Reserve Bank Of India (RBI) — ATM TRANSACTION FAILED

Monday, 21 April 2014 INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING The Bank Name: Indian Bank Customer Name: G .Venkata Subbaiah Bank Account Number: 96xxxxx70 Transaction Amount: 10, 000 Date of transaction: 15 November 2012 ATM Location or Website transaction occurred: Lakshmi vilas ATM bank Tirupathi, Andra Pradesh Other information on the issue: I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Excess Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and resolve at the earliest . With regards G.venkata subbaiah (Tirupati, Andhra Pradesh, India) at 01:28 Location: Tirupati, Andhra Pradesh, India 24 comments: Anonymous31 May 2014 at 15:59 from: DBS Hyderabad to: "[protected]@rbi.org.in" cc: "[protected]@gmail.com" date: Wed, Jun 5, 2013 at 5:33 PM subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg.., mailed-by: rbi.org.in Dear Sir Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action. with regards Geeta K.Prasad Assistant Manager DBS, Hyderabad ________________________________ From: Prasad, Geeta Krishna Sent: Wednesday, June 05, 2013 5:17 PM To: DBS Hyderabad Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Subrahmanyam, R V R S Sent: Friday, May 31, 2013 12:17 PM To: Prasad, Geeta Krishna Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., RVRS Subrahmanyam AM, RBI, DBS, Hyderabad ________________________________ From: Karan, Vinay Sent: Thursday, May 30, 2013 5:06 PM To: Meena, D K; Shankar, S Cc: Subrahmanyam, R V R S Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear Sir, I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end. Regards, Vinay karan DGM, HRMD ________________________________ From: Sahu, N K Sent: Thursday, May 30, 2013 5:00 PM To: Karan, Vinay Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Gnithesh Gattamaneni [[protected]@gmail.com] Sent: Thursday, May 30, 2013 7:13 AM To: Sahu, N K Subject: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear sir/Madam Sub: ATM transaction failed dated: 15.11.2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and give valuable suggestion. With regards G.venkata subbaiah Customer details: Name: g .Venkata subbaiah A/C no:[protected] Home branch: Indian bank, pallipet branch, TAMILNADU Card no:[protected] Mobile no: +91 [protected] Mail id: [protected]@gmail.com [protected][protected][protected][protected][protected][protected] from: IND MAIL to: "[protected]@gmail.com" date: Thu, Mar 28, 2013 at 6:08 PM subject: Your email regarding ATM transaction mailed-by: indianbank.co.in With reference to your email dated 22/03/2013 We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider. This is for your information. WITH REGARDS. CO/CSC [protected][protected][protected][protected][protected][protected] ! Report Spam Reply Anonymous1 June 2014 at 03:20 ATM transaction failed dated:15.11.2012 Reg..., from: DBS Hyderabad to: "[protected]@rbi.org.in" cc: "[protected]@gmail.com" date: Wed, Jun 5, 2013 at 5:33 PM subject: FW: sub: ATM transaction failed dated: 15.11.2012 Reg.., mailed-by: rbi.org.in Dear Sir Please see the trailing mail relating to failed ATM transaction, wherein the card issuer bank is Indian Bank. In t/o Para 2(a) of Circular DPSS.PD.No.2632/02.10.002/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action. with regards Geeta K.Prasad Assistant Manager DBS, Hyderabad ________________________________ From: Prasad, Geeta Krishna Sent: Wednesday, June 05, 2013 5:17 PM To: DBS Hyderabad Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Subrahmanyam, R V R S Sent: Friday, May 31, 2013 12:17 PM To: Prasad, Geeta Krishna Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., RVRS Subrahmanyam AM, RBI, DBS, Hyderabad ________________________________ From: Karan, Vinay Sent: Thursday, May 30, 2013 5:06 PM To: Meena, D K; Shankar, S Cc: Subrahmanyam, R V R S Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear Sir, I am forwarding the complaint received by Shri N.K.Sahu, GM Kolkata Office who was earlier posted at Hyderabad for necessary action at your end. Regards, Vinay karan DGM, HRMD ________________________________ From: Sahu, N K Sent: Thursday, May 30, 2013 5:00 PM To: Karan, Vinay Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., ________________________________ From: Gnithesh Gattamaneni [[protected]@gmail.com] Sent: Thursday, May 30, 2013 7:13 AM To: Sahu, N K Subject: sub : ATM transaction failed dated :15.11.2012 Reg.., Date: 30.05.2013 Dear sir/Madam Sub: ATM transaction failed dated: 15.11.2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and give your valuable suggestion. With regards G.venkata subbaiah Customer details: Name: g .Venkata subbaiah A/C no:[protected] Home branch: Indian bank, pallipet branch, TAMILNADU Card no:[protected] Mobile no: +91 [protected] Mail id: [protected]@gmail.com Reply Anonymous20 July 2014 at 02:32 ATM technical expert’s report Sub: Ten thousand rupees wrongly debited in Laxmi vilas ATM bank, Tirupathi, Andhra Pradesh, INDIA dated 15.11.2012 Reg.., from: Sarah Matta to: "g.venkata subbaiah" date: Mon, Jun 10, 2013 at 10:18 PM subject: RE: MOBILEMONEY Homepage Contact mailed-by: mobilemoney.net : Important mainly because of the words in the message If amount was taken out of your account, you will need to file a dispute with your financial institution. Many Thanks, Sarah Matta MOBILEMONEY 941 Calle Negocio San Clemente, CA 92673 P[protected] x 208 F[protected] [protected]@mobilemoney.net -----Original Message----- From: g.venkata subbaiah [mailto:[protected]@gmail.com] Sent: Saturday, June 08, 2013 6:03 AM To: [protected]@mobilemoney.net; [protected]@mobilemoney.net; [protected]@mobilemoney.net Subject: MOBILEMONEY Homepage Contact Name: g.venkata subbaiah Email: [protected]@gmail.com Phone: +91 [protected] Comment or Question: I had requested withdrawal transaction ten thousand rupees one time only, I am not able receive cash, but debited ten thousands from my account .so as per ATM EJ proof 1st trans RESP:65, 2nd transaction RESP:00, from financial institution comment is transaction is successful, actually transaction failed .which are correct ? Please give your valuable suggestion Customer details: Name: g. Venkata subbaiah A/C no:[protected] Home branch: Indian bank, pallipet branch Tiruvallur (DT) Tamilnadu Mobile no: +91 [protected] E mail ID: [protected]@gmail.com Transaction details: Date: 15.11.2012 Time: 12.40pm ATM bank: Laxmi vilas bank Place: Tirupathi, RTC bus stand State: Andhra Pradesh Wrongly debited amount: ten thousands Reply Anonymous25 July 2014 at 00:45 from: Donde, J D to: "[protected]@gmail.com" date: Fri, Aug 30, 2013 at 4:32 PM subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank mailed-by: rbi.org.in : Important according to our magic sauce. Madam/ Dear Sir, We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course. Regards, J D Donde Manager Customer Service Department, Reserve Bank of India, Central Office, Amar Building, 1st Floor, Sir P.M.Road, Fort, Mumbai – 400 001 Reply Anonymous27 July 2014 at 06:13 from: Donde, J D to: "[protected]@gmail.com" date: Fri, Aug 30, 2013 at 4:32 PM subject: Representaion against BO Chennai in connection with your complaint against Laxmi Vilas bank mailed-by: rbi.org.in : Important according to our magic sauce. Madam/ Dear Sir, We are in receipt of your representation against the decision of Banking Ombudsman Chennai in connection with your complaint against Laxmi Vilas bank. The matter is under examination and we will revert back to you in due course. Regards, J D Donde Manager Customer Service Department, Reserve Bank of India, Central Office, Amar Building, 1st Floor, Sir P.M.Road, Fort, Mumbai – 400 001 Reply Anonymous29 July 2014 at 14:43 from: RTI DESK AT CORPORATE OFFICE to: ATMSC_CASH cc: [protected]@gmail.com date: Wed, Mar 27, 2013 at 10:11 AM subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg..., mailed-by: indianbank.co.in : Dear sir, we forward the complaint relating to his transaction made in LVB ATM at tirupati. LVB is stating that the transaction is successful. The customer is giving his own comments and stating that LVB is not providing the CCTV footage. We forward the complaint to for doing the needful. Chief Manager (CSC) ________________ Reply Anonymous29 July 2014 at 14:54 Your complaint ported in Grievance redress site of Govt. of India Inbox IND MAIL [protected]@indianbank.co.in, Mar 28, 2013 at 2:08 PM To: "[protected]@gmail.com" [protected]@gmail.com Reply to all Forward Print Delete Show original Attn Mr. G.Venkatasubbaiah Dear Sir Sub: Your complaint ported in Grievance redress site of Govt. of India. With reference to the above we understand that the transactions were made at Point of Sale through MasterCard. For the transactions the acquirer Bank has claimed funds from us. Hence out ATM Center has raised charge back claim. The fate will be known after 45 days as per the prevailing arrangement for settlement of MasterCard transactions made at Point of Sale. This is for your kind information. Regards, .Rajagopal, Chief Manager, Indian Bank, Corporate Office, Customer Service Cell Reply Anonymous3 August 2014 at 05:48 This comment has been removed by a blog administrator. Reply Anonymous4 August 2014 at 00:38 FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Inbox Add star Naik, A D AttachmentThu, Jun 13, 2013 at 2:22 PM To: "[protected]@gmail.com" Reply | Reply to all | Forward | Print | Delete | Show original Customer Service Department Reserve Bank of India Central Office Madam/ Dear Sir, We acknowledge receipt of your e-mail in [protected]@rbi.org.in. With Regards, AGM, CSD, RBI, CO, Mumbai. From: CGMCSD Sent: Monday, June 03, 2013 11:19 AM To: Naik, A D Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Madam/Dear Sir, Regards, For CGM, CSD RBI, Mumbai From: Gopal, A Krishna Sent: Thursday, May 30, 2013 9:59 AM To: CGMCSD Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., Dear Sir, For information and necessary action, if any. Rgds A Krishna Gopal Joint Legal Adviser From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com] Sent: Thursday, May 30, 2013 7:21 AM To: Gopal, A Krishna Subject: sub : ATM transaction failed dated :15.11.2012 Reg.., Date: 29.05.2013 https://mail.google.com/mail/u/0/images/cleardot.gif Dear sir/Madam Sub: ATM transaction failed dated: 15.11.2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please justify and give valuable suggestion. With regards G.venkata subbaiah Customer details: Name: g .Venkata subbaiah A/C no: 96xxxxx70 Home branch: Indian bank, pallipet branch, TAMILNADU Card no: 504433xxxxxxxxxx922 Mobile no: +91 xxxxxxxx56 Mail id: [protected]@gmail.com Case details given below: Indian bank nodal officer forward to BANKING OMBUDSMAN and complainant, the following proof provided by Laxmi vilas bank ltd. 1. Detailed audit log/ JP log to the transaction with three preceding and three succeeding transaction 2. CCTV footage not available and machine break down not applicable provided by Laxmi vilas bank ltd. COMPLAINANT COUNTER : As per Laxmi vilas bank EJ proof 1st transaction failed with technical error code: 65 Description: processor not communicating with the modem correctly Possible case: this is normally a technical problem .the modem or the main board may cause the problem. Results: no money is dispersed, screen and receipt display system unavailable. EJ proof: NOV 15, 2012 12:40 003DM439 REF. NO:[protected] CRD NO: 504433xxxxxxxxxx922 ACC: TXN: CASH WITHDRAWAL DESC: EXCEEDS DAY COUNT RESP: 65 REQ NOT SERVICED Reply Anonymous6 August 2014 at 13:46 INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Gnithesh Gattamaneni AttachmentMon, Aug 4, 2014 at 7:18 PM To: cgmcsd, cgmincdapm, dgkale, [protected]@rbi.org.in, bochennai, "principalnodalofficer.vasant", "nksharma.vasant", indianmail, nodalofficer, "indianbank <", tirupathi Reply | Reply to all | Forward | Print | Delete | Show original Madam / Dear sir please find the attachment and will give reply comments in GLOBAL BANKING ISSUES NETWORK raised comments by complainant . Thanks & Regards G venkata subbaiah Reply Anonymous9 August 2014 at 14:52 G VENKATA SUBBAIAH from: C, SreeRangini to: "Ravishankar.[protected]@lvbank.in" cc: "[protected]@gmail.com" date: Mon, Sep 2, 2013 at 2:40 PM subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., mailed-by: rbi.org.in : Important mainly because it was sent directly to you. Madam /Dear Sir, Please look into the complaint by your customer in the trailing mail. You are requested to look into the matter and take immediate action under advice to us. The complainant may be kept updated. Regards p. Mgr (C Sreerangini) Manager CSD, CO RBI, Mumbai Reply Anonymous9 August 2014 at 14:59 G venkata subbaiah From: CGMCSD Sent: Thursday, August 29, 2013 11:41 AM To: C, SreeRangini Subject: FW: sub :ATM transaction failed Reg.., From: Help DBOD Sent: Wednesday, August 28, 2013 5:21 PM To: CGMCSD Subject: FW: sub :ATM transaction failed Reg.., From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com] Sent: 30 April 2013 17:52 To: Help DBOD Subject: sub :ATM transaction failed Reg.., Date: 30.04.2013 Dear sir/Madam, Sub: ATM transaction failed dated November 15, 2012 Reg…., I requested withdrawal transaction ten thousands at LAXMI VILAS ATM BANK, TIRUPATHI, ANDHRA PRADESH on 15.11.2012 at 12.40pm ref no….573. At the time, I am not able to receive cash, same amount debited from my account .screen display and receipt display unavailable due to system technical problem. System not dispersed money and money must be dumped in bin. Same sent me as EJ PROOF [protected] NOV 15, 2012 12:40 003DM439 REF. NO:[protected] CRD NO:[protected] ACC: TXN: CASH WITHDRAWAL DESC: EXCEEDS DAY COUNT RESP: 65 REQ NOT SERVICED [protected] Technical Error code: 65 Description: processor not communicating with the modem correctly Possible case: this is normally a technical problem .the modem or the main board may cause the problem. Results: no money is dispersed, screen and receipt display system unavailable. No comment on CCTV footage from Laxmi vilas bank LTD. Lodge complaint to my home branch, they were investigated and charge back claim and also provided mandatory proof, Laxmi vilas bank rejected. If I received money, there were no question waste of my time as well as your time .please try to understand, how I earned the money, it is not a matter of single rupee, matter of 10000/-RS. Please help me to get my money back as I am honest. With regards G .Venkata subbaiah Customer details: Name: g. Venkata subbaiah A/C no:[protected] Home branch: Indian bank, pallipet branch Tiruvallur (DT) Tamilnadu Mobile no: +91 [protected] E mail ID: [protected]@gmail.com Reply Anonymous10 August 2014 at 11:58 from: Naik, A D to: "Chennai, Banking Ombudsman" cc: "[protected]@gmail.com" date: Wed, Jun 26, 2013 at 9:59 AM subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg.., mailed-by: rbi.org.in : Important mainly because of the words in the message. Customer Service Department Reserve Bank of India Central Office Madam/Dear Sir, We are forwarding this email received by CGM, CSD, RBI for information and necessary action. Please acknowledge the receipt of this complaint directly to the complainant and keep us posted of the development to enable us to mark off the case. With regards, Arvind D. Naik Asst. General Manager Reserve Bank of India Customer Service Department Central Office Amar Building, 1st Floor Sir P.M.Road, Fort, Mumbai – 400 001 Reply Anonymous10 August 2014 at 12:00 from: CRC Mumbai to: CGMCSD cc: "[protected]@gmail.com" date: Mon, Aug 5, 2013 at 11:24 AM subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..., mailed-by: rbi.org.in : Important mainly because of the words in the message. From: Regional Director, Mumbai Sent: Monday, August 05, 2013 10:33 AM To: CRC Mumbai Subject: FW: sub : ATM transaction failed dated :15.11.2012 Reg..., -----Original Message----- From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com] Sent: Sunday, August 04, 2013 12:40 PM To: Regional Director, Mumbai Subject: sub : ATM transaction failed dated :15.11.2012 Reg..., Date :August 04, 2013 Madam/Dear sir, Sub: ATM transaction failed dated: Nov 15th 2012 Reg.., I had requested ten thousands withdrawal transaction at Laxmi vilas ATM bank Tirupathi, Andhra Pradesh on 15.11.2012. I am not able to receive cash, same debited from my account. During transaction system and receipt display unavailable due to technical problem. Money must be in ATM bin. Next day Lodge a complaint at my home branch, not yet solved. Lodge complaint to HON'BLE BANKING OMBUDSMAN Chennai, could not taken any action. Indian bank & Laxmi vilas bank provided different reports to customer as Indian bank comment is withdrawal transaction failed but reimbursement of wrongly debited amount could not considered from Laxmi vilas bank. Laxmi vilas bank comment is withdrawal transaction is success and proof not provided to customer as CCTV footage and Technical error code Please resolve in this serious problem and credit in my account from wrongly debited amount. With regards G.venkata subbaiah Reply Anonymous16 August 2014 at 01:17 Date: 16th AUGUST 2014 Madam / Dear sir Sub: ATM transaction failed in Laxmi vilas ATM bank on 15.11.2012 Reg…, HON’BLE BANKING OMBUDSMAN CHENNAI and HON’BLE BANKING OMBUDSMAN HYDERABAD registered no of complaints DUE TO “POOR ‘’ EXAMINE and no action has been taken against Laxmi vilas bank and Indian bank. Please justify and will give your valuable suggestions HON’BLE BANKING OMBUDSMAN CHENNAI & HON’BLE BANKING OMBUDSMAN HYDERABAD registered maintainable complaints are given below for your reference Thanks & Regards G.venkata subbaiah [protected][protected][protected][protected]-- Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Wed, Aug 6, 2014 at 11:43 AM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: MANIMARAN R GENERAL MANAGER INDIAN BANK Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai. 600014 [protected]@indianbank.co.in [protected][protected]- Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Fri, Jun 13, 2014 at 2:54 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: MANIMARAN R GENERAL MANAGER INDIAN BANK Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai. 600014 [protected]@indianbank.co.in [protected][protected][protected] Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Mon, Sep 16, 2013 at 3:34 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: BALAKRISHNAN M GENERAL MANAGER INDIAN BANK Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai. 600014 [protected]@indianbank.co.in Reply Anonymous16 August 2014 at 01:23 Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Mon, Jun 17, 2013 at 6:11 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: J P SHAH Deputy General Manager INDIAN BANK Zonal Office, 3-6-365, 4TH FLOOR LIBERTY PLAZA, HIMAYATNAGAR HYDERABAD 500029 [protected]@indianbank.co.in [protected][protected][protected]------ Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Thu, Mar 14, 2013 at 2:28 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: SREE LATHA M S Assistant General Manager (P&D) LAKSHMI VILAS BANK LTD Administrative Office, Salem Main Road, P.O. Kathaparai, Karur 639006 sreelatha.[protected]@lvbank.in [protected][protected][protected][protected] Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Wed, Jan 9, 2013 at 3:00 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: PRADIP D MOPKAR Dy General Manager INDIAN BANK Corporate Office, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai 600014 [protected]@indianbank.co.in [protected][protected][protected][protected] Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox [protected]@rbi.org.in Tue, Dec 18, 2012 at 3:41 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: J P SHAH ASST. GENERAL MANAGER INDIAN BANK Zonal Office, 3-6-365, 4TH FLOOR LIBERTY PLAZA, HIMAYATNAGAR HYDERABAD 500029 [protected]@indianbank.co.in Reply Anonymous18 August 2014 at 16:03 sub : ATM withdrawal transaction failed Reg.., Inbox Gnithesh Gattamaneni Sun, Dec 2, 2012 at 8:21 PM To: vembu.[protected]@lvbank.in Reply | Reply to all | Forward | Print | Delete | Show original Dear sir, Received mail, I am Not satisfied with your report .Which having ‘’immediately you have tried‘’like sentence is Meaningless . Please send technical expert's report as well as ‘’transaction is successful ‘’photo image Thanks and regards G .Venkata subbaiah [protected][protected][protected][protected][protected] vembu.[protected]@lvbank.in> Tue, Dec 4, 2012 at 1:13 PM To: [protected]@gmail.com Cc: Ravishankar.[protected]@lvbank.in Reply | Reply to all | Forward | Print | Delete | Show original Dear Mr.Gnithesh, Please note that I am in charge of the ATM technical operations and what I have sent to you were the findings of our technical analyse. Your claim was forwarded to me by our operation team for further probe. We did the technical analyse and sent our findings to you as suggested. Please present your requirements to your banker to whom we will share the available documentary evidence. Thanks and regards, S.VEMBU AGM LAXMI VILAS BANK [protected][protected][protected][protected][protected]------- from: RTI DESK AT CORPORATE OFFICE to: ATMSC_CASH cc: [protected]@gmail.com date: Wed, Mar 27, 2013 at 10:11 AM subject: FW: Sub: ATM transaction failed dated: 15.11.2012 Reg..., mailed-by: indianbank.co.in : Dear sir, we forward the complaint relating to his transaction made in LVB (LAXMI VILAS BANK ) ATM at tirupati. LVB is stating that the transaction is successful. The customer is giving his own comments and stating that LVB is not providing the CCTV footage. We forward the complaint to for doing the needful. Chief Manager (CSC) from: IND MAIL to: "[protected]@gmail.com" date: Thu, Mar 28, 2013 at 6:08 PM subject: Your email regarding ATM transaction mailed-by: indianbank.co.in With reference to your email dated 22/03/2013 We hereby wish to inform you that since the acquiring bank has rejected the claim made by our Bank and also provided the mandatory proof for the transaction the request for reimbursement of amount debited for the transaction made through ATM could not be consider. This is for your information. WITH REGARDS. CO/CSC [protected]-------- CGMCSD Mon, Feb 25, 2013 at 4:21 PM To: "Ravishankar.[protected]@lvbank.in" Cc: "[protected]@gmail.com" Reply | Reply to all | Forward | Print | Delete | Show original Madam/Dear Sir, Please see the trailing email. We request you to look into the issue (s) raised by your customer and arrange to attend to/resolve the matter, as per extant rules/regulations, at the earliest. A copy of your reply sent to the complainant may be forwarded to us for our record. With regards, Arvind D. Naik Asst. General Manager Reserve Bank of India, Customer Service Department, Central Office, Amar Building, 1st Floor, Sir P.M.Road, Fort, Mumbai – 400 001. [protected][protected][protected] Reply Anonymous23 August 2014 at 01:46 Action Status Details AS ON 19/08/2014 ___________________________________ Registration Number: DPG/ B/ 2013/ 80XX1 Name of Complainant: G.Venkata subbaiah Recieved in DPG on: 21/2/2013 Current Status : CASE TRANSFERRED TO THE DEPT Transfered To : Dept. of Financial Services Concerned Officer: Dr. G.S. Sandhu Officer Designation: Secretary(FS) Officer Address: Jeevan Deep Building Sansad Marg New Delhi Reason For Transfer : Service Organisation not in DPG's purview Date of Action Taken : 25/2/2013 Reply Anonymous11 September 2014 at 15:41 DBS Hyderabad Wed, Sep 10, 2014 at 5:17 PM To: "[protected]@rbi.org.in" Cc: "CRC, Bhopal", CRC Hyderabad, "[protected]@gmail.com" Reply | Reply to all | Forward | Print | Delete | Show original Dear Sir, Please see the trailing mail relating to ATM transaction, wherein the card issuer bank is Indian Bank. In t/o para 2(a) of Circular DPSS.PD.No.2632/02.10.003/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action. with regards Geeta K.Prasad Assistant Manager DBS, Hyderabad ________________________________________ From: CRC Hyderabad Sent: Tuesday, September 02, 2014 3:33 PM To: DBS Hyderabad Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING ________________________________________ From: CRC, Bhopal Sent: Tuesday, September 02, 2014 12:20 PM To: CRC Hyderabad Cc: Narang, Rajiv Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Dear Madam/Sir As the matter pertains to your jurisdiction, we are forwarding the same. Regards Sujata D. Nair Asst.Manager Complaints Redressal Cell, HRMD Reserve Bank of India, Bhopal ________________________________________ From: Gnithesh Gattamaneni [[protected]@gmail.com] Sent: Sunday, August 24, 2014 5:31 PM To: CRC Ahmedabad; CRC, Bhopal; crcbhubaneswar; CRC Chandigarh; Complaints Redressal Cell, Guwahati; CRC Hyderabad; CRC Jaipur; CRC Jammu; CRC Kanpur; crckochi; CRC Kolkata; [protected]@rbi.org.in; CRC Mumbai; CRC Nagpur; New Delhi, CRC; [protected]@rbi.org.in; CRC Patna; CRC Thiruvananthapuram Cc: Chennai, CRC Subject: Fwd: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Date: 24.08.2014 Madam / Dear sir, please find the attachment and will give your valuable suggestions . With regards G. venkata subbaiah Reply Anonymous12 September 2014 at 01:54 From : [protected]@gmail.com> Wed, Aug 27, 2014 at 7:30 PM To: [protected]@indian-bank.com, [protected]@lvbank.com, [protected]@yesbank.in, [protected]@sancharnet.in, [protected]@unitedbank.co.in, "india.com", [protected]@mahabank.co.in, gm.ops.[protected]@bankofbaroda.com, ramawatar.[protected]@bankofindia.co.in, [protected]@mtnl.net.in, nodal.[protected]@axisbank.com, [protected]@andhrabank.co.in, [protected]@allahabadbank.in Cc: [protected]@iba.org.in Reply | Reply to all | Forward | Print | Delete | Show original To The Hon’ble Indian Banks' Association World Trade Centre, 6th Floor Centre 1 Building, World Trade Centre Complex, Cuff Parade, Mumbai - 400 005 Email: [protected]@iba.org.in Tel.:[protected], Fax:[protected] Web : www.iba.org.in Dear sir / Madam, please refer attached file. In this connection and Justify will give your valuable suggestions for resolve the complaint. Yours faithfully, G.venkata subbaiah Ref : GLOBAL BANKING ISSUES NETWORK complainant raised comments Reply Anonymous18 September 2014 at 14:23 AttachmentWed, Sep 17, 2014 at 7:00 PM To: ssbhagwat Reply | Reply to all | Forward | Print | Delete | Show original [protected] Forwarded message[protected] From: Gnithesh Gattamaneni Date: Wed, 17 Sep 2014 07:08:10 +0530 Subject: Fwd: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING To: cgmcsd Cc: bochennai, crcchennai, nodalofficer, indianmail, RTI DESK AT CORPORATE OFFICE, atmsc_cash, atmsc_mds, hoinspection, indianbank, principalnodal, "nksharma.vasant", "Elanthirayan.muthaiyan", "vembu.sankaran", "sreelatha.ms", tirupathi, Planning, pallipet Date: 17th September 2014 TO The Hon'ble chief general manager customer service department, Reserve Bank Of India, Mumbai. Dear sir/ Madam, I am forwarding this mail to your office for information and necessary action. With Regards, G.Venkata subbaiah [protected][protected][protected][protected][protected] [protected] Forwarded message[protected] From: CRC Ahmedabad Date: Mon, 15 Sep 2014 10:18:53 +0530 Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING To: "Chennai, CRC" Cc: "[protected]@gmail.com" Dear Sir/Madam, Mail is forwarded to your office as it falls under your jurisdiction. Regards, H.C.Chavda, AM(CRC) HRMD, RBI, Ahmedabad -----Original Message----- From: Gnithesh Gattamaneni [mailto:[protected]@gmail.com] Sent: 14 September 2014 07:43 To: CRC Ahmedabad; crcbhubaneswar; CRC Chandigarh; Complaints Redressal Cell, Guwahati; CRC Jaipur; CRC Jammu; CRC Kanpur; crckochi; CRC Kolkata; [protected]@rbi.org.in; CRC Mumbai; CRC Nagpur; New Delhi, CRC; [protected]@rbi.org.in; CRC Patna; CRC Thiruvananthapuram Cc: Chennai, CRC Subject: Fwd: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Dear sir /Madam, I am forwarding this mail for your kind information . Warm Regards, G.Venkata subbaiah [protected][protected][protected]------ [protected] Forwarded message[protected] From: DBS Hyderabad Date: Thu, 11 Sep 2014 09:47:07 +0530 Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING To: "[protected]@rbi.org.in" Cc: CRC Hyderabad, "CRC, Bhopal", "[protected]@gmail.com" ________________________________________ From: DBS Hyderabad Sent: Wednesday, September 10, 2014 5:17 PM To: [protected]@rbi.org.in Cc: CRC, Bhopal; CRC Hyderabad; [protected]@gmail.com Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Dear Sir, Please see the trailing mail relating to ATM transaction, wherein the card issuer bank is Indian Bank. In t/o para 2(a) of Circular DPSS.PD.No.2632/02.10.003/2010-11 dated May 27, 2011, the reimbursement of failed transaction to the customer is to be made by the issuer bank and as the issuer bank (Indian Bank) is located in Chennai, we are forwarding this complaint to your office for necessary action. with regards Geeta K.Prasad Assistant Manager DBS, Hyderabad ________________________________________ From: CRC Hyderabad Sent: Tuesday, September 02, 2014 3:33 PM To: DBS Hyderabad Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING ________________________________________ From: CRC, Bhopal Sent: Tuesday, September 02, 2014 12:20 PM To: CRC Hyderabad Cc: Narang, Rajiv Subject: FW: INDIAN BANK / INDIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING Dear Madam/Sir As the matter pertains to your jurisdiction, we are forwarding the same. Regards Sujata D. Nair Asst.Manager Complaints Redressal Cell, HRMD Reserve Bank of India, Bhopal ________________________________________ Reply Anonymous23 October 2014 at 13:29 G.Venkata subbaiah Attachment Thu, Oct 23, 2014 at 7:16 AM To: bochennai, Chennai, indianmail, nodalofficer, RTI DESK AT CORPORATE OFFICE, ATMSC_CM, ibhocco, indianbank, "principalnodalofficer.vasant", "nksharma.vasant", "sreelatha.ms", "vembu.sankaran", "Elanthirayan.muthaiyan", info, Planning, jddonde, csreerangini, akgopal, helpdbod Cc: cgmcsd, cgmincdapm Reply | Reply to all | Forward | Print | Delete | Show original Date : OCTOBER 23 2014 TO HON'BLE BANKING OMBUDSMAN, CHENNAI SUB: INDIAN BANK/INDIA/ATM CARD/ BANK DEBIT WITHOUT CASH DISPENSING Dear sir, I have been complaint since November 15, 2012 regarding ATM TRANSACTION FAILED IN LAXMI VILAS ATM BANK, TIRUPATHI, ANDHRA PRADESH, INDIA, excess cash ten thousand rupees pocketed at Laxmi vilas bank cash management team and also giving supported documents from Indian bank, DBS HYDERABAD & ATM TECHNICAL EXPERTS .But you are not able take right decision . Above my comment is not correct, we will give reply comments in GLOBAL BANKING ISSUES NETWORK on subject of INDIAN BANK/INDIA/ATM CARD/ BANK DEBIT WITHOUT CASH DISPENSING, I am awaiting for your reply since APRIL 21 2014 . With regards G.Venkata subbaiah [protected][protected][protected][protected]- Reply Anonymous23 October 2014 at 13:47 Auto-Acknowledgement Mail from RBI, Maintainable Complaint NO. is [protected] Inbox Add star [protected]@rbi.org.in Tue, Sep 2, 2014 at 12:23 PM To: [protected]@gmail.com Reply | Reply to all | Forward | Print | Delete | Show original Thank you for writing to us. Your Complaint has been Successfully Registered. Regards, Banking Ombudsman Complaint is forwarded to Nodal officer, details blow: J P SHAH Deputy General Manager INDIAN BANK Zonal Office, 3-6-365, 4TH FLOOR LIBERTY PLAZA, HIMAYATNAGAR HYDERABAD[protected] 500029 [protected]@indianbank.co.in Reply Anonymous27 January 2015 at 04:19 Action Status Details [protected][protected] Registration Number: DPG/B/2013/80071 Name of Complainant: G.Venkata subbaiah Received in DPG on: 21/2/2013 Current Status : CASE TRANSFERRED TO THE DEPT Transfered To : Dept. of Financial Services Concerned Officer: Dr. Hasmukh Adhia Officer Designation: Secretary(FS) Officer Address: Jeevan Deep Building Sansad Marg New Delhi Reason For Transfer : Service Organisation not in DPG's purview Date of Action Taken : 25/2/2013 This site is hosted by National Informatics Centre (NIC) Information is provided and updated by : DPG, Cabinet Secretariat