Snapdeal.com — Stone found from a packet delivered by snapdeal

hkindia

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	www.snapdeal.com

Hello,

I ordered a samsung galaxy s6 edge mobile from snapdeal on 03/may/2016 by making a payment through credit card and when that packet delivered at my address it was having a big stone in it. My order number is [protected] and i directly called snapdeal customer care and raised a complaint against that incident. They assured me that they solve my issue within 48 hours by sending me replacement or refund. But after that they started harrssing me by allowing gojavas courier company people to make calls to me and sending gojavas goons to my residence. I am going to file a police complaint against you people as two people from your courier company gojavas have visited my home without informing me and in my absence on saturday 07/may/2016. My wife was at home alone, my house can be looted. They were saying that snapdeal ordered them to search at my home only first. How dare you people sending some courier people at my residence?

My wife shown the empty packet to those courier people but how your representative can dare to enter your customer's residence without his/her presence?

Have you people mentioned this thing on your website also that you can send goons to do a robbery in your customer's house if you will file a complaint against any product purchased from snapdeal? These people were insisting forcefully to wife for showing that packet. My 3 year son was also scared coz of those people. I am not going to leave this matter. I'll file a police complaint against you people for this. It seem that they were recording something.

Snapdeal is behaving like goon company. I am still waiting for my refund. Yesterday on 08/may/2016 i got a call from snapdeal social media team and they said that they will not refund my money. After that i made many calls to snapdeal customer care and complained about that incident and they assured me that they will take action against gojavas and snapdeal social media team also. But nobody is giving me my refund. Please help me in this.

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Snapdeal.com customer support has been notified about the posted complaint.

Jan 19, 2016

faizan sheikh's response Snapdeal.com — Mobile damage

1 Review
Fa faizan sheikh on Jan 19, 2016
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Mark as Resolved
My mobile is damage and plz get that's replace my mobile

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Comments

Mukeem Uddin

Bad

Suresh149

from Hyderabad, Telangana

Recently i buy a micromax 50inch tv..i received damaged tv ...so i complaint 19.3.16 stil i cannot solve my problem...easy 7days palacy is froud

mithukuttan

from Mumbai, Maharashtra

I ordered 1 product. I want that item very urgently. After ordering i had put a mail also. Because before 27th o want that item or else after that iam out of station.
But no reply mail came from snapdeal side.
My order id is[protected]

Antony Mosses

from Calicut, Kerala

Mobile is very heat, charge suddenly down, uncombatable, display in automatike high temperature, display patten idot like

rajeevanmk

Ordered Lenovo KA7000 Turbo .order no. .[protected]
But received Lenovo k50a40

subahsish

from Bhubaneshwar, Odisha

I got broken kindly refund my money [protected]

Yj rocks

I want to buy products on cash on delivery but cash on delivery is not available on any snapdeal products

Mukeem Uddin

My item is different and defective

Gurkirat @@

from Nawanshahr, Punjab

I have called more than 20 times but they are unable to solve my problem

sohel sk

from Haldia, West Bengal

Sunny roti maker. Suborde Id.[protected]. Placed on. 10/oct.

Binodsinghb

from Delhi, Delhi

Plz Stop using Mail ID - [protected]@yahoo.com
& Mobile No [protected]

shahulsayyad

from Delhi, Delhi

I ordered a cd but it is of no use i returned but money i didn't get

tejasnikhar

From snapdeal my pants comes short

faizan sheikh

from Amravati, Maharashtra

My mobile is damage and plz get that's replace my mobile

satyanarayanbiswal

from Lunglei, Mizoram

Plz transfer my money to my account. Which was post 5days before BT till now my account not debitea.plz solve it

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Gurkirat(Gurkirat @@),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Binod(Binodsinghb),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

hkindia

from Delhi, Delhi

Snapdeal people are very big fraud. Today afternoon I got a reply that and now I got a call from snapdeal stating that they will not be able to help me in this case. You people should be punished.

Dear Customer(hkindia),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi Rajeev(rajeevanmk),

Please share the correct details with us so that we may assist you further.

Thanks,
Team Snapdeal

Gojavas Courier Customer Care

from Gurgaon, Haryana

Dear hkindia,

We cam across your issue and are concerned. We would request you to please share the awb/tracking id with us so that we may get this checked on priority. You may also share the details at [protected]@gojavas.com.

Regards,
Team gojavas