauli mp 486669

I bought a jiofi router 2 days ago, but its speed is very slow even i can't download 15 kb photo in my phone, i have called your customer service officer twice, but they called that you have used your 1 gb data for the day, but actually i have start my jiofi router today morning at 8.30am and i have called to customer care at 10.30am and they called me that you have used your 1gb data for the day that, s why your net speed is slow, but i haven't download any files but some net surfing i have only done, so please guide me towards right direction.

Sir, I'm using jio sum no [protected].the Telecom problem is in my no. incoming call rates in local areas is deduce in my tariff plan . I have complaint in his customer care. Who not solve my problem.. Sir please do solve this...
Thank you.

I purchased a reliance jio sim bearing no.[protected], from the reliance jio outlet, on 9 sep 2017 near sai chawk navi sangvi, pune maharashtra. I got a message on same day that my application is cancelled and my refund of rs.498 has been processed against cancellation of application for jio number [protected] order number: no000037ikwl. But till date i have not received any refund and nor my sim has been activated. Jio outlet from where i purchased the sim are keep saying that they have not received any refund in their account.

Just did mnp but i didn't got my offer i have reseved lost of sms from jio for port out my number and get free 84days net and calla free but i didn't received this offer now tell me whats should i do? Its feel like i cheated by jio for port out my number why are you sending fake sms to customer? If sms is real then give me 84days offer free as mentioned in sms as soon as possible

Thanks
Sanjay dagra
[protected]

I live in Dombivli, Maharashtra, India. I am facing too many problems with Reliance Jio. The data speeds in my locality are extremely slow and when ever I try to call anybody from Jio SIM, all the network bars disappear. The network speed hovers around 200-300Kbps ... considering that it is 4G, these speeds are awful.
And whenever I travel to Thane or Panvel the speeds are awful and the calling dropping issue persists there too. I have two smartphones having Jio SIM ... the speeds in both the smartphones is pretty awful. It is high time that you do something about it or otherwise there is Airtel, which is much better at everything.

Dear sir, i buy jio prime offer second chance and i did complaints many time about 4g speed in my home very poor 4g speed iam using modem with laptop but in ground floor in my home not coming any signal with modem and first floor also very slow network. i giving you airtel number about discuss to me [protected] please solve this regards

Today, i went jio store located at uttam nagar in order to port my vodafone number into jio. There were mr. Ram and few executives, when they listened about porting and adhhar not belongs to delhi, they replied that we don't have bar code. We cannot process the same. I told him that i won't be in delhi tomorrow neverthless asked me to come tomorrow.in front of me they have given two new sim to customers, you can duly verify with cctv. I don't know what is the bar code, i was carryingg my documents with upc. Mr. Ram will be answerable for not taking my request.

Same incident happend a month ago when i went the same store to get new sim, that time they told that we cannot give u a new sim because "you don't have local aadhar card".

I will raise it in consumer help line that you people are ignoring customer's requedst or, trying to work in your own way. Even they don't have behavioral skills how to communicate with customers.

I want apology from ram.
Ashish kumar
[protected]

Dear sir,

This is to inform you that my jio no is [protected]. After using free service i was recharged 399 in the month of july 22nd/23rd, 2017. Its validity was 84 days for both talking & high speed internet 1 gb per day for 84 days. But before completing 84 days my high speed internet not functioning. I got message from your office to recharge again before completing 84 days. Kindly consider my case & take necessary action and inform me details through sms and activate my high speed internet at the earliest.

Regards

Prasanta narayan rout
Ramnagar, govt. Iti road
Rourkela-769004
Dist - sundergarh
Odisha
Mob - [protected]

Hello,

I have recharged a wrong number [protected] instead of the right number [protected] via amazon pay, reference number is #[protected].

I have recharged the ₹399 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right number.
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,
Deepak prajapati

I raise many request regarding slow internet speed and calls connectivity issue at my location (Guru road patel nagar dehradun) and every time they gave me solution of new site plan which was not stablish from last 7 months.

All my neighbor's with jio sim also face the same problem.

And this is my last service request (Sr00000dbmc9) if problem persist then i'm not going to recharge again. Even my all neighbor's will do same.

I also share netvelocity result and service request raised screenshot as attached.

I am facing another method of cheating by jio,
I made a payment of 399 on 21st july through upi and money was transferred to their account [protected]@icici but did not recharge my sim then i made another payment of 399 through payton and my sim was charged, since then i have written many mails and spoke to their service representative but they keep on repeating that payment was declined, then i sent them certificate from icici bank saying that payment has been credited to their account but they are neither refunding the money nor accepting the fact that it has been credited to their account.
It's scam i believe.
Reply

To whom it may concern,

We are the residents of sainik nagar, belgaum.
Would like of inform you about the installation of jio tower on the terrace of the residential building.
We are not sure what effects of radiations wehttps://questions.consumercomplaints.in/ are going to face.

Some of the people have also spoken with the person who allowed this installation to happen. But no action has been taken till now. And we also concerned corporation office, dc office, media and the police station also. Although all these effort no one i ready to take action againt the issue.
This may lead to serious health issues to the people living close by.

Tower installing at - new sainik nagar, ganeshapur road, post hindalaga, belgaum, karanataka - 591108

We would request to kindly take some immediate action and help the residents live a healthy life.

Your truly,

Residence of new sainik colony

Hi sir/madam,

I am kiran mai working in raheja mind space 5a hyderabad and we have a customer care person sitting in break room for selling dongles of jio. His name is mohammad zakir he saysand another person is rabindranath tagore. They both tricked me saying that my phone is compatable to jio card and i will get free mobile and internet service on my phone though i said that it is at&t and it will not work he said there will be a pin i[censored] but dongle with sim i will give u that and on top too k 100/- for old dongle that he is carring in his side pocket and took 1700/- in total from me including his old dongle. I never got to use my sim or dongle till date and it expired so please give back the money or 6 months free time as promised by your agent.
I know jio have a very good name agents like these spoil ur company reputition so please take care and i am too busy to give complaint on him so my jio sim also expired. Please take care of my issue i ca be reached at [protected]. I work for a reputed bank in good position. I am writing this as i am fan of mr. Ambani.

Dear sir,

I recently ported from airtel into jio, due to poor network connection in airtel. However, even in jio, i face the same network issue within my apartment complex (Not by apartment alone). Outside my apartment complex, i am happy with jio.

I have tested the signal strength within my apartment complex, and it varies but significantly shows -1 dbm 99 asu with now voice or data network.

There are 500 families in our apartment complex, and we don't get any network except vodafone. If this is fixed, many will port into jio.

Thanks and regards
Ravishankar r
+[protected]