[Resolved] Samsung India — samsung s7 edge motherboard issue | |||
* i have purchased samsung s7 edge around 24th july 2016 for 54000 rs in hyderabad. * in less than 3 month if my purchase i. E. November 2016 screen got broken and i have replaced the screen around january 2016for ~ 14000 rs. I had my struggles for warranty and finally ended up paying for the screen replacement. * almost exactly after one year of my phone starting hanging for no reason and finally on first week of april it stopped working. * when taken to samsung service center in ameerpet, hyderabad. I was told it is a software problem and once i have it updated it will resolved and it will cost me 1200 rs and asked me to come after 3 to 4 hours. When i arrived to collect the mobile they have informed me that it is mother board problem and i have to replace it and it will cost me another 14000 rs. *now if i pay this money then total cost of mobile will be rs 54000 mobile cost + 14000 screen replacement + now 14000 motherboard = rs 82000.00/- within 21 month after the date of purchasing. Today when i checked amazon the same mobile is available for rs 36, 500.00 and in flipkart it is rs 29, 950. I did not expect this short life of costly samsung mobile product. Now i m loosing my hope on samsung mobile and your brand regarding the durability. Prior purchasing s7 edge mobile i have purchasing "samsung galaxy grand" mobile and used for close to 4 years (Almost since 2012) I want to convey this to samsung india / global. Please help me if it is possible to waive my mobile's motherboard cost. Now i have no strength and confidence to purchase your any costly and branded product i[censored] not consider my problem. Was this information helpful? | |||
Jun 16, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 14, 2018 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Verified Support May 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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Thank you for your response, Below are the requested details
Name: Nikhil Kumar
Mobile number: [protected]
Email ID: [protected]@gmail.com
reference ID would be on the print out they gave me and they have taken it back from me on the same day.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd