| Address: Gurugram |
| Website: shine.com |
I am Raghavendra & its close to month now Shine team has not refunded my amount their team had promised (as no service was taken),
- 07-May-2020, Shivam from Shine team called me said recruiters are Interested in my profile & I would get a job with in a week (if I took shine package)
- When asked on the cost of package he said it will be taken up in 3 phases & total cost is 6, 838 Rs
- Once I paid 6, 838 Rs he said I need to pay 12, 506 Rs for phase 2 & thats the final. I said this is not right as he did not give complete info on amount I had to pay in total. Shivam said if I pay 12, 506 its final.
- Post payment of 12, 506, they asked for 28, 000 Rs to complete the process if not paid amount 19, 344 will not be of any use to me
- When asked to refund the amount he said they do not have refund policy & I if I need to get the package I need to pay 28, 000.
- He then put me across to his manager Pooja, who was not helpful in anyway in our 1 hour long discussion she kept saying "Shine is a Hindustan times company & they don't have refund policy". She asked me to pay 12, 979 instead of 28, 000. Which I paid as I did not see any end to this conversation.
- Above payments were made at 7 PM & next day morning I sent email to customer support team in shine not start any process on my account & to refund
- When I called customer care team to inform the same they asked me to fine a complaint in nearest police station as they do not have refund process
- Shobha from recruiter services called (on 10-May) & said she will help me get the refund & its been close to a month where in I am not getting any response from them
Shine team has tricked me by not providing complete information & put me in a position where I had to pay more in-order to save the initial payment. As the process was not started I have the right to cancel & get the refund, using Hindustan times name they are cheating people in need.
Initial emails from shine team asked some more time as their team is working on the same. Currently I am stuck as Customer support when called say they cannot transfer my call to respective team & they are helpless, my emails do not get any response.
I need refund of amount paid as promised by shine team.
Invoice numbers- IN241428, IN241429, IN241432 (through this you can get my account details & contact). Call me any time.
Aug 6, 2021
Complaint marked as Resolved
Shine.com customer support has been notified about the posted complaint.
Verified Support
Jun 05, 2020
Shine.com Customer Care's response Dear Sir,
We hereby acknowledge receipt of the email you have submitted.
We are looking into your issue raised on your services. We will respond to you shortly and we request you to bear with us in the interim.
Thanking you and assuring you of our best services at all times.
Regards,
Team Shine
Greetings from shine learning.
With reference to your mail, we are unable to extract records using your email id or name. If you are a paid user of Shine.com, please share your bank statement or the registered email id to help us check your profile and address your concerns.
Regards,
Team Shine