Reliance Jio Infocomm — request to refund rs. 399.00

My jio no is [protected].I had recharged my said no. by Rs.399/- on 22/09/2017. but I could not avail the services due to jio infocomm negligence.
I sent many mail to jio.com but they didnot show interest.
Hence i request you to interfere in the matter and refund me Rs. 399.00 as soon as possible.
I am attaching email conversations
Dear Abhishek,

I am sorry to know that you are unable to get a replacement SIM.

I have escalated your issue with our team. Our team will reach out to you with the resolution at the earliest.

For further assistance, you can write to us at [protected]@jio.com.

Thank you,

Vivek mange

Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 10/20/2017 03:44 PM
To: [protected]@jio.com
Subject: Re: Fwd: Re: Network not available on my jio no [protected] [#10228105]

The address is--
Jio Store,
Baba Prime building, behind Shreeram Petrol Pump, Ulhasnager -- 421004
Dist- Thane
Maharashtra

On Oct 16, 2017 17:53, "Jio Care" wrote:
Dear Abhishek,

I am sorry to know that you are unable to get a replacement SIM.

I request you to share the following details so that we can look into it:

Name of the store where you visited:
Complete address of the store:
Looking forward to your response.

Thank you

Sachin Mishra

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 10/16/2017 04:07 PM
To: appellate.[protected]@jio.com
Subject: Fwd: Re: Network not available on my jio no [protected] [#10228105]

I went many times to jio dealer at Baba prime Building & requested him for sim replacement but fail. What should I do?
[protected] Forwarded message[protected]
From: "Jio Care"
Date: Oct 11, 2017 15:12
Subject: Re: Network not available on my jio no [protected] [#10228105]
To:
Cc:

Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

I regret to inform you that we do not have provision to refund or transfer the amount once recharge is done.

Please be informed that you can replace the SIM at any Jio store. I request you to visit the same Jio store to get the SIM replaced.

I appreciate your time and patience.

For further queries, please write to us at [protected]@jio.com

Thank you,
Rajkumar Yadav
Team Jio

--Original Message--
From: [protected]@gmail.com
Date: 10/11/2017 12:11 PM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

I have already send you the address of jio store in my previous mail, but on your request I am sending the same once more.The address is Jio Store, Baba Prime Building, Behind Shreeram Petrol Pump, Ulhasnagar-421004, Dist-Thane, Maharashtra. I have not ask the name of representative and it is not possible for anyone to note date and time of every action performed by him. Asking silly questions instead of solving the problem shows your inability.
The matter is that how much you are interested to solve the problem. I would like to request you once more that, either you give instructions to Jio store situated at above mentioned address or any other Jio store in Ulhasnagar and send me a conformation message with full details like address, contact no., etc, so that I am able to show him this mail for replacement of sim or If you are not able to replace my sim as soon, please refund Rs.399.00 to my bank account.
Thanks.

On Wed, Oct 11, 2017 at 9:12 AM, Jio Care wrote:
Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

Please send us the details of the Jio store you visited:

1. Name of the representative whom you interacted with

2. Name of the store manager

3. Date and time when you visited the store

For any other assistance, please write back to us on [protected]@jio.com or call us at 199 from a jio number and[protected]tollfree) from any other number.

Thank you,

Rohit Sharma

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 10/11/2017 01:12 AM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

In continuation of my previous email and your guideline for replacement of sim on my current location, I would like to say few things.
When I went to nearest jio center (situated at Baba Prime building, behind Shreeram Petrol Pump, Ulhasnager-- 421004 Maharashtra) the dealer said me that, the Sim can not be replaced here because of it is of other state Sim. Now in this situation I would like to request you either give instructions to jio center (Baba Prime building) for replacing my Sim or refund the amount Rs.399.00 to my bank/paytm account as you deem fit.


On Sep 28, 2017 9:36 AM, Jio Care wrote:
Dear Abhishek,

I am sorry to know that you are unable to use Jio services.

As you are unable to use the Jio SIM in any handset, this might be the SIM related issue.

For this, I request you to visit our Jio Store for getting your SIM replaced. You can visit any of the nearest Jio store to get your SIM replaced in your current location. Please carry the required documents.

You can locate our Jio Store by visiting www.jio.com followed by ‘Find a store’.

I appreciate your time and patience on the matter.

For further queries, reply to this mail or visit us at www.jio.com

Thank you,
Madhuri Sharma
Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 09/27/2017 11:48 AM
To: [protected]@jio.com
Subject: Re: Network not available on my jio no [protected] [#10228105]

In continuation of my email and your reply I would like to say few things.
I have followed all the instruction issued by your customer service. The sim is not active, not only in my hand set but also I tried in my friend's hand set even in that. Whereas my friend's SIM is active in my mobile. So it is very much clear that the problem is with SIM.
As I had bought the SIM in native place and my job is near Kalyan in Maharashtra. I can't go home town for sim replacement. You may understand the situation. I would request you to allot me either new SIM of same no. with the balance of my old SIM or any new no. with the balance of my old no.
Thanks.


On Sep 25, 2017 00:19, "Jio Care" wrote:
Dear Abhishek,

We are sorry to know that you are unable to use our services.

Please check the steps mentioned below to fix the coverage issue:

Ensure that your handset is a 4G compatible handset. You can check the list of compatible handsets on www.jio.com
Ensure Jio SIM is in SIM slot 1
Data routing/selection is done through Jio SIM. You can do this via the SIM management option in your phone settings
Device network mode is Auto Mode (LTE/WCDMA/GSM) or (4G/3G/2G)
Airplane/Flight mode is disabled
Ensure data roaming is enabled
After performing the above steps, please restart your handset once. This will refresh the network connection.

If the issue persists at all locations, we advise you to use your Jio SIM in any other 4G enabled handset & check for network bars. If it works, it indicates that the issue might be with your handset. In this case, we suggest you to get your handset checked.

In case the network bars are still not visible, there may be a possibility of SIM card being faulty. For this, I request you to visit our Jio Store for getting your SIM replaced. You can locate our Jio Store by visiting www.jio.com followed by ‘Find a store’.

Please ensure you carry Aadhaar card - for eKYC.

If the issue is at a particular location, we request you to reply to this email with the following details:

Which number you tried calling:
Date of Issue (DD/MM/YYYY):
Time of Issue (HH:MM, AM/PM):
Handset Model:
Alternate Contact No:
House No:
House Name / Building Name:
Street / Village:
Locality / Tehsil:
City/ District:
Landmark:
State / UT:
Pin code:
For any other queries, you can write to [protected]@jio.com.

Thank you,

Prashant Balla

Team Jio

Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify Jio immediately by contacting [protected]@Jio.com and delete this message and any attachments from your system.

Virus Warning: Although Jio has taken reasonable precautions to ensure no viruses are present in this email. Jio cannot accept responsibility for any loss or damage arising from the use of this email or attachment.

--Original Message--
From: [protected]@gmail.com
Date: 09/24/2017 11:55 PM
To: [protected]@jio.com
Subject: Network not available on my jio no [protected]

Due to device problem I could not use my jio no past 3 months approx. On 22.9.17 I consulted jio care to know my sim status. She told me, my said sim is in active position & suggested me to recharge Rs.399 to avail jio service. On the same day evening I recharged my no. But till date I am not able to access jio service bcz of my sim shows emergency service/call only. Plz help as soon as possible. My another no is [protected].Thanks