SBI — complaint against branch manager

I, Dr. Rahul Verma, am writing this email to you with a grave concern for the unprofessional, unfriendly, and irresponsible behaviour of the branch manager of Maldahia Branch (formerly Lahurabir Branch), Varanasi.

I am a NRI presently staying in Botswana, working as a professor in the most reputed university of Botswana. My KYC documents are attached as Annexure-1.

Being an NRI, I am also copying this email to the Home Minister and Finance Minster also as a ready reference of the pathetic working system in SBI.

I am chalking down the series of misconduct by the branch manager of Maldahia, Varanasi.

I am a resident of Botswana since 2017. My mother Late Mrs. Pratima Verma, who was also a resident of Botswana since January 2019. She was holding the above-mentioned pension account with the Maldahia (formerly Lahurabir) branch:

1. My mother died on 20th June 2021 at Palapye, Botswana. (Annexure-2: Death Certificate).

2. After the cremation and last rituals of my mother, I wrote an email to the branch manager at sbi.[protected]@sbi.co.in on 29th June, with the attested copy of the death certificate, but unfortunately received no reply from the branch till date (Annexure-3).

3. The branch landlines are dead, so I sent my sister who stays at Varanasi, to get the only available contact number that was of the branch manager Mr. AWANISH. I also tried to call him, but he never picked up my call and hardly responded to my WhatsApp messages. The contact number of Mr. Awanish is +91 [protected].

4. My banker at Botswana, the BANK OF BARODA, the only existing Indian bank at Botswana, came forward to help me as per the rules of STAR ALLIANCE of the Indian Banks. The branch manager of BOB, also wrote to the sbi.[protected]@sbi.co.in, on 8th July 2021. No response was given by Mr. Awanish. (Annexure-4).

5. My late mother had made a REGISTERED WILL at Varanasi District Court with details- Book No.3/Interlace No.200/Page. No 323-336/Serial No.471/ Dated 06.09.2014. My late mother has declared me (Rahul Verma) as the legal heir of all her movable and immovable assets, according to that Will. The same was sent to the branch manager SBI Maldahia as well (Annexure-5/). The will is attached as a separate pdf file.

6. Further on 17th July, I also sent the death certificate of mother issued by Indian High Commission, Gaborone, Botswana (Annexure -6).

7. I have also submitted an affidavit from myself certified by the Indian High Commission, Gaborone, Botswana (Annexure-7), as an authentication of the Will and certifying my legal claim as the heir, to the branch manager of Maldahia through an email (Annexure-8), but as always he did not bother to respond.

8. I have tried to make several requests to the branch manager of Maldahia, Varanasi, to send me the procedural requirements for the claim of the fund in my late mother’s account, for which I, Rahul Verma, am the nominee.

9. I am sorry to say but it is the fact that the branch manager of Maldahia, Mr. Awanish, has never responded to my emails or calls and did respond to my WhatsApp only once, but he has no problem in talking to my sister.

10. Mr. Awanish is always telling my sister that Dr. Rahul must come to the branch and talk to him for settlement, but he has never responded officially on email about the necessary documents and procedures. I wonder, why he wants me to come and talk unofficially and what for?

Sir! I do have the rights as a legal heir of my mother, but I don’t understand why the branch manager is not willing to resolve this matter. I have requested him many times that he should respond to my emails and let me know about the requirements, so that I can submit those required documents.

I am sure that the bank will not reimburse any money to me just by seeing my face. They require some documents. But the branch manager is insisting me to come personally and talk. I just cannot go to Varanasi and start living for long without knowing the actual requirements.

Sir! Being a NRI and working in an international university with lot of work responsibilities, should not be treated so disrespectfully by a branch manager.

I have already submitted enough documents i.e. certified copies of death certificate, my affidavit, my mother’s registered will etc. I am also ready to submit any further supporting documents, if needed.

I hereby appeal to your good self to provide help to resolve this matter, without any physical and mental harassment.

I very humbly request you to facilitate genuine help in this matter and get a respectful treatment from the concerned branch and specially the branch manager.
Yours sincerely
DR.RAHUL VERMA
+[protected] / +[protected]