Reliance Communications Complaints & Reviews

Respected Consumer Forum, I Akshat Mandloi, Research Analyst of 108 Emergency Services project would like to bring into the notice that we people received a bill of 1800/- Rs. against the Internet usage of one month The previous bill amounts were 300/- and 200/- respective as the services were not proper and the connection was not functioning for many days. We people registered the complaint at reliance customer care but the did not provide the satisfactory answer to our concerns. Please find the trail of e-mail communication between us and reliance customer care below and give a kind peruse to our complaint. [protected] Forwarded message[protected] From: Akshat Mandloi <strap.[protected]@gmail.com> Date: Fri, Mar 27, 2015 at 2:47 PM Subject: Re: <.FW.>'Reliance=[protected]' RCOM Order Acceptance Letter To: [protected]@relianceada.com Dear Madam, As mentioned in your last mail Service were terminated on[protected] and again you mention that services were terminated on[protected] . • How a single service can be terminated twice ? • Asked for the CDRR report, not been provided by you so far • Difference in the billed amount of previous month and the last bill has not been justified by you so far As assured kindly provide the satisfactory answer to the concerns, we will pay the outstanding after reception of a satisfactory reply. On Fri, Mar 27, 2015 at 11:56 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Mandloi, This is with reference to your e-mail dated March 26, 2015 for your Reliance Fixed Line Phone number [protected], regarding the billing issue. We regret the inconvenience. As checked in the system your service has been cancelled from our end[protected] and in the bill you have been charged till[protected] itself. Hence their is no error in the bill and we request you to make the payment of Rs.1, 870.20/- at the earliest. As checked in the system, your services has been cancelled from our end on[protected] and also we have charged you till the termination date. Hence, no error in the billing. If any issue persist, kindly write to us. Thank you for choosing Reliance. Regards, Drishti Punjabi Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: • Phone:[protected] from any phone (Toll free) or • [protected] from any phone. • Email: [protected]@relianceada.com • Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve! Simply log on to www.reliancebroadband.co.in and click on Utilities >> Quick Resolve to download! You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication. The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Akshat Mandloi (strap.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Thursday, March 26, 2015 02:13 PM Subject: Re: <.FW.>'Reliance=[protected]' Fwd: RCOM Order Acceptance Letter Dear Madam, As the issues were associated with not functioning of broadband for many days and also irregular reception of billing amount we are having following concerns:- • The past bills were below 300/- Rs., How come a billing amount increased up to 1500/- • Please share the CDRR report with us, As the Broadband was not functioning for many days • Number of complaints registered by us were not resolved on priority • The customer care on the Helpline number gave different information but the local vendor deliver different information to us • We got waiver on past two bills, why not on this bill? Kindly sort out these concerns on priority, we will pay the bill once, we get a satisfactory answer on them. On Thu, Mar 26, 2015 at 11:46 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Mr. Mandlo, This is with reference to your e-mail dated March 25, 2015 for your Reliance Fixed Line Phone number [protected], regarding the billing issue. We regret the inconvenience. The current outstanding amount is Rs. 1, 870.20/- and we request you to make the payment at the earliest. Thank you for choosing Reliance. Regards, Komal Dakare Officer-Customer Care Reliance Communications Limited. For additional product and service related information, you may contact us via any of the following means: • Phone:[protected] from any phone (Toll free) or • [protected] from any phone. • Email: [protected]@relianceada.com • Website: www.rcom.co.in Facing trouble connecting to your Reliance Broadband? Fix it yourserlf with Quick Resolve ! Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. From: Akshat Mandloi (strap.[protected]@gmail.com) To: [protected]@relianceada.com ([protected]@relianceada.com) Date: Wednesday, March 25, 2015 02:40 PM Cc: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Fwd: RCOM Order Acceptance Letter Dear Service Provider, Today I received a call that I will be summoned in the court of law for non payment of the bill amount. Would like to share the trail mail where I specifically mentioned that I did not receive any final remark on my mail against the query I raised regarding my billing amount. [protected] Forwarded message[protected] From: <RCOMBB.[protected]@relianceada.com> Date: Tue, Feb 3, 2015 at 8:46 PM Subject: RCOM Order Acceptance Letter To: STRAP.[protected]@gmail.com Dear Customer, We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us. As requested, termination process is initiated for the subscriber ID [protected]. Kindly note the rental of your service will be stopped from[protected]. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him. Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement. The collection of the equipment may take 7-10 days depending on your availability. You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification. Regards, Yours truly, Reliance Customer Care [protected] Forwarded message[protected] From: Akshat Mandloi <strap.[protected]@gmail.com> Date: Wed, Feb 4, 2015 at 10:05 AM Subject: Re: RCOM Order Acceptance Letter To: RCOMBB.[protected]@relianceada.com Dear Service Provider, We never made any request for termination of services. We had an issue running regarding the bill amount, which has not been sorted. Kindly look into the matter. -- REGARDS, AKSHAT MANDLOI SIHS (Pune)

Dear Sir. I recharged of 30 INR dated 24/03/2015 and 50 INR dated 26/03/2015 on my CDMA mobile no. [protected]. My both balances has been deducted wrongly. After a long try on customer care no. 198, Today I contacted and told to your representative name Mr. Swatantra. He confirmed me that I will get my all wrongly deducted balances very soon, In spite of that once again my balances has been wrongly deducted. I have not subscribed any service on my mobile. I am fail to re-communicate on 198. Right now I am confused about the refund of my all wrongly deducted balances. I am requesting for that refund and ask to you what should I do?

Dear sir/ madam I bought ZTE n919d smartphone from ebay which was delivered to me on 19th March I inserted my cdma sim with mobile no [protected] in it. But no data was given to me. I called up[protected] they told me to charge with 13 rs I did the same still no data benefits were provided to me. I was given complaint no[protected]. I called up again now they told me mine is prepaid no they can't help me, I called up 198 no help still. I called up today[protected] they told me my offer is activated on my sim [protected]‎ on 25th march. But still i'm not able to use the benefits‎. Plz help me out. Meid no - cdma: A1000035C1xxxx IMEI NO - GSM : [protected]xxxx update;; i recieved a message on 26th march Dear reliance customer with refrence to your sr no[protected] offerrecharge benefit has been updated in your account.thanks but still i'm not able to use my 3g data god save Anil DhiruBhai Ambani thats why company share has got down from 700 rs to 60 rs only

I had same issue earlyer in last month its solved at that time but the same issue arrises again. Issue: My internet pack is active but after using internet my free internet data remains same and my main balance deducting. i have contact lots of times to reliance customer care but still my issue will not solve. please help me. I want my money refund and solving that issue ASAP. Reliance no: [protected] Vinod Dhadiwal Nashik Road. Mob: [protected].

My self md salaudin & my mobile no [protected]. date 22/03/2015 Recharge Easy RS. 210 full talk time & tariff power Rs. 68...till date not Received recharge amount. i will contect reliance customer care...4 times...customer care reply call after 30 miniute...call after 30 miniute. try for contect customer care but my number not forward customer care executive...i am tired reliance com customer care service... Plz return my amount or sent my Balance RS. 210+68 Thanks Md salaludin [protected]

You are providing the worst services to the clients. After listening to 3 times for 11 minutes your IVR I was unable to reach your service executive. My recharge was done by mistaken. Hence wanted to payout that balance to bank account again. My details are:[protected] Name: Vijay Totlani DOB:[protected]. I want to undo that amount to my account again of my last recharge of Rs. 85. Kindly refund with an immediate effect Recahrge details: Recharge of Rs. 85 for [protected]. Using freecharge app and transaction from sbi account. Kindly refund.

Sir I had recharged my cdma reliance mobile. Without my using all amount they deducted. When approached to his toll free number 198. They don't want to help. Sir this is a very sadfull without using that one all the amount deducted. Plz help

BED SERVICE IS VERY SMALL WORD FOR U…. Sir, my reliance GSM mob no is [protected] I have not activated any VAS OR any services on my mob. But reliance is regularly cutting my balance. This is totally illegal and unethical on reliance part. I kindly request u to immediately deactivate these charges n stop charging me for something i have not subscribed. Return my money as well. Whenever i call to the customer care, they were not talking very well and every time they put my call on hold….or they told me about your server is down so, i never knows about my deduction…. And on 25th feb 2015 i had approx 135rs balance but after its ZERO rs. on 27th feb 2015 i recharge of rs 70 so now its 4rs balance…. thats not it… in between dec 2014 TO feb 2015 in three months 40, 40, 250, 135, nd 70rs deduction from my balance… ””AND NOW ON 25TH MARCH 2015 I HAD RECHARGE ON 150 Rs. AND I JUST SENT 1 SMS, THEN ALSO RIGHT NOW MY BALANCE IS JUST 0.12 Paisa. WHERE IS THE 150 Rs BALANCE. So, I JUST WANT MY BALANCE BACK.”” YOUR RELIANCE SERVICE IS REALLY BEGGARS… ”YOU ALL RELIANCE PERSON’S ARE BEGGARS…..” Since last 8 year i used reliance.. so i m genuine customer of yours…. BUT now i think about portability…. So just say about my revert back balance….

BED SERVICE IS VERY SMALL WORD FOR U…. Sir, my reliance GSM mob no is [protected] I have not activated any VAS OR any services on my mob. But reliance is regularly cutting my balance. This is totally illegal and unethical on reliance part. I kindly request u to immediately deactivate these charges n stop charging me for something i have not subscribed. Return my money as well. Whenever i call to the customer care, they were not talking very well and every time they put my call on hold….or they told me about your server is down so, i never knows about my deduction…. And on 25th feb 2015 i had approx 135rs balance but after its ZERO rs. on 27th feb 2015 i recharge of rs 70 so now its 4rs balance…. thats not it… in between dec 2014 TO feb 2015 in three months 40, 40, 250, 135, nd 70rs deduction from my balance… ””AND NOW ON 25TH MARCH 2015 I HAD RECHARGE ON 150 Rs. AND I JUST SENT 1 SMS, THEN ALSO RIGHT NOW MY BALANCE IS JUST 0.12 Paisa. WHERE IS THE 150 Rs BALANCE. So, I JUST WANT MY BALANCE BACK.”” YOUR RELIANCE SERVICE IS REALLY BEGGARS… ”YOU ALL RELIANCE PERSON’S ARE BEGGARS…..” Since last 8 year i used reliance.. so i m genuine customer of yours…. BUT now i think about portability…. So just say about my revert back balance….

Some day before i wrote an issue here on this site as below I change my one of my postpaid connection ([protected])to Airtel, Due to request rejection a guy at web world said me to deposit advance amount equal to a bill that will be refunded with security deposit by cheque. But after 5 month it is not refunded, One month ago I wrote to customer care they also said to me it will be refunded in next 3 days, but still waiting for refund.My Mobile alternet number is [protected] After the above post i got call from Reliance and they told me the above mentioned number is not in your name and was not postpaid connection. So a copy of bill i got is attaching here for ref.

Sir, i am using reliance Internet connection. my network number is [protected]. Since tomorrrow my net connections was not working and I recharged my number on 08 Marchi 2015 of Rs.147 and I got 3 Gb 2G data and a validity of 30 days but now it is showing that I don't have any data balance on 25/03/2015. How can it be possible and I don't have used the entire data which i was given..And my account balance was also deducted. So Please take necessary action and try to solve the problem as soon as possible. Thanking you, with regards, Manish

A message of khas offer (150/- ke e-recharge par Rs. 195 ka talktime) was sent on my mobile no. [protected] on 20/03/2015 which I got recharged on the same date. But the benefits of the offer was not given for which I had complained the in the Reliance Customer Centre, Vadodara (request no.[protected] on 21.03.2015. I had also dialed '198' hundreds of times but no communication took place until on 22nd or 23rd of March, 2015 if I can remember which promised me to resolve the problem within 3 hrs. But till date no solution has been given. I am sorry to say that this problem has occured several times and your customer service has failed to be upto the mark. Please resolve the problem at the earliest. Thank you. Anjani Kumar, Mob. no. - [protected].

I made rs 36 recharge for std calls on my phone number [protected] 26thmarch 2015 according to which std calls are charged 30ps per min but instead of doing this recharge I m charged 64 ps per min for every std call .and this technical mistake is being happening third time in a month .I want a detail resolution of this problem as soon as possible .calland my money back

Our phone no.[protected] complaint registered on dt. 09.03.2015 on 198 comp. no.[protected] even after given 4- 5 times reminder problems not resolved of the adepter problem as well some of keys of instrument not working Pl solve it immediately Alternative cont no is +[protected] Regards, Atul Patel

I am using reliance cdma post paid no [protected] form last 8 years. Now i am facing network connectivity problem from last one month and customer service of reliance is very poor. You are requested to take necessary action immediately. With regards s c agarwal 3410 GF Mahindra Park Rani Bagh Delhi-110034 (m)[protected] email [protected]@gmail.com

Hello, I am completely dissatisfied with Reliance Customer Care. My complaint no. (with Reliance) is[protected] and I am unable to connect to HSD network (Reliance 3 network) for > 1 month. Customer care call centre always reply the same crap that their network experts team is looking into it and it would be resolved very soon. Is there any legal way to get this done or at least force Reliance Communications to take their worst Reliance 3 prepaid data card (as there is no use of that piece of if I can't connect using it) and pay me my money. Please help.

My mobile number is [protected]. I am from Patna. In my area internet speed is too low in H+ Network. Maximum browseing speed is 1K/s. And also facing week k network problems. So please resolve my problem . I face this problem from long time. My area pin is 800023.

I had recharged my mobile number [protected] (phone samsung galaxy tab-4) with net-pack worth Rs177/- on[protected]. But I am unable to connect the inter-net. The matter was brought to the notice of customer care. The problem was sorted out immediately on[protected]. The same problem occurred from the next day. Today again I contacted the customer care but the person named Ashim talked in a very rude and hurting manner. I feel a person appointed for this work need to keep patience and sort out the problems. My problem is not sorted out . Kindly look in to the matter and resolve the problem as early as possible.

i want to compliant again reliance broadband. that they are demand us un used net bill amount. last sep-2014 to till we are not using net connection, & also they are stop there services, but still they are demand such amount rs. 1600/-.. I request him that kindly terminate my services but they are terminate and also when we are calling there toll free no. they are giving us waiting 45 minit too long. and before 4-5 days they call us and told they if we are not paying the due amount so they are going to cot. kindly help us.

My Id is[protected], I have suffered huge loss from October, November, December 2014 & January, Februrary 2015, due to the Reliance Service Technician at kottayam, Kerala ceased the service in connection with broadband wired Internet. Besides, complaint regarding the non-getting of net connection through online, the customer care executive was not in a position to attend the call and a reply only received “ the executive is very busy. Hence I am constrained to stop business from March 2015 due to the non-getting of the Reliance net connection during the said month. The monthly subscription for Rs.2920/- has been paid for the said months without break.( Total amount Rs.14, 600/-)An amount of Rs.30, 000/- will come for a month for the smooth functioning of my firm.Therfore, a loss of Rs.1, 50, 000/-will come from your end due to the non getting of internet connection during the said period. Hence I request to pay Rupees one and half lakhs (Rs 1, 50, 000/-) for my loss unless I am constrained to file a case at consumer court.