Reliance Jio Infocomm Complaints & Reviews

I had bought new jio wifi connection 2 weeks back. Speed is too slow (Less than 0.1mbps) that sometimes even google.com page is not getting opened.

As per discussion with jio customer care they have asked me to wait for 3 months to get this speed issue resolved.

I had already paid 4 months advance charges for wifi services.

If they cannot give service/internet then why are they selling new connections.
They should either refund my money for 4 months or improve speed.

Sir/madam, i have applied for reliance jio number few months back at chennai, chrompet branch, and got rejected. Since it is rejected on some unknown technical grounds, they confirmed me the refund. Last week, on september 21st, i got a message from jz-jionet that suggesting to collect the refund money, inr 99, from stores/jio retailer where i had applied for jio number against order number: no00002145ph. I went to the same store and requested to refund the money by showing the sms from jz-jionet. But the stores staff have refused to pay the money and said that my name is not in their record book and hence they are not responsible for the refund amount. I could not argue with them as their behavior was very rude and unprofessional. Never even willing to listen to my request. Finally i requested them to note my number and call me when you found the right record. Though initially neglected, they noted my number in a scrap note. Request the officials to look in to this seriously and take action to ensure the public or subscribers, including me, are getting their refunds. Also request to conduct an audit on the whole refund process at reliance chrompet branch in chennai and action on irresponsible staff. The below given details my further ease your investigation:
1. Applied for jio number [protected] and order number: no00002145ph
2. Date of sms, received from jz-jionet, suggesting to collect the refund: sep 21st 2017 at 6.26 am

Mobile tower is not coming from 1 month. My contacter is not contact me.my all work i panding . I m not working without mobile. So i am in problam. So plz help me.

I did a recharge of 399 in my jio no [protected] instead of 51 and the issue is that the no is already having the plan of 599 recharge and now after the recharge it had gone.so the thing is that I will loose both my money as well as my current prepaid plan .I didn't know that a wrong recharge would fetch this much of scenarios .

There is such a huge fraud they are doing, jio net. Even can't send msg over whatsapp by this everyone should be able to know how much # network is this even after complaining since more than 40 days they haven't fix the issues yet still saying they can't say how much time it will take... Bloody bast*rds mother #*er i'm personally suggesting to all that don't use this network i[censored] don't want to irritate yourself...

On[protected] i tried to book jiophone using bhim app. Cash from my linked account debited but then the response in jio site was transaction failed. When i contact my source of payment they told me that the amount successfully credited in beneficiary account. I tried to contact customer care executives many times and also email the details many times. But they told that the transaction is not found in my mobile number. Always reply the same dialog. I need a solution. Jio cheating many people this way. No solution for this issue. I have proper evidence to prove that my money debited. Attaching the transaction details. To get refund jio have to initiative refund process from there side.

Dear sir/ mam
This is bhishm prasad, ported my mob no ([protected]) from voda phone to jio in march/ april 2017. Since that i have been facing problem that vodaphone & tata docomo consumers are not able to call me (I am able to call to all consumers). Many times i have raised complain on customer care and email also but no body solved my problem. After frustrating i send the request for port my sim no to another on 23 september 2017. Then after i got a call from jio team and given hope that problem will be resolved within 3 to 4 working days but same problem is being faced by me. Plz suggest me where should i complaine? Because no body giving proper response. It is very same full matter that a problem couldn't be solved by so big company. I hope that, this complain will reach to valuable person who take proper action.
Tnks you very much it is true matter which i wrote here.
Best regards
B. Prasad
[protected]
[protected]

On seeing advterisements, i booked for jio phone on 25.8.2017 from my mobile no.[protected] at visakhapatnam and as per their instructions i paid rs.500 advance through sbi net banking vide sbi net banking reference inb reliance jio infocom bill_rejio1 payments and lsb[protected] gabwxn jfo dt.25.8.20217. When enquired jio company for delivery date of the phone, they are saying they have not received any payments. Hence i request enquire into the matter and see that i got a jio phone since i booked on 25.8.2017.

On wed, sep 27, 2017 at 1:46 pm, bibin mathew jose wrote:

But i couldn't get coverage? Since i paid for a service and not got any, how would you justify taking money from me?

Best,

Bibin.

On wed, sep 27, 2017 at 1:03 pm, jio care wrote:

Dear bibin,

I am sorry to know that you were unable to use international roaming service while traveling overseas.

I have checked your account and see that the service was activated.

Please note, we do not have a provision for refund or reversal of any recharge.

For further queries, you can write to us at [protected]@jio.com

Thank you,

Janet gaikwad

Team jio

— original message —
From: b*@gmail.com
Date: 09/26/2017 04:31 pm
To: [protected]@jio.com
Subject: re: service request id sr00000*

My phone number *

I enrolled for international roaming on 29th august for a trip to south africa on sep 1st but was unable to get reception in any place even though i was under ir plan. I have contacted customer care regarding the same multiple times (8 times) but with little or no help. They keep insisting that my plan is activated but i was not able to get any reception anywhere in johannesburg (Capital of south africa) and durban.

I paid for a service but have not received it. I am asking for a refund or give me credit for another plan.

Thanks

Bibin

I made jio recharge of 399 on "25/09/2017, 21:36:27" through online jio.com site. Transaction was declined with the reference no "br0000ecwm51". But money was not reverted to my account. When i contacted the jio customer care, there response is to contact the bank for it. And the bank clearly replied that money got deducted with jio and raise the complaint there itself.

When transaction declines its the responsibility of jio to revert money. Why should i go after bank and everything, if they are not capable of doing it, then why they are providing the online service at all. And the people working in the jio customer care are sense fellows i guess. They not even bothered to help customers at all.

Am not the first guy who is facing this issue there are many with same problem for whom the money is not reverted.

I applied for a jio sim with my adhar card document but unfortunately sim did not start and the retailer from where i took the jio sim declined for refund of 498₹. Please help regarding this. I have attached the message and order number and jio sim number.

*your jioexpress order is sucessfully placed for 24-sep-2017 at 12:00 to 13:00 hrs. Rider details will be sent when your order is out for delivery.
*no one came to deliver the sim and then i got the following message
*thanks "saurabh thakur". Your jioexpress order has been successfully home delivered.
*booked via adhar card from sector 3 vashi navi mumbai 400703

These is to inform y that mr ajay is talking very roughly and not intrested to work. I went to the gallery fr my sim replacement in mng and the mng staff told me that to visit in evening.in evening mr ajay told me to come in mng. These is been done with the customer with rough language. Pls look in to the matter and keep some good staff who r intrested to work and reply to the customers properly.

Sir plz give me my employee id and pass word my full name is yogesh bhagwan raut i am employee in jio telecom last 8 month i want my pf no also sir I will request you plz provide my employee ID and password as possible as soon I am waiting for many days ago I am employee in Jio telecom network but I was loss my job 1month ago my joining date is 26 Dec 2016 sir pls help me

When i purchase jiofi 2 from jio outlet at cbd belapur, sector 11, nbc complex, navi mumbai.400614.
Taking rs.2510 from me instead of rs.1999 and my connection no.[protected] and give only receipt of rs.1999 via mail and told give only cash because our debit card payment service server not working so i give cash from my icici bank atm and my request to you register complaint against salesman of jio outlet and refund my excess money rs.511.
Thanking you.

Dilip mohite
[protected]

/*extremely pathetic service by reliance jio store and jio customer service - need refund!!! */

Hello jio team/ consumer grievance team,

Service request id#1: sr00000cwju7
Service request number #2 : sr00000dav7b
Incident id # #9838906

Jio number : [protected]
Contact number : +91 - [protected]/ +91 [protected]

Please note that, i have escalated this issue long back as i have been given a wrong device by the store and i immediately intimated to reliance jio team,
And after getting advise from jio team, i went to the store, i showed them the email transaction and as jio team asked for claiming replacement from the store, i did that.

But as the store was not having the proper device, so they were not able to issue a replacement and committed the mistake.

Hence, i escalated this to jio team and asked for issuing refund by the store.

But nothing is happening as my time is getting wasted to get a solution for this long pending issue!!!

So, request you to please look into this issue and i need the refund for the wrong device and wrong plan was sold to me.

I will plan to buy the proper device from a authentic jio store because i was extremely harassed for this incident and still i am struggling for this.

Please help here and issue a refund!!!
Reason
1. The store did a fraud selling by convincing me to buy a wrong device
2. They misguided me by saying that jio-fi3 device is out of production and jio stopped manufacturing it.
3. They gave fraud advise by saying that the jiofi3 has some security issue and reset problem - which is wrong
4. They did not explain all the relevant plan and selected some different plan, which was not intended and expected as well.
It is just wasted my valuable time for last 15-20 days.

I was trying to payment for jio phone booking while making a transaction it shows that transaction failed but after some time i got sms from bank that your money has deducted 500rs i was trying to make payment through icici online banking so i prefer to chat with jio executives they also have no idea about refund process and time it'll take to refund the money which i deducted so please register my complaint and get me resolution as soon as possible. My transaction i'd :-
[protected]

I have tried to book jio mobile on 24.08.2017. The amount of rs.500/- deducted vide no. Is sbipg ku[protected]reliancejio. But after deducting the amount i have received reply that please try again. But i tried to book again but again they are telling me to deduct rs.500/-. So i have changed my mind and decided not to book mobile online.
But till date my above amount has not returned by reliance jio authorities.
Kindly do the needful
Ashok shinde
Mob. No.[protected]/[protected]/[protected]

I bought the new sim if jio on 13 th september. It started working on 19 th. And i am sorry to say till today i am not getting proper services. Out going calls are improper. I am even facing difficulties in receiving the calls. I complained on customer care. But it was all useless. Kindly do something in this regard.
Thanking u.
Amrit rajdev c/ o mr. Gyanchand rajdev
106/89 gandhi nagar, p. Road kanpur.
208012 ph. [protected]

Sir/mam
In my area vill barka post barka distt singrauli m. P.486669 jio tower is available but the company did not start the tower network. Many people have jio sim and smartphone but the are unable to use this. There is no 4g network in this area and the jio tower install before 4 months but they do not stard the tower network.
Kindly sir as possible please check and start tower network.

Ajay, contact:[protected] vill+post barka distt singrauli mp 486669