Sony India — 40'' inch led tv given as replacement against 42'' led tv

Address:

Khordha, Odisha, 751009

Dear sir,
I am writing this mail to utter dissatisfaction against the adopted system in replacement of led tv and the lies, false information given by your bhubaneswar based rajpath service centre. I need inform you that i am a owner of 42' led tv model-klv42ex410 which has horizontal lines in panel and damaged speakers. I had an extended warranty from resq, reliance digital based which i gave a complaint to reliance digital people. After due inspection both by sony service and digital, the sony person told me that te panel will be replaced which they couldn't do even after months due to unavailability of spares. Then the sony service person /resq authorities told that resq will be submitting 24000.00 rupees dd to sony and i will be issued a new tv set with same size and similar/more features from sony, which is a general practise. After around 2 months of continuous follow up atlast yesteday the repalcement tv came and to my displeasure i found it to be of 40' inches. I told the installation person not to install it as i needed tv of same size or more.

When i talked to sony service centre, rajpath in bapuji nagar, bhubaneswar, they first gave a casual reply that they were unaware of my size of tv. After some time another person from service centre called me and told as per my room size 40'inch led tv is a good one and he tried to convince me to keep it. I told him i only wanted same size/more tv. My question is where one inch more 43' led tv is already available, why they are forcing their choice to me. If 42' inch led tv production is stopped, then why customer like me will be sufferer for it. Last not the least i always thought sony creates marvelous quality product with longevity but its panel, speakers damaged with in 2 to 3 years. For this i am a big sufferer and going through mental headache and harassment since 2 months. Addition to this at last i am given a small screen size tv which is below par the market price of the product i purchased 3 years back. The current 40' model issued to me is around 15000.00 rupees cheaper than the product klv42ex410 which i bought 4 years back.
I request you kindly to escalate this matter with the designated authorities and replace me with same 42' inch led or 43' led tv at least with similar features as soon as possible. As iam not finding any other way i will highlight this issue in social media and other forums, if it is not resolved.