[Resolved]  Snapdeal.com — I received a call saying I won a lucky draw from snapdeal

Address:Sundergarh, Odisha, 770032
Website:snapdeal.com

Hi, my name is rahul kerketta. Today 1 august around 4:30pm i got call from [protected] saying that they are from snapdeal named her priya sharma. She said i won a lucky draw among 15 customers so i won (Dell lapto, iphone 7 plus, refrigerator, sony led tv etc,). To claimany one of that offer i have to purchase any product of rs. 4000 she said. She said cod will not be available. She asked me to pay through paytm and i will get 10% casback. She said i have to tell what i have purchased instead of doing it on the site. I purchased seagate hard disk of worth rs. 4, 249. She told exact model number of the product. And she then transferred my call to another saying higher executive he named himself vishal kumar. He congrulated me and asked to transfer money to his (Saying snapdeals no.) paytm number [protected] (Paytm wallet id:[protected]) and he asked me to enter promo code sdl10. Please help me.
Was this information helpful?
No (1)
Yes (0)
Sep 2, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2017
Snapdeal.com Customer Care's response
Dear Rahul Sagar Kerketta,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to nearest police station.

Regards,
Team Snapdeal
Complaint comments 

Comments

Sir today I have recieved a call saying that you have won a prize of 12, 60000 rupees Tata Safari and they are saying that to send my account no. to them and afterwards they were saying that by the rules and regulations of GST first we have to send 8, 500 rupees submit to provided account no given from them.please help.me for this situation that what would I do?
Snapdeal.com Customer Care's response, Mar 20, 2018
Verified Support
Dear Shivay Thagunna,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal
Today I received the call from Mr. Sanjay Sharma contact no. [protected], he was saying that he is from #Snapdeal and you won Mahindra xuv 500 in an lucky draw contest and was asking to send rs. 14000 for the documents. Please suggest something over this.
Snapdeal.com Customer Care's response, Mar 20, 2018
Verified Support
Dear Gulshan(Gulshanrah),

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal
GORAKH RAJGIRE
sir i receive to sms for you win a tata safari or amount for tata safari choose for one(12, 60, 000) but tata safari registration fee send to account no. 6500/-rs please help me for this situation that what would I do?
Snapdeal.com Customer Care's response, Mar 28, 2018
Verified Support
Dear Gorakh Rajgire,

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal
I got a call from someone saying that I won a car worth 622000. Then they asked me to send my account no and my details and they send their account no saying that for processing I have to deposit 5500..what shall I do.
Snapdeal.com Customer Care's response, Apr 4, 2018
Verified Support
Dear Customer(ao naga),

This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to the nearest police station.

Regards,
Team Snapdeal
I am Vaibhav Gore
I got a message from snapdeal about the same issue LUCKY DRAW WINNER

THE message is as follows

snapdeal Congrtulation Dear Customer (madam, sir) Online Shopping Lucky Draw Contest Happen AND You Select 1st Prize TATA SAFARI Storme VX VARICOR AND market price 12, 80000, Certificate, Company Credit Card AND Registration Charge: 12, 800/ HELPLINE Number [protected]

I even told them to provide me their Aadhar and Pan Card they did so...

What is this happening could you please assist and do the hell provide customers service on your ### HELPLINE.. So that we can confirm anything by talking to them.
Do respect your customers as well.

And just don't give the ### damn reply that you don't promote such calls.

Give solution to this and make sure your official message no. Don't such messages if they are fraud..

Increase your security level .

The screen shots are attached as attachment.
Do take action on this as we are your customers.
And other readers please talk on this.

Snapdeal.com Customer Care's response, Apr 13, 2018
Verified Support
Dear Vaibhav,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
Sir today morning I have recieved aSMS & call saying that you have won a prize of 750000 rupees Tata MANZA car and they are saying that to send my account no. to them and afterwards they were saying that by the rules and regulations of GST first we have to send 9, 500 rupees submit to provided account no given from them.please help.me for this situation that what would I do?

Snapdeal.com Customer Care's response, Apr 18, 2018
Verified Support
Hi Mihir,

We are not running any such offer. Also, we do not indulge in making any such Calls/SMS.

Regards,

Team Snapdeal
Several times I got call they told me they are from snapdeal and I have won Tata safari which worth 12, 80000 lakh to claim the award I need to deposit 6, 500 for registration is it true give me suggestion.

Snapdeal.com Customer Care's response, May 2, 2018
Verified Support
Hi Alx,

We are not running any such offer. Also, we do not indulge in making any such Calls/SMS.

Thanks!
Team Snapdeal
I am Vaibhav Gore
I got a message from snapdeal about the same issue LUCKY DRAW WINNER

THE message is as follows

snapdeal Congrtulation Dear Customer (madam, sir) Online Shopping Lucky Draw Contest Happen AND You Select 1st Prize TATA SAFARI Storme VX VARICOR AND market price 12, 50000, Certificate, Company Credit Card AND Registration Charge: 12, 500/ HELPLINE Number [protected]

I even told them to provide me their Aadhar and Pan Card they did so...

What is this happening could you please assist and do the hell provide customers service on your ### HELPLINE.. So that we can confirm anything by talking to them.
Do respect your customers as well.

And just don't give the ### damn reply that you don't promote such calls.

Give solution to this and make sure your official message no. Don't such messages if they are fraud..

Increase your security level .

The screen shots are attached as attachment.
Do take action on this as we are your customers.
And other readers please talk on this.

Snapdeal.com Customer Care's response, May 15, 2018
Verified Support
Dear Vaibhav,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls/SMS.

Regards,
Team Snapdeal
Sir
I am vikesh...
today morning I have recieved a SMS & call saying that you have won a prize of Tata safari car and they are saying that to send my account 9, 400 rupees for registration charges and after 10 min i send your account 12 lakh 60 thousands or we give tata safari car as per choice. please help.me for this situation that what would I do? Her mobile no is- [protected]. Pls suggest me what should be doing. I try to contact snapdeal customer care but call not transfer . Pls suggest.

Snapdeal.com Customer Care's response, Jun 28, 2018
Verified Support
Dear Vikeshraj,

Snapdeal never asks for payment at any stage neither we promote such promotional activities and request you to stay away from such calls.

Regards,
Team Snapdeal
sir today i have received a call atleast 10 times saying you have wont a prize of 12, 60, 000 TATA SAFARI they are saying to sent 2 photo and voter ID to them afterward they were saying by the rule and regulation of GST first you have to sent 9, 400 rupees submit of provided account NO given from them.sir please help me for this situation is that true or fake.
Your registered whatsapp number(+[protected])has confirmed me that I've won the tata safari and told me to deposit rs.12500/- on their savings a/c what should i do?

Hi sir. Today I received call they told me I won the car...(Welcome to Snapdeal company onlion shoping with first time in lucky drow congratulation. you win the first winner prize tata safari four whiller car and prize amount 12, 80, 000. and registation form charge payment just now. Plz call me:[protected]
[protected]...they send me there account number they told me to transfer 12800 for registration ...they send me there I'd proof also...there bank account number that they gave me... .SNAPDEAL.PVT.LTD A/C NO: [protected] (SBI) IFSC CODE: SBIN0017145

Snapdeal.com Customer Care's response, Aug 23, 2018
Verified Support
Dear Keshab,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal
I get a post from Snapdeal today I would like to know it is genuine?

Snapdeal.com Customer Care's response, Mar 16, 2019
Verified Support
Dear Arun,

Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards.

Regards,
Team Snapdeal
Today my father got a same message saying this
Congratulation
SNAPDEAL PVT.LTD Company
YOU Win maruti Suzuki swift RS=7, 80000.00 REGISTRATION CHARGE APPLIED Rs.3500/ customer care contact no [protected]
when i asked for a employee id he even shared me one.
Can the govt take some action against this.
As i can see the above complaints, its been going on for a while. The no. can be traced now, as without aadhar u cant get a sim.
Just thought to report it here.

Snapdeal.com Customer Care's response, Jan 31, 2020
Verified Support
Hi Customer! Please do not respond to any Phone Call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards. Thanks, Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information