ShopClues.com Complaints & Reviews

Hi,

I had placed the order for "Vox 16 inch Rechargeable Pedestal fan" (Order Number 317​7065) using ShopClues site. Firstly they should mention that they will be supplying the fan in disassembled form and end user will have to get it assembled.
Now the main problem is that the Motor part of the Vox fan is defective and it is a plastic body fan and if you apply the force it will get permanently damaged. I raised a complaint regarding the defective piece. I was told that I will receive response in 2 days. After 2 days they asked me send the picture of the defective part, I sent it. Then they gave me 2 customer care numbers of Alpha radios (who is marketing Vox product or the only supplier of Vox product). The numbers they have provided are [protected]/ [protected]. I tried calling in these numbers. No one was picking call on [protected] number and [protected] number was out of reach. I also tried calling the numbers provided in the warranty card of Vox fan & those numbers are not valid at all (also to mention here that the warranty card has no details filled. I am not sure if the 6 month warranty which was promised in Shopclues' site is valid or not). I again tried calling the numbers provided by ShopClues, Someone picked up the call in [protected] number and he told me that he is neither from Alpha Radios not from Vox electronics. So I raised the concern about numbers to ShopClues. Now they are not replying at all. Also I sent mail in alpharadios.[protected]@gmail.com id and some other customer care Id of Alpha radios (which was given in the packaging box of the fan but no one is responding from there also. Its almost 13 days since the product was delivered. It is still in its packet with its defective part. Now I have no other option but to go to consumer court against ShopClues and Vox Electronics (Alpha radios) because they have just cheated me and looted my 3100 bucks.

So I warn everybody not to buy any product from ShopClues because they sell defective items only.
Also don't buy any product of Vox because its not a branded but a Chinese product only. It was my constraint to buy a Vox product because no big brands like Bajaj, Khaitan and Orient make Rechargeable Fan.

Regards,
Hem

I’m very much disappointed on receipt of this product and service from www.shopclues.com through online shopping
1. The Order was placed on 28th April and I received the product on 7th May Order no 3215618
2. The quality of the product is very POOR i will not be convinced unless a justification is given on this product (this product is not the Original DELL Wireless mouse) some poor or low class china quality product with DELL logo.
3. The Wired part is this mouse doesn’t work without mouse pad… where as I still have the original Dell mouse which I can use it on my computer table
4. I believe Shopclues should take necessary action on vendors who sell fake / duplicate products else you’re BANNER / IMAGE from our end will eventually go down.
5. If the product is Made in China please do mention the same in the website
6. Please take back this product and no worries if replacement is given or not.
7. The product does not carry any information about the DELL brand and model etc..,
on the reverse side.

I raised all these complaints to shopclues and response received was:
ShopClues Support, May 09 08:24 am (IST):
Hello

Greetings From Shopclues.com

Based on your concern we would like to inform you that the product on our website are standard quality product and we delivered you the same which you have ordered .You can get the authenticity confirmation from your nearest service centre.


Thanks & Regards
Shikha

Team shopclues
s::s

I'm totally disappointed on this.please help,,, it is not the matter of 600 rupees,, it is the matter that they have cheated me.

Thanks
Regards
Jeevarathna

mail address : [protected]@gmail.com
[protected]

From: Pranav Chudasama <[protected]@yahoo.in>
To: shopclues <[protected]@shopclues.com>
Sent: Friday, 10 May 2013 12:37 PM
Dear sir,

today received shipment in damaged condition ,wherein ceramic plate received in broken condition.

we regret to received such type of product online thru shopclue com like reputed online store like u.

We can't expect such services asply pre paid payment mode.


This is 2nd experience ,where in we received damaged product , boxes are not broken but product is in broken condition.This is 5th product , i have purchased from u.

We seek urgent resolution to my issue with replacement or refund, we are purchasing online thru other stores but not get such type of experience,photograph of product attached herewith

order no: #3326147

bill date 7th may
Received today

i have called on supportconsumer support centre of indicoock - [protected] but they said u contact store for replacement.

Regards,

pranav Chudasama

[protected]

ahmedabad

Order Number : 3192457
I purchased a tifin box from shopclues 15 days back which turned out to be defective.
I reported the incident on the same day of delivery, I was initially offered 50 clues bucks as settlement which i denied.
Later on I was offered shop clues equivalent to the order price of 153 which I accepted.
Shopclues has not credited the clues bucks even after 1 week. This is so pity. Shopclues customer care sucks.
After seeing the latest reviews of shopclues, Looks like they are cheating most of the customers.
Please dont shop using shopclues.

I am Govind Sharma, bought a Lenovo Laptop Bagpack, with order id 2982111, placed order on Date: 7-apr-2013, Recieved item after five days but the quality of the Bckpack wasn't as per desciption on given in Website. Its quality was found to be very cheap and it was a duplicate Lenovo Bagpack.
I mailed several times to the shoplcues but there response was very late and not upto the mark, they ask me to send the photos of the Bag for comparison as attached in this complain too, but they replied me that the product sent was same as the Website, this is totally cheating, they make me keep waiting when i tried to contact customer care(not a toll freenumber). It was a very Bad experience from Shopclues. I would not suggest any one too buy any any BIg item or branded item from shoplclues, as they sell cheap and duplicate item.

Hi,

I have purchased a watch from shopclues.com with order no. 3068990.

The company is claiming that they have delivered the product through Bluedart.com

services.
Bluedart is also showing delivered status, but it is not delivered to me.

when i called bluedart they told me that the item is delivered to Banglore inspite

of pune address. because the address on shipment was for banglore.

Both the companies (Shopclues.com & bluedart.com) are not giving me proper

responses. but blameing each others.

Neither i have received the product nor they have refunded me the amount though i

am following both the companies for the past 4 weeks.

Please take proper actions & help me out on this issue.


Thanks,

Gaurav Singhal
[protected]
online.[protected]@gmail.com

i bought a t-shirt from shopclues.com on 11 april 2013 n received the item on 26 april n next day i submitted a req to the site for exchange with larger size as the size is too small as compared to standard L size but in few days got mail frm them saying it is L size n they wont accept any return or exchange... then i fone them twice on 28th for exchange but they also said the size they sent is L .. so i told them that i got orignal adidas puma n many other t-shirts which r M size n they r larger than urs L size .... so they said click pics of tshirt n send them mail on [protected]@shopclues.com..
so i did that n clearly show them in the pics that their large size is smaller than standard medium size but they still not believeing ..... n moreover there is no size written on their tshirt ...
so now i dont want exchange .. i want my money returned
attached the fotos as well, showing size difference. above one is shopclues one

SIR

I PURCHASE WEIGHING SCALE THROUGH ONLINE SHOPPING THROUGH WEBSITE SHOPCLUES.COM
ON[protected]. ORDER NO. 3124811. PAYMENT WAS DONE THROUGH ONLINE NET BANKING. I GOT MESSAGE FROM SHOPCLUES THAT This order is shipped via Blue Dart. The tracking number for this shipment is [protected]. WHILE ON TRACKING THIS NUMBER SHOWS INVALID AND TILL NOW I DIDNT GET MY ORDER. I CALL ON CUSTOMER CARE NUMBER SEVERAL TIMES BUT THEY DIDNT GIVE POSITIVE RESPONSE.MOBILE BALANCE OF AROUND RS 50 USED. I WANT MY ORDER AS WELL AS MONEY WHICH WAS SPEND ON CALLING.

PLEASE HELP ME.

REGARDS
ROHIT
M- [protected]

I am Abhishek Gaur from Pune, Maharastra. I had ordered Khaitan Iceberg Personal Cooler from shopclues.com on 14th April 2013. Order number# 3068857. I paid the amount Rs 5390 using credit card. I received the order on 28th April 2013, but found that it was a broken piece. Also, they had not sent me the bill. I informed shopclues.com regarding the issue. They informed me to send the pictures of the broken part, which I sent. Also, I asked for the duplicate bill as well. After that they informed me that my replacement has been approved and they will first pickup the order from my place and once the order will reach their warehouse, they will sent out the replacement. Since, they had already taken more than 15 days, and I thought probably they may take 15 more days to ship me the replacement, I called them to cancel the order and provide me the refund. The customer care executive informed me that they will be sending me the duplicate bill to me within 24-48 hours. They also informed me that they once the product will reach their warehouse, they will provide me the full refund. Now, it's been more than 8-10 days, they have not sent me any bill. Even, there is no further update to pick up the broken order from my place. I have called them thrice and have not received any updates from them. I had written them emails where they only say that they will be arranging the pickup but they never informed me the complete procedure. They never informed me that when this is going to happen. I have copies of all email. I can sent you all those email communication, if required. Also, whatever they informed me over the phone, I have sent that information to them via email but have not received any confirmation. Please let me know what needs to be done in this matter.

Thank you, Regards,
Abhishek Gaur,
ph# [protected]

I have ordered a product from ShopClues. Very much disappointed with a defected product. The product has been picked up for the replacement but till now i have not received a new product or my amount back. Customer is service is worst its never connected to the customer agent. Request to take action against the company so no other customer will get cheated in future.

Order Number : 2309597
Order Date : 23 Jan 2013, 04:44 PM
Order Status as of 12 Apr 2013, 03:25 PM
Return Complete

Order No: 3238318
Ordered Date: 30 Apr 2013, 09:00 Pm

I ordered product on last 30 apr 2013,today 6th may 2013, the product was not even shipped.I chat with shopclues representatives, he told that the product was out of stock
http://www.shopclues.com/samsung-1207-en.html
This was the product link. and even today the product was showing in stock.And i just asked them why are you cheating like this.. he just disconnect the chat...I get irritated. I need proper answer..And i want to know when will you shipping your product. Friends please don go for shopclues product..

Dear Sir/Madam,

I have been cheated by Shopclues.com website. I purchase "EPS-1899 Bathroom Weighing Scales" product on dt 17th April, 2013 at 2:18 PM. Same day Shopclues.com site shipment my product with Bluedart.com courier. The tracking number for this shipment is [protected]. I payment through Online Bank transfer, Product amount is Rs. 438/-. But till date I not received my Product.

After 8 days I contact shopcules customer service regarding my order no 3108197. I contact shopclues customer support, but they says "Your request has been logged with ticket number 229533, please use the same email for further communication. We try our best to get back to you within 2 working days." AND "I have escalated your case internally and with the courier. I am following up on your case, and if needed, we will contact you on email or phone. We appreciate your patience on this issue."

I checkout Blue Dart courier website with my tracking number, but this number is FAKE. ShopClues not shiped any product, just fake information provide me. They are cheat me.

They are cheating clients by selling such fake products. I have requested them for refund my money back. But they are not replying properly nor refunding my money back. I already 10 times contact via email.

My order no : 3108197
Total Amount Rs. 438/-

Kindly help me so that I can get my money back.

Thanking you,
Goutam Sarkar

Dear Sir,
My order number shop clues.com is : Shop Clues order 2886533
it has been more than a 2 months since i have placed an order
(order item: V hand grip heavy and company : fitness world ) in shop clues,
after placing an order they have shipped their item after 10 days,
and the product was not which i saw in their website and the delivered product
was cheap quality, damaged and different in specification and design.
so i requested for replacement, then again they delayed to buy back the product,
i have sent several mails and i attached the comparison and damaged part of the
product image with mail, finally they agree to buyback.
after buyback till today it has been more than 1 to 2 months, i have already purchased
the product from different place as i had necessity of the product.
i am asking them to refund the amount but they are ignoring my mails.
and my calls. they told they will can only give replacement but they have not
did that till date.
i don’t need this kind of worst service from them, i need my money back.
kindly help.

Hello all,
My name is Rahul and I had ordered a Khaitan hit bit 30L Desert Cooler on 26th April 2013 having order no : 3198174 and choose to pay using my SBI debit card option from ShopClues.com The transaction was completed and i received the confirmation mail and SMS from both ShopClues.com and ccavenue.com ( I am attaching the related pics of the emails that i got received ) On 27th April 2013 i received a mail from ShopClues.com saying that my order 3198174 has progressed from paid to paid-in process, on same day i got another mail from ShopClues.com that status of my order no : 3198174 is changed to payment pending, then i called Shopclues.com Customer Care @[protected] which is a paid number and then after putting me on a hold of 20 to 25 minutes the customer care department asked me to send some documents that includes My BANK ACCOUNT STATEMENT, PAN Card, etc as my bank account is located at my hometown and i am unable to get bank account statement so i just sent a photo scan copy of my pan card as asked by ShopClues.com via email... Now its been 4 days i am calling them continuously to know the status of my order but instead of taking the situation seriously they are asking me to wait till WINTER for the COOLER... and when i asked for refund they are asking for the equal amount that i had paid before..This was my 1st and the most worst online shopping experience with ShopClues.com
Hoping for the best & earliest solution to my situation and looking forward to hear from you.
With Thanks & Warm regards,
Rahul Gupta
mailme.[protected]@yahoo.com
+[protected]

I order two shirts from shopclues.com on 22/04/2013 and my order no is 3158543. They showed that the item is in stock and would be delivered in 5-7 working days. After 6 days when i received no r-mail or sms regarding the product delivery i visited their website and checked my order status, i was cancelled by the company while no information was sent to me. When i filed the complaint on their website they replied that the item is out of stock while it is still available on their website even it flash on their home page as one day sale. Now they are saying they would return the money in 7-10 working days. They just hold my money for a month showing a product available and declined to deliver it because actually it was not. I think they do it very often and hold the costumer inventory for months without any interest, and if the costumer is not paying attention then they would not even return the money. They must be stopped from making such jokes on the face of the costumers.
as can be seen in the pic below that they are giving me option of reordering the item and still they give me excuse that item is out of stock. So they just always lies to to costumer.
Thanks

I had bought nokia cs-17 data card ,order number 2818921 through Shopclues.com and made my payment through SBI with an amount of 1599.
Company had given 10 days return/money back policy..The device sent to me was not in working condition so i immediately logged a call to customer care.I also given mail to the customer care..since then they are making fool to me.
several mailing communication done but of no use..Phone call/Email also put no effect..now they are not receiving my phone call.so i am loosing my money again to get replacement /refund.Pls take action against this cheating and penalise the vendor for mental harassment..I want my money back.
I had given 2 reminder mail stating that if you won't take action I can take legal action to you however they are not respoding and keeping mum.

www.shopclues.com
email :- [protected]@shopclues.com
sender address :- 3g_bazaar,plot number-648,Bijwasan,New Delhi-110061
phone:- [protected]

One more address is written over the bill :-
3g_Bazaar
B1/16 Mohan Coprative Industrial State,New Delhi,NCR -110044

Dear ShopClues,

I hope you are having a good day. In order to run a successfull online retail store, you need to take care of customers and keep them happy. It is as important as setting up a website and the infrastructure. I believe that you'll resolve my problem and I'll praise the good service of ShopClues.

Please read the following very carefully.

I purchased Callmate's Canvas HD Flip Case on 10 April 1PM (product code- 346292). I got the shipment on 16 April.

The product have the following problems:

a> Manufacturing Defect: The case should be compatible with my mobile (Canvas HD), but it doesn't fit.

b> Damaged: The case is damaged.

c> Quality Issues: The product is of the worst quality and the front is not leather.

d> Significantly different from description:

As you can see, this item meets almost all terms and condition that needs to be met in order to return an item.

Hence, I hereby complain about the poor quality of the item and want to return the shipped product as soon as possible. I want my money to be transferred back to my SBI account.

Your customer service replies very late, please fast track my case. I have never seen this slow customer service.

ShopClues Support sent me an email on Apr 24 04:28 pm that they have "checked the product and packed the completed product". I don't care what you did. I just know that the product that arrived at my doorstep was fully defective and I WANT MY MONEY BACK. Please do not try to exchange the product, as I am shocked by the low-quality of the product.

Photos:
https://shopcluescom.zendesk.com/attachments/token/dvhvxxfgkyorf6o/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/q1okbjljddvqost/?name=defect_...⇄
https://shopcluescom.zendesk.com/attachments/token/jlsdieee5xxtrlw/?name=defect_...⇄

Hi i recently order the Cosco Cricket ball from shopclues.com and the below are my order details

Order: 3048075
Date: 12 Apr 2013, 08:02 PM
Status: Canceled

They confirmed the order and was waited so long time and on 21st April, they cancelled the order and initiated the refund.

If they cancel the order, why do they confirmed the order.? I was purchasing in this site for past 1 year and am a regular buyer... for a regular customer like me, they are doing like this.. and hereafter, I won't recommend this site to anyone.

And regarding other order No: 2886871, they didn't accepted the return request for refund...... Its a Very Very Very Very worst kind of shopping experience to quit from shopclues.com.....

Its a god promise, that I won't Recommend anyone to buy and never i will return back to their Site. They didn't make a single call regarding my order..

For cancelling the order, they tried single time... at that time, I didn't picked the call, so they sent the mail regarding the cancel status. the below are the mail details.


They won't value the valuable and regular customer like me.!!!!


ShopClues.com
21 Apr (1 day ago)

to me
Hi NavaneethaKrishnan,

Greetings from ShopClues!

Unfortunately your order no 3048075 is out of stock at this time. All this while we were trying to procure it from the merchant. We also tried contacting you on phone regarding the delay. Since we are uncertain of its fulfillment, we are refunding your order. Within the next 2 weeks the amount will show in your account.

We are sorry for the inconvenience.

Thank you,
ShopClues Support

I have ordered a Nokia Mobile 206 on 27-March-2013 (Order No 2876945) at shopclues.com. Already I have paid the amount. Till date the product is not delivered to me. The shipping agency BLUEDART (Tracking AWB no [protected]) updated like shipment delivered but i didn't get the product. I contacted with BLUEDART and clearly mentioned the problem , but no proper response from their side. Then i keep on calling shopclues Customer Service Personel and every time they will tell within 48hrs we will resolve , but it's almost 30 days . I did communicated through e-Mail and Phone and also raised complaints 3 times . Every Time they said apologies and need 48hrs of time. I am really irritated and mentally distrubed due to their non-professional and careless attitude towards me while I was asking for a solution since 1st April 2013 and also no proper update from shopclues.com on any mode to me. Since I am unable to trace any concerned top authority of the shopclues.com except customer service, I request you to kindly help me so that I can get my money refund. The Billing and Shipping is issued in the name of Madhukar Adimurthy. Disputed Amount: 3235 .

Kindly provide a resolution for my problem.

Not Responding for Return and refund
Order Number: 3032847

Return Number: 16315

Product: Alfa Wifi AWUS036H (Realtek RTL8187L) Upgraded 1W Usb Adapter With 5dbi Antenna

i am not able to use this product this product because of wrong usb cable was sent to me, also the product seems to be not working.

I made a return request to them but they never responding for my mails..
I also tried to contact them through their customer support number but they put me in hold for long time but not even attend the call..I wasted lot of money for their phone calls also..
Please take some action against this kind of stupid online shopping sites