Singer India — product quality and service

Address:	Lucknow, Uttar Pradesh, 226004
Website:	www.singerco.com

I brought a singer 9 fin oil filled heater on 12/01/2018 from omesh electronics lucknow, on 13/01/2018 when i opened the product it was not working properly and the toll free number was not functional, so i called on the landline number and got my complaint registered on the 15/01/2018
And was told that my problem will be resolved by 18/01/2018 but no one came to vist, on my multiple complaints on 19/01/2018, engineer came on visit and told that the product is not functional and has some defects which can be repaired, but i told that i dont want the product to be repaired as it is a manufacturing defect and want either the money to be refunded or the product to be replaced but in turn the cce ritu said that both the things are not possible and the product will only be repaired.