ShopClues.com Complaints & Reviews

Hi,

I would like to lodge a complaint against shopclues.com, I had ordered for HCL Tab V1 on 28th May 2013( order number 3864083) . Paid for it through citibank credit card through 6 months emi scheme.
They confirmed my order accepted the payment and it was said that the delivery is done in 5-7 days by the merchant.

As you can see in the snapshot that the status is Processing...pickup initiated on the end of merchant and still its the same since 7 days today also.

In another snap shots its the mail i received from customer support (3rd and 4th May 2013) that says that the product is not available at the merchant and they are arranging it through some other merchant and so the delivery is delayed, its even the same in two days .

My complaint is that why do you accept the order and also the payment made by the customer when you are not confirmed about the stock on your end.

as i have already paid for the thing in 28th May 2013, I have to deposit its first emi also as it will be due in my credit card bill whereas I have not yet received my order for which I am paying these EMI's

Daily the customer support says the issue would be resolved in 24 hours.but till now there is no action taken.

the truth is that they do not have the product in stock and they have taken the money for it.

I dont want my money back I want my order and that too ASAP.

I have ordered some product online from shopclues for rs 2478. because of non-availability of product they didn't send any product for over 10 days so i cancelled my order then asked for refund , they told money will be refunded with in 24 hs but even after 4 days they didn't refunded my money.Even the product is not in stock they still shows as they product in stock and accept money.

Order Number : 3572303
Order Date : 18 May 2013, 07:34 PM


Order Status as of 30 May 2013, 12:26 PM
Cancellation Requested

on 2nd June still no refund

Hi Team Shopclues,
I have purchased the product "Nike N150 Deodorants (Pack of 2) for Men 200mL (QTY:1)" with order number "3613245" and did the payment on same date but received it on 1st June. Despite late the worst thing was the product is set of 2 Deo as per offer and even its written on the receipt on the package received from courier company but when i opened the package, it was only one item present. Its been 2nd time Shopclues done to worst to me. Earlier i bought a set of spoon but never received the product though i paid for it and after calling to the customer care, executives says that i haven't paid for the product yet. What crap ! Somehow Shopclues figured out about the payment issue and after so many my follow up mails, Shopclues convinced to refund. Its the worst service i have come across on the internet.

I would really admire this platform if people get heard from here. Please take necessary steps so fraud online marketers like Shopclues can't make people fool any more.


Regards
Nirmal

Dear sir
i have online order from shopclues.com on 6th-May-2013, (Kitchen pro combo of roti maker & chopping board set Qty-1) but i have recived only chopping board. i have complaint 4th time on this site but not good response. i have advanced payment from DEBIT CARD. sir almost 1 month late but my missing part not find please help me sir or solve this issue

Thank You
Best Regards

Hi,

I ordered for Tupperware best lunch box from "Shopclues". Shopclues delivered the product also. But i did not reveived all the parts. So i complained that to them. After 48 hours they sent one mail for my approval of missing pasrt. Then i replied to them. Again they sent the same E-mail. I replied to them with an "yes" again. But i did not get any reply. So i called them again. ( For these calls, nearly i spent 100 bucks because of the hold time).

Now they asked me for pictures. I sent them again immediately. But still i did not get any reply. However, i called them again ( nearly 40 minutes call). They offered 120 clues bucks. I rejected the offer and asked them about my missing part. Without having complete set how can i use the product? thats what i asked them. Nothing in progress for 4 days. So i called them again( 40 minutes). At last they promised me to refund all the money within 24-48 hours. I agreed for that and waiting for the money.

After 15 days i called them today again..... Because still i did not get the money. The Seller is not in contact. So they cant do any thing. And Now they are telling like they are giving an offer of 120 clues bucks.

What the hell with this Online shopping sites????????
Please suggest me what i have to do in this case?


Order: 3319622
Date: 06 May 2013, 08:44 PM
Status: Complete


Above are my shopping details.

I have so many issues regarding thee Shopclues.com website. I am thee regular buyer @ shopclues making online payment for purchase of thee product. Since i paid thee amount and thee theings were not delivered to my destination.Status are showing thee courier was returned to origin. Even theough i communicated therough mail regarding thee issue thee replied and was not sorted for 2weeks . I paid Rs.278/- order no for purchase of bag but theey sent invoice for Rs.190 (including shipping). I purchase Nippo Pencil cell AA (1 Strip of 10 Batteries) (QTY:1) order no 3531579 on 16the may-13 and paid online, but thee product status was showing returned to origin. Even i chat withe theose people theey didn't give proper replay.

I ordered Lakme Eye-Conic Kajal from Shopclues. They send me defected piece, It is not in working condition.
When i sent them email for replace that product they did not reply in first time. After 15 days i again sent them an email then they replied :-

" We would like to inform you that the product which has been ordered by you is the same which has been delivered to you as per the manufacturer. Therefore, we will not be able to fulfill your request."

They are selling defected items. They are robbing public. I'll sue them and get back my money at any cost. because this is not the matter of money this is the matter of Pride.
" Saala koi bhadwaa online site khol ke hume aise nahi thag sakta..! "

i purchased a panasonic air conditioner at shopclues.com on 21 may 2013 and paid Rs 21690 with order no. 3669009‏

which is still not shipped by them... i called there customer care and they said it will be shipped maximum by 27 may 2013 and till today not shipped.

now they are saying item is out of stock with merchant,

i will take a strict action against such sites.. if the item is not available with them then why take money from customer for That,


such sites must be closed by govt. and a stirct pocily must be created to secure the customer against selling such products...

i will also create a case against them in court...

Hi All,
This is regarding my bad experience with www.shopclues.com I made a purchase (BSA Cycle on 18 MAY 2013) before I made the purchase I called their customer care and confirmed that, they can deliver the cycle fully assembled. They confirmed the order and got the payment. After making regular follow-up, now on 27 May 2013, I got the response from them saying "The Order has been cancelled, as they can not deliver the assembled cycle as they don't have" and they will refund the money within next two weeks.

It is so much annoying and frustrating, as even though we paid we are not getting, what we are supposed to.

Please raising this issue, I searched this forum about complaints on Shopclues.com and I am not alone, I got to know so many people started complaining about this website. Keep this in your mind before making an order with www.shopclues.com

i bought this laptop cooling pad from shopclues.com with order number.3262048 ... it was mentioned on the product page that its compatible from laptops of 10 inch to 16 inch .. but its size is too small that it cant provide air to the air vent of my laptop of 15.6 inch ....
and main thing is its not giving out any air .. like the cooling fan is just moving ut not giving any air
attached the fotos ...
but as always the site ppl not agreeing for return

The Shopclues site showed me that the Bodyfuelz Whey protein of 5lbs is in stock.
Also they added a lucrative offer with it. But now after 5 days of order being placed, they tell me that it is temporarily out of stock.
Earlier also in late April they did the same thing when I ordered British Nutritions Whey Protein .

My question is that why do they not show the product out of stock on their site when it is out of stock in reality.
All they are doing is torturing the consumers and blocking their money as it takes almost two weeks to get the money refund.

Please take useful action to stop such irregularities in the online shopping arena.

Thanking you.

Sir/Ma’am,

I ordered on 3rd may 2013 a steam iron of Jaipan make of Rs 494 only My order no is 3211067 and the time for delivery was 5-7 days as shown in the website. I have written almost 10-15 mails each time same reply was given that matter is escalated with merchant ,but now they are not giving any reply and not refunding the money. This is a typical case why people are shying to purcahase online due to these websites. I hope I will get refund but I request you to create pressure on Govt. to bring strong legislation to curb and punish such websites who are playing with sentiments and hard earned money of consumers.

Thanking You

Manoj Gurnani

i bought these spoons set of 12 frm shopclues.com on 5 may n got delivered on 8may under order number 3288507 ... n the same day or next day i asked them that in the picture of product its shown normal tablespoons but when i got these they were teaspoons or babyspoons ...and it wasnt mentioned on the product page that they r babyspoons ... so i asked them to return but they arent listening to me.

I have placed an order from shopclues and it was like a life’s most horrible experience with them. I have purchased (order no. 305082) a Khaitan Aircooler for Rs.6270 on 14th May and it got delivered on 18th May, 2013. When i opened the product the water pump was not working. i tried to call their customer care you know what, it took me 20 minutes to speak with their CC team as my call was in a queue (third class desi customer care team). I paid 50 bucks from my pocket to inform them that this is a faulty product. Although they have 10 days return policy for damage products they have sent me across a mail that you contact with the khaitan customer care for repair. This company is completely a fraud and they do not have any business ethics. The problem is that here no body cares about your concern. They are cheating with the customer’s sentiments. i am sure they don’t have the intention to run their business on long run.

following was the order history which i have not yet got in hand.




Order: 3219037
Date: 29 Apr 2013, 06:23 AM
Status: Complete
Products information

Product Selling Price Quantity Subtotal
Super Shakti Electronic Insect & Mosquito Killer Plus Night Light
Code: 295293
Price in Clues Bucks: 103
Rs.655 1 Rs.655

Payment method: CCAvenue - NetBanking (Net Banking)
Coupon Code : SCEK03
Customer notes: - Subtotal : Rs.655 (-)Order Discount : Rs.552 Price after Discount : Rs.103 Shipping Cost : Rs.19 Total : Rs.122
On Order Completion, You Will Earn Clues Bucks: 2
Customer information

Contact information
E-mail: [protected]@rediffmail.com
Billing Address
First name: ARUNIMA
Last name: ROY
Address: AC-25 ABANINDRA BITHI, CITY CENTRE
Address, line 2: -
City: DURGAPUR
Country: India
State: West Bengal
Postal code: 713216
Phone: +91-[protected]

Shipping Address
First name: ARUNIMA
Last name: ROY
Address: AC-25 ABANINDRA BITHI, CITY CENTRE
Address, line 2: -
City: DURGAPUR
Country: India
State: West Bengal
Postal code: 713216
Phone: +91-[protected]
telesky Order Detail
telesky
A6, Bunkar Colony, Near Nimri Colony, Ashok Vihar Phase 4
New Delhi, 110052
Order #3219037
Date:29 Apr 2013, 06:23 AM
Payment method:CCAvenue - NetBanking
Shipping method:Fulfilled by ShopClues Velocity

Bill to:
ARUNIMA ROY
AC-25 ABANINDRA BITHI, CITY CENTRE

DURGAPUR, West Bengal 713216
India
[protected] Ship to:
ARUNIMA ROY
AC-25 ABANINDRA BITHI, CITY CENTRE

DURGAPUR, West Bengal 713216
India
[protected]
ProductQuantityUnit priceSubtotal
Super Shakti Electronic Insect & Mosquito Killer Plus Night
Light
Code: 2952931Rs.655Rs.655
Subtotal : Rs.655(-)Order Discount : Rs.552Price after Discount :
Rs.103 Shipping Cost : Rs.19 Total : Rs.122 On Order Completion, You
Will Earn Clues Bucks: 2


Powered by ShopClues.com

Hey sar/mem
I m having a very big prob with shopclues.com,,,i had ordered a sunglasses For my mom,and i got it at the date of 11th may 2013,but i m having a size issue,dht glasses is too big for my mom,and also i am not satisfide with the quality and product also,so i told to shopclues to take ther product back and return my cash but they are not doing any thing,I also note a return request for ths product coz i have 10 days return policy but again no answer,so plz help me out ,i dont want ths product..Help me i have 10 days return policy,
i am wrighting all the information

WWW.SHOPCLUES.COM
Sunglasses For Women M.No S7 Code: 371492
Order Id - 3344719
Date of Order Receiving - 11th may 2013
Chandresh Patni
Email add - [protected]@gmail.com
(M) - [protected]

Plz help me out,,help me to return ths product,for any other information or Queries call me on [protected]
thnx

DONT BUY ANYTHING FROM SHOPCLUES.COM. I bought two items in that site. Both are defective. First purchase was mobile. it didnt turn on when i open it and tried to ON it. They asked me to claim from service center. I said No and after 100 mail conversations They asked me to get Defective on Arrival (DOA) letter from service center. I gave the same then they took more than a month to replace the item.

Second purchase was DIGITAL WEIGHING SCALE( fully glass material). It was not all packed. just they sent the product through courier. while getting itself, it had been broken into small pieces. Attached images.

Hi,

I had placed the order for "Vox 16 inch Rechargeable Pedestal fan" (Order Number 317​7065) using ShopClues site. Firstly they should mention that they will be supplying the fan in disassembled form and end user will have to get it assembled.
Now the main problem is that the Motor part of the Vox fan is defective and it is a plastic body fan and if you apply the force it will get permanently damaged. I raised a complaint regarding the defective piece. I was told that I will receive response in 2 days. After 2 days they asked me send the picture of the defective part, I sent it. Then they gave me 2 customer care numbers of Alpha radios (who is marketing Vox product or the only supplier of Vox product). The numbers they have provided are [protected]/ [protected]. I tried calling in these numbers. No one was picking call on [protected] number and [protected] number was out of reach. I also tried calling the numbers provided in the warranty card of Vox fan & those numbers are not valid at all (also to mention here that the warranty card has no details filled. I am not sure if the 6 month warranty which was promised in Shopclues' site is valid or not). I again tried calling the numbers provided by ShopClues, Someone picked up the call in [protected] number and he told me that he is neither from Alpha Radios not from Vox electronics. So I raised the concern about numbers to ShopClues. Now they are not replying at all. Also I sent mail in alpharadios.[protected]@gmail.com id and some other customer care Id of Alpha radios (which was given in the packaging box of the fan but no one is responding from there also. Its almost 13 days since the product was delivered. It is still in its packet with its defective part. Now I have no other option but to go to consumer court against ShopClues and Vox Electronics (Alpha radios) because they have just cheated me and looted my 3100 bucks.

So I warn everybody not to buy any product from ShopClues because they sell defective items only.
Also don't buy any product of Vox because its not a branded but a Chinese product only. It was my constraint to buy a Vox product because no big brands like Bajaj, Khaitan and Orient make Rechargeable Fan.

Regards,
Hem

I’m very much disappointed on receipt of this product and service from www.shopclues.com through online shopping
1. The Order was placed on 28th April and I received the product on 7th May Order no 3215618
2. The quality of the product is very POOR i will not be convinced unless a justification is given on this product (this product is not the Original DELL Wireless mouse) some poor or low class china quality product with DELL logo.
3. The Wired part is this mouse doesn’t work without mouse pad… where as I still have the original Dell mouse which I can use it on my computer table
4. I believe Shopclues should take necessary action on vendors who sell fake / duplicate products else you’re BANNER / IMAGE from our end will eventually go down.
5. If the product is Made in China please do mention the same in the website
6. Please take back this product and no worries if replacement is given or not.
7. The product does not carry any information about the DELL brand and model etc..,
on the reverse side.

I raised all these complaints to shopclues and response received was:
ShopClues Support, May 09 08:24 am (IST):
Hello

Greetings From Shopclues.com

Based on your concern we would like to inform you that the product on our website are standard quality product and we delivered you the same which you have ordered .You can get the authenticity confirmation from your nearest service centre.


Thanks & Regards
Shikha

Team shopclues
s::s

I'm totally disappointed on this.please help,,, it is not the matter of 600 rupees,, it is the matter that they have cheated me.

Thanks
Regards
Jeevarathna

mail address : [protected]@gmail.com
[protected]

From: Pranav Chudasama <[protected]@yahoo.in>
To: shopclues <[protected]@shopclues.com>
Sent: Friday, 10 May 2013 12:37 PM
Dear sir,

today received shipment in damaged condition ,wherein ceramic plate received in broken condition.

we regret to received such type of product online thru shopclue com like reputed online store like u.

We can't expect such services asply pre paid payment mode.


This is 2nd experience ,where in we received damaged product , boxes are not broken but product is in broken condition.This is 5th product , i have purchased from u.

We seek urgent resolution to my issue with replacement or refund, we are purchasing online thru other stores but not get such type of experience,photograph of product attached herewith

order no: #3326147

bill date 7th may
Received today

i have called on supportconsumer support centre of indicoock - [protected] but they said u contact store for replacement.

Regards,

pranav Chudasama

[protected]

ahmedabad