ShopClues.com Complaints & Reviews

Dear Sir/ Madam,
After launching a consumer complaint i received a call from shopclues.com and they agreed on phone that my order NO. 5252233 got delayed due to their cheap third class illiterate courier services and they will going to deliver my order by different courier service and it will going to be reach by another 7-10 days and they agreed to redeliver my order and now without my permission they cancelled my order, Sir I'd like to ask "What kind of Company is shopclues.com? Who gave rights to ShopClues.Com to play with the customers money? As agreed on phone i want my ordered product, also whats the meaning of holding customers money this long and wasting my time also i want compensation for the trouble caused by ShopClues.com to me. SHOPCLUES.COM REALLY NEEDS TO GROW UP AND STARTS ACCEPTING RESPONSIBILITIES OF THEIR MISTAKES AND TROUBLE CAUSED TO CUSTOMER, OTHERWISE YOU KNOW VERY WELL WHERE THIS TYPE OF COMPANY ENDS!!!

I ordered a product from shopclues.com order id 5252233, till date no updates of the ordered product. After launching a consumer complaint here i received a call from shopclues.com and they agreed on phone that my order got delayed due to their cheap third class illiterate courier services and they will going to deliver my product by different courier service and it will going to be reach by another 7-10 days and they agreed to redeliver my order and now without my permission they cancelled my order WHAT KIND OF A CHEAP COMPANY IS SHOPCLUES.COM, AS AGREED ON PHONE I WANT MY ORDERED PRODUCT, WHATS THE MEANING OF HOLDING CUSTOMER'S MONEY FOR ALMOST A MONTH AND SHOWING SUCH AN UNACCEPTABLE BEHAVIOR. SHOPCLUES YOU ARE THE WORST SHOPPING SITE ON THE INTERNET AND YOU WONT SURVIVE TOO LONG UNLESS YOUR CUSTOMER CARE DEPARTMENT LEARS TO SERVE THE CUSTOMERS.

Hello,
I ordered a product from shopclues on 21st july having order id : 5252233, but now the product is missing and shopclues is not taking any responsibility of that missing product, NO COMMUNICATION MADE BY THEM REGARDING THE DELIVERY AND UPDATES OF THAT PRODUCT. THEY ARE SAYING MY ADDRESS IS UNLOCATABLE, But The Truth is that in the month of april i ordered a cooler from shopclues and they delivered that cooler at the same shipping address order id for cooler :3198174 Please check shipping address of this order id and that cleary shows the ILLITRATE, IRRISPONSIVE BEHAVIOUR OF SHOPCLUES.COM and now they are giving unacceptable reasons, Please take necessary actions

HELLO ALL,
I ORDERED A PRODUCT FROM SHOPCLUES.COM ON 21TH JULY ORDER ID : 5252233 AND THE PRODUCT IS MISSING AFTER 12 DAYS OF ORDER AND NO COMMUNICATION FROM SHOPCLUES.COM , AND THEY ARE NOT TAKING ANY ACTIONS ON THE COURIER COMPANY INSTEAD THEY ARE SUPPORTING THEM AND MOTIVATING THEM TO REPEAT THEIR MISTAKES AGAIN AND AGAIN.. VERY VERY POOR CHEAP AND THIRD CLASS SERVICES BY SHOPCLUES.COM.
TRUTH THAT WILL SHOCK YOU REGARDING THE SERVICES AND WEBSITE OF SHOPCLUES.COM
1) SHOPCLUES NEVER DELIVER CUSTOMERS PRODUCT INSTEAD THEY KEEP CUSTOMER'S MONEY FOR LONG TIME IN THEIR BANK ACCOUNT AND ENJOYS INTEREST ON THAT MONEY AND NEVER DELIVERS THE ORDERED PRODUCT.
2) SHOPCLUES CUSTOMER CARE DEPARTMENT IS THE FAKE SERVICES THEY NEVER CALL YOU REGARDING THE UPDATES OF YOUR PRODUCT AND IRRITATES YOU BECAUSE THEY ALREADY TOOK YOUR MONEY AND NOW YOU CANT DO ANYTHING!
3) THEY NEVER RESPONSE TO THE CONSUMER COMPLAINTS LIKE THIS AND THEY THINK THEY ARE TOP OF ALL, THAT CLEARLY SHOWS THE ILLITRATE, IRRISPONSIVE BEHAVIOUR, AND SIMPLY WASTE OF TIME.
4)PLEASE CHECK THE FOLLOWING ATTACHMENTS AS A PROOF OF MY ABOVE COMPLAINT.

Sir/Madam,

I ordered a HCL Techgear game pad from shopclues.com on July 5th.
I received the product on 20th July.
order no. 4875245
the driver CD in the package is outdated. its a 2007 build. hence no games are working and the game pad is lying waste.

I installed the driver from the CD. I even ran the calibration tests and vibration tests.
Still the game pad doesn't work with any game. The right analog stick is not working and the 4 buttons on the right are giving me the same effect. They should be different to use the game pad for games.
I searched online for updated drivers but i could not find any. This product is not even listed on HCL website.
It says macro joystick game pad. There is no proof that this is genuine HCL.
I am also not able to find the install directory of the game pad driver.
its not even listen in installed programs in control panel.
This leads me to believe that the product is not genuine and is a cheap replication of a Playstation controller manufactured somewhere near Kolkata.

I have contacted Shopclues multiple times through mail, Facebook and their customer support page. I am yet to receive a reply from them.

I also gave them an option of replacing this game pad with a genuine one. I will pay the difference in amount.

Currently its a waste to me as it does not work with any game.

I sent this same mail to the email address provided on the box of the product- hcltouch.[protected]@hcl.com but i got an immediate mail delivery failure saying the domain does not exist.
This clearly shows the product is a fake or a replication.

I request you to help me with this case of cheating.

Waiting for an early reply
Thank You

Sagar
[protected]

I want to complain against 1. Shopclues.com and 2. First flight courier services.
I had ordered a 3 burner stove which I received in a broken state on 15th July 2013. Now I am unable to get a refund because they are saying that my address is not serviceable and cannot pick the damaged product they sent me.
1. They said that I had received the product on 8 july whereas I received it only on 15th.
2. Since they sent that product at the given address how can they say that it is unserviceable.
3. Furthermore I m willing to go to the courier office from where I had received and drop the product for sending and had asked for them to arrange the pickup from the office itself.
4. I had asked if I have to send it myself then the courier person said that I have to spend rs 1555. I will get only a maximum of rs 300 in its refund from the shopclues which I think is not fair.
I have written this mail expecting your kind help in this matter. I shall remain forever thankful towards your gratefulness.
Tshering doma
Gangtok.









[protected] Forwarded message[protected]
From: "phuchung bhutia" <[protected]@gmail.com>
Date: Jul 19, 2013 3:39 PM
Subject: Re: [ShopClues.com] Re: Return requested for ShopClues order 4688097
To: "ShopClues. com" <[protected]@shopclues.com>
Cc:

You can send it in the address and cannot arrange pickup. What kind if scam is this. The courier is saying that it will cost rs 1555.
On Jul 19, 2013 3:34 PM, "ShopClues.com" <[protected]@shopclues.com> wrote:
##- Please type your reply above this line -##


________________________________________

Ankush, Jul 19 03:34 pm (IST):
Hello,
Thank you for shopping at ShopClues.com.
We are unable to do reverse pickup for your order 4688097 as your address is non serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will be happy to refund the courier charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund.
Once we receive the product, we will send you an update on the order status, alternately you can track your return status atwww.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Ankush
ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 17 09:48 pm (IST):
I cannot provide any other pin code than 737101 which is a state capital
and all major courier service available here including the one through
which I had received the product. Also I am stating that I will drop the
product at the whichever courier service office you are comfortable with
like blue dart or first flight or FedEx or dtdc. Please arrange return from
your side.
________________________________________

ShopClues Support, Jul 17 03:34 pm (IST):
Hello,
Thank you for shopping with ShopClues.com.
We acknowledge your mail and we would like to inform you that your current address is non serviceable for an reverse pick-up hence we request you to provide us your alternate address with different pin code so that the same can be re-initiated.
Please respond to this email (without changing the subject line) if you need any additional support.
Thanks
Krishna tamang
ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 17 10:27 am (IST):
I had collected that product from first flight courier. Can you arrange
return through them I can drop it in their office.
________________________________________

Amrit, Jul 17 09:33 am (IST):
Hello,
Thank you for shopping at ShopClues.com.
We are unable to do reverse pickup for your return request 352934 as your address is non serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address.
To,
Clues Network (P) Limited
Plot Number- 648, Bijwasan,
New Delhi - 110061
Phone: 011 – 28063316 – 15
We will be happy to refund the shipping charges upto Rs 300/- in the form of CluesBucks. Kindly email us your courier receipt to get the refund.
Once we receive the product, we will send you an update on the order status, alternately you can track your return status atwww.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
Ritika ShopClues Support
s::s
________________________________________

phuchung bhutia, Jul 15 07:58 pm (IST):
I had sent images earlier what else do you want. Open the attachment with
this mail. Download it and see it and zoom the image if you cannot see it
properly.
Attachment(s)
IMG_20130715_170947.jpg
IMG_20130715_170924.jpg
IMG_20130715_170555.jpg
________________________________________

Amrit, Jul 15 06:43 pm (IST):
Hello,
Thank you for contacting ShopClues.com.
We sincerely apologize for the inconvenience caused due to receiving of broken/damaged product. We have logged in your return request with the ticket number 352934.
To expedite the process, we request you to provide us with images of the damaged product received.
Please click on the following links if you have any further questions
- http://www.shopclues.com/return-or-replacement.html
- http://www.shopclues.com/trackorder to get a quick update on your return request

Thank you for your patience.
Ankush
ShopClues Support

s::s
________________________________________

phuchung bhutia, Jul 15 06:24 pm (IST):
> ##- Please type your reply above this line -##
>
> Hello,
>
> Thank you for contacting ShopClues.com.
>
> Your request has been logged with ticket number 352934, please use the
> same email for further communication. We try our best to get back to you
> within 2 working days.
>
> Team ShopClues.
>
>[protected][protected]
>
> *phuchung bhutia, Jul 15 04:46 pm (IST):*
>
> To ensure delivery to your inbox, please add [protected]@shopclues.com to
> your address book.
> Lets Talk
>
> Order Number: 4688097
>
> Return Number: 48025
>
> Comment: I just received the product on 15 the July 2013 and I found that
> it is damaged. The marble top is shattered. So I m returning this product.
> Kindly refund me.
>
> Product: 3 Burner Automatic Gas stove with Marble Finish
>
> Reason: Damaged During Shipping
>
> Action: Refund
>
> Electronics | Apparels | Home Appliances | About Us | Team
> Privacy policy User Agreement ©[protected] Clues Network PVT. LTD..
> ShopClues Band of Trust:-
>
> About Us:
> Founded in July 2011 in Silicon Valley, USA, ShopClues.com is India's
> first and the largest fully managed marketplace that connects buyers and
> sellers online and offers a trusted and safe online shopping experience.
> Registering three-fold growth in the last quarter, we target to be the No 1
> online shopping portal of India. ShopClues.com brings thousands of
> authentic products from more than 8,000 Online Stores from leading
> brands/retailers,3,000 global & regional brands, above 200 official brand
> stores, and over 200k products across 520+ categories. Along with
> day-to-day irresistible deals and sales, we provide a great selection of
> products, low prices, fast delivery, and best customer support. We also
> strive hard to help our merchants reach to a larger market on a reliable
> platform.
>
> Delivery Policy:
> At ShopClues.com, our delivery procedure is dedicated to offer you on-time
> delivery, best possible packaging, and timely updates. To fulfill our
> shipment motives, we do need your support and patience as each of our
> orders goes through a rigorous process of milkrun (product collection),
> inspection, processing, packaging, shipping and finally getting your
> products delivered to you at your doorstep. You can easily get in touch
> with us at any point with your concerns, we will be happy to help you.
>
> Payment Policy:
> ShopClues has certified and secured payment gateway to take care of all
> your payment worries and does not pay the merchant until you receive your
> product.We accept all prepaid payment options, such as Netbanking and all
> major credit, debit and ATM cards. In fact, you can also make use of the
> Cash-On-Delivery (COD) option, where you can pay the money at the time of
> product delivery.
>
> Customer Care / Support:
> In case you have any concerns/questions/suggestions/feedback, please write
> to us at Customer Support or reach us via phone at[protected], between 9
> AM- 11 PM from Mon-Sat & 10am - 6pm on Sun.
>
> Easy Return/Replacement:
> We allow you to return your product for full refund/replacement if the
> product you received has wrong size, wrong color, wrong quantity,
> manufacturing defects, damages or is significantly different from the
> description given by the merchant. You can return the product within 10
> days of your receiving* without worrying of the return shipment. In case
> you decide to ship it at your end, we make sure you get a refund of your
> expenses.
>
> Clues Bucks (Rewards):
> As a gesture to say thank you for your shopping with us, we credit your
> account with Clues Bucks (2% of purchase price). Each Clues Buck is
> equivalent to Rs 1 and can be redeemed for your next purchase with us. All
> your earned Clues Bucks are valid for 120 days - that's 4 months - from the
> date of issue and can be used for purchasing your favorite products
> anything sitewide.
>
> Buyer Guides:
> We have dedicated buyer guides from our experts to help you make right
> purchases. Each buyer guide focuses on giving you an overlook of the best
> available options for the product within your requirements with expert
> recommendations to suit your tastes.
>
> Terms & Conditions:
> Kindly visit http://www.shopclues.com/terms-and-conditions.html to refer
> terms & conditions for on-going deals and sales. You can also visit
> http://www.shopclues.com/policies-and-rules.html to refer rules and
> policies.
>
>
>
> Cheers,
> ShopClues Support Team.
>
> Message-Id:BHM38G1X_51e3ddf2d7d0d_3aa[protected]_sprut
>
Attachment(s)
IMG_20130715_170947.jpg
IMG_20130715_170555.jpg
IMG_20130715_170924.jpg
________________________________________

phuchung bhutia, Jul 15 04:46 pm (IST):
To ensure delivery to your inbox, please add [protected]@shopclues.com to your address book.
Lets Talk

Order Number: 4688097
Return Number: 48025
Comment: I just received the product on 15 the July 2013 and I found that it is damaged. The marble top is shattered. So I m returning this product. Kindly refund me.
Product: 3 Burner Automatic Gas stove with Marble Finish
Reason: Damaged During Shipping
Action: Refund

Sir i ordered Beetel M53 Corded Land-line Phone from shopclues website on 19 Jun 2013, 07:05 PM. i got the product after 10 days, the phone was good up to 10-15 days but after that phone receiver is not working, phone is in good condition but the phone receiver is not working..
i complained to shopclues website they gave a ticket number 364150 about my compliant on July-22.
but till today there is no response from them.. so please help me to replace the phone receiver...
I hope you will solve my query.. please help me as soon as possible...

Dear team,
On 13th June 2013 I ordered 2 items from Shopclues as below

Order no :: 5061437 - Reebok Box T-Shirt -- Rs. 194 + Rs.34 =Rs. 228
Order no :: 5061439 - Car Emergency Light -- Rs.149 + Rs. 49 = Rs. 198

Final Amount I have paid as calculated Rs. 426 thru HDFC Credit Card.

Once I have made the payment, Shopclues system generated 2 order details as 5061437 for Aleva International & 5061439 for Indiamall.

BUT the receipt 5061437 [Reebok Box T-Shirt] generated for Rs. 357 {instead of 228} and the receipt 5061439 generated for Rs. 69 {instead of 198} totalling to Rs. 426.

Now Shopclues have cancelled the order 5061439 and trying to give me a refund of only Rs. 69, which means the Reebok Box T-Shirt costed me Rs. 357 instead of Rs. 228.

PLEASE EXPLAIN HOW CAN Shopclues CALCULATE THIS REFUND AMOUNT TO BE RS.69 WHERE AS IT SHOULD BE RS.198.

Again there was no coupon code attached for Car Emergency Light, so how can your system made that order [5061439] to Rs. 69.

ITS WHOSE FAULT ?

What to do further to get a proper refund ?

Dear Team,

Reference: Order ID 4675705.

I ordered for a rain coat via online in shopclues.com on 28th jun 13. they didn't deliver the product, when i contacted the shopclues team, they said the product is out of stock and they could not deliver it. Then i cancelled the order, the agent said the amount will be refunded with 2 weeks. Now its almost 1 month past still they din't refund in spite of repeated mail. now there is no reply from them.
Please help me

Regards
Karigalan S

Undersigned booked an order No.5029393 on Shopclues.com and paid Rs.595 through online banking on dated 11.07.2013 but after lots of mails on 18.07.2013 i received mail from shop clues stating that
"We are unable to fulfill your order due to non-availability with the merchant. Please be assured we have tried our best to source the product at the best price from our other merchants. At this point we are uncertain of its fulfillment, therefore we are refunding your payment." This happen second time with this site .I Think these type of sites should be closed.
Manoj

I have purchased few product from shopclues.Com having order number 491198(cinthol deo), 4892569(flip flop), 4662735(car cover), 3654845(hankies).
I found these products are of very low quality and different in the description.
Immediately after receiving I mailed them and appleid for refund.. but they refused to return by saying that merchant is saying that product is of fine quality so that we cant redund.
This webside claim nto be a buyer protection guarantee website.
Please see the matter and help me in getting my refund back.

Dear Sir,

I placed an order on ShopClues.com for Portable Laptop e-table with USB cooling Fan, item code: 401551. My order no. is 4852969. dated: 04-Jul-2013.
They intimated me that the order product has been shipped through DTDC courier (sms on my mobile).
Later on neither I did receive any call from DTDC nor from ShopClues for placing the order.
I did not get that product till now.
then I mailed to [protected]@shopclues.com. but did not get results.

Please get my payment refunded or product also can be accepted.

Thanks

Shyam Sunder

I have ordered a jacket on shopclues.com on 7th of July and made the payment on the same day. I received a email stating that the product will be delivered within 7 to 10 working days. Till today I either receive the delivery or know the status of the delivery. They are not able give me the status of the product. I have ordered the product on urgent basis and they are providing the worst customer service. I feel that the site is cheating on people about the delivery. Please help me in getting the product as soon as possible.

its about order number :3031011.... i complained earlier on 7th May but till now nothing done by company ... told them that the shirt they sent me dont have any logo or tag which says the shirt is XL size and only way to know the size is by measuring the shirt and on measuring it is smaller than M size .. but company ppl not even listening to me .. i want my money refund

i have ordered prestige induction cooktop from shopclues.com on 24 july 2013 they sent it by dtdc and it returned from pathankot due to non availability of service i requested them many times please send it by indiapost but i dont know what they are doing ,they
always say 2 more days i have made advance payment still they cheat me the customer care is rude to me
i think FIR is last option

I had ordered a smart phone on ShopClues.com on 15-Jun-13 and paid full amount of Rs 10990. after a week of days later the status said order picked up. Followign is order details
15 Jun 2013, 07:36 PM order no: 4349849 INTEX i5 QUADCORE (QTY:1) Rs.10,990 Processing - Order Picked up Reorder this order

couple of weeks later requested to cancel, as i could not recieve the item.

But i have neither recieved the item, nor my money

Pl. do needfull to get my money back.
Thanks in advance.

I ordered Cabana bath towels twice from shopclues.com. The item name was "Cabana bath towel". But they delivered me two low quality (cabana is very good) bath towels which had brand name "Unbranded" printed on towel. I asked shopclues to deliver me original cabana towel or refund the money. But they denied saying that there is no brand like "cabana", so they have shipped me some other towel. Its funny that if there is no brand like cabana, then why do they mention as "Cabana" in their sale post? Truely speaking there is a brand called cabana and even Big bazar and future bazar groups sell this.

I have the proof of opening the parcel (towels got from them), the mail they sent - "There is no brand like cabana" (eventhough they mention brand: cabana towel in their website).

So be careful with shopclues.com.

I am not letting them away with this issue. It happened twice for order numbers 4938359 and 3851357 (ordered by my friend)

Proof: http://www.cabanatowels.com/category/CFBA/Bath-Towels.html

Regards

I had ordered one mobile in shopclues on 17th june and order id is 4430979.
But still there is no status for this product. It always shows procurement delay.


You not able to contact any customer care executives or any other persons regarding your purchase.
I have never seen like this shopping website. Not able to cancel that order too.

Dont buy anything in "SHOPCLUES". Very bad experience I had. They are like a cheaters.

Hi,

I have ordered an item from ShopClues Order-3756017‏, around 40 days back and still I have not received the item.
When contacted the officails they told me that item is delivered. But till date I have not received the item.
After several mail ShopClues is not providing me the courier details.
Pl. share what to do.

Prashant

Dear sir, I have bought Park Avenue Deo from www.shopclues.com. I have paid it already through online but when the product is delivered it was expired. I have many complaints on shopclues but no resolution given. Please look in this matter. ORDER NO.:- 3582319 Email id:- [protected]@gmail.com Phone:- [protected]. Approx 3 weeks to go and no money refunded. I am totally disappointed from shopclues they say something and do something. Please help on same I really tired from them. Please help me.