| Address: Navyug Colony, Santacruz West, Mumbai, Maharashtra 400047, Mumbai City, Maharashtra, 400047 |
Dear rbi customer support team,
My name is rohit singh working, i have taken personal loan of 50000 from the above subjected company in feb 2018, due to some problem in my family i have not been able to pay the emi for 3 month of period, after this i had a conversation with their supporting staff and i have promised them to pay the emi every month subject to updating my civil score, i have paid two emi 10000 and 5000 continuously, but they have not updated this into system which has affected my score and i have not been able to get finance of two wheeler. When i called up to them and asked to update my civil, they promised to do one more payment and i did the same but they not.
I have been paid more than 90% of my emi, but the same is not being updated by their team, which has affected my civil score, this was the main reason why i have not been able to pay the emi on time. At every month i got calls from a new employee of their, they promise me that they will help to update the payment in system, but they don't.
Now this has becomes a very serious issue, due to this i am not being able to avail any credit service from any bank even i am a good salaried.
I have done a lot of conversations and sent several reminders to their customer support team but they have not helped me even they are not bother to respond my email. I have had copy of emails and voice recording of the conversations i had with their team. Forwarding you separate email for your easy reference. Attached are all payment proof for your easy reference.
Besides this i am in touch with them since last three days though they are calling to my familiars and using abuse language to them. Also it is very surprising that the same person calls every time from different number.
I am sharing few numbers which is in my contact list.
[protected] praveen pujari, [protected] sumit, [protected] sumit, [protected] priya.
I have gone through the customer review of paysense, which is very bad every justify them as fraud.
Kindly look into this matter and take necessary action among them.
Regards
Rohit singh
Mobile - +91 [protected]
May 12, 2020
Complaint marked as Resolved Resolved
Reserve Bank of India [RBI] customer support has been notified about the posted complaint.
Mar 16, 2020
Updated by [email protected] Still not any respond, I am trying to calling them, but they aren't picking up the phone.