ShopClues.com Complaints & Reviews

Worst online shopping experience.

On 17th dec'12 I purchased signoraware trio lunch bag (with insulated bag) with order no. 2051814. The order specification was same black color bag as displayed in product catalog.

On 21st dec'12 I received this order with payment of 469.00 rs as cash on delivery. On very same day I have to initiate return/Replacement (request ticket number 111361) of this product as color of bag was pink. For proof I have sent pictures of product received.

After multiple follow ups with shopclues support, on 25th dec'12 my request has been approved for replacement and subsequently on 28th dec'12, their courier partner picked-up the product with pickup receipt number: [protected] and for address :
clues network (p) limited
plot no: 648, bijwasan,
new delhi – 110061
phone: 011 – 28063316 – 15
website: http:/ Www.Shopclues.Com

and now there is no tracking of product that was picked up from my place, as I talked with shopclues support many times and they are saying,"we can't proceed for reshipment of correct product as old product is not received so far."

Please look into it asap since my money and product are both with shopclues.Com

Defective DVD player was delivered from shopclues.com online store . No proper response from shop clues team .Not reachable over customer support telephone.

Worst customer service

Pls find the details attached : -

Order #2086196
Date: 21 Dec 2012, 07:45 PM
Payment method: CCavenue NetBanking
Product Quantity Unit price Subtotal
Sony DVP-SR760HP DVD Player
Code: 168426.000.DAW
1 Rs.3,490 Rs.3,490



Merchant: Dawar Enterprises
E 48 Central Market Lajpat Nagar 2
New Delhi, Delhi 110024

I had order for the Emergency lights, order No is 2010746

I found the product as faulty, then raise the return request

No communication from their side, when call to customer care no ... they will make us to wait 15 mins then call will be disconnected

No reply to the mails as wells

Dear Sir,

I shopped with Online site "Shop clues" my ID is 1919704, the product i buyed from them was Pro-Biker Gloves, but they have send me wrong product which i have ordered.
and after wait of 20days they saying that we dont have product so we are cancelling your request.

so sir whats this they must be fined for their such negligence.

Almost one month over but I not received my order no. "1887581", I ordered for a mobile phone .....i sent them my mails and i called them many times but every times they cheaters have same answer "wait for some time" .I lost around 45-50rs. by calling them but They are saying same thing again & again that we will try to get back to you within 48 hours but in reality they are doing nothing...........

on 16/11/2012 i ordered a product(tablet rs. 3699) on shopclues.com i make a payement from netbanking(bank of maharastra) through ccavenues
order no. 1845366(shopclues.com)
i cancelled my order next day on 17/11/2012 & they said refund process is done from their side and money is refunded in 4 to 5 buisness days (today is 5/12/12) but my money is not refunded
whenever, i contact to ccavenue & shopclues they said refund is made from their side with refernce no. CCA12KAGA548. they say to contact to bank
when i contact to bank the bank (bank of maharastra) say they don't get refund.
please help me.
raviranjan

Order: 1899289
Date: 26 Nov 2012, 12:52 PM
Status: Shipped

I order a product in shopclues.com. product is shipped through first flight. shipping address i gave is thiruvallur but it was delivered to wrong destination. When i check with the consignment no in first flight site, it shows the wrong destination thiruvarur and develivered to someone named: vasu. Whether i will get the product or not?

I have Ordered Fabino Water Purifier WP-011 on 13 October 2012 from Shopclue.com, It is get delivered to me after 5-6 days. But I am surprised to see that the product is in defective state & I send all the pictures taken about the condition of product to Shopclue.com on next day with all the details.
After that I get assurance from shopclue.com that The product will get pick up for Return process in few days & payment get refunded in accounts after they receive the Product.But after that nobody turn up to pick-up the product even after 10 days, So I again mail them regarding the same, Again I receive the same assurance But nothing happened this time also. So I get the thought that they are not really interested in resolving the same so i post regarding the same on there Facebook page, & again I receive same assurance on there facebook reply that I receive from there mail.But as expected this time also I get the same Experience.After that till now I not receive any reply for my mail or Facebook Comment till Now.Once they give the reason foe delay is the location is not covered by Courier Partner Which has no Logic as I given 7 orders after this one in last 45 days & all delivered to my home successfully so If they really want to pickup the Product they can do any time in all this Courier Visits.
I don't know Why they are Cheating like this & not also replying for what they want to say about this. This is should be eye opener for all those who think that The process will be easier if they get faulty product Or if you want to return the product if you don't like.
I am here also attaching the snapshots of (1) Photos of defective product.

I have ordered 500 ml water bottle and when I received the courier, bottle can contains only 150 ml water. I have registered my first complain on Nov 12 04:20 pm (IST) and then they told me that their courier guy will come to pick up bottle and then once they receive the bottle, they will evaluate the complain and refund the money. But till date no one turned up to pick up courier. Kindly do the needful.
PFA email print screen for further details.

Hi,

I got to know of one Ambrane A77 tablet at Shopclues.com with nice features.I ordered one and the tablet was shipped to me for Rs 3798.00.(17th Nov,2012)
The tablet had a dead battery and it never worked unless you plug in the charging pin.upon contacting shopclues,they commited an exchange at doorsteps which never happened.Upon escalating to one Narender(Supervisor in Shopclues custcare) i was given the dealer details and i got the tablet replaced.(24th Nov,2012).The new tablet had a damn poor touch and a nearly dead battery(drains out in 30 min).WHen i told them that i need to return the product,they arent entertaining and just consumed the 10 day window(of 10 day return policy) while keep communicating me through emails.It was just a waste of money and i am not going to spare these guys.i will drag them to the consumer court.Looking forward to some help from this forum.

Regards
Veer Singh

Hello,

I recently purchased a samsung laptop bag through online shopping from "www.shopclues.com". The quality of the bag is below par and the cushion provided inside is very very thin. The bag cannot protect the laptop since the cushion is almost negligible. Also The shoulder straps doesn't have any sponge or cushionl. Unlike other bags the handle is also simply a peice of cloth and doesn't have sponge inside. Given the bag quality, its price way too high. It doesn't suffice to carry any laptop. Also the space inside is very thin. Only laptop can be kept, don't know how to accomodate other accessories inside. I request to take necessary action so that others may not be cheated further.

ORDER NUMBER :[protected]belmonte watch)
SHIPMENT tRACKING ID :- [protected]
ORDER DATE:- 9th november, 2012

Hello I am Tarun Gour from Harihar , karnatka.
I have ordered a watch on 9th Nov, 2012 from shopclues.com by ne banking payment transfer which has to be delivered within 3-4 business days. I have tried so many times to track my order via blue-dart, but they are saying that it is not a valid tracking ID. since 9 th of nov I have not received my order, also I have tried to contact shopclues.com but they are saying that they are also helpless regarding shipment tracking.
They are saying same thing again & again that we will try to get back to you within 48 hours but in reality they are doing nothing, even not a helpful & positive response from their side.
They are just simply doing fraud to me. I wanted people to know about this fraud company so that it will not able to do such things to any other customer.
so please help me out.

Hello my name is anshuman and i purchased a Nokia Bluetooth headset from shopclues.com with order#1574777 and they delivered the package on time and when i received and used it the volume control was not working and when i contacted the customer service they told me to contact the Nokia service center to claim the product warranty and when i visited the Nokia care they told that the product was not launched in India and how come when the product is not launched in India,how can anyone sell it and later i contacted the customer service and i requested to replace the product instead they told that they would pick up the parcel and refund my amount and after few days i receive a email stating that they will refund me the partial amount and that's not the solution...i sent a email stating to collect the parcel and refund my amount and it was sent 2 times but the people sitting there never bothered to reply the email so please kindly check about these people as they are fooling people by selling the products which are not launched in India and moreover the customer service line gets disconnected every 2 minutes and we need to ring again and again to get connected to a person...hoping for the helpful reply.....thanking you

I had ordered Allensolly trouser from ShopClues on 1st Nov 2012. Trouser delivered by shopclues on 5th Nov 2012 is a duplicate product. It is a cotton track suite on which they have put duplicate sticker of AllenSolly. I have raised return request to Shopclues to which their answer is if vendor accepts return then only they will acept return. My transaction was with Shopclues and not with vendor. Shopclues has 30 days return policy. Shopclues is a fraud online purchase site. DO NOT BUY ANY PRODUCTS FROM SHOPCLUES.

[protected] Forwarded message[protected]
From: ShopClues.com <[protected]@shopcluescom.zendesk.com>
Date: Fri, Nov 16, 2012 at 11:47 AM
Subject: [ShopClues.com] Re: I want to return the product-Order: 1791320
To: SANDEEP POWAR <[protected]@gmail.com>


##- Please type your reply above this line -##

Radhika, Nov 16 11:47 am (IST):
Hello Sandeep,

Thank you for contacting ShopClues.com.

We sincerely regret for the inconvenience caused to you. However, Your request has been forwarded to the merchant and to our 'Returns' team. We try our best to get a resolution from the merchant within 3-4 working days.

Please note that some times our response may get delayed due to the nature of the issue or availability of the merchant. In any case we try to expedite and ensure that your interest is protected. Thank you for your patience in this matter.

Regards,
Deepika- Team ShopClues


SANDEEP POWAR, Nov 07 03:15 pm (IST):
Hi,

I have got this shipment today. I am regular user of allen Solly brand. I am finding product shipped not to be of good quality. Fabric of trouser is not up to mark. I would like to return product.

Allen Solly Cargo
Code: 190239.000.NRR

Please arrange for shipment pickup and refund amount in cash.

Regards,
Sandeep Powar
_._




Cheers,
ShopClues Support Team.

Message-Id:XQM49GP5_50a5da82e99e0_686f1642a[protected]_sprut

I tried to place an order on Shopclues.com but transaction got failed and amount is deducted from my account. Order details:

Order: 1710007
Date: 18 Oct 2012, 01:51 PM
Status: Checkout Incomplete

I log a support ticket from shopclues portal on 29 Oct 2012 also wrote emails to them but to response from their side.

I suggest all buyers try to place order through COD mode only. I think it is also Shopclues source of income : not refunding the money.

I have received the phone via order ID : 1759437 from shopclues. However its digit number "4" is not working. I sent them mail immediately after receiving phone and they confirmed that merchant will get in touch with me in 3-4 working days.Please see the mails from them. However no one has come back to me for the return or replacement of the same till today.

============================================================
Hello,

thank you for contacting shopclues.Com.

Your request has been logged with ticket number 71624, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team shopclues.
Shopclues.Com, oct 29 10:32 pm (ist):
name : amit gupta
phone : [protected]
order ID : 1759437
I have received the phone today. However its digit number "4" is not working properly and need to press very hard to enter the number. I request you to please replace this phone immediately.
Cheers,
shopclues support team.

Shopclues support, oct 30 07:16 pm (ist):
hello amit,

thank you for contacting shopclues.Com.

We regret for the inconvenience caused to you. However, your request has been forwarded to the merchant and to our 'returns' team. We try our best to get a resolution from the merchant within 3-4 working days.

Please note that some times our response may get delayed due to the nature of the issue or availability of the merchant. In any case we try to expedite and ensure that your interest is protected. Thank you for your patience in this matter.

Regards,
deepika -team shopclues

Dear Sir,

I had placed the "Skullcandy S2DUDZ-012 In-the-ear Headphone" on 21.10.2012 at shopclues.com but the same is not yet delivered to me even after 14 days. The shopclues executive does not pick the phone not even giving any proper response on email. At the time of booking they are promised to deliver the product in 4-5 days but the reality is totally different. They are not able to deliver the product in Delhi even in 14 days then what they will deliver in other parts of India.
Sir, I humbly request you to intervene in the matter and resolve the issue.

Regards,
Mratunjay Tewari

I have ordered an induction cook top (order no.[protected] from shopclues.Com on 19 oct 2012, 12:22 am.
They have said that it will be delivered within 2-3 business days but still it is not delivered.
I have tried to track my shipment via blue dart (waybill no.- [protected]) but there is no record of this shipment. Also I have called customer care of shopclues.Com but they are not responding in proper way, they are continuously saying that the request is forwarded since past week but not given any solution.
It is case of fraud, so I want money return back.
Please help me out.
Vivek shukla
+91 [protected]

Shopclues.com is the worst online shopping website ever. I received a pen drive as per my Order # 1683565 but after late delivery, the pen drive was not working, I sent two emails but I got no reply to emails written to them even after weeks had passed, Calls to their call center disconnect automatically after 2 minutes stating "high amount of calls", I finally managed to call and speak to someone on 23/10/2012 and got a ticket number 65246 for my replacement request. following is the email they sent me:

Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 65246, please use the same email for further communication. We try our best to get back to you within 2 working days.

Team ShopClues.



[protected][protected][protected][protected]

ShopClues Support, Oct 23 10:13 am (IST):
Hello,

Thank you for contacting ShopClues. Following is the concern that I have noted:
{customer complaint that the pen drive is not working cx tried with different laptop but still it is not detecting want the replacement,please do needful.}

We have started looking into your issue. Please use this email without changing the subject line for further communication.

{priyanka supkar}

Team Shopclues




Cheers,
ShopClues Support Team.


I have not received a reply to the email or call till today. I am never using or recommending shopclues.com to anyone ever again.

Regards,
Laurio Vincent

PURCHASED A MODEM/ROUTER FROM SHOPCLUES.COM.
I WANT TO RETURN THE PRODUCT BACK BECAUSE IT IS NOT SUITABLE TO ME.

BUT SHOPCLUES NOT GIVING ANY RESPONSE. THE CUSTOMER CARE NUMBER IS JUST KEEP ON WAITING WITHOUT ANY RESPONSE.

I HAVE SEND EMAIL ALSO. EXCEPT AUTO GENERATED MESSAGE THERE IS NO RESPONSE FROM SHOP-CLUES. PLEASE TAKE THE PRODUCT BACK.