[Resolved] Samsung India — Mobile phone

chaitanyakrishnaV

from Bengaluru, Karnataka

Address:	Mysore, Karnataka, 570016
Website:	www.samsung.com/in/home

Samsung promised that samsung galaxy s7 edge is a water resistant. Yesterday i went out to talk suddenly rain came and at the same time i got a call from my friend, i lift the call and i am talking to him after a few minutes phone got switched off. I am having a trust that this is a water resistant phone and nothing will happen to my mobile and later when i checked its not getting on and today morning i went to samsung service center and same problem i have explained to them. They are telling that for this kind of water damage waranty is not applicable.

Now my question is
For small raining only the mobile phone was damaged. How ipv4 and ipv6 is certified if the problem is coming like this?

Please help on this issue.

Thanks,
Chaitanya krishna v

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May 20, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 24, 2016

Updated by chaitanyakrishnaV Hi Team,

My Mobile number is [protected] and my email address is [protected]@gmail.com and reference id is [protected]

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