ShopClues.com Complaints & Reviews

Dear Ravi,

We are sorry for the inconvenience caused to you. We are processing the complete refund against your order. The credit will reflect in your bank account within 10-15 working days.


Regards,
ShopClues Support!

Today I recieved a call from Shopclues, executive named Mohan said should I process the refund, I told him obviously that is what i am asking from so long. He said we can not give refund to credit card, I said ok give me cash he said not possible, i said I will give my bank account no which is in HDFC. he told me to open account in SBI or axis otherwise they are not going to refund what the hell. when I shouted that give me resolution he disconnected and then he did not picked up the phone. I recieved the call from this number [protected]. My goodness their is a sheer case of cheating.

I will not sit silently.

Dear Kalpit,

We are very regretful for the inconvenience caused to you. Sincere apologies from us. Due to technical glitch, the refund could not be processed earlier. Kindly share your RTGS details at [protected]@shopclues.com with your name, bank name, account number, account type, IFSC Code & branch. We will process the refund again, once the required details would be shared.

Regards,
ShopClues Support

Hi Nitin,

Similar case happened with me, they have also done the same thing with many customers I believe.
Finally after waiting for almost a month and half I have filed a complaint here.
waiting for the refund.:(

My Complaint.
http://www.consumercomplaints.in/complaints/shopcluescom-defective-product-delie...⇄

Thanks
Ravi Pandey

Dear Ritesh,


We sincerely apologize for the inconvenience caused to you. Due to technical glitch, the refund could not be completed. We are processing the complete refund of your order. The same will reflect in your bank account within 2 weeks.


Regards,
ShopClues Support

Mr. Always apologetic Shop Clue-less

Seems your technical glitch works only when the amount is to be debited from your end. Its over 2 MONTHS now and your technical glitch remains the same and no refund has been credited to my account. would you be kind enough to update on this technical glitch and confirm when can be the transfers initiated.

Hi Manish,

same case with me, waiting for the refund from more than a month.

My complaint.
http://www.consumercomplaints.in/complaints/shopcluescom-defective-product-delie...⇄

Thanks
Ravi Pandey

Dear Manish,


We are regretful for the inconvenience caused to you. We are processing the complete refund of your order. The credit will reflect in your bank account within 2 weeks.


Regards,
ShopClues Support

My order details:
No-5689627
Order Date-06 Aug 2013, 06:24 PM
Products information

Product-Combo of 2 Swank Cotton Cambric Kurtis
Code: 831376

Dear Aporva,


We are sorry for the inconvenience caused to you. We are getting this checked on priority. You will have the updates from us ASAP.


Regards,
ShopClues Support!

I requested to care of shopclues via call and email that I want refund in clue bucks, because I have discontinued with bank services, even after my request tthey have refunded in bank rs 698.

Care team leader are accepting their fault, but can't do anything.

Order # 9838109

I order two power bank in February by cash on delivery from ShopClues ( Order No.[protected] amount of Rs. 2000/-, I found one of them defective and other not charging well, so I refund both power bank address given by ShopClues . For refund they told me wait for two weeks for their refund process, now there is too much time they are taking, I make call more than 15 times but did't give any response and satisfied answers for my refund payment. I give all my bank details, but they didn't response well. As per talk with customer's care they promise to refund product payment of Rs. 2000/- plus refund product courier charge 300/- ( maximum) but I didn't get yet.

Here I attach refund product receipt.
Please do favourable.

I order two power bank in February by cash on delivery from ShopClues ( Order No.[protected] amount of Rs. 2000/-, I found one of them defective and other not charging well, so I refund both power bank address given by ShopClues . For refund they told me wait for two weeks for their refund process, now there is too much time they are taking, I make call more than 15 times but did't give any response and satisfied answers for my refund payment. I give all my bank details, but they didn't response well. As per talk with customer's care they promise to refund product payment of Rs. 2000/- plus refund product courier charge 300/- ( maximum) but I didn't get yet.

Here I attach refund product receipt.
Please do favourable.

PRODUCT CHANGED

PLS GIVE MY REFUND BACK ASAP ORDER NO. 47507543

very slow and bad service in return processing

I return 31 in 1 Multipurpose Screwdriver Set. My Return I D 1086779 dated 23.03.2015 but till date no any action taken by seller or Shop clues teem. Return processing is very bad no any action on this.

my odrer no 21375101

4 PORT USB 2.0 HUB(BUY 1 GET 1 FREE in which only 1 is working and 1 is dead please replace my product thank you it was delivered today thank you

product not received yet

sir i had ordered of mini dustpan on 9 oct and payment it through banking but not received yet track no of this order is[protected] plz send it or cancel my order a

aap log jo chij dikhate he vo nahi bhejate he is lihas se aapki company frod he

5 PCs Hard Coat Induction Cookware Original mene ye produck magavyi thi aap likhate he original likin bhejate he dupliket mere ghar par aap ne dupliket product beja he muje ye product vapas dena he

Order 3 quantity and get only 1 with damage return no 3280844 order no[protected]

Dear Santosh,

We sincerely apologize for the inconvenience caused to you. We request to always quote the order ID with the concern to assist us in sharing the resolution ASAP. Kindly write to us at [protected]@shopclues.com.


Regards,
ShopClues Support

order no 5511721

Hi Santosh,


We are coordinating with the courier partner to get this arranged for urgent delivery at your doorstep. You will soon have the updates from us.


Regards,
ShopClues Support!

Dear Deepshikha,

We are regretful for the inconvenience caused to you. Kindly accept our apologies. We request to share the order details so that we can get this checked and share the plausible resolution ASAP.


Regards,
ShopClues Support

Hello ShopClues Team,


My first order no. was - 4937807, which was delivered with wrong color and stuff.

I've requested for return the dress and want money back and then shopclues sent me another delivery for the same product and that order no. is 5478567


Now I want to return this and get my money back.



Thanks
Deepshikha Jain

Hello


This is my kind request that I want to get back my money asap, this is really very bad experience this time I had on Shopclues.com

There's not response for my calls and emails from shopclues.

Waiting for your response.



Thanks
Deepshikha

Dear Deepshikha,


Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Dear Customer,


We are regretful for the inconvenience caused to you. We are coordinating with the courier partner to get this checked on urgent basis. You will soon receive update from us. For other assistance, please write to us [protected]@shopclues.com.



Regards,
ShopClues Support

Dear Customer,


We are regretful for the inconvenience caused to you. We are arranging the reverse pick-up of the received product. The tracking details of the courier partner will be shared to you via mail.


Regards,
ShopClues Support

Dear Narendra,

We are sorry for the inconvenience caused to you. We are getting the concern investigated on priority. You will have the updates ASAP. For other assistance, write to us at [protected]@shopclues.com.


Regards,
ShopClues Support

Relianceipopower — Refund Not Received

Application No.1810297
Date:15.01.2008
Ch.No.:025785
Amount:13800
Demat Id:10582120
Dp:Alankit Assignment, IN 300118

Dear Narendra,

We sincerely apologize for the inconvenience caused to you. Hope you have received a plausible resolution from us. For other assistance, please write to us at [protected]@shopclues.com.


Regards,
ShopClues Support

Dear Sandeep,

We are very sorry for the inconvenience caused to you. We are coordinating with the courier partner to get this checked & delivered at your doorstep ASAP. You will have the updates soon via mail.


Regards,
ShopClues Support

Dear Raghav,


We apologize for the inconvenience caused to you. We are getting this checked on priority and will share the updates ASAP. For other assistance, write to us at [protected]@shopclues.com.


Regards,
ShopClues Support

Hi,

I got a mail from shopclues that my money will be refunded by 17th August but still the money is not credited into my account.
I have sent a mail to shop clues but didn't got any reply from them.

Please help.

Regards,
Raghav

Dear Customer,

We are regretful for the inconvenience caused to you in response to the received product. We are arranging the reverse pick-up of the same. The tracking details will be shared to you via mail. Once the product received at our warehouse, we will process the refund or re-shipment of the order, as per your ease.

Regards,
ShopClues Support

Order Number[protected]
They have dispatched me the wrong color of ordered color.
Pre delivery also I had said them about the color but they dispatched me wrong color.
Post delivery i am mailing them so many times about replacement or refund but they are ignoring the mails and replying on other matters .

REQUEST NUMBERS:-
#975996

#957502

ID-support+[protected]@shopcluescom.zendesk.com

Thanks & Regards,

Sarvesh|Assistant Department Manager
Infiniti Retail Limited | A Tata Enterprise

CROMA, Aditya City Centre, Plot No-3, Vaibhav Khand Indirapuram Ghaziabad (U.P.)

Landline: +[protected]| Mobile: [protected]

Email: Ghaziabad-aditya.[protected]@cromaretail.com | Shop at: www.cromaretail.com

________________________________________
From: Ghaziabad-Aditya ADM2-A024
Sent: Saturday, October 4, 2014 10:20 PM
To: [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com; [protected]@shopclues.com
Subject: Request for Exchanging wrong Delivered Sandals Order No.[protected]

​​Dear Concern,

This is my worse experience while shopping online,
I ordered Macoro Men’s Compact Black & brown Sandals with size 8, Order No. for the same was 21229227

I get delivery of same but with size 6, which is no use for me,
​
after opening packet when I called Customer Care to get it Exchange with Size 8 they gave very embarrassing answer that, there is no such kind of Exchange policy.

that was most unsatisfactory response I got from any Customer Care Executive.

I request you to either help me get exchange that with useful size 8 Sandals or forward this to someone who Care for Customers, and for their feeling as well,
Because I gifted that to my old age Grand Father,

Thank you for writing to us. An email has been sent to our support team with a copy to you on ghaziabad-aditya.[protected]@cromaretail.com . We try our best to respond to you within 48 hours. your request number is 1158884.


Best Regards.


Thanks & Regards,

Sarvesh|Assistant Department Manager
Infiniti Retail Limited | A Tata Enterprise

CROMA, Aditya City Centre, Plot No-3, Vaibhav Khand Indirapuram Ghaziabad (U.P.)

Landline: +[protected]| Mobile: [protected]

Email: Ghaziabad-aditya.[protected]@cromaretail.com<mailto:[protected]@cromareta...⇄ | Shop at: www.cromaretail.com<https://hkxprd0610.outlook.com/owa/redir.aspx?C=Sn5P9...⇄

immidiatelly return your product ...you have delivered the wrong one ...return it n give me the right one which i placed order
Order #21704863
Order Date: 02 Oct 2014, 02:21 PM
Paid Using:
Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634
Wrong product dilevered
I have given the right image
Order #21704863
Order Date: 02 Oct 2014, 02:21 PM
Paid Using:
Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634

Shipment Information: Tracking Number
[protected] Via Ecom
Product Quantity Unit price Subtotal
sunglass
Code: 4624634
1 Rs.179 Rs.179
Subtotal :
Rs.179
Shipping Cost :
Rs.45
Total :
Rs.224
Billing Address:
pankaj sharma
c-189 rajiv nagar opp. nbc factory khatipura
road jaipur
jaipur, Rajasthan 302006
India

please return ur product as soon as possible or refund the money

i ordered a rayban light blue gradle color sunglasses with order number 21752275, but its not similar to the product i ordered. please inform me the procedure of cahnging the product.

i ordered blazer which was displayed on screen and i selected and ordered that.but shopclues has sent me wrong product .it has sent me another blazer which never saw on the website and never ordered. i think the item that i ordered was not available with them so they sent me another blazer with their own choice. now i want my money back. amount is not so higher its only 460/-.its not a matter of money its about trust, faith of the customer that how these people cheat us

i ordered one item with order number 21897943. but shopclues.com has delivered me wrong product . i never ordered this product . but if now m requesting them to change my order or to cancel my order. they are not accepting my request. they are denying this.really shopclues.com is really a fake and fraud company. it just deceive their customers. its primary focus is to make money any how, not a customer satisfaction

I ordered 6 piece nylon spoon set few days back and today I got I delivery of wrong product.. I want replacement of my product.. My order no is 22621973.. what kind of service is this...

REG: Order Number No. 22539843, DATED 10.10.2014 02:27 PM)

I AM VERY MUCH FEDUP FROM SHOPCLUES.COM ONLINE SHOPPING.

FOR THE LAST SO MANY DAYS, I AM TRYING TO UPLOAD PHOTO OF WRONG PRODUCT (Macoro Men's Compact Black Sandals) SUPPLIED TO ME VIDE MY ABOVE SAID ORDER NUMBER, BY SHOPCLUES.COM, AS IT IS THEIR REQUIREMENT.

BUT I AM UNABLE TO UPLOAD. THE PAGE AT HTTPS//SECURE.SHOPCLUES.COM SAYS
SOME ERROR OCCURRED

I TRIED TO UPLOAD .JPG, .GIF. .PNG FILES BUT ALL THE TIME I RECEIVED THE ABOVE SAID MESSAGE.
YOUR SITE IS NOT ACCEPTING .DOC FILES.

EVEN I TRIED THROUGH THE LINK SENT BY ONE OF YOUR CUSTOMER SUPPORT EXECUTIVE. BUT I GOT SAME MESSAGE.

TODAY I NOT ABLE TO GET THEIR HELPLINE NUMBER/CUSTOMER SUPPORT NUMBER. EVERYTIME I GET MSG "ALL CHANNELS ARE BUSY, PLEASE TRY AFTER SOME TIME."

I DON'T THINK THERE IS NEED OF PHOTO.

IF I CAN UPLOAD PHOTO OF MY SANDALS (UPOLOADED ON YOUR SITE), WHY CAN'T I UPLOAD ON SHOPCLUES.COM SITE.

THANKS


GURPREET SINGH
CHANDIGARH
[protected]

I had ordered for a men's woollen blazer on 5-Oct-2014, order no: 21943503. The product which was delivered to me was completely different than the one they claimed to deliver. It did not match the description shown in the site. The product had an ugly stitch on one side. Moreover the style of the collar did not match the one of the picture. So I requested for a return. The return request was approved by them by 14-Oct-2014 and they promised me that a pick-up man would come and pick up the product. Their policy says that the money will be refunded immediately or by a maximum time period of 14 days. However, since then I have called them several times in vain. The pick-up person had not yet come. Today is 29-Oct-2014. The money was also not refunded. I had already launched two complaints but they didn't bother to take care of the matter. I have attached the pictures of displayed item and delivered item.

Kindly Attention
Dear sir,
My order number is 30167131
Delivered date[protected]
My dear sir,
Please return my product and refund my balance because it is wrong product delivered so please return And Refund Cash

hi
my order number is #30571839...i was delivered with wrong product. i need to return it but im not able to login to my shopclues account. my contact number is [protected]. email: [protected]@gmail.com

I had ordered an EXERCISE ROPE - YOGA ROPE - GYM rope the URL is http://www.shopclues.com/exercise-rope-yoga-rope-gym-rope-1.html. MRP of Rs 1299/- Special offer of Rs 149/- + delivery charge of 49/-. Total Cost Rs 198/-
Product Features of the rope I ordered are as follows.
High strength, durable
PVC coated Metal rope.Heavy Duty pulleys, best suitable for fat person
They are light weight, portable and space saving exercise equipment
Acupressure handle : helps to improve blood circulationDesigned to effectively building muscle strength and tone the body.Perfect for Yoga, ABS, workout. MRP Rs 1299/-Offer Price Rs. 149/- This is the product I ordered.
In its place I was delivered a pocket gym rope. MRP of Rs 325/- . Offer price Rs149 + delivery charge of 49/-.Total Cost Rs 198/-URL:http://www.shopclues.com/pocket-gym-rope-abdominal-exercise-rope-yoga-r...⇄ They are 2 distinctly different products as will be clear to you from the images I am attaching . Infact on Image2 of the product I ordered also has the mrp of Rs295/- printed on it. The product I received has nylon ropes
Now shop clues is claiming that the product delivered to me Is the same as the product I ordered. & and are point blank refusing to replace it.
Further they refuse to give me the email Id of sanjay sethi their ceo.
vinod

On 20/02/15 we placed a order on your site for mannual weighing machine(Order number:[protected].But at the of of delivery i get bed sheet and pillow cover.so i contact to that perticular number ([protected]) which is mention behind of the item.They given new order number[protected] and promissed that within seven days item will deliver.but it didnt deliver yet.once we again tring to contact that phone no but they are avoiding my call regulary.i already contact to yopur customer care but they refused to do any thing.Please suggest me what should i do in this critical position.You know also this is the voilation of customer right.I am waiting your answer then i will do some proper action.
Thankyou
Baijnath yadav.
Mob no-[protected]

Hello I am prashant,
I ordered a 3000mah battery for my android mobile micromax canvas doodle A111 on 28 April 2015 on SHOPCLUES.COM website. Price for the battery is 399/- cash on delivery.
But when I received this product I found that they given me 2100mah battery in place of 3000mah battery.
I talked to the customer care but they didnot give me proper response.
I feeling astonish. They cheated me and many more people. And they currently cheting with all and nobody doing anything.
I want my money back.

This product is currently available on this site and doing fraud with consumer.

http://m.shopclues.com/genuine-battery-for-micromax-canvas-doodle-a111-3000mah-6...⇄

I was delivered a wrong product.
I ordered

Ordered a Stylish & Trendy ballerinas shoes of size 8 but received size is 4.Also the color and quality is different .In the product itself the MRP is given as Rs.99 but paid amount is 192.Shoked to see this product.

Ordered a Stylish & Trendy ballerinas shoes of size 8 but received size is 4.Also the color and quality is different .In the product itself the MRP is given as Rs.99 but paid amount is 192.Shocked to see this product.

I have ordered a Kids swimming pool, Order ID 47596415, Product: Intex Swimming Pool 4 Feet . But delivered a low cost different product. Several times called customer care, every time tell that wait for 48Hours and your product will be pick up. Last one month I am waiting.

Bellow i am giving all the correspondence.


ShopClues Support, Jun 6, 6:17 PM:

Dear Customer,

Thank you for contacting ShopClues.com.

We would like to inform you that we have arranged the pick-up for your product, against the order through courier company. Our courier partner will contact you to get the product picked up within 4-5 business days.

Please ensure that the product is packed tightly with all stuffs which you have received from ShopClues. Further, we would like inform you that refund or replacement will be done after receiving of product in our warehouse, alternately you can track your return status at http://www.shopclues.com/trackorder

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com
S::S


ShopClues Support, Jun 5, 9:51 AM:

Dear Sujoy,

Thank you for contacting ShopClues.com.

This is with reference to your query regarding order no. 47596415.

We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pick up of your product and we will try our best to get you a resolution on priority.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Sanjay
ShopClues.com


Customer Support, Jun 3, 2:55 PM:

on the behalf of customer...

I have field return request, request was approved and no body came to me, and the courier partner has marked that shipment was not ready. kindly re-arrange pickup and revert me with the proper resolution as soon as..

regards...
shikha
shopclues, com


Customer Support, Jun 3, 2:43 PM:

On behalf of customer,

I have field return request, request was approved and no body came to me, and the courier partner has marked that shipment was not ready. kindly re-arrange pickup and revert me with the proper resolution.


Regards
Om bharti
shop clues.com


ShopClues Support, May 30, 12:05 PM:

Dear Sujoy,

Thank you for contacting ShopClues.com.

We regret for delay in pick up of your product. As per update from our concerned team, we would like to inform you that courier executive will contact you shortly regarding pick up of your product. We appreciate your patience and understanding in this matter.

Once we will get the confirmation of receiving the product in our warehouse then we will be able to proceed further for refund/replacement.

Kindly do not forget to take a copy of pick up receipt having order number of relevant product and signature of courier executive. If you have any further queries, feel free to contact our customer support team.

Best Regards,
Customer Support Team
Atul Rawat
ShopClues.com

s::s


Customer Support, May 29, 3:33 PM:

on behalf of customer:
I did not received the reverse pickup so do the needful asap.

Regards:
Kishor
Shop clues.com


Customer Support, May 23, 11:38 AM:

On Behalf Of Customer

I want refund asap courier team said to me give me the product from the distance of 50 kilometers this is really not good please do needful otherwise i will go court so please pick up it and till now i have not received any mail from your side so please pick up my product as soon as possible.we will back to revert within 48hrs.

regards,
sheetal Singh
shop clues.com


sujoy sarkar, May 22, 8:15 PM:

Reminder 3


> Reminder 2
>
> On 5/16/15, Sujoy Sarkar <sujoy.[protected]@gmail.com> wrote:
>> REMINDER 1
>>
>> Problem is still remaining same. No response from your end.
>>
>>
>>
>> On 5/14/15, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>>


sujoy sarkar, May 18, 5:54 PM:

Reminder 2


> REMINDER 1
>
> Problem is still remaining same. No response from your end.
>
>
>
> On 5/14/15, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote:
>>


sujoy sarkar, May 16, 8:02 PM:

REMINDER 1

Problem is still remaining same. No response from your end.


ShopClues Support, May 14, 11:47 AM:

Dear Customer,

Thank you for contacting ShopClues.com.

This is with reference to your query regarding order.

We regret for the inconvenience caused to you. We have forwarded a request to our concerned team for urgent pickup of your product and we will try our best to get you a resolution on priority.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com


sujoy sarkar, May 13, 12:30 PM:

Dear Sir,

I have received a call from courier company from different city
(Bhubaneshwar). Its approx 50km distance from my home.
Kindly arrange and pick up the wrong delivered product on urgent basis
from my nearest courier company like BLUE DART, FIRST FLIGHT ETC.
But to see the your useless delay system i think you have any
urgency. Bogus and disgusting.

Looking forward to hearing I am still suffering.

Regards.
Sujoy Sarkar


ShopClues Support, May 11, 1:11 PM:

Dear Customer,

Thank you for contacting ShopClues.com.

This is reference to your order.

We are coordinating with our courier partners for pick up of your product. We request you to kindly wait. We will update you, when pick up of your product will be arranged.

Further, we would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Monica
ShopClues.com
S::S


ShopClues Support, May 7, 1:29 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. We have forwarded your concern to merchant and once we will receive an update we will inform you.

It usually takes 3-4 business days, however, due to non–availability of merchant it might take 1-2 days longer.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


sujoy sarkar, May 6, 4:47 PM:

Dear Madam/Sir,

I am sending the delivered product snap after removing from pack.
Please find the attached snap.


Regards.
Sujoy Sarkar

Attachment(s)
delivered product snap 1.jpg


Shopclues Support, May 5, 4:43 PM:

Dear Sujoy,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding the order no. 47596415.

As informed earlier that we have received the images, however, they are not clearly visible to identify the actual product. We request you to provide us the clear images of the actual delivered product without the outer box, highlighting the issue with the product, so that we can provide you the appropriate resolution on priority basis. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Sandeep
ShopClues.com


sujoy sarkar, May 5, 3:25 PM:

Dear Madam,

Now I am clearly attaching order product and delivered product snap.

Regards.
Sujoy

Attachment(s)
ordered product.jpg
delivered product.jpg


ShopClues Support, May 5, 1:23 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We have received images, however, they are not clearly visible to identify the issue. We request you to provide clear images of the delivered product, highlighting the issue with the product.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


sujoy sarkar, May 5, 7:32 AM:

Dear Madam,

As required now I am sending delivered product picture. My concern is
delivered and ordered product is different. You can check it from my
order data base, I want to return the wrong product and you will
deliver me original booking product. Kindly fast your process, 13
days already gone.

Regards.
Sujoy Sarkar
[protected]

Attachment(s)
delivered product.jpg


ShopClues Support, May 4, 1:48 PM:

Dear Customer,

Thank you for shopping with ShopClues.com.

This is with reference to your query regarding order.

We apologize for the inconvenience caused to you. However, to proceed further, we would require the images of the delivered product highlighting your concern clearly. To expedite the process, kindly provide us the images within 48 hrs.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Upasana
ShopClues.com


ShopClues Support, May 4, 10:36 AM:

Dear Customer,

Greeting from ShopClues.com.

This is with reference to the concern raised against your order.

Please note, we are working towards the resolution and expecting the same in 3-4 days. At ShopClues, we ensure customer’s satisfaction. Please treat this incident as exception.

Inconvenience caused to you in this matter is deeply regretted.

For any further assistance, please write to us at ShopClues/support.

Warm Regards,
Amrit
Team ShopClues


sujoy sarkar, Apr 29, 8:36 AM:

Comment: Kindly replace and deliver my actual ordered product on urgent basis. I am also requesting to shop clues team please try to control to avoid this kind of incident to sustain the customer faith on your people.
Order Number: 47596415
Return Number: 1271097
Product: Intex Swimming Pool 4 Feet
Reason: Wrong Item Delivered
Action: Replace item
Click to view image: https://images.shopclues.com/images/refund_product_images/9c69de51f51a756shop-cl...⇄
Click to view image: https://images.shopclues.com/images/refund_product_images/40ec1479ad0f3c6shop-cl...⇄


Cheers,
ShopClues Support Team.

Worg

04 Feb 2016, 08:50 PM 84759401
Micro USB OTG Cable Attach Pendrive Mouse Keyboard To Mobiles Tablets S2 S3 a116 (QTY:1)
Rs.50 Delivered Reorder this order


this product is defect product delivered me, so its my request to help me or replace it

thanks

Shopclues.com — product not working and also old

I bought mi baterry yesterday only I got its old one used and also not working.it's tys ur company selling an old one.

Product lost in transit

Order no 42481043, the courier website reads order lost in transit.please cancel the order and arrange refund or deliver the product asap

Not to track my order

My order id is 33970411 My order tracking number is [protected] by Blue dart I m not able to track my order when i enter the tracking no it always show incorrect number plzzz help me

Till Not receive my product

I am minaxi my query is i was purchrd two item i have done online payment but still not giving my item. my email id. [protected]@gmail.com [protected]@yahoo.in my order nu. is 31873363

i didnt get my refund

i have paced the order n 14112014 i have canceled the order but still now the money is not refund

Dear Customer,

We sincerely apologize for the inconvenience caused to you in response to the received product. Hope you have received a call from us with the plausible resolution. Due to non-serviceable location, kindly send us the product (Order 5073217) on your own with the scanned copy of the courier receipt. We will refund the courier charges. Once the product received at your warehouse, we will initiate the reshipment or refund of your order as per ease.


Regards,
ShopClues Support

Finally you got this product or not

Dear Ankush,

We sincerely apologize for the inconvenience caused to you. We are coordinating with the courier partner to arrange the POD (Proof of Delivery) on urgent basis. Once received, we will share it with you ASAP, along with the plausible resolution.


Regards,
ShopClues Support

Dear From where you will get the POD when I haven't received it. I have attached the pix also.

Don't know how many more days you will require to resolve it.

Either arrange a same card within 05 days or refund double money with interest and compensation of approx. Rs. 500/- for phone calls & internet charges.

I have also lodged a complaint with Ministry of Consumer Affairs vide complaint no. :60959/2/2013.

I really felt bad when you people said that it has been delivered and we are arranging POD.

Hi,


I have placed an order (order id[protected] on shopclues, I have got an email that showing my item have delivered.

But I have not received my item.

could you please look into this,

And one more thing i have entered wrong pin code in the sipping
address, My pin-code is 110034,

order is not delivered

shopclues order no. 23786019 for simply home's diwali dhamaka set of 4 double bed sheets. and it is shipped by blue dart courier with tracking number [protected] is not delivered please check.Thank you

regarding order no 25165203.

My complain is regarding delay in my order no 25165203 .Please tell me the status of this order. When i will get this order.please reply me as soon as..iam already paid.

Not disclosing a fraud transaction

ShopClues team members are not disclosing the order ID of a fraud transaction. I have a mail chain conversation more than 20 mails but they are not cancelling the order.

Payment has been done by fraud, already had given an application to cyber security cell, police department.

Not helping the customer at all.

Dear Raja,

We are regretful for the inconvenience caused to you. We are getting this checked at our warehouse on priority. Once confirmed the receipt, we will process the complete refund of your order. The credit will reflect in your bank account within 2 weeks.


Regards,
ShopClues Support