| Address: Bangalore, Karnataka, 560010 |
Dear Sir/ Madam
This is to inform you that, on 29th Aug Mr. Anuj Sahu called me to join IFRS course for better employment opportunities. I said, i am not interested. He told me some part payment i can do and they will dispatch materials And other details. I asked them to give time till 10th of Sep 2015. Again 10th september Mr. Anuj called me and same thing He has repeated. I told him I have some Financial commitment not able to pay. But he told me Pay RS.4000/- balance in 2 installment in 30 days. I said ok and I have paid Rs.4, 000/-. Immediately after payment Mr. Sadanchu called me to pay balance amount of Rs.8, 000/-. He told me, without balance payment will not send material and other details. After that I have paid Rs.8, 000/- towards final payment. He said we will dispatch material within 3 days.
After 1 hour Mr. Gaurav called me and he told me to deposit Rs.4, 703/- for Documentation which is not mentioned earlier to me. I have surprised and paid Rs.4, 703/- since I have already Paid Rs.12, 000/- for Course. This was very emrassed to me that day. But there was no way.
I have send all my documents which was asked by Mr. Gaurav. As per their commitment I supposed get the material on 16th of Sep 2015.
But after many days I have recd 2 books which is for Diploma for IFRS. But I have applied for Certificate of IFRS course. Next day I have called Mr. Gaurav, he told me same material we can use for both course. I have surprised because Diploma is for theory exams but Certificate course is online objective type. He said they will send online link for online training and others. But till today I have not recd any link or other details so far.
As per Mr. Anuj, following details he has to provide-
ü E-learning content
ü Study material
ü Trainer support through telephonic mode & e mails.
ü Platinum Status ACCA Books: 1. Study Text
2. Practice & Revision Kit
ü Solved Sample Papers booklet
ü Facility for taking online exam any time after completion of the training.
ü Certification for candidates scoring more than 50% marks in the exam.
On 15th Oct 2015, Again I have called Mr. Sadanchu 9on mobile No. [protected] for the details, he told me, I will call u back same day before evening. But no response from him so far.
Since I am facing so many problem due to this, and also there is no guidance to go further, I am not interested to do this course. I request you to please pay back my all amount which is paid of Rs.16, 703 (Sixteen Thousand Seven Hundred Three only) immediately. I will resend your material (2 books) to your address.
Kindly update me within one week from this mail. If not I will go to consumer court for the next process.
There is no further discussion in this regards.
Regards
Prakash Shetty
Mob No.[protected]
Complaint marked as Resolved
Verified Support
Dec 09, 2015
Shine.com Customer Care's response Dear Sir
Thanks for writing your concern to us,
We tried to contact you but the number was not reachable. We request you to kindly provide us a convenient time so that we can get in touch with you and address the concern.
For further assistance contact us at[protected]/355 or email us at [protected]@shine.com.
Thank you for contacting Shine Career Plus.
With reference to your email we are trying to reach you but there is no response from your end. We are sending you a separate mail from different email id. Please share the convenient time for the discussion.
For further assistance contact us at[protected]/55 or email us at [protected]@shine.com.