ShopClues.com Complaints & Reviews

Dear Sandeep,

We apologize the inconvenience caused to you. Kindly check back your ShopClues' account and registered mail for revert from our end.


Regards,
ShopClues Support

HI
THIS IS VIVEK OVER HERE, THE PRODUCT WHICH I HAVE RECIEVED FROM SHOPCLUES IS NOT WORKING AND I HAVE MAILED THM AND CALLED REGARDING THIS COMPLAINT BUT THY R NOT RESPONDING PROPERLY, ITS BEEN MORE THAN A 3 WEAKS, STILL MY PROBLEM HAVE NOT RESOLVED I BELIVE THT YOU WILL RESOLVE MY PROBLEM.

ORDER ID : 3223644

Dear Team

This is to inform you that the product shipped for me on this order 4007319,
was not a good product, NOKIA HEADSET WH-701 white and the product doest not have a mark of Nokia also - When opened the packing the nokia box
was already opened and looked like a old used one ? but still i checked and found that its
not the original product and in the website i found 6months warranty for this ?
so kindly check and tell me what should i do now ? will my money be reimbursed ?
or sholud i ship this product again to the company ?
its a waste piece which i have got not working well. please do the needful


Regards
Joshua Anand. E
[protected]
Claims Corporate Office
Chetpet, Chennai.

Shopclues is a terrible Company. Their customer support is pathetic.
First I received the shipment of my product( XBox DVD) seven days after their committed time of delivery. I was surprised to see the condition of the dvd which they claimed to be new and I raised a return request the same day. Their ten day hassle free return policy is just a trick to fool customers.
Even the senior management of the company doesn't take the initiative to address escalated cases. They try to forcefully close the issue by giving unacceptable reasons and their response time is worst of all.
The DVD I ordered ( Order number[protected] was in a damaged state. Microsoft Company seal was damaged which was covered manually, the box was broken from inside and the dvd had multiple scratches.
I suggest other consumers not to place orders on shopclues. Most of the time they try to get away by selling refurbished/damaged stuff by offering deals on products which they claim to be new.
Take care

Array

I purchased a football as per order no. 22914675 on[protected]. It was delivered to me on[protected]. which has air leakage. I tried many times but I could not use the ball so far. The ball has manufacturing defect. I therefore request you to replace it soon..
Contact No.[protected], yours faithfully

I purchased a football as per order no. 22914675 on[protected]. It was delivered to me on[protected]. which has air leakage. I tried many times but I could not use the ball so far. The ball has manufacturing defect. I therefore request you to replace it soon..
Contact No.[protected], yours faithfully

I purchased a football as per order no. 22914675 from SHOPCLUES on[protected]. It was delivered to me on[protected]. which has air leakage. I tried many times but I could not use the ball so far. The ball has manufacturing defect. I therefore request you to replace it soon..
Contact No.[protected], yours faithfully

dear sir /mam
This is vadivel. i ordered a 100 kg home gym on schopclues[protected] on 19.12.2014 at 6.00 pm recived the product . i found that the rubber plates fully defective. so i gave a return request on 22.12.14 the request no is 1661203 please take action soon to refund my amount.

dear sir/mam
This is vadivel . i bought a 100 kg home gym on schopclues[protected] on 11.12.2014 i recived the product on 19.12.2014 i found that the rubber plates are fully defective . so i send a return request[protected]. please take it back and refund my amount.
Thank you

Refund of Payment

Damaged product recieved. Kindly refund / Replace the same. Complaint lodged already but no refund yet.

faulty samsung headphone hm11oo

my Order number: 34395006 Order Date: 24 Jan 2015 this product shipped is faulty and switch off automatically and charging cable also faulty and i want it replaced or money refund.

didnot received my order

my order no is 25231055 i have ordered magic mop cleaner on 30th oct 2014 .. have not received that order yet

Very poor and pathetic service -- 17388675

Was ordered 2 Items and received one.. after 20 day's followup not recevied item and finally asked for refund that is also not done.. Fake webside .. don't believe .

damaged piece

my order no is 25643129 dt 02/11/2014 i recevied the product but it is dameged. please return this. there is no option of cancel the order in order history. repay my amount

duplicate Nokia BH 214 bluetooth headset

Array

order product not receive one month across

my order is fittness equipment did not received and my mobile no is [protected]. near about rs 25000 order plese help me .

Dear Govind,

We regret the dissatisfaction caused to you in response to the received product. Hope you have received a call from us with the plausible resolution.

Regards,
ShopClues Support

Dear Gaurav,

We regret the inconvenience caused to you. As per the courier's site, the product has been delivered at the mentioned address - Pune. We are arranging the POD (Proof of Delivery) for the same. Once received, we will share the same with you.

Regards,
ShopClues Support

Dear Simer,


We regret the inconvenience caused to you. Kindly share your order ID for immediate resolution.


Regards,
ShopClues Support

order number :3031011

i bought these spoons set of 12 frm shopclues.com on 5 may n got delivered on 8may under order number 3288507 ... n the same day or next day i asked them that in the picture of product its shown normal tablespoons but when i got these they were teaspoons or babyspoons ...and it wasnt mentioned on the product page that they r babyspoons ... so i asked them to return but they arent listening to me

nothing resolved till now ...
how much more time will it take ???

wrongly delivered product

I will purchase a cartier watch for man and deliverd watch is for ladie. I will request for return butbut no responce. And my order no. is 47336861. So kindly replace my product with same.

return of product

i will not like this product .quality is not good, handal crack, damage and atc..

Delivery of consignment

Sir, My order no 27925631 Gati Way bill no[protected] not delivered on 6th Dec as per shedule.But in tracking it is noted as address not found.The transporters not contacted over phone also.I am in the same address only.

Reebok Back Pack signed by M.S.Dhoni (QTY:2)

Hi Team, I have order two bags but received only one bag. Please check and do the needy. Reference number :21139045 Thanks, Shivashankar.B [protected]

wrong colour and cheap quality

i have ordered green colour soup bowls. but u send orange colour . i want to return this product

reordered my product without my permission...

Never buy anything from shopclues.com

NOT REACHABLE ORDER

WHAT HAPPEN MY ORDER? Order No. #23174853

Dear Rohit,

We apologize the inconvenience caused to you. We are investigating the concern with the courier partner and arranging the delivery of your order on urgent basis. You will soon receive the update from us.

Regards,
ShopClues Support

ORDER NO 5196477
TRACKING NO [protected]
I PURCHASED DELL STREAK 7 4G/3G+WIFI ON 18/07/2013 THROUGH ONLINE SHOPPING BY SHOPCLUES.COM
PAYMENT WAS DONE THROUGH NET BANKING . I GOT MESSAGE THROUGH SHOPCLUES ON 20/072013 THAT ORDER NO 5196477 IS SHIPPED VIA BLUE DART WITH A TRACKING NO [protected].WHILE TRACKING ON THIS NUMBER SHOWS INVALID AND TILL NOW I HAVE NOT RECEIVED MY ORDER . I HAVE IMMEDIATE USE OF MY ORDERED PRODUCT SO PLEASE HELU US TO SEND THE ORDER SOON ...

MAHENDRA PASWAN
M-[protected]

Dear Abhishek,

We are really very sorry for the inconvenience caused to you. We are arranging the pick-up of the received product at urgent basis. The same will be shared to you via mail with further details.

Regards,
ShopClues Support

Even I am experiencing the same.
I wish shopclues should be removed the site.

Dear Nissar,


Sincere apologies for the inconvenience caused to you. Hope you have received a call from us on the satisfactory note. We aim that never anything like this would happen to any of the customer in future.

Regards,
ShopClues Support

Dear Silambarasan,

We regret the inconvenience caused to you. The order has been handed over to the courier partner and you will soon receive the tracking details via mail.

Regards,
ShopClues Support

Today (6th May, 2013) at 2:10 PM I received my Product through Blue Dart Courier.

I have attached the ordered product receipt kindly look into it.

Dear Vivek,

We are sorry for the inconvenience caused to you. The refund against your order 2886533 has been initiated and the same will reflect in your bank account within 10-15 working days.

Regards,
ShopClues Support

Reynold Desert cooler — Faulty product given

I have purchased the Reynold Desert cooler somwhere around in the month of March 2008 from Madhu Brothers, Jailroad, Which is very old and so Called reputated firm.
as a refrance from 4-5 sinior citizons in my family and friends I approch to him and purchase 18 inch, Reynold Coole home Desert cooler, Colour is Grey and Paid 6200rs cash.

As reynod it self as a very well known brand in Desert coolers. but cooler was Fauly and since the time of delivery I am continusily making complaint to Firm Honour Mr. Akshat Gupte, Contact no.[protected]/[protected]. also complaint to his Father, (Name Not known) but inetially they have sent there technician 4 times and every time he has done some repairing and told now it will be OK and when it comes in rotation th noce will automatically stop.
1)Technician has repair the Motor and done the baring setting.
2)TEchnician has changed the Switch.
3) then he was telling that is due to voltage problem(which we have already chacked from MPEB) there is no issue in Voltage.

After requesting so many times issue has not been resolved then finally I called Akshat on 3rs sep 2008 to request to look in to the matter. which is also date of Anniversary of there firm and he shouted on me and told that Every time we can not send the person to your home and we can not do anything and already technican has visited so many times to you.
then I again spoke to his father and he said that today is our anniversary celeberition and try to understand his mental condition and dont streach the matter.

But as a customer I am suffring from Last 6 months due to this bad services and Product even the Product is under waranty. My patiece laval is over and My Product need to be change on immediate basis. or I will take some strict and necessry action against firm.
Firm Name:- Madhu Brothers
Mr. Akshat Gupte.
149-Jailroad Indore.
Ph. no. 2433092/2432022
Mo. no.[protected]/[protected]

Dear Rahul,


Hope you have received a call from us. Kindly give us some time to verify the documents and you will be soon contacted with the next update. Be assured that your money is in safe hands.

Regards,
ShopClues Support

Hello,
I received a call from customer care department of ShopClues.com after launching a complaint and an e-mail asking again for my Bank Account Details that i cant provide to ShopClues right now, so please just stop asking for my Bank Account details, and also i do not need assurance, i can protect my money by myself so no need to be caring as we all know how caring you guys are! So PLEASE STOP WASTING MY TIME ITS BEEN ALREADY 10 DAYS GONE NOW BECAUSE I NEED THAT AIR COOLER IN SUMMER NOT IN WINTER ! STOP BLOCKING CUSTOMERS MONEY! posting the copy of e-mail that you guys are sending me asking for my bank account details that i cant provide and told you the valid reason for that and I AM NOT SURE WHICH KIND O[censored]NSAFE UNSECURE PAYMENT METHOD YOU ARE USING BECAUSE YOUR MAIL SAYS I PAID USING CREDIT CARD BUT I MADE PAYMENT BY USING MY SBI DEBIT CARD! YOU GUYS ARE JUST GIVING TROUBLE TO ME FOR YOU POOR BAD AND WORST SERVICES!

With Thanks & Regards
Rahul Gupta

Hello All,
I just want to know, after all the attachments/proofs that i added above with my complaint, why is that shopclues customer support is not responding any of my call & emails because on 3rd May they asked for 24 Hrs time to solve my complaint and now its like 4th day / 96 Hrs and still no reply and answer from their side, Do they even care about customers time and money??? Please suggest me the next step that i can take ! Because i feel like i am wasting my time, Is this forum can really do any help to me?? As today is the 7th day after i launched a complaint against shopclues.com, and also i tried to explain my situation more clearly so that it should get resolved as early as possible but no one is responding to my complaint.
I am requesting you again please look into my case.
Hoping for the best and looking forward to hear from you..

With Thanks & Regards,
Rahul Gupta
[protected]
mailme.[protected]@yahoo.com

Hello Guys,

I placed a order of car vacuum cleaner from shopclues last month on 17 april and my order number was 3103350, i got a thank you email after placing the order and made payment. Till than we exchanged many emails but still neither i got my product not they refund my money. Every time when i contact them, they have only one answer, that they have escalated the issue internally and i would get my order with in two working days. Today is 7 May, its been 20 days and dont know how many days they will more take either to deliver or refund my money. But all i can say its a completely mental harassment and nothing else.

This is the worst experience I have got from Shopclues. The best part is that if their customer support guys not able to handle the situation correctly, there is no way to reach out to their managers or more responsible person, whenever i call their call center number, its alwys give me message to wait for 10 mints but they never come on the phone. Its really frustrating.

At the same time, the CEO of the company give interviews and beg for money from investors. I request to all those investors who putting their money into this whole scam, plz be aware these guys are not going to survive if they continue to make fool of the people.

I am completely disappointed by ShopClues.

Thanks,
Gaurav

Hello all,
After seeing this message even a blind person can tell just by hearing that ShopClues.com is a Big Scam, so those who was, are & will be the customers of ShopClues.com just check this out, I am posting the emails that i got received from ShopClues.com in that please check out the Payment Method, in one email it shows i paid using Debit card, in 2nd it shows i paid using internet banking, in third it shows i paid using credit card, that either means i paid thrice amount for my order or they have Highly Insecure / Risky Payment Gateway..Their customer care department is also illiterate because instead of replying to my emails and calls they just keep on sending me same message asking for my Bank Account Details after i launch this complaint, they don't even bother to answer my call because they don't know what to say! Even MY SBI Bank is Saying Don't Give Any Bank Account Related Information To AnyOne You Don't Trust, That Comes Under My Rights ! I simply don't understand why this forum is not taking any action even SBI is saying that consumer forum should look into this matter and take action, but i m not even getting a single reply from any of them, just getting the same repeated dialogue again and again "Please Give Us 24 Hrs Time, and after that they simply starts avoiding you. At last i see only one option left for me is to file an FIR against ShopClues.com. Even i Don't want to go that far but you guys left me no choice. If i didn't got any satisfactory response within 24 Hrs, the first thing i will do is gonna file an FIR against ShopClues.com for Fraud and torturing and asking for my personal bank account details online.
With Thanks & Regards,
Rahul Gupta

This is the second time i got cheated by shopclues.com, i ordered a product but they are not delivering it and the tracking number says my address is unlocatable and the customer care says my product is missing. order no 5252233... SHOPCLUES YOU ARE THE WORST THING THAT HAPPENED TO THIS EARTH... YOU WON'T SURVIVE TOO LONG BY CHEATING INNOCENT CUSTOMERS AND GIVING TROUBLE AND WASTING THEIR TIME!! AGAIN & AGAIN!!!

SHOPCLUES-NO SIGN OF MY PURCHASED ORDER!! WORST CUSTOMER CARE SERVICES! WRONG GUIDANCE !! NO VALUE FOR CUSTOMER'S TIME & MONEY!!
Shopclues not delivering ordered product
This is the second time i got cheated by shopclues.com, i ordered a product but they are not delivering it and the tracking number says my address is unlocatable and the customer care says my product is missing. order no 5252233... SHOPCLUES YOU ARE THE WORST THING THAT HAPPENED TO THIS EARTH... YOU WON'T SURVIVE TOO LONG BY CHEATING INNOCENT CUSTOMERS AND GIVING TROUBLE AND WASTING THEIR TIME!! AGAIN & AGAIN!!!
I AM ATTACHING THE COPY OF BILL WITH THE SHIPPING ADDRESS THAT I GOT RECEIVED FROM REDIFF SHOPPING AT THE SAME ADDRESS THAT CLEARLY SHOWS THE POOR CHEAP AND FULL OF LIE SERVICES OF SHOPCLUES.COM.
PLEASE TAKE NECESSARY ACTIONS!!

HELLO ALL,
I ORDERED A PRODUCT FROM SHOPCLUES.COM ON 21TH JULY ORDER ID : 5252233 AND THE PRODUCT IS MISSING AFTER 12 DAYS OF ORDER AND NO COMMUNICATION FROM SHOPCLUES.COM, AND THEY ARE NOT TAKING ANY ACTIONS ON THE COURIER COMPANY INSTEAD THEY ARE SUPPORTING THEM AND MOTIVATING THEM TO REPEAT THEIR MISTAKES AGAIN AND AGAIN.. VERY VERY POOR CHEAP AND THIRD CLASS SERVICES BY SHOPCLUES.COM.
TRUTH THAT WILL SHOCK YOU REGARDING THE SERVICES AND WEBSITE OF SHOPCLUES.COM
1) SHOPCLUES NEVER DELIVER CUSTOMERS PRODUCT INSTEAD THEY KEEP CUSTOMER'S MONEY FOR LONG TIME IN THEIR BANK ACCOUNT AND ENJOYS INTEREST ON THAT MONEY AND NEVER DELIVERS THE ORDERED PRODUCT.
2) SHOPCLUES CUSTOMER CARE DEPARTMENT IS THE FAKE SERVICES THEY NEVER CALL YOU REGARDING THE UPDATES OF YOUR PRODUCT AND IRRITATES YOU BECAUSE THEY ALREADY TOOK YOUR MONEY AND NOW YOU CANT DO ANYTHING!
3) THEY NEVER RESPONSE TO THE CONSUMER COMPLAINTS LIKE THIS AND THEY THINK THEY ARE TOP OF ALL, THAT CLEARLY SHOWS THE ILLITRATE, IRRISPONSIVE BEHAVIOUR, AND SIMPLY WASTE OF TIME.
4)PLEASE CHECK THE FOLLOWING ATTACHMENTS AS A PROOF OF MY ABOVE COMPLAINT.

send me wrong product

my order number 42727455..p2 mobile cover white...but my order only black clour cover

shopclues a fake site

This site is totally fake,products dellivered to me are fake and they simplly refuse to return without even listeing my concern. BE AWARE

Product did not delivered

I have purchased the product in shopclues and my "Order details: Order number: 23450197, Order Date: 16 Oct 2014" But when i checked my status they marked delivered. When i asked about it they did not responded properly.

Not Received Product - 4 Designer bed sheet

I have order 4 disigner Bed sheet . yet Not received Product . 2 days before Sharda sanat

delivery of my order

my order no.25883443 on date..6nov.2014.i have not received the item.so please send my item so early

defective material (doormat)

1.Cut mark found on two door mat. 2.Product design not matched with selected one.

here is another pic.

Dear Neetesh

We are sorry for the inconvenience caused to you. The same has been rectified and no longer visible on the site. We are completely on our customer's side and make sure that nothing same should happen to someone else in the future.

Regards

ShopClues Support

Dear Akram,


Hope you have received a call from us. We are sorry for the inconvenience caused to you.


Regards,
ShopClues Support

Dear Shivam,


We apologize for the inconvenience caused to you. The pick-up of the received product is already completed. Once the product reaches our warehouse, the refund against your order would be initiated at the earliest.


Regards,
ShopClues Support

Dear Customer,

We are really very sorry for the dissatisfaction caused to you in response to the cancelled order. As informed, due to unavailability of the product at the merchant, we had to cancel and initiate the complete refund of the same. The refund has been generated on April 22 and you shall receive the amount in your bank account within 10-15 working days.


Regards,
ShopClues Support

Dear Madhukar,

We are really very sorry for the inconvenience caused to you. As per the courier's site, the product has been delivered at the mentioned address and we are arranging the proof of delivery (POD) for the same. Once received, we will share the same at the earliest.


Regards,
ShopClues Support

Dear Vasanth,


We apologize the inconvenience caused to you in response to the received product. We are arranging the pick-up of the defective product. Once the product reaches our warehouse, we will initiate the refund of your order which gets credited within 10-15 working days from the date of refund generation. You will be updated via mail regarding the pick-up details.

Regards,
ShopClues Support

Shopclues.com — Order not delivered fake tracking no given

I have placed an order for Khaitan air cooler order no 2897450 dated 30 Mar 2013. After chasing them for last 15 days and I have sent almost 10 emails and made 20 calls to your customer care stating that I am unable to track my order with the given tracking no.They never bothered to listen to me. All of sudden they changed the status to delivered and inspite of informing that I have not received my order in my last complaint they have now changed the status to complete. They gave fake tracking no of DTDC. When I called the courier they denied having any such tracking no.This is very ridiculous that they never bothered to check and confirm the delivery with the customer and always given a negative response. I am very irritated that now I will file complaint against them in the consumer court and FIR in police station. They are simply cheaters and looted my money. SHOPCLUES are CHEATERS.
NEVER BUY ANYTHING FROM SHOPCLUES a big NO.

Ram Naresh
[protected]

Dear Ram Naresh,


We regret the dissatisfaction caused to you in respect to the product delivery. As per our records, your order has been delivered at your doorstep on April 16, 2013. Kindly confirm the same in case you haven't received the product so that we can assist you further.

Regards,
ShopClues Support

Yes only after i had run pillar to post and lodged complaint on this website, it is now delivered after so much pain. But then there is no point in buying online when one can get it at cheaper rate and at my comfort. I[censored] want to improve your services please dont use DTDC services they are hell.

They are worst. They have delivered a wrong size T-shirt to me and torn too. I have also fined the complaint with Consumer Forum and also recorded there customer care call. Thanks for giving me the idea of FIR. I plan to do it now.

no phone calls receiving

This is rahul pramanik. I order ilunch topware lunch box on 18.04.2015 and till now I do not get those product. Order id-. 46877783. I already paid for those product from my debit card.

Request for refund as I have been charged for wrong item.

Company is harassing the customer, I have been charged for Coconut beaker instead of ordered product, so necessary action may be taken against the company and I may please be refunded the actual amount. Rs 386

dont sell original goods except replicas on discounts

They do unethical business selling replica products under discounts to make money by tie-ups with merchants

One Quantity missing

Order No.23236731 Shipment No.[protected] We have order two maybelline colossal kajal's and paid for the same at the time of order but we have received one only.

ShopClues.com` — Product not received, money not refunded.

Few days back I ordered one product from ShopClues.com. My Order #2761447Due to my unavailability at my home the product got returned and reached back on 30 Mar'13. I have raised a request for complete refund of money on their online portal. My request number is "https://shopcluescom.zendesk.com/requests/198410". They agreed for refund on 03/4/2013 but after that they haven't responded back.

This is my second complaint against ShopClues.com. So I want my complete refund ASAP.

Thanks,
Ikram

4 days past. No response taken. Pathetic.

-Ikram

Dear Ikram,

We are really very sorry for the inconvenience caused to you. The refund against your order 2761447 has been generated and the amount will reflect in your account within 10-15 working days. You must have been informed regarding the same via mail.

Regards,
ShopClues Support