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Smytten Complaints & Reviews

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Last updated Mar 10, 2024
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ANM-39F, Akashneem Marg, DLF Phase 2, Sector 25
Gurugram
Gurgaon District
Haryana
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122002

Smytten reviews & complaints page 2

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Manesh Mhamunkar
Oct 12, 2023
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Trail product received with empty bottles

Address:27/2134, 1st floor, OLD MHB colony, Link Road, Borivali - West

On 10th October 2023, I have received my trail product box based on the amount I have paid via online payment on 7th October 2023 at 3:42 PM IST. against Trial order no. 12092199.
I have reported issue via app portal and also via customer care email id. I have shared all associate document and request them to investigate and find the resolution.
This similar issue I have reported in past twice and I have not received any payment...
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My order is placed on 3rd October and delivery date is 8th October and i have paid money through phonepe today is 9th October but still i didn't receive my order please make it fast smytten or return my money
Thank you....
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J
jyotibhati
from Bengaluru, Karnataka
Oct 2, 2023
Oct 18, 2023
This thread was updated on Oct 18, 2023
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Fraud, looted me with unhygienic and untrusted products

Address:Navi Mumbai

I have ordered 1st time from symtten and received used unsealed and unhygienic products, when i reached out to them they have promised to resolve my query and now without any resolution over the call they closed my ticket and removed the option to raise the query again. Products are missing unsealed and opened one. No resolution was provided after informed them that i am unsatisfied with their provided resolution over a call. They cheated...
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hacoolaboy
from Chennai, Tamil Nadu
Sep 22, 2023
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I have received used and damaged product regarding order no 11818524

I have ordered multiple products in that 5 item got damaged and I have raised issue for 1 item and I am unable to raise query for another item. Both mamaearth Leaves of clarity and garden of glow serum are damaged and spelled inside and half of the serum are wasted the package of the product look like used and not new and the serum does not seems genuine and other products are loook like used and not genuine beard brother face wash, Vaseline...
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jainjinal87
Sep 21, 2023
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Product Missing 11756239

My Trial Order 11756239 ticket I'd 378518 I raised a issue about missing product of million colour eyeline in my order. Also, vaseline body serum body was opened and leaked on bottle. Packing is not at all good faced this issue previous as well....
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Arpita1@
from Kolkata, West Bengal
Sep 17, 2023
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Money deducted but no order placed

I ordered some items. But after payment they said no payment received. I can show you the payment details....
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Ruth Ria Biswas
Sep 15, 2023
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Requesting a change in delivery address

Address:ANM-39F, Akashneem Marg, DLF Phase 2, Sector 25 Gurugram Gurgaon District Haryana

I have placed an order on 15/9/23, #11849398. But the after placing the order i realized that there is a mistake in the Delivery Address.
What should I do ? Instead of Raigung, West Bengal, it should be Kolkata- 56 West bengal....
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Rita0413
from Delhi, Delhi
Sep 13, 2023
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Product was missing

I have ordered oziva collagen powder 2 quantities but I have only received one quantity the outer packing was looking very small to hold to quantities that's why I made a video and with proof I do have the video that claims that when I open the box it contain only one college and order of oziva.
Order ID is 3126615...
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Pr&$&+&:
Sep 7, 2023
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Different and wrong parcel received

I have ordered different items and received different I have ordered 11 items received 4 items which are totally different and I raise a complaint they said they have dispatched right parcel my order no is 11697571 give my money back and take ur products fraud company...
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Pr&$&+&:
Sep 7, 2023
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Wrong things delivered

I have ordered other items they send me other things I have ordered 11 items and recieved 4 items which are totally different I have raised query they answered they have dispatched right parcel...I have pictures...
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Hari3565
Sep 5, 2023
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Payment Failed, but amount is deducted

I tried to order packages using trial points on my smytten account. In both scenarios, the order was not confirmed, but my amount got deducted. Please initiate the process to refund my money....
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Bhawnabb
from Kota, Rajasthan
Sep 4, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

4 trial points worth Missing product

Website:smytten.com

A 4 trial point product called eye gel mask (blue) was missing in the smytten package I received
And instead of the gel eye mask, I got a plastic phone toy which most of the time is given for free in the app (0 trial point)

But The app clearly shows that I've been delivered the full package

I'm hoping for this issue to be resolved asap and receive my gel eye mask...
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E
Epic On
Sep 3, 2023
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Product cancellation and refund

Address:gurgaon

Subject: Urgent Consumer Complaint - Smytten Order #11614125

Dear Consumer Affairs Authority,

I hope this message finds you well. I am writing to file a formal consumer complaint against Smytten, a well-known e-commerce platform, regarding an alarming incident related to Order #11614125.

I placed this order on August 25, 2023, with the expectation of receiving 20 carefully selected products, including...
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Itxsaf
Sep 2, 2023
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Order delayed

My order is delayed please deliver it fast...
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AlinaJ
Sep 1, 2023
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Complaint Regarding Order No:11558233

Address:Gurgaon .. not sure
Website:Smytten

I had placed the order on 19th Aug 2023 and today is 1st Sept 2023. Till date I have note received my pre-paid order.

I have been connecting with the Smytten team and they have not been giving me any actual updates. They are just saying that the issue has been escalated internally and i should be getting my delivery soon for the past 6days.

They blindly ignored it when i asked them for a full refund on the order...
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Sania Ahmad
from Hardoi, Uttar Pradesh
Aug 24, 2023
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Payment related

Maine ana order confirmed kr diya tha .aur bank se money bhi kat gya tha . But my order confirmation is not showing. And the order confirmation related message also did not come.Money has been deducted from boot bank....
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satishjangid710
Aug 24, 2023
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Order did not delivered

Address:Gurgaon

Order no. 3085829
My order did not delivered.But status updated with delivered. I did not receive any call or messages. After complaining on customer care saying you need to raise complain within 2 days only. But how come to know my order status is updated. Showing delivered date 21/08/23 and i raise this issue on 22 evening with mail and 23 again on mail.
Totally disappointed with response....
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Address:Albimanthiram,malayantheri,parandode-meenankal road

I do not get my order I cant see it in my orders please get my orders or refund my money rs284...
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My order num#3087172
I haven't received any delivery I haven't received any products and any calls or msgs saying that the delivery is coming but it shows that it has been delivered
Ticket num is[protected]...
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Munna chinnu
Aug 13, 2023
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Changing delivery phone number

Dear sir,
I have purchased some items on Smytten app. The delivery date was yesterday. The delivery phone number is incorrect so please change my delivery phone number. The correct phone number is [protected]. I already speak with customer service of smytten. Kindly please change my delivery address Also i will attach my order details...
Invoice No:[protected]
Invoice Date: 06/08/2023
Name: Anupama...
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