ShopClues.com Complaints & Reviews

Hi,

I have ordered an item from ShopClues Order-3756017‏, around 40 days back and still I have not received the item.
When contacted the officails they told me that item is delivered. But till date I have not received the item.
After several mail ShopClues is not providing me the courier details.
Pl. share what to do.

Prashant

Dear sir, I have bought Park Avenue Deo from www.shopclues.com. I have paid it already through online but when the product is delivered it was expired. I have many complaints on shopclues but no resolution given. Please look in this matter. ORDER NO.:- 3582319 Email id:- [protected]@gmail.com Phone:- [protected]. Approx 3 weeks to go and no money refunded. I am totally disappointed from shopclues they say something and do something. Please help on same I really tired from them. Please help me.

Hi Team,

I purchased a product(mobile phone) in shopclues.com.
Order number : 3662651.
Date of order : 20 May 2013, 10:38 PM



From the beginning itself i am facing problems with this product.
Now its technical problem. Now the phone itself is not working, not switching on..i selected restart button

in the phone..thats it..its stopped working..I request to arrange a new product or refund

my money. My friends and others are laughing on me, for facing these kind of situations.



This is the first time i am facing problem for online shopping. I never see this kind of

useless support in my life time.

The response is very very poor. I sent so many mails but my issue is not solved, as they

are not responding.

If you check mails from me to shopclues, you can find how i am suffering by ordering a

product from shop clues.

This is the first time i am approaching Consumercourt.in , after seeing the solutions i am

happy, so proceeding to ask help from you. Please help me by refunding the money or by re

arranging new product.

My Name is D. Suresh Babu.
I am from Bangalore, My mail id is [protected]@gmail.com
My phone number is [protected]

Kindly please mail me or call me , if you need any clarifications or questions.
Thanks in advance

Regards,
Suresh

sir I have already made a complain to you.They contacted me but they are making excuses.They are neither sending there courier man to collect their faulty product nor they are refunding my money.It was their courier man who delivered product there, but now they are not ready to collect it from there.
Please do the needful


I have purchased an online pendrive from Shopclues.com of sandisk(16 GB) of Rs. 540.They delivered me a faulty product.I called and even mailed them for the faulty replacement.The product has 1 year warranty.now they are not responding properly.thay are avoiding my calls.Thay are not ready to refund my money ar replace the product.I have mailed them several times.The order id is 3936143.date of purchase is 31st May 2013.Their online customer care number is [protected].Please do the needful.

This complaint is against ShopClues.com

complaint details

1. constraint of placing single order for discounted item, which itself is wrong/unexpected.

2. I have placed combined order (unknowing of the above issue) and pricing got messed up by shopclues.com. discount of one of the item is distributed across all product. hence this parcular product diplays with higer prices and all others lesser than display price.

3. filtering of the product. I have ordered wireless mouse as it was coming under my search filter under "wireless" interface category, but in turn i got wired mouse.

4. selling more than MRP. the wired mount i got shipped for the price of Rs. 319 (shopclues.com system showing Rs. 250 because of discount distribution issue in combo order), whereas the MRP of the product is just Rs. 245/-

Hence, I request honorable judges here to look into this matter, and take a legal action as appropriate.

looking forward to hear from you.

regards...
Someshwar Parate

Hi,

This is with regards to my order number 4237723. The order was delivered to me and when I saw it there was a stain mark on the shirt I reported it to Shopclues.com and the return request was also approved by them with ID number 32885. However post which till date, I have not received any further communications from them about tracking that where is it stuck.

I am also mailing them continuously and calling them but in vain. I have not received any update still. I am also attaching the stain product for the reference. Please revert me urgently as I have really lost my patience.

As complained earlier shopclues.com on22may2013 gave a refund reference no. [protected] and advised me to consult hdfc bank creditcard account.but after passing more than one month money not credited to creditcard account.my order no 3048828 cancelled on 20 April2013.I want to know what is the actual problem

I purchase a 8 inch tablet cover from shop clues on date 31/05/2013 23:00 , my order no was 3947759, but my product not fit according to my requirement, that's way I returned that order through blue dart corrier service on dated 18 june 2013 and that product received by mr. abhijeet on dated june 20,2013.
I almost 8 days passed but my payment still pending.
so please do some thing and please refund my payment as soon as possible.

Rohit choudhary
[protected]

i ordered a 64gb pen drive(ADATA) from shopclues.com on 16th june for rupees 1143 under order number 4420397 ...i got it on 21st june ... i tried to put data into it n filled upto 58gb as the pendrive was said to b 62gb so 4gb left but then i opened the pendrive folder n checked total properties of everything persent in it n it came to b just 9.90gb... i was shocked .. then again did same like copied 13gb data but after copy the data inside pendrive is 9.90 gb..

NOW MAIN THINGS . I CHECKED ON ADATA WEBSITE N THEY HAVENT PRODUCED 64GB PENDRIVE FOR THIS MODEL.

when contacted the customer care .. as always like they r god .. they said we r ryt n u r wrong sir so no return....
why wud i keep such homemade crap.. i want refund ...

I have placed an online order (order no. 4282893) for 30m lan cable to shoplues.com on 12.06.2013 the order was dispatched by dtdc docket no. Z91587433 and on checking the status I came to know that shopclues have dispatched the order to some address of Nagpur but it was expected to dispatch to an address of air force station, halwara (Punjab). I immediately contacted shopclues customer service and i was told to wait. on 21.06.2013 i checked the status of order and came to know that order status is completed on contacting shopclues.com I was told that a complaint is raised to dtdc and soon i will get my product. after two days i got a call from shopclues and asked that weather i have received my order or not. on 27.06.2012 I again contacted shopclues to know the status of redispatch i was told that a complaint has been forwarded and on asking abt time of resolution i was told to wait for another 10 days. kindly intervene and resolve.

pradeep chugh

I have purchased an online pendrive from Shopclues.com of sandisk(16 GB) of Rs. 540.They delivered me a faulty product.I called and even mailed them for the faulty replacement.The product has 1 year warranty.now they are not responding properly.thay are avoiding my calls.Thay are not ready to refund my money ar replace the product.I have mailed them several times.The order id is 3936143.date of purchase is 31st May 2013.Their online customer care number is [protected].Please do the needful.

I HAD BOOKED LG AC .75 TON THROUGH SHOPCLUES.COM VIDE ORDER NO.3821267 ON 26 MAY 2013,THROUGH MY CREDIT CARD PAYMENT OF RS 15490 WAS DEDUCTED THROUGH MY CREDIT CARD,BUT AFTER PASSING MORE THAN 25 DAYS NO AC OR REFUND IS GIVEN BY SHOPCLUES EVEN THEY ARE NOT RESPONDING THIS IS A CLEAR CASE OF CHEATING KINDLY DELIVER THE AC OR REFUND THE MONEY. JITENDER SINGH MB.[protected]

Order cancelled on 20april 2013 of titanium mobile purchased online through creditcard in name of my father s z Abbas.but after one month company informed they intiated rfund pro ess on22may and gave RRN no but of no value.money still not depositedto creditcard accountof hdfc bank till22june

Hi Sir/Madam,

I ordered a T - Shirt from Shopclues.com. Order Id : 3237669. They delivered me the fake product. the display of t shirt in website is different and received product is fake (Duplicate T Shirt.) when i raised the issue for return request they are denying it. Please help.


From: ShopClues.com [mailto:[protected]@shopclues.com]
Sent: Tuesday, 18 June 2013 3:31 PM
To: Kamath, Dinesh
Subject: [ShopClues.com] Re: Reg: Return Request Order Id : 3237669



##- Please type your reply above this line -##






[protected][protected][protected][protected]


ShopClues Support, Jun 18 03:31 pm (IST):

Hello,

Greetings From Shopclues.com!

Based on your concern we would like to inform you that we have escalated your case with the merchant but merchant denied it because as per merchant the product which has been ordered by you is the same which has been delivered to you. Therefore, we will not be able to fulfill your request.

We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.

Thanks & Regards,
Pooja -Shopclues.com Customer Service

I have placed an order with Shopclues.com on 11th of JUNE.But till now (21st JUNE) my order yet to be shipped.After contacting customer services many times they says again & again that,need more time to coordinate with the merchant(Order:4263289).Till now they haven't clarify me what is the proper reason.I want my product as soon as possible.

Dear Sir,
i have ordered a product set of 12 men handkerchiefs from shopclues.mY ORDER NO IS 3798319. WHICH I ORDER ON[protected] TOTAL COST WAS 82 RUPEES. But when i received the product i have found there are 11 handkerchiefs instead of 12 pcs.I send them a email regarding this matter on that day but they told me that it is out of stock so they cannot replace the product.Then again i have requested them for the money refund there after they have stopped responding to me.Kindly do the needful from your end as shopclues are cheating their customers like this way.I am helpless so i am lodging a complaint here for a judgement.
with thanks and regards

tuhin purkayastha

Dear Shopclues I have purchased a Nokia battery order no. 2786671 in march 2013. but the battery was not working I took it to Nokia care but Nokia care did not accept that and asked for original proof of purchase from distributor and your seller did not provide that.so I return that battery to you and asked for refund but till date I have not received my refund. I have provided all the details.

your email
ShopClues Support, May 11 11:32 am (IST):

Hello,

Greetings from ShopClues.com

Based on your concern, we will refund the order 2786671 amount. Kindly provide the below details in order to process the refund:

Bank A/c Holder Name:
Bank Name:
Bank A/c No:
Bank Type(Savings/Current/Any Other):
IFSC Code (It should be in your Cheque Book):
Bank Branch:

Once we have the above details we will process your refund.

Thanks for your co-operation.

Thanks,
Nikita
Shopclues.com Customer Service

s::s

Recently I purchased "9 in 1 Keychain with Micro-Pliers & LED Flashlight" (order number 3662197) . I got the product in 3 days (on May 23rd) but the product delivered to me was defective one. I raised a complaint the same day and they asked me to send pictures of product. I sent pictures for reference and they promised that they will send a new replacement product same week. Till now I didn't receive either new product or refund of money.
When I call support they always say their manager will call me in 10min after that call. No one has called me till now. I even asked them to inform me about escalation procedures but no response for that too.

It been almost 3 weeks and I didn't get any resolution. I want a resolution quickly. Please help.

Note: Complaint similar to
http://www.consumercomplaints.in/complaints/shopcluescom-late-delivery-and-damag...⇄

placed an order on 21/05/2013 for https://secure.shopclues.com/prestige-wet-grinder-pwg-01.html
They have sent me the shipment after a pain full struggle of 15 days on requesting with numerous ways(FB,EMAIL,TWITTER..) .

Finally i ended up receiving damaged product on 07/06/2013 .I have raised a complaint and holding the damaged product , still the struggle continues i really want this resolved

shopclues.com delivered a faulty dead iBall i180 Dual Sim Mobile on my order# 3907035. When I requested for refund or replacement, its not refunding me my money as per its return policy.. This is classic case of cheating where they are selling a defect device in garb of new functional one. Please beware for this site as it customer care is least bothered about its reputation and more importantly the customer!!..