[Resolved]  Reliance Retail Limited/ Reliance Fresh Limited — Forsefully selling by sales person

Address:

Kolkata, West Bengal

To Date:[protected] The Manager Reliance Retail Limited (Formally Reliance Fresh Limited) Diamond City North Mall, Shop No 6F-1, 2, 10&11, Sector Floor, 68, Jessore Road, Kolkata, West Bengal, Pin-7 Sub: Replacement of Sony Xperia E4. Sir, I like to inform you that on14th May I purchased a Sony Xperia E4 Mobile from your Reliance Store, CIN no. UD1100MN1999PLC120563, but sorry to say that it was not that phone for that I have gone there . When I was enquiring about the other phones one sales man of your shop came and provide me some wrong information relating to this above mentioned phone to show that this phone is better than other phones. I did not know that he was the sales boy of Sony company, I trusted only your brand name of Reliance and no provoking is allowed here it was my faith. For assuring me he said many thing from that some are: 1. He said that there is no provision in the shop to see phone specifications and no internet connection is there to compare the rate, he also said that if I am unhappy with the product I can return it within 7 days of period exchanging other one. 2. Your sales boy said me that this phone has a 8 GB internal Memory. 3. Your sales boy said that the 5 Mega Pixel camera of Sony gives same quality of photography as like as 8 mega pixel camera of other phones, but after comparison I felt that it is not true. 4. In market there is only two brand Sony & LG who have the IP display, by which we can see mobile display even under the sunlight as said by your Sales person. 5. The software version of Sony Xperia E4 may be upgraded to lollypop. But feeling some wrong I was returning to my home as it was 9.35 pm and shop was preparing to close for the day. Stopping me he said that “Ok this has a Rs.1990/- offer that I will give you” and also said that this can be availed for this that day only and he want my ATM debit card as the shop was shutting down. Understanding nothing I gave him the ATM Card and went to the cash counter, They swipe the ATM card and asked me to enter PIN I did the same after that I felt that I did the wrong as they gave me a flip cover amounting Rs. 1990/- in market it can be purchased by Rs. 150 only and they did not add the points to my reliance card also, so I denied to purchase the same but they say that It is not possible as billing has been done. Finding no other way I denied to sign the ATM voucher as I was not satisfied with the product.They kept the ATM voucher with them without signing and said that it does not a matter. As there was no other customer in the shop so I was in hurry to be off from the Complex. In between this time I was not in Kolkata so I was not able to communicate with your office. As your sales boy advised me to use the phone to see performance and if not satisfied return it to this store. I used it and noticed that : 1. Battery backup is very poor, after 100% charging when I unplug the charger within 5 minutes 1% of charge has fall down in idle position. 2. Sony Xperia 4 dual have not 8 GB Internal Memory. 3. Camera is not as good as said by the sales man and Panorama mode of this phone is very difficult to shoot. 4. In 3G network it is not work properly, very slow and buffering. 5. Your Sales personal said that this has a LED display but it is built with LCD display, 6. A software by that the music information can be changed is not working properly, as I noticed that after sometime the changed info has been replaced by the old information. 7. Office suite is not working with Pdf. Files other application which are from android are not working properly like WPS office. 8. IP of display is not working better under the sun light than the phone those have no IP display and after web searching I came to know that there are several company who have the IP screen 9. This phone software could not be upgraded to Lollypop. Some other features may not be available with this phone but it is not possible to find out within a couple of days in my busy schedule. In this circumstances I request you to replace my Xperia E4 Mobile with other Mobile. I believe that you will try your level best to keep my faith on your Brand ‘Reliance’. Thanking You. Yours faithfully. Subhendu Sen Mobile No. [protected] 32 Shreema Road, Uttar Rabindra Nagar, DumDumCant-65