[Resolved]  Samsung India — samsung j7 prime mobile

Address:

Kolkata, West Bengal, 700034

Dear sir / madam,

I really feel sorry to write this mail to you after having used your products for years together. I am not sure, if it is my simple bad luck that i bought a problematic product and then got stuck up with your ever erring service franchises or it has always been like that on your service quality and it’s the first time i am experiencing so. Let me explain the issue in detail.

I have bought a samsung galaxy mobile model no. J 7 prime imei no.[protected] from your dealer g. Rogers & company 12, dalhousie sq. (East), kolkata-700 001 against bill no.27730 dated 3rd february, 2017. I have two connections through that mobile i. E. Reliance jio&airtel.

For the first six months it operated overall seamlessly while i noted three issues –
Firstly the phone was getting heated when in use;
Secondly, the battery was draining out too fast evenwhen i am not using too many applications simultaneously;
And thirdly, the phone was taking too long for full charging.
With this, three complaints i thought of visiting your service centre and took my phone to your service centre at behala sakher bazar, kolkata during the beginning of october, 2017. They kept the phone under observation for a couple of days and then changed the charging port mentioning that as the root cause of the issue. That’s where the story started. Connection for 4g sims became erratic after servicing as lte & volte sign was showing on &off quite frequently. Hence from then till date, i kept on visiting your service centre, so far thrice, primarily at the prince anwar shah service centre/kolkata. Every time it would be retained for a day and then returned back with a claim that it's repaired now while nothing would have changed. I am sure if you had the award of maximum visit to your service centre i would be a strong contender by now. Also the additional development now is, by way of changing the panel they had created four spots on the lcd screen. During such frequent visits, they have been time and again mentioning that the problem was with the sim and made me change the same thrice with no effect. It is also to be mentioned that above incident has been intimated to samsung when someone called me on 15.01.2018 about condition of mobile.

This clearly goes against an organization of your repute and i am probably going to give you one last chance for resolution from youyour end by changing my set in next 15 days from the date of this letter. Else, i am left out with no option but to go to the consumer forum given the harassment that i have undergone over the last four months or, to be precise, since the time i have bought this phone. Anticipating a quick & positive response from you.

Yours faithfully,
Kolkata,
Dated : (Rajibkairal)
[protected]
Email - [protected]@gmail.com