Samsung India — Mobile Phone Samsung Galaxy Grand Neo Plus

Address:

Kolkata, West Bengal, 700084

Dear Sir/Madam,

This is to bring to your notice that I purchased Samsung Galaxy Grand Neo Plus in May'2015 from Reliance Digital in Kolkata located at 14 NS Road, Kolkata - 700001. Bill Copy attached.

Since then some or the other problem was arising like Power Back Up, Slow in response, Application getting stuck, Phone getting Hot and Laggy. Even the phone stopped vibrating for which I got that serviced at Samsung Service Centre named Sabsonic located at 12 Loudon Street, Maruti Building, Kolkata - 700017 as I showed the same to the people of Reliance Digital but they paid very less attentions.

Post repair also, there were few more problems as suddenly Mobile Network of both Vodafone & Airtel going off. Call getting dropped in mid of a call. I suffered a lot from the very first day of purchasing the handset, which I feel completely cheated by Samsung.

I went and serviced my mobile more than many times at the same Service Centre.

When I was totally upset, I was assisted by Indrajit Yadav of the Service Centre and he asked me to handover the handset along with all accessories to them and also Bank Account details as he told me that Samsung has decided to refund me Rs. 9990 which I paid for purchase of the handset.

On 28.03.2016, I handed over handset along with all accessories, original purchase Bill and also photocopy of Bank Passbook. I was told that there will be a verification from Samsung and they will parallelly process my refund. Handover copy attached..

Post clarification on refund from Indrajit Yadav, I purchased Samsung J2 on 28.03.2016 as I was without mobile. Invoice of the purchase attached.

All of a sudden, I received a call from Samsung and I was told that refund won't be done but replacement will be done. It took me by surprise as I already have purchased handset by paying a good amount. I immediately called up Indrajit Yadav and to my utter surprise he objected refund and said he never told me that refund will happen. He insisted me to take replacement. This is very cheap from Samsung and Service Centre.

I purchased the handset just because I was committed refund. Had I been told of replacement, I would have never purchased new handset.

Please grant me relief by way of refund as people of Samsung is at wrong end as they violated commitment, trust and promise...