[Resolved]  Samsung India — samsung led uhd issue

Hi,

I had bought 3 major items from croma ghatkopar last year aug 2017.. Uhd led tv, ac and fridge.

The problem is with the led tv which i bought at a premium price for 73k. The tv had panel green lines issue just 1 month before 1 year warranty.

I asked for a fresh led tv stable model replacement but they did not agree and they gave a panel replacement in june 2018 and asked me to buy 3 year warranty and i have paid for that as well.

This week on tuesday 28th august 2018 the replacement panel showed a internal rupture when the tv is turned on. There is no outside physical damage visible while the tv is turned off.

The samsung service person came and identified it as a physical damage.
I told him that the first panel had a unstable circuit that is why the green lines appeared. The second panel showed the same signs of green lines in addition to a internal screen rupture.. However there is no physical damage line or scratch or any visible defect on the outside plastic while the tv is on or off.
The service person says even if there is no physical damage sign outside he will still classify a internal screen rupture while it is on as a physical damage.

I request you to give me a stable samsung or any other leading brand uhd or hd led tv fresh piece replacement.

Sir pls do understand i am at a director engineering level with a mnc and i have already spent hours on these issues, had i spent so much time on my work it would have been so much more productive.

I am expecting you would provide me a new fresh piece led uhd tv of a reputed brand and if required please loop in samsung ceo from your side as i have given up on samsung team. Last time they behaved extremely rudely and they have closed the current ticket and earlier ticket without any concurrence from the customer.. Its is almost as if they are running a harassment cell.

This is more of a ethics issue rather than money. If this state of affairs continue we will soon have havoc all around us if everyone starts to earn money desperately by fraudulent practices and rest have to counter such horrible attitudes. Please understand that after having invested more than 80k rs if a samsung led uhd tv product needs another 26k rs investment it will be a horrid example for the world to know that this what sorry state samsung has stooped down to.

During the first breakdown i had written to the samsung ceo mailbox for replacement. The ladies who called up were so disgustingly rude i would be ashamed of talking to such gross human beings who think their rude behaviour will supress the world and they can live peacefully and enjoy life doing fraudulent practices and at the cost of customers.

What is the point of samsung having a customer care if the top executives there have to send threatening mails like since you did not accept the replacement within 5 days we will not give you anything now. A tier 1 company customer care ticket cannot be closed unless the customer is satisfied and such open tickets should be there for the world to see what transparency the company provides as a multinational giant with tier 1 processes.

Expecting some decisive help from you as i cannot keep on wasting my precious productive time on such nasty issues.

Thanks,

Sourabh.
[protected]
[protected]@rediffmail.com
[protected]@gmail.com