[Resolved]  Samsung — Regarding my Samsung Refrigerator not working purchased in Dec 2013 and problem started from Feb 2014

Address:

Gurgaon, Haryana

I have purchased a Samsung Refrigerator on 21 Dec 2013 from Tata Croma Store.After the purchase as there was winter season freeze usage were minimum and when i started using properly in the Month of February 2014 i faced the following issues :- 1)No cooling in the entire freeze. 2)Ice were not getting frosted. 3)Foods were getting spoiled. 4)Excessive sound. After that the Technician visited from the service centre and recommended that the freeze Gas is not working so need to fill the gas and the same was filled in the month of March.After that on the same day after few hours i noticed that there is excesssive cooling in the refrigerator and the sound problem was also still there.Again i logged a complaint then the Technician visited and asked to go for the replacement for the thermostat and other part as well and when i refused and asked for the replacement or the refund then the Samsung, Customer manager Pankaj Talwar ( p.[protected]@samsung.com) called me and conveyed that we will not be repalcing the refrigerator and you can do whatever you want.they have threatened me over call. After that one of the Executive called me & told that they will be sending the Expert from their team and the repairing can be carried out, The expert came and recoommended to replace thermostat and other relevant parts and same was replaced on 8 May 2014 after which again issues arised after 2 hours and again case was logged on 9th May 2014 and the technician visited and found that there is no cooling in the entire refrigerator and he recommended to again go for the gas filling.After that he told that you will be getting a call for further action plan. After that also i didnt get any call from any team and my refrigerator is completed dead. In this case my concern is that the refrigerator is having the multiple issue then why the samsung is unable to refund or replace the refrigerator. Why the Customer Manager Pankaj Talwar having email id p.[protected]@samsung.com is threating and arguing the customer but not taking up the issue with the concerned higher management & providing the permanent solution. Due to this case my personal life is very much distributed as they are providng the correct foolow up and solution so i am unable to go for the new purchase as well. I have purchased the refrigerator with cash payment without any discount from Tata Croma, DT City Centre Mall Gurgaon.Even the Tata Croma has also recommended the Samsung team to refund or replace the product if they are unable to provide any fruitful solution but there is no proper action being taken by the Samsung Team.