ShopClues.com Complaints & Reviews

Shopclues.com is the worst online shopping website ever. I received a pen drive as per my Order # 1683565 but after late delivery, the pen drive was not working, I sent two emails but I got no reply to emails written to them even after weeks had passed, Calls to their call center disconnect automatically after 2 minutes stating "high amount of calls", I finally managed to call and speak to someone on 23/10/2012 and got a ticket number 65246 for my replacement request. following is the email they sent me:

Hello,

Thank you for contacting ShopClues.com.

Your request has been logged with ticket number 65246, please use the same email for further communication. We try our best to get back to you within 2 working days.

Team ShopClues.



[protected][protected][protected][protected]

ShopClues Support, Oct 23 10:13 am (IST):
Hello,

Thank you for contacting ShopClues. Following is the concern that I have noted:
{customer complaint that the pen drive is not working cx tried with different laptop but still it is not detecting want the replacement,please do needful.}

We have started looking into your issue. Please use this email without changing the subject line for further communication.

{priyanka supkar}

Team Shopclues




Cheers,
ShopClues Support Team.


I have not received a reply to the email or call till today. I am never using or recommending shopclues.com to anyone ever again.

Regards,
Laurio Vincent

PURCHASED A MODEM/ROUTER FROM SHOPCLUES.COM.
I WANT TO RETURN THE PRODUCT BACK BECAUSE IT IS NOT SUITABLE TO ME.

BUT SHOPCLUES NOT GIVING ANY RESPONSE. THE CUSTOMER CARE NUMBER IS JUST KEEP ON WAITING WITHOUT ANY RESPONSE.

I HAVE SEND EMAIL ALSO. EXCEPT AUTO GENERATED MESSAGE THERE IS NO RESPONSE FROM SHOP-CLUES. PLEASE TAKE THE PRODUCT BACK.

THERE WAS A OFFER ON 24th SEPTEMBER ON SHOPCLUES.COM ABOUT DISH TV WORTH Rs.1690/- @199/- AND I HAVE PLACED ORDER TO BUY THE SAME, BUT NOW THEY WANTS ME TO PAY AN AMOUNT OF Rs.1341/- AGAINST INSTALLATION & ACTIVATION EVEN IF THE INSTALLATION IS DONE BY US. SINCE THE OFFER DID NOT SPECIFY ABOUT MANDATORY CHARGES FOR INSTALLATION & ACTIVATION. WE ONLY DEMAND TO THE SUPPLIER TO ISSUE THE HARDWARE IMMEDIATELY WHICH WAS PROMISED ON THE SHOPCLUES.COM WEB SITE.
WE REQUEST YOU TO HELP ME ON THIS REGARDS.

THANKING YOU,

N NITINKUMAR

Sir, On 24/09/2012 I ordered Avon Senses Body Spray- One piece (QTY:1) with order ID 1612776,
I did online payment of Rs 78, from axis bank with the following transaction details:
ICONN/55339792/240912/CCAVENUE.COM / CHA. From my a/c money was debited but in shopclues.com
it was written, under status: checkout incomplete. So again I did the transaction with the following details:
ICONN/55340550/240912/CCAVENUE.COM / CHA with axis bank and in the shopclues.com with order ID 1612822.
I got my product for order ID 1612822. But the first transaction of Rs. 78 has not been credited into
my bank a/c till today.
My email Id is [protected]@gmail.com

hi there, My name is Pankaj Kumar.
I made a transaction of 1339 rs for buying nokia 101 mobile from www.shopclues.com on 10-sep-2012 for gifting to my father.
Order no is 1542146 and placed on 10-sep-2012. This site was proved to be the wrost site for me. I have very horrible experience with them. This is totally a fraud site.

The shipment which was send to me was faulty so I refused to accept and didn't receive the shipment and reverted courier back to company.
After writing lots of mail and spending my 50-100 rs talktime on calling the company, the shopclues.com is not giving me a satisfactory answer and denying me my refund even if a didn't receive item. I have filled their online customer care form many time but got no reply.
I am sick of talking to their customer care, they always tell me that confirmation of retunr courier is pending while on dtdc site it is showing that the courier has been delivered to them on 25-sep-12.
I have also called about 10 times to their customer care but they are not listning to me. Now they have stoped picking my phone call and I am unable to talk to them.
I have already declared this transaction as dispute with my credit card company but till this time my 1339 rs is stuck with this fraud company.
So guys please don’t buy anything from this fraud company as they only wanted to suck your money.

in case if anyone is planning to buy anythisng from shopclues please think again and can contact me on [protected] or mail me at [protected]@bhelhwr.co.in to know more about this fraud site experiences.

ORDER NO: 1440106
ORDER DATE; 20 AUGUST 2012
PRODUCT COST: RS. 135 /-
PAID AMOUNT THROUGH : NET BANKING
DESCRIPTION: TILL DATE, I DIDN'T GET MY PRODUCT. 1 month over.

Order: 1534263
Date: 07 Sep 2012, 03:54 PM
Status: Shipped

The order shows shipped in my account. However, I want to know the courier and the tracking number of the shipment which is not updated on your website. When I call the customer care, it rings and gets disconnected. Its been 10 days that I made the payment and I want to know where my product is.

i m purchase data card from shopclues.com with order no:1477279,1477480. they account shows your product is deliver but the product is not deliver to me......... samething will happen before order no:1455633 they showing the product is deliver but recieved by me....or not even they provide any detail about the delivery the customer care never reply on call even not answer the mail......this fraud is happening with this website plz help me out.....

I, Praveen, order Philips SHE3595BK/00 In-Ear Headphones from shopclue.com on 26 August. After four date of purchase my order status is "Processing". About the shipment, it is mentioned as "No Shipment found". They are proving felicities like live chat, phone contact number, and mail id. I tried to contact them through all these possible ways, but there is no replay.
Order details:
Order: 1476621 (Philips SHE3595BK/00 In-Ear Headphones)
Date: 26 Aug 2012, 08:36 PM
Status: Processing

What shold I do!!!! Please help

I purchased a samsung mobile on 22/7/2012 from shopclus vide order no. 1360812.
After two days, I got the call from them that the phone was out of stock. On being asked why they are selling if phone is out of stock, they made a childish excuse that price has been increased to 2500 from 1899 so that no body buys at that high price. Cheater from day one.

After 5 days of non stop email and calls, the order was cancelled on 27/7/2012. Then I asked abt refund for continuously till 6/8/2012 and I was informed on 7/8/2012 that refund has been processed and will be credited in 4-5 days.

Till 23/8/2012 there was no response from these cheaters though I was continuously emailing them and one or the other from their gang was fooling me with or other lies. I think pawan is the gang leader of liars. On 23/8/2012 pawan asked abt bank details for refund and falsely promised to refund within half hour as he has taken special permission from his seniors. Later after two days, he declined to refund and instead offer to give only 500 shopclues bucks to my account so that I keep my mouth shut. Look at their mentality.

Now they have stopped replying my emails. They have even blocked me from putting comments on their facebook page. Right expression of my voice has been taken away which is my constitutional right. I really wish I can file an fir with police against them. Particularly against pawan. I want to teach a lesson to them as what the mental harassment is.

I ordered my product on 3rd Aug 2012. The product has to be delivered on 7th Aug 2012. Oreder no.1391188. Payment is completed by Debit card during the order of the product. I got a mail from www.shopclues.com regarding the product delivery, but next day even the product was not delivered to me, then I complaint them about the product delivery but they keep me pushing for next every 2-3 days or 4-5 days by giving the confirmation that the product will be delivered soon as it was delayed because they delivered to the wrong address, since I gave them a clear delivery address, Finally they are not giving any type of response/ reply regarding the product delivery.

I have booked online product(Iron) on 12th July-2012. I have already paid for the same through net banking. But courier boy came to me on 28th-July-2012 with the product and again asked me for money which I have already paid. Please refund my amount.

Dear mam/sir;
i purchased akash tablet from shopclues.com some day before but when i opened the box i found that the seal was broken and it was a used/second hand product as it has scraches in it and its functions are also not working...everything in it has been used in it e.g.sd card in it...we cannot use it at all as it is not in the position to use.....it is of no use....its not working properly ....there is many problem occuring in the tablet......
actually when we got the delivery the outer box of shopclues was packed properly so we took it...but after that when we opened the outer box we found that the seal was broken and they also din't gave warranty card as the product has 1 year warranty which was mentioned while buying....
i complaint in shopclues by emailing them the photos that in which condition we got the tablet but they din't replied to my complaint,it has been a long time after complaint bt still there is no reply from them....
i am rid of this.....please solve my problem....i have last hope from you.
Thanking you.
your's sincerely;
shreya koladia

Hi,

I placed an order on shopclues.com on 16th July and the order no is 1331681. After 10 days when I did not received any info regarding the order I called the CC and they said that the order is shipped and when I asked for AWB no they said they don't have that. After this I had a chat with them and gain the same ans. I had put a mail to [protected]@shopclues.com but to my dismay no answer at all. Kindly provide me a solution for my order.

Regards
Mansimran

Respected Sir,

I have made an order of Moserbear Pen Drive on July, 9. I received a mail regarding shipment of my product on 14th. Still then, I haven't received that pen drive yet. I have been highly disappointed and I think I will be more careful while ordering something from now as I dnt think the service is as I expected. I made several purchases before, but the shipment was always been after 6-7 days and that's so embarrassing. I am still waiting for my pen drive to come.

The order deliver is showing complete. How can you do such a big mistake writing 'complete' when I havent received my pen drive yet. I dnt know where the hell my pen drive has been delivered and you have written 'completed'. I want to the first flight site to track the order and it is showing that my pen drive has been delivered to "Rakesh". I dnt know who is this rakesh. please ask the shipment officer that the delivery that has he lended that pen drive to any other person on my behalf? what is this? Please do something urgently. How you can deliver my pen drive to any other person without even informing and now the result is that i dnt have the pen drive. My whole trust for this site has been vanished. If this type of nonsense will continue in future, then I will have to think for a change.

I request you to please take necessary actions and deliver my pen drive as soon as possible with late incentives, as your norms suggests. If I do not get any late delivery incentive, I will report it to the consumer forum. This is really very bad. I have attached the screenshots of the emails i received.

Please make necessary actions as soon as possible.

Thanking You


--
Regards -
Ankit Samota
[protected]
[protected]@gmail.com,
[protected]@gmail.com

I ordered a mobile phone through www.shopclues.com. But the phone was not working. I tried to reach the customer care numbers which are always busy[protected]/01/02).
Even i mailed to [protected]@shopclues.com, they didn't reply back.

Order ID: 1327214
Reliance Classic 7310

Sir,
I ordered a Philips DVP3526/94 DVD Player on 15th june,2012,order no:1243308.But still I haven't received my product.Everytime I called the customer care they plays the same record "You can expect the delivery within 2-4 days."But no positives are happening.
Now I'm thinking that I've been cheated.
Sir,Please do something to help me get back my money or product.

0n 12.06.2012 payments through my debit card sbi bank
rs369/ Dr,to avenus india pvt ltd
for the mobile phone offer by shopclues.Com (order ID 1323628)
till today no response from company side
so you are requested please guide me for this fraud

Dear Sir/Mam,

I have booked an order on date 2nd july,2012 on shopclues.com of amount 579/- which is fully paid and its order no. is 1287791. I am getting it delivered on my home address. I called at customer care of shopclues.com they assure me but still i am not getting my product. I e- mailed them and each & every time they respond and again give me assurance but do not deliver my product.

i doesn't got the delivery of the order made through advance payment. the details are as follows
order no.1261099
product name- Amzer iBud Portable 3.5 mm Jack Earphones (QTY:1)