ShopClues.com Complaints & Reviews

one stop shop — Need My Money Refund

Dear Sir/ Madam,

This is for reference that my BP Code for One Stop Shop Distribution is BP00062018 for the same I paid 10000 INR. At the time of getting distribution I was informed will receive IRCTC digital signature with in 30-45 days, which will be helpful in booking online ticket directly from IRCTC website.

After a regular follow up for last more than one year I haven't received yet. I also marked them a threatened e-mail stating that I am going to take legal, still no reply.

For any other information do let me know.

So, I kindly request you to make money refund .

For this I will be highly obliged to you. Waiting for your prompt Reply

Thanks & Regards,
Shrawan Kumar
[protected]
Database Programmer

I have join one stop shop 5 months but that is not working my
My Name is : Saleem Parvez
BP Code is : BP00082793
Contact No. : [protected]

onestopshop — does not refund money.

last year dec.2010. I have pay 1.5lac for Channel Partnership business.but unfortunately OSS have not provided any service.and they could not agree refund my money.

please advice me how can my return my money?
Mobile-[protected]

Dear Suresh,

We are extremely regretful for the inconvenience caused to you. We are arranging the reverse pick-up of the received product. You will be notified of the courier details via mail.


Regards,
ShopClues Support

Replacement of Body Shaper of Women

I had order wrong size so I want XL size the is

un useless items

DEAR SIR&MEDAM SITE SHOING ON QALUTY PRODUCTS BUT DELVERY PRODUCT IS UN USE LESS PRODUCTS PLEASE ACTION THE COMLAINTS

woodland leather wallet

Fake products woodland leather wallet 100 % cheting

Item's not received

I will order in 13th may with lenovo vibe p1m a back cover still I am not received in material pls check

kitchen item bought from shopclues its worst product

i have purchased a kitchen item from shopclues its not worthfull for my money in website fake image they updated i have all proof with me

Product not complitely recived

Hii I have ordered fifty kg home gym set with 3 in 1 bench order no is 91306110. I received every thing but in the accessories 2 rod ( 3feet curl rod + 5 feet straight rod) were missing so plz check and deliver the remaining items soon as possible.

battery wrong delivered

I have purchased samsung in few days back.In online battery was rated 1000mAh but i have received 800 mAh battery..I want to return battery and give me 1000mAh barrety.

got fiber instead of polarised glass of my product which i ordered

dear sir i jus fed up o[censored]r consumer support sevice i want to replace my order bcoz its quality is very low so kindly take this seriously otherwise i have to file a complait in consumer court ... contact no-[protected]

Expired Product

I Have Purchase a product online and they have supplied me expired product. Inspite of much effort, they have not change/replaced my product.

Received another item

I am ordered Nova Nhc-1818c 2 in 1 hair beauty set curler and straightener, but i am recived Nova NHC 4718B Hair curling iron

defective product

company sailing defective product, customer care support number not working .no sport

payment

i have oder Philips Shaver AT620 (QTY:1) at 28 Nov 2014, 05:46 PM and oder no[protected] ...i have pay Rs.1, 487 using payumoney and my debit card but my rupees cut on my debit card ...but status indicate incomplate

Dear Customer,

We regret the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Hi Sir,
Many many thanks to consumer complaints team.I got my money back.This became possible only because of you people.

Dear Somesh,

We are sorry for the inconvenience caused to you. Kindly share your order details for immediate resolution on your concern.


Regards,
ShopClues Support

Thanks Rani. Lets see how fast they reply now.

Dear Keyur,

We apologize for the inconvenience caused to you in response to the received product. Your order has been already arranged for the reverse pick-up. However, as per your convenience the refund has been also initiated in form of CluesBucks. Kindly check back your ShopClues account.


Regards,
ShopClues Support

Really appreciate that after all this delay, you initiated the refund very quickly. Thanks

Dear Fauzia,


We sincerely apologize for the inconvenience caused to you. We are investigating the concern on priority. You will be updated ASAP.


Regards,
ShopClues Support

Dear Rohit,

We sincerely apologize for the inconvenience caused to you in response to the received product. We are arranging the reverse pick-up of the same and you will updated of the courier details via mail.


Regards,
ShopClues Support

It allready delivered on your site on date 20/06/2013.
I payed my payment of 400 on the time.
and you take so much time to refund this.
i have so much value for single paisa, so refund my payment imidiate.

Sir Please give me any answer.are you giving my money back or not

Dear Simerdeep,

We are extremely regretful for the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Dear Pradeep,


We are really very sorry for the inconvenience caused to you. We are investigating the concern with the courier partner and will revert you ASAP.


Regards,
ShopClues Support

Dear Customer,


We are extremely regretful for the inconvenience caused to you. Hope you have received a call from us with the plausible resolution.


Regards,
ShopClues Support

Hi Shopclues,
You are doing only mails.but where is the result?.when will you take back your faulty product and when will i get my refund?I have mailed 100 times that there is no one in my home to do all such thing, so its your duty to arrange courier to take your faulty product and refund my money.Every time i call to your customer care, they respond in a bad manner.do the needful.

sir I have already made a complain to you.They contacted me but they are making excuses.They are neither sending there courier man to collect their faulty product nor they are refunding my money.It was their courier man who delivered product there, but now they are not ready to collect it from there.
Please do the needful


I have purchased an online pendrive from Shopclues.com of sandisk(16 GB) of Rs. 540.They delivered me a faulty product.I called and even mailed them for the faulty replacement.The product has 1 year warranty.now they are not responding properly.thay are avoiding my calls.Thay are not ready to refund my money ar replace the product.I have mailed them several times.The order id is 3936143.date of purchase is 31st May 2013.Their online customer care number is [protected].Please do the needful.

Hi,
Yesterday again I got a call from Shopclues from no. [protected] regarding my issues.That Guy listened my issues and told me that he would get back to me, but neither i have got any mail nor any call from them.They are simply harassing me mentally.Thay have already harrassed me for last one month by sending irrelevant mails.They are disgusting.They used to send convention mails.When i have already told them that the pendrive is faulty, its not working, but its not broken even, still they asked me to send the snap of it.I want to know which type of technology they have that can ascertain them that pendrive is not working by seeing its snap.Sir they are simply doing time pass.take a strong action against them.They should be penalised for harassing me mentaly and i have also spent too much money on their payable customer call service.

Still shopclues has not called me and neither it has arranged for pick up of the faulty pendrive.it is taking no initiative to return my money.

Hi Sir,
This shopclue is not taking any ineterest in the complain.I think they have completely forgotten the issue or trying to ignore.

Sir,
This shopclues called me now, they asked me unnecessary details which are not required required for transfering amount.I gave them my account number, atm card number its validity.But they asked me for my CVV number which is not required in transfering amount.Sir anyone can make transaction through my card if I will tell my CVV number.They told its for confirmation.Sir i want to know that all the information given by me, confirm my status or not?They are making useless issues.They can even confirm my name from my account number itself.I have got a call from number [protected].

I had ordered one BSNL Teracom Lofty TZ300 7 Inch 4GB Tablet on 15.05.2013 on shopclues.com, through order no:3507451 & i received the product on 18.05.2013 when i checked the product(tablet)the touchscreen was not working & i placed a request to get the same replaced on 22.05.2013. Since then i have requesting customer care of shopclues.com to get me either replaced product or refund the money but they are asking me to visit the service center.

When a new product is received faulty, it is not taken to service center. it is replaced by the seller. In this case seller is shopclues.com & it is their responsibility to get me a new product or get the refund if replacement is not possible.

Mr Akshay you have complained in the right place.Same was my situation.This shopclues tried to avoid the matter too much..but with the help of Consumer complaints, I got my money back.So keep tracking this site and post comments regularly.

order no. 39175355 (product not delivery)

dear sir, i m order and payment this product dt . 23/02/2015, but sir party not sent my product, so sir please deliver my product or return my payment.

Return rejected by the merchant.

Order no:23995671 . I received MT Mini Bluetooth Speaker with Mic on 29/10/2014 which was not in working condition. Same day I send a return request. But my return request is rejected by the merchant. Why my return request rejected?

Dear Fauzia,

We apologize for the inconvenience caused to you. We request you to share your order details so that we can investigate everything at our end and will get back to you soon.

Regards,
ShopClues Support

Please locate my money paid to shopclues.com.online by hdfc bank credit card in name of s z Abbasrefunded by company after order cancellationon on20/, 21may2013.

I recently bought sony earphones (Sony MDR-Ex085) from shopclues. However when in received the product what i found was that it was not an original product. It was a fake one, cheap duplicate of sony. It did not have any sony logo on it. And to add, it did not come in sony packaging. This clearly showed they dispatched a fake one.

And when i requested a return, they said that it is as mentioned on the website and we would not be able to return it.

These people at shopclues are making fun of retail industry. This is the second time they gave a fake product. Earlier it was a pendrive and now an earphone.

Please help me resolve this issue.

Order details are:

Order no: 3752231
Date of order: 24 May, 2013

Regards,
Mohd Taha Ansari

Please look at the attached image of the product dispatched: IMG_20130606_142429.jpg

refund
my order no4500087. its product name(Everpure Mineral Water Purifier) i have not recived your product.
because its was fully damage, as for prefilter &full body, that by i
have returned, 01/07/2013, I have given more time complain by phone and email.but every time other other question asking, now i am more tention, what will do? how will beliave with shopclues?
I request you please refund my money 984 Rs .

thankyou
girijesh kumar

Dear Customer,

We are extremely sorry for the inconvenience caused to you. Due to the unavailability of the stock, the order has been cancelled. We have initiated the refund of your order. The credit will reflect in your bank account within 10-15 working days.


Regards,
ShopClues Support

Dear Rakesh,

We apologize for the inconvenience caused to you. Hope you have received a call from us.


Regards,
ShopClues Support

not yet

After 3 months I have received my money back thank you very much.

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. We checked with our database and did not find any complaint of the subjected order 3662197. As per our return policy - www.shopclues.com/return-policy.html, we offer 10 days guarantee return/refund of any received products. Since, there was no complaint within the stipulated time, we are sorry to inform you that we would not be able to return the product.


Regards,
ShopClues Support

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. Hope you have received a call from us.


Regards,
ShopClues Support

What?????...I raised a complaint the same day I recieved the product (23rd May) and I have asked clearly what steps I have to take next for the same. Nobody cared to give a reply and now you say time is up...I have sent the pic also of the product whose plier was not working and now you say there was no defect. This is ridiculous..If none of your execs recorded the complaint, is that my fault? In fact I have got a complaint number also as acknowledgement (271984) .So this is what you do always to get rid of issues?...In that case I will continue with further steps.

This is a case of clear cheating. Not responding to consumer's complaint for 3 weeks and then come up and say we don't have any complaint recorded in our database so you are not eligible for resolution.

I got a mail on 26th June from [protected]@cc​avenue.com which says

"
Dear Customer,

This is to inform you that the merchant has initiated the refund process for order number 3662197 for your transaction on http://www.shopclues.com. This refund request would be forwarded to the concerned bank and refunds completed as per bank procedure.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation. "

I didn't receive the amount till now so still you people plan to cheat? Earlier you said there was no complaints raised and now you say the refund process is initiated but where???

Below is the latest mail I got from support team and they says for credit card payments it takes maximum 15 days to credit the refund amount, but for me its almost 1 month now and nothing is refunded till now...

"ShopClues Support, Jul 17 03:57 pm (IST):
Hello,

Thank you for shopping at ShopClues.com.

As per our discussion we have already initiated refund for your Order on 26 june, 2013.
The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:

Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days

We apologize for the inconvenience. Please be assured we are trying our best to expedite the refund.

Please click on the following link if you have any further questions

- http://www.shopclues.com/trackorder to get a quick update on your order

Thank you for your patience.

ShopClues Support
s::s"

http://timesofindia.indiatimes.com/tech/tech-news/internet/Shopclues-CEO-arreste...⇄

CEO of this fraud company, Sandeep Aggarwal, is arrested by FBI...!! So in short it was a fraud company ran by a big fraud..!!!

I didn't receive my refund yet..its been 1 month..Cheaters...!! So now my job will be to expose this cheaters in Social media...simple as that...

I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account.

I didn't recieve my refund yet. What's the status? I got a mail saying refund process initiated on 26th June, but didn't got it in my credit card account...Unfortunately this website is also helping much in busting such cheaters...so sad...

Its been almost 1year and many people from company gave fake promises of someone will call me or replacement is sent or refund is initiated (you can read form above) but nothing reached me till now...!! So I plan to next is share this in social media...

Shopclues.com — wrong product

I have ordered a combo of 7 elegant watches but the product delivered is wrong and defective . My order no.is 49388223. Please exchange my order. I have ordered it on 3 may.

ipod there is one defect

The ipod 1defect in it that the earphone is not connecting to the main system.and the portion where the earphone is connected is too small and not working.

please my order philips soundbar is packing and speaker diffect please replace it.

order no.35980965 philips dsp475u track no.[protected]...

send my product

Dear Sir Order no 38975023 please send my product in quickly my shipping address.

Recently I purchased "9 in 1 Keychain with Micro-Pliers & LED Flashlight" ( order number 3662197) from shopclues and I got the product in 3 days. But the product I received was defective one. I got the product on 23rd May and I raised the complaint with them ( ticket number 271984) on same day. They told me to send pictures of product and I sent that also. They said they will replace the product within 1 week. I didn't receive either replacement or refund of money till today. Every time they make some lame excuse and disconnect calls.

Dear Abraham,

We regret the dissatisfaction caused to you in response to the received product. Hope you have received a call from us.


Regards,
ShopClues Support

my order num is [protected], i ordered it on jan 21, still i didnt receive it, may i know when will i receive it

I agree with you . I have faces similar issue with this site .

People, they can't tolerate any complaints against there wrong doing. And yet again they have deleted my complains. Thank you ShopClues. But this time save your souls.

Picture this people, I was sent a wrong sized and a torn T-shirt and on following them for a month there were no response expect few stupid mails saying we will not exchange it. And on Saturday when I mailed and complained in Consumer Forum they say we can exchange it. Please see that the Customer Care Ranbir I spoke to yesterday excepted that they will not give me in written proof in hard copy because they feel endangered. I have recorded his conversation and my next step I plan to take is a FIR against them. Now its not the matter of money but irritating and showing disgusting attitude towards customers.

Mail after following them for a month

ShopClues Support, May 21 06:38 pm (IST):
Hello,

Based on your concern we have escalated your issue and tried our best to resolve your concern. However, this is to inform you that Shopclues is a market place. Merchant sale product on our website. They have sent you the same product you have ordered for. They will not accept the product now per return policy. Hence replacement or refund would not possible.

We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.

Thanks & Regards,
Supratim –Team Shopclues

S::S


Mail after making the complaint when I insisted Ranbir to send me in which he says "we have arranged for the exchange"

They have no policies. Nothing. Just a stupid Spineless company. How are they arranging for a exchange now when they said now. They only react to higher orders.

You ! You are making fun of the Retail Industry. I have already spoken to a lawyer now and you will just not do away with it.

Thanks for irritating!

Facing the same problem.Courier company lost it(actually i feel shopclues have stolen the product) and i didn't get the product ormoney.
What resolution they have made.
Please tell me how should i proceed