[Resolved] Samsung India — side by side refrigerator

moksh.bose

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700105

Dear sir,
I had bought a side by side refrigerator on 14 may 2017 and it is not working since 10 october 2017. I had registered a complain on 10th through your customer care. An engineer had visited my place on 10th but he couldn't fix it. On 11th another engineer visited our place but he too couldn't fix it. Again another engineer called me today for an appointment for today. I fail to understand what is actually happening. I am a loyal customer of bosch, lg, hitachi and daikin as far as home appliances are concerned as per the recommendation of one of my friend i had bought this samsung refrigerator but considering the present situation i am having a feeling that i have made a big mistake. Is the quality of samsung product is so poor that it will stop working within 5 months? Ok, if i consider this as a one off incident then do samsung india have any expertise to repair it?
Regards
Ruby bose
Registered mobile no: [protected]

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Nov 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd