ShopClues.com Complaints & Reviews

ShopClues — TOO DELAY ORDER

HELLO
LAST SUNDAY I ORDERED TWO PRODUCT USING NET BANKING FROM SHOPCLUES, STILL NOW THEY DONT TELL US ABOUT PRODUCT SHIPMENT DETAILS, WHAT A CHEATING ATTITUDE, MY ORDER IS 1698299,1697951... EBAY AND FLIPKART SO WAS GOOD. PLEASE FRIENDS DONT BELIEVE SHOPCLUES, DONT GET TENSION IF YOU NEVER BUY SHOPCLUES ....

Dear Suresh,

We are sorry for the inconvenience caused to you. Due to the unavailability of the product at the respective merchant, the same has been cancelled. We tried to procure it for you but in vain. We have initiated the complete refund of your order. The credit will reflect in your bank account within 10-15 working days.


Regards,
ShopClues Support

I had ordered hand free for apple 5 in shop clues on 31st Aug. And order id is 19549597.But still there is no status for this product. It always shows Processing - Procurement Delay from Merchant .Reorder this order can wait for 2 days.I can wait for 5 days.Cancellation Request Cancellation why, i need it so i order it if merchant is failed for fulfill my order then it is part of your duty purchase from market and ship to our shipping address as per in your record.

What is meaning of these yaar, And why customer care executive not pick up calls .Please tell me the Status of my order details are mention below .

19744677
Order Number
03 Sep 2014
11:42 PM
Order Date
Processing - Slight Procurment Delay from Merchant
Order Status as of 05 Sep 2014, 03:19 AM

I have ordered an internal hard drive on 9 September 2014 from SHOPCLUES I am not able to track my order and it was really urgent.

ODER NUMBER[protected]
9 SEPTEMBER 2014
15:03

if you are not able to send it within 2 day please return my money back i will buy it from a trusted and reliable site...

I order whey protein on 29th Sept 2014 and estimated date of delivery was 7th or 8th October with order number 21584519. Its already been more than 8 days since online status shows as processing and procurement delay from merchant. There is no reply from customer care executive even after request. Shopclues is very bad and I dont recommend anyone to buy anything from this website. This was my first and last experience with this website.

Hi Shop Clues is the worst ever Online site which i strongly recommend not to try for...there wont be any reply properly from them...when we try to reach the Customer care we can only hear a song...saying everything on Wholesale price...but the customer satisfaction is most important to any shopping site if they want to proceed further. My order number is 22348693 I ordered a mobile on last Wednesday. But they promised to deliver the product max by 2 to 3 days when i see the mail from them on Friday they say it as "Procurement Delay from Merchant"... I ask them direct why they promise in fake when the merchant does not have the product with them...wont they check the availability of the product before they market..The Customer care is a lot hell it takes nearly 20 mins to reach them if we are lucky to be connected to them and best answer from them is very rudely saying that we would send you a mail in two days that the product might receive within 3 to 5 business days that tooo not confirmly...they say this also just in a flook...So this is my worst experience by any shopping online site. Never ever shop online on SHOP CLUES...

hi
hello i have ordered 24 oct 2014 my order number 24459659 but still no status for this product it always shows processing and procurement delay from merchant
please find solve this problem

Hi...the worst thing about shop clues is the custCust.care do not respond...there is no no.available.and the email is not enough to get any information.it was way better with flipcart snapdeal and even jaboong was way better.

Hi

I have ordered one product 15 days were already completed still from starting day onwards its showing processing and procurement delay from merchant.

This is very very waste E-Commerce site among all the waste sites. Even they didn't give any updates.

Please don't go for shopclues.

Shopclues is one of the biggest cheat site in the market. You can see how people are suffering by reading the above posts. I too became a victim. I have ordered a Shoe and its order number is 37523911. It is showing that procurement delay for the past 10 days. There is no help from the customercare side. I don't know what these people really aim for... My strongly suggest you not to buy in shopclues. If you try to buy, you will also be writing a post here.

Hi,

I had ordered a watch and id 49689849 and still it is in delay.Please, do send fast immediately.

I have ordered an Himalaya Oil Clear Lomen Face Wash 150Ml (Qty-01) on 23 May 2015 from SHOPCLUES
I am not able to track my order and It is showing that procurement delay for the past 04 days. There is no help from the customercare side.
ODER NUMBER[protected]
23 MAY 2015
04:58PM

So many people here writing about slight procurement delay. I think Shopclues have few phony online merchants created by themselves. Those merchants offer deals at unbelievable prices that everybody falls for them. There is a catch though, merchant would not allow cash on delivery. Game starts here. They charge us money upfront, promise 10-15 days for delivery, delay our order with "Slight procurement delay"gimmick, then cancel our order and return our money. They basically use our money for almost a month and they do it with thousands of people everyday who fall for their low price catch. IT IS FRAUD.
I bought an LED Tv 4 days ago which is still being sold by the same merchant. For my delivery I am getting "Slight procurement delay" message. How other people are going to get Tv who bought in last four days after me if they don't have one to supply me. WE NEED THESE ONLINE SITES TO BE ANSWERABLE TO CUSTOMERS AND THERE MUST BE A LAW SUPPORTING ONLINE BUYERS.

I have ordered a reach smartphone vide order No89899925 dated 10.4.16, I have paid the money in advance.But shopclues didn't ship the product. They informed me about there very common procurement delay. But they still displaying the product having same marchant and confirmed booking and receiving advance payments for the same product. Their business motivation is nothing but to cheat innocent people. Shopclues businesses systems are not transparent enough. There must be a regulatory authority like SEBI to protect the innocent customers from the online shopping sites like shopclues.If a customer booked an ordinary small valued product from shopclues.com then they ship the product through a reputed courier company having office at the customers locations and collect the money immediately. But when a customer booked high value product and pay the money in advance then shopclues rarely delivers the product. Shopclues try to cheat the customers if the customers are not so conscious. In case of conscious customers sometimes they delivered the actual product to the customers or refund the money without interest after repeated efforts from the customers. They never reply the email of the customers. They never receive the phone calls of the customers. They only contact the customers if there's any needs for their own benefits. Online shopping sites like shopclues must be banned by the Government. The suffered customers should be contact to the office of the Prime Minister of India for banning such online shopping sites specifically the Shopclues so that necessary action must be taken against them like Sharada and Sahara .

Shopclues.com — not delivered item

my ordernumber 46052705 tracking number [protected] double bedsheet purchased in aprial not yet delivered [protected]@gmail.com [protected]

Shopclues.com — Shopclues not ansersing on return product .

I have purchased shoes on shop clues . the shoes size is not good and not fit to my legs . So i was requested to shop clues for return product. But they are not answering . my Order no 49234039

Shopclues — order cancel is selfie stick

Please cancel my order no.50413439 Product is selfie stick

Damage

I had placed a plated necklace set, Order no.42611287, But it has dammage, I want to return it.

getting a different courier

Order no:36664345 we buy wafer sunglasses we got aviator sunglasses I want refund.

amount not refunded yet

sir this is with refrence to the order number[protected]...they are not refunding me my money for the return of the order...kindly tel them to quickly get in action! thanks

my product not received

Way bill no :[protected] Order no :22300089

The worst site shopclues showing "procurement delay from merchant" this damn message from two weeks. What they are doing. This site even donot have manners to customers. Do refund or do ship my order

What the hell is this... I want my money back. If i don't get my order by 14th june i will fill a case in court against you guys.

I have ordered a product from Shopclueson 20 May. I have already paid the money. But now the status is showing like "Procurement Delay-Searching For Alternate". My order ID is[protected]. Will I get the product? or How can I cancel the Order?

hi
all are ceo, manger of shopclues.com

[protected]@shopclues.com,
[protected]@shopclues.com,
[protected]@shopclues.com,
[protected]@shopclues.com.

also mention that customer care team is rude to them,
u can also visit delhi police site & email all officer
they about cheating with u under ipc420 a case can be filed.
also note u need to send fresh email dont forward this
email that will not make a sense at all.

** rememeber email a new fresh email only
then only chairman will reply dont reply
or forward as he get that spam,


note filed a case at www.core.nic.in site its mange by ministry of consumer affairs team of government of india. so u dont have to pay any charges to file a case. just file the case & see how that company help u.

Dear Aryan,

We sincerely apologize for the inconvenience caused to you. Kindly check back your registered mail ID for the plausible resolution from us.


Regards,
ShopClues Support

one stop shop — Need My Money Refund

Dear Sir/ Madam,

This is for reference that my BP Code for One Stop Shop Distribution is BP00062018 for the same I paid 10000 INR. At the time of getting distribution I was informed will receive IRCTC digital signature with in 30-45 days, which will be helpful in booking online ticket directly from IRCTC website.

After a regular follow up for last more than one year I haven't received yet. I also marked them a threatened e-mail stating that I am going to take legal, still no reply.

For any other information do let me know.

So, I kindly request you to make money refund .

For this I will be highly obliged to you. Waiting for your prompt Reply

Thanks & Regards,
Shrawan Kumar
[protected]
Database Programmer

I have join one stop shop 5 months but that is not working my
My Name is : Saleem Parvez
BP Code is : BP00082793
Contact No. : [protected]

onestopshop — does not refund money.

last year dec.2010. I have pay 1.5lac for Channel Partnership business.but unfortunately OSS have not provided any service.and they could not agree refund my money.

please advice me how can my return my money?
Mobile-[protected]

Dear Suresh,

We are extremely regretful for the inconvenience caused to you. We are arranging the reverse pick-up of the received product. You will be notified of the courier details via mail.


Regards,
ShopClues Support

Replacement of Body Shaper of Women

I had order wrong size so I want XL size the is

un useless items

DEAR SIR&MEDAM SITE SHOING ON QALUTY PRODUCTS BUT DELVERY PRODUCT IS UN USE LESS PRODUCTS PLEASE ACTION THE COMLAINTS

woodland leather wallet

Fake products woodland leather wallet 100 % cheting

Item's not received

I will order in 13th may with lenovo vibe p1m a back cover still I am not received in material pls check

kitchen item bought from shopclues its worst product

i have purchased a kitchen item from shopclues its not worthfull for my money in website fake image they updated i have all proof with me

Product not complitely recived

Hii I have ordered fifty kg home gym set with 3 in 1 bench order no is 91306110. I received every thing but in the accessories 2 rod ( 3feet curl rod + 5 feet straight rod) were missing so plz check and deliver the remaining items soon as possible.

battery wrong delivered

I have purchased samsung in few days back.In online battery was rated 1000mAh but i have received 800 mAh battery..I want to return battery and give me 1000mAh barrety.

got fiber instead of polarised glass of my product which i ordered

dear sir i jus fed up o[censored]r consumer support sevice i want to replace my order bcoz its quality is very low so kindly take this seriously otherwise i have to file a complait in consumer court ... contact no-[protected]

Expired Product

I Have Purchase a product online and they have supplied me expired product. Inspite of much effort, they have not change/replaced my product.

Received another item

I am ordered Nova Nhc-1818c 2 in 1 hair beauty set curler and straightener, but i am recived Nova NHC 4718B Hair curling iron

defective product

company sailing defective product, customer care support number not working .no sport

payment

i have oder Philips Shaver AT620 (QTY:1) at 28 Nov 2014, 05:46 PM and oder no[protected] ...i have pay Rs.1, 487 using payumoney and my debit card but my rupees cut on my debit card ...but status indicate incomplate

Dear Customer,

We regret the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Hi Sir,
Many many thanks to consumer complaints team.I got my money back.This became possible only because of you people.

Dear Somesh,

We are sorry for the inconvenience caused to you. Kindly share your order details for immediate resolution on your concern.


Regards,
ShopClues Support

Thanks Rani. Lets see how fast they reply now.

Dear Keyur,

We apologize for the inconvenience caused to you in response to the received product. Your order has been already arranged for the reverse pick-up. However, as per your convenience the refund has been also initiated in form of CluesBucks. Kindly check back your ShopClues account.


Regards,
ShopClues Support

Really appreciate that after all this delay, you initiated the refund very quickly. Thanks

Dear Fauzia,


We sincerely apologize for the inconvenience caused to you. We are investigating the concern on priority. You will be updated ASAP.


Regards,
ShopClues Support

Dear Rohit,

We sincerely apologize for the inconvenience caused to you in response to the received product. We are arranging the reverse pick-up of the same and you will updated of the courier details via mail.


Regards,
ShopClues Support

It allready delivered on your site on date 20/06/2013.
I payed my payment of 400 on the time.
and you take so much time to refund this.
i have so much value for single paisa, so refund my payment imidiate.

Sir Please give me any answer.are you giving my money back or not

Dear Simerdeep,

We are extremely regretful for the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Dear Pradeep,


We are really very sorry for the inconvenience caused to you. We are investigating the concern with the courier partner and will revert you ASAP.


Regards,
ShopClues Support

Dear Customer,


We are extremely regretful for the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Hi Shopclues,
You are doing only mails.but where is the result?.when will you take back your faulty product and when will i get my refund?I have mailed 100 times that there is no one in my home to do all such thing, so its your duty to arrange courier to take your faulty product and refund my money.Every time i call to your customer care, they respond in a bad manner.do the needful.

sir I have already made a complain to you.They contacted me but they are making excuses.They are neither sending there courier man to collect their faulty product nor they are refunding my money.It was their courier man who delivered product there, but now they are not ready to collect it from there.
Please do the needful


I have purchased an online pendrive from Shopclues.com of sandisk(16 GB) of Rs. 540.They delivered me a faulty product.I called and even mailed them for the faulty replacement.The product has 1 year warranty.now they are not responding properly.thay are avoiding my calls.Thay are not ready to refund my money ar replace the product.I have mailed them several times.The order id is 3936143.date of purchase is 31st May 2013.Their online customer care number is [protected].Please do the needful.

Hi,
Yesterday again I got a call from Shopclues from no. [protected] regarding my issues.That Guy listened my issues and told me that he would get back to me, but neither i have got any mail nor any call from them.They are simply harassing me mentally.Thay have already harrassed me for last one month by sending irrelevant mails.They are disgusting.They used to send convention mails.When i have already told them that the pendrive is faulty, its not working, but its not broken even, still they asked me to send the snap of it.I want to know which type of technology they have that can ascertain them that pendrive is not working by seeing its snap.Sir they are simply doing time pass.take a strong action against them.They should be penalised for harassing me mentaly and i have also spent too much money on their payable customer call service.

Still shopclues has not called me and neither it has arranged for pick up of the faulty pendrive.it is taking no initiative to return my money.

Hi Sir,
This shopclue is not taking any ineterest in the complain.I think they have completely forgotten the issue or trying to ignore.

Sir,
This shopclues called me now, they asked me unnecessary details which are not required required for transfering amount.I gave them my account number, atm card number its validity.But they asked me for my CVV number which is not required in transfering amount.Sir anyone can make transaction through my card if I will tell my CVV number.They told its for confirmation.Sir i want to know that all the information given by me, confirm my status or not?They are making useless issues.They can even confirm my name from my account number itself.I have got a call from number [protected].

I had ordered one BSNL Teracom Lofty TZ300 7 Inch 4GB Tablet on 15.05.2013 on shopclues.com, through order no:3507451 & i received the product on 18.05.2013 when i checked the product(tablet)the touchscreen was not working & i placed a request to get the same replaced on 22.05.2013. Since then i have requesting customer care of shopclues.com to get me either replaced product or refund the money but they are asking me to visit the service center.

When a new product is received faulty, it is not taken to service center. it is replaced by the seller. In this case seller is shopclues.com & it is their responsibility to get me a new product or get the refund if replacement is not possible.

Mr Akshay you have complained in the right place.Same was my situation.This shopclues tried to avoid the matter too much..but with the help of Consumer complaints, I got my money back.So keep tracking this site and post comments regularly.

order no. 39175355 (product not delivery)

dear sir, i m order and payment this product dt . 23/02/2015, but sir party not sent my product, so sir please deliver my product or return my payment.

Return rejected by the merchant.

Order no:23995671 . I received MT Mini Bluetooth Speaker with Mic on 29/10/2014 which was not in working condition. Same day I send a return request. But my return request is rejected by the merchant. Why my return request rejected?

Dear Fauzia,

We apologize for the inconvenience caused to you. We request you to share your order details so that we can investigate everything at our end and will get back to you soon.

Regards,
ShopClues Support

Please locate my money paid to shopclues.com.online by hdfc bank credit card in name of s z Abbasrefunded by company after order cancellationon on20/, 21may2013.

I recently bought sony earphones (Sony MDR-Ex085) from shopclues. However when in received the product what i found was that it was not an original product. It was a fake one, cheap duplicate of sony. It did not have any sony logo on it. And to add, it did not come in sony packaging. This clearly showed they dispatched a fake one.

And when i requested a return, they said that it is as mentioned on the website and we would not be able to return it.

These people at shopclues are making fun of retail industry. This is the second time they gave a fake product. Earlier it was a pendrive and now an earphone.

Please help me resolve this issue.

Order details are:

Order no: 3752231
Date of order: 24 May, 2013

Regards,
Mohd Taha Ansari

Please look at the attached image of the product dispatched: IMG_20130606_142429.jpg

refund
my order no4500087. its product name(Everpure Mineral Water Purifier) i have not recived your product.
because its was fully damage, as for prefilter &full body, that by i
have returned, 01/07/2013, I have given more time complain by phone and email.but every time other other question asking, now i am more tention, what will do? how will beliave with shopclues?
I request you please refund my money 984 Rs .

thankyou
girijesh kumar

Dear Customer,

We are extremely sorry for the inconvenience caused to you. Due to the unavailability of the stock, the order has been cancelled. We have initiated the refund of your order. The credit will reflect in your bank account within 10-15 working days.


Regards,
ShopClues Support

Dear Rakesh,

We apologize for the inconvenience caused to you. Hope you have received a call from us.


Regards,
ShopClues Support

not yet

After 3 months I have received my money back thank you very much.

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. We checked with our database and did not find any complaint of the subjected order 3662197. As per our return policy - www.shopclues.com/return-policy.html, we offer 10 days guarantee return/refund of any received products. Since, there was no complaint within the stipulated time, we are sorry to inform you that we would not be able to return the product.


Regards,
ShopClues Support

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. Hope you have received a call from us.


Regards,
ShopClues Support

What?????...I raised a complaint the same day I recieved the product (23rd May) and I have asked clearly what steps I have to take next for the same. Nobody cared to give a reply and now you say time is up...I have sent the pic also of the product whose plier was not working and now you say there was no defect. This is ridiculous..If none of your execs recorded the complaint, is that my fault? In fact I have got a complaint number also as acknowledgement (271984) .So this is what you do always to get rid of issues?...In that case I will continue with further steps.

This is a case of clear cheating. Not responding to consumer's complaint for 3 weeks and then come up and say we don't have any complaint recorded in our database so you are not eligible for resolution.

I got a mail on 26th June from [protected]@cc​avenue.com which says

"
Dear Customer,

This is to inform you that the merchant has initiated the refund process for order number 3662197 for your transaction on http://www.shopclues.com. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation. "

I didn't receive the amount till now so still you people plan to cheat? Earlier you said there was no complaints raised and now you say the refund process is initiated but where???

Below is the latest mail I got from support team and they says for credit card payments it takes maximum 15 days to credit the refund amount, but for me its almost 1 month now and nothing is refunded till now...

"ShopClues Support, Jul 17 03:57 pm (IST):
Hello,

Thank you for shopping at ShopClues.com.

As per our discussion we have already initiated refund for your Order on 26 june, 2013.
The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:

Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days

We apologize for the inconvenience. Please be assured we are trying our best to expedite the refund.

Please click on the following link if you have any further questions

- http://www.shopclues.com/trackorder to get a quick update on your order

Thank you for your patience.

ShopClues Support
s::s"

http://timesofindia.indiatimes.com/tech/tech-news/internet/Shopclues-CEO-arreste...⇄

CEO of this fraud company, Sandeep Aggarwal, is arrested by FBI...!! So in short it was a fraud company ran by a big fraud..!!!

I didn't receive my refund yet..its been 1 month..Cheaters...!! So now my job will be to expose this cheaters in Social media...simple as that...

I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account.

I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account...Unfortunately this website is also helping much in busting such cheaters...so sad...

Its been almost 1year and many people from company gave fake promises of someone will call me or replacement is sent or refund is initiated (you can read form above) but nothing reached me till now...!! So I plan to next is share this in social media...

Shopclues.com — wrong product

I have ordered a combo of 7 elegant watches but the product delivered is wrong and defective . My order no.is 49388223. Please exchange my order. I have ordered it on 3 may.

ipod there is one defect

The ipod 1defect in it that the earphone is not connecting to the main system.and the portion where the earphone is connected is too small and not working.

please my order philips soundbar is packing and speaker diffect please replace it.

order no.35980965 philips dsp475u track no.[protected]...

send my product

Dear Sir Order no 38975023 please send my product in quickly my shipping address.

Recently I purchased "9 in 1 Keychain with Micro-Pliers & LED Flashlight" ( order number 3662197) from shopclues and I got the product in 3 days. But the product I received was defective one. I got the product on 23rd May and I raised the complaint with them ( ticket number 271984) on same day. They told me to send pictures of product and I sent that also. They said they will replace the product within 1 week. I didn't receive either replacement or refund of money till today. Every time they make some lame excuse and disconnect calls.

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. Hope you have received a call from us.


Regards,
ShopClues Support

my order num is [protected], i ordered it on jan 21, still i didnt receive it, may i know when will i receive it