Reliance Jio Infocomm Complaints & Reviews

My sim card is missed by me in hyderabad i purchase my sim from gujarat and now i want a new sim card on that number so?
When i want to jio office in hyderabad so they say me i can purchase my sim from gujarat and my family member was went to jio office they say that they want me there for new sim in that number and i had done a recharge in that sim more then for 3 months what is a way to collect my sim with my old jio number from hyderabad.
And if anyone has read this message so please reply me as soon as possibly

Highly unsatisfactory services and customer support by jio - i am writing today to complain of the poor service i received from your customer care service from september 17th and unresolved complaint till date. It is very annoying and i have wasted my 3 consecutive days on it and still didn't get the answer.
Your customer service team is creating negative customer experience which will effect on the customer engagement.
Problems your customer care service are not willing to solve:
My international roaming service is not working in australia.
Now in india, sep 17th, jio sim is not working “showing-no sim”
Sep 17th - sim changed at 6pm
Sep 18th -
Sim replaced again at 11am, 2nd replacement
Sim replaced 3rd time at 2:45 pm, resolution promised within 1 - 4 hours.
Evening, communicated that the sim will be operational within ‘48 hours’
Sep 19th -
Advised that the resolution is in progress, the sim will be active by sep
20th afternoon.
Sep 20th -
Advised that the sim number has been incorrectly entered by the jio shop
Finally advise, though very strange that due to the internation roaming, the
Activate has to wait till the expiry of international roaming.

Is this the way you deal with your valued/key customers. Is it possible to live without the phone in to days time. This is at the cost of my daily work.

Anirudh singhal
[protected]@aerobe.com

I have done topup on 13th september 2017 for rs.399, 28+28+28 days, my earlier topup is expiring on 19th sep, so top up was done on 13th, activated on 17th, after doing all these things also service is cut since 18th september. No is [protected], kolkata, at present iam in hyderabad, telagana. If the service is provided back for my topup will be helpful.
Mrs. Rajakumar,
[protected]@gmail.com

I have a complaint regarding my hidden / unclear usage of data from my account.
My jio number using in data card is [protected]

Please explain at least my usages on (Serial no 1 & 2 from my statement on 18th september 2017)

On 18th september 2017,
Timings from 16.16.02 to 19.12.47 total usage in the given time frame is 2720.647 mb.
Timings from 19.13.27 to 20.37.18 total usage in the given time frame is 960.714 mb.

The whole day we have consumed 920 mb. Remaining data (3 gb approx) is not being consumed by me.

I have called to customer care, they told me to send a mail with screenshots and attachments to [protected]@jio.com.
The customer care (199) & (198) is also useless.
I have sent mail to [protected]@jio.com.
But no reply from [protected]@jio.com.

Jio is providing data with cheap cost as well as with cheating service with data. (Showing more data usages).

I recharged rs399 in my postpaid jio sim. Transaction was successful. But i dint get my validity. My connection was stopped. So i called jio customer care. They said i did wrong payment. So it is in deposited credit balance. But that amount is not refundable and adjustable. They telling me to pay security deposit of rs 500 again. I said i can't pay. Then they said ur connection will cut. U can't use sim. Until u pay amount.

I need my amount. I'm complaining against it. Please make them to refund me the amount

Jio has not refunded my failure jio phone transaction lsbi[protected] (Ref no:fv000001uv28). Bill desk telling that money transferred to jio. Jio is saying that money has not received by billdesk. Sbi bank saying that billdesk claim ed money as successful transaction. Jio is not providing failure transaction tracking. And jiocare is not even idea on this case. Help me

I have recharge a jio no [protected] with 498 rs on 13/09/2017 at 4:35 pm. It's a postpaid no and i didn't know this. So the amount has been deducted from my bank account but it's not credited on that no. The transaction id is br0000dnq578.

Kindly resolve this issue.

I just migrated to jio and took up the prepaid plan rs.499 which has 1 gb data daily with 4 gb speed but the connectivity here is so poor that there is no internet connection it just goes off, what is the point of marketing your plans if your connectivity is so poor that the internet is lost and my phone battery gets drained. Also the major part is there is no basic network for receiving calls as well.

I will see for another 15 days else i will go for mnp, i wonder if you fool it people like us what you must be doing to other guys who cannot even log complaints

I am a jio user living in kotekkar, 3km from kumbla town in kasaragod district. (Kerala). There is a lot of jio user in my area. From the beginning of jio the internet and the call are in a terrible state because i do not have too much network signal in my location. Internet and call will have to go to kumbla, about 3km away. Jio users who live in the same area are still experiencing the same problem as jio recharge as me.
So it is easier to solve these problems as soon as possible
My no is [protected] (Jio) other number [protected]

I have a jio postpaid no. I have recharged 99rs prime membership, 400 security deposit and 303 pre on post recharge after customer care representative confirmation.
In july 29 i have made a recharge of 399, because customer care representative told me that if you make 399 recharge then it will be your base plan no postpaid monthly billing will be generated.

Now jio has generated my aug month postpaid billing of 300 rs.

When i have asked them via mail or calling to customer support to know why billing has been generated when i have recharged 399 pre on post after confirmation only on it will be my base plan and no billing will generate.

They are saying nothing can be done i have pay the bill.

Why i have pay bill, when wrong details to shared from their end.

Kindly take my complaint and escalate this complaint

I recharged rs.399 plan on my jio number. I am facing so many problems after i recharged.
Jio did not provided me fast 4g internet speed, it provided like 2g speed.
But when i get good speed then after some time like 10 15 minuets it's again work as 2g internet.
Jio cheat me because they don't give me 4g speed when i have 4g plan of rs.399.
Why they provide me 4g speed for a few moments when i m in a 4g plan.
Please report to jio for providing me a high speed 4g internet according my plan.

Dear sir i am using jio network [protected] but i am unable to used internet i complain so many time that there is no internet in my house location but there customer care and network team is not solved my problem and they asking that they solved my problem in 90days i say that than why i pay for 90 days u may free my internet service for 90 days they refused. When i ask for complain to trai they says kuch nahi honai wala. I request you to please take action.

Jio no-[protected]
Name-rajnish kumar
Mobile no [protected]

I have recharged my jio mobile number with 1101 ir pack on aug 25th and recharge was successful. After recharge i restarted mobile after 20 minutes and used the jio network for than 2 days in india (Total 7 days).

Sep 2nd i traveled saudi arabia, i am unable to get the network in saudi arabia.
I have followed the steps given by jio customer care to select the network manually and automatically but non of the network operator (Stc, mobily, zain) is allowing me to register to roam in saudi arabia.

"cannot register with the selected network, please try later"

Problem : ir pack activation is successful but ir services are not active.

Transaction ID - FV000001LS7K - Transaction got Failed through Jio mobile App but my Rs. 500 got deducted from my HDFC Bank Account on 24th August 2017.
Mobile no. [protected]
HDFC Transaction details - JHDF[protected]-BILLDKRELIANCEJIOINF.
I am yet to recive refund from Raliance JIo against my failed transaction.

Sir,
I am the customer of jio no [protected] but calling services are not provided to me from last three days causes problems to me and I recharged my jio no to rs 309 for renewing my plan but i am unable to call or receive the call.
Kindly resolve the issue as soon as possible.

Thanking You,
Mr. Gajendra Pathak
[protected]
[protected]

My jio. No is [protected]. I was having a sim since last 2 months but all of a sudden it stopped working so i got replaced it from palsikar colony indore centre they provided me sim no is[protected], inspite of 4 personal complents, on 198, the sim is not working, my complent no is co00000p6xs0. Dates 14.02 17.
. I feel that this jio is worst customer care. Network is showing but no calling and no data is working.
.

While pre-booking jio phone on 24th aug from jio.com website, the transaction was failed twice, however, rs. 1000 is deducted from my card and when i contacted jio customer care they advised to contact bank. Bank person confirmed that payment was processed successfully to merchant bank and advised to contact merchant (Jio). Now jio is keep on pushing back asking to contact bank and is not taking any action to resolve my issue or neither providing their payment partner details. I have also shared the failed transaction ids that i got from www.jio.com website.
Please help to resolve this & get my amount refunded.

प्रिय ग्राहक रिलायंस जिओ टॉवर के लिए
कॉल करे :[protected]
खाली प्लाॅट या अपनी जमीन पर टॉवर लग्वेए !
इसके लिए दीये नम्बर पर सम्पर्क करे.
whatup करे :[protected]

प्रिय ग्राहक रिलायंस जिओ टॉवर के लिए
कॉल करे :[protected]
खाली प्लाॅट या अपनी जमीन पर टॉवर लग्वेए !
इसके लिए दीये नम्बर पर सम्पर्क करे.
whatup करे :[protected]

Hi,
I m krishn kumar - jio costumer no. +[protected] facing few service related problems, i have submitted complaints for the same but still continue hence you are requested to have a look —
1.) to participate with "jio kbc play along" i m trying to send answer text message to 57666, but its not being sent "your message has no valid recipients" error coming.
2.) if i m calling to someone then call goes end automatically before to be conected
3.) network issue... Many times incoming call are not coming after a long time message come of miss calls of someones.
4.) voice clarity is not good while talking to someone on call.

I hope all these issues will be resolved so soon. This is my last complaint to you.

Thanks

[protected]
Krishn kumar

Several complaints had been already registered from my side on jio customer helpline portal regarding slow internet speed. They asked me to wait near about 3 months and still the problem is not sorted out. The speed is around 7-10kbps on the name of 4g. Hope for help from consumer complaint center. My residential address is secl korba chattisgarh.#jio4g