| Address: State bank of India Bhandup west branch - Branch code - 00562 |
On 15.03.2020 we had some fraud encashment in my mother lalitha raghunath's account no [protected]. formal compliant was lodged at sbi bhandup branch where she holds the aforesaid account. Till now branch has not reverted to us on the same. official complaint to the bank with the police complaint copy was submitted on 17.03.2020.
We had also blocked her card (Atm cared) which was confirmed by the bank too.
After taking confirmation from the bank about the availability of funds in the account on 03.04.2020, she issued a cheque of rs 25000/- to hdfc bank account on the same day i. E 03.04.2020.
We received a message on 08.04.2020 from hdfc bank that the cheque has got returned with the reason "insufficient funds"
We tried calling the bank today but the number was out of service. Call centre of yours also could not be contacted.
Today 09.04.2020 we got a message (Sms) stating that on your request an amount of rs 12674.07 is unblocked from your account , whereas there was no such request from the account holder. the same amount was fraudulently deducted on 16.03.2020 of last month after which the compliant was launched with the bank. we presume that the amount now will shortly get deducted from her account.
When we had already launched complaint the bank should have checked and taken rectification action on the blocked amount too based on our letter. it now appears no action has been taken yet. If this amount despite complaint gets deducted from her account the bank is liable to pay her the same with interest for the laxity of action on their part.
Most surprising factor is for the first time when we tried to activate her account through yono application, we get a message that the account is already registered for internet banking.. Please be informed that the account holder is a 80 year old lady who has not activated any digital application for this account, then how did the net banking service through yono get activated because of which she the actual account holder is not able to to register herself in yono now.
Immediately de active all digital application connected to this account. we also request you to block all debits from the account till further instructions from her. (Only debits to be blocked)
we are unable to visit the branch - home or nearest branch due the covid 19 pandemic and lock down. & further the bank is closed from 10th april 2020 to 12th april 2020.
We appreciate a quick and fast action from your side. please confirm action taken by the bank by return email or a confirmation call on the registered mobile number in the account
Thanking you
Rama s
On behalf of my mother mrs. Lalitha raghunath
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.