[Resolved]  Samsung India — refrigerator with convertible freezer

Address:	Aligarh, Uttar Pradesh, 202002
Website:	www.samsung.com/in

I am writing this complaint for the 20th time or even more as no resolution has been provided to me since my first complaint on 14th of july 2017. I bought a refrigerator with convertible freezer 345l (My biggest mistake in life) on 13th of july 2017 and since then i have been complaining about the freezer having problem of moisture/condensation. I have had more than 8 engineer visits and nothing has been done till now. What a shame for a brand like samsung. Fake tv commercials and fake promises. Please don't buy samsung products. Last time i called they told me that some silky from the head office is following up with my case but she died or what i have no idea but since 4 days she is not responding to my calls nor have i received any communication from samsung's side. I feel pathetic and irritated to the max because of such a big multinational brand whose service is even worse than a local brand. My last complaint no. Is [protected]. I have asked samsung for a replacement, refund or to get it fixed but they have done nothing until now other than wasting my time. Shame on you samsung. I would like all of you reading this to know that samsung is a cheat company and do not buy its products. Rather go for brands like whirlpool, godrej or even videocon. I wish india had a better system for resolving customer complaints officially like they have in usa or other developed countries. Feel sad and disgusted to have wasted 38000 rupees on a cheap and fake product of a cheat and fake brand.
My no is [protected].